Exterior

Reviews of DoubleTree by Hilton Hotel Jefferson City

4 out of 5
DoubleTree by Hilton Hotel Jefferson City
422 Monroe St, Jefferson City, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 281 out of 615 reviews" "
Rating 8 - Good. 196 out of 615 reviews" "
Rating 6 - Okay. 76 out of 615 reviews" "
Rating 4 - Poor. 37 out of 615 reviews" "
Rating 2 - Terrible. 25 out of 615 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Delandric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 1 night in Mar 2024

10/10 Excellent

Derrick, Austin

Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms and lobby. Great staff.
Stayed 1 night in Mar 2024

6/10 Okay

Rose

Liked: Cleanliness, staff & service
Disliked: Amenities
Booked so my granddaughter who is 4 could go swimming. Pool was being repaired, nothing stating this when I booked
Stayed 1 night in Mar 2024

8/10 Good

Royce

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Laurie

Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access and clean
Stayed 1 night in Feb 2024

8/10 Good

Heather, Billings

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and very nice. Staff was accommodating. The property was being remodeled. Pool needs some attention as the bottom was chipped and cracked
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey, Columbia

Stayed 1 night in Feb 2024

8/10 Good

Linda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the friendly and helpful staff. Our room was clean and comfortable, but parking is challenging especially in the parking garage.
Stayed 1 night in Feb 2024

10/10 Excellent

Edie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great trip! Friendly staff. Clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. For the price breakfast should have been included
Stayed 1 night in Jan 2024
Response from Elizabeth- Assistant to GM on Jan 12, 2024
Thank you for your review! We are pleased you enjoyed your stay and cannot wait to welcome you back again! Thank you for choosing us!

8/10 Good

Duane

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Elizabeth- Assistant to GM on Jan 12, 2024
Thank you so much for your review. At DoubleTree by Hilton we strive to improve each and every guest experience with every stay. We can only do so through feedback like yours. Thank you for choosing us!

10/10 Excellent

Randall

Stayed 2 nights in Dec 2023

4/10 Poor

William

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
The room was clean but the drinking glasses were dirty. There was no dining at all due to what they said "staffing issues".
Stayed 1 night in Nov 2023
Response from Elizabeth- Assistant to GM on Jan 6, 2024
Hello William! Firstly, thank you for choosing DoubleTree by Hilton. We strive to make each and every guest experience memorable and are constantly watching for areas of improvement. We can only do that through listening to our guests. Through feedback like yours we absorb and set the goals needed to be met to deliver that perfect stay experience. We hope to see you again next time and again thank you for choosing us!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady checking me in was lit.
Stayed 1 night in Nov 2023
Response from Elizabeth Maupins on Nov 29, 2023
Luke, we are pleased to know you enjoyed your stay! We strive to constantly improve our service and to create positive, memorable experiences that make our guests come back time and time again. We can only do that by using the feedback like yours to do so. I will share your review with our front desk staff members, it will make their day! We will ensure your next visit and check in is a step beyond LIT, and we look forward to welcoming you back next time you’re in the area! Thank you for choosing us!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Elizabeth- Assistant to GM on Nov 13, 2023
Thank you for your review, Justin! We appreciate any and all feedback you can give us as this is the only way we can continue to create positive and memorable experiences for our guests. We look forward to welcoming you back next time and thank you for choosing us!

10/10 Excellent

Nicki

Business traveler
This hotel was close to our meeting in town. Friendly staff and the room was very comfortable.
Stayed 1 night in Nov 2023
Response from Elizabeth- Assistant to GM on Nov 8, 2023
Nicki, we are pleased you enjoyed your stay with us and thank you for your review! We look forward to having you again. Thank you for choosing us!

2/10 Terrible

Branden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elizabeth- Assistant to GM on Oct 27, 2023
Branden thank you for your review. You didn't leave any details regarding your stay with us! With that said, please know that we strive to improve each and every guest experience so as to make every stay a more enjoyable, positive experience. We can only do that with feedback like yours. Thank you for choosing us!

10/10 Excellent

Shelley Rae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Excellent and friendly staff
Stayed 1 night in Oct 2023
Response from Elizabeth- Assistant to GM on Oct 22, 2023
Shelley Rae, thank you for your review! We are pleased to hear that you enjoyed your stay with us and we can't wait to welcome you back next time. Again, thank you for choosing us for your lodging needs while in the Jefferson City area!

4/10 Poor

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Paid for better Wi-Fi connection and still
Stayed 1 night in Oct 2023
Response from Elizabeth- Assistant to GM on Oct 22, 2023
Diane, thank you for your review. We strive to improve every guest experience and we can only do so with feedback like yours. Upon review of your stay, it looks like you were refunded for the internet charge the following morning, so rest assured you did not pay for a service you didn't receive. This was an issue outside of our hotel's control. I do understand your frustration with this issue and apologize for the inconvenience. Thank you for choosing us to meet your lodging needs while in the area and we look forward to welcoming you back next time!

4/10 Poor

Richard

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
1) Hot tub was dangerously too hot (105-106 degrees) 2) Bed sheets were stained and needed changing 3) Fire alarm and 90 minute evacuation at 1AM
Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Oct 22, 2023
Richard, thank you for your review. We strive to improve our guest's experience with every stay and the only way we can do that is through feedback like yours. Please, do understand that the fire alarms are in place for your safety and security and they only sound when triggered by something potentially putting yourself and other guests at risk. Preventive measures like these are pertinent to keeping every guest safe. Thank you for choosing us while in the area for your lodging needs. I hope you'll continue to choose us and we look forward to welcoming you back!

10/10 Excellent

Sandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking stalls and in/out of parking for this building is not the most desireable.
Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Oct 2, 2023
Thank you so much for your review, Sandra! We love to hear from our guests so as to improve every guest experience and we can only do that with feedback like yours. Thank you again for choosing us!

2/10 Terrible

Emily

Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Oct 22, 2023
Emily, thank you for your review. I don't have any details on what exactly made you submit the rating you did here, only your name. We strive to improve every guest experience and can only do so when we receive feedback from guests like you. Nonetheless, thank you for choosing us to meet your lodging needs while in the area and we look forward to welcoming you back next time!

10/10 Excellent

Kyla

Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Oct 22, 2023
Thank you for your review, Kyla. We're pleased you enjoyed your stay and look forward to seeing you next time. Thank you for choosing us!

4/10 Poor

Darrel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel cancelled my stay for no reason. Took forever to get it straightened out. One worker that was overwhelmed and took an hour and a half to check in.
Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Sep 25, 2023
Thank you for your review. We are sorry to hear about the confusion with your reservation. We strive to make a postive and memorable experience for every guest and we can only do this throuigh continuously making improvements. These improvements are impossible with out feedback like yours. Again, thank you for choosing us!

6/10 Okay

Kimberly

Business traveler, Traveled with family
Disliked: Amenities
Prepaid for breakfast but did not get a chance to eat . Buffet was not available and they were out of a lot of food options . Food was greasy and egg's burnt. Will not come back .
Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Sep 25, 2023
Thanks for your review. We strive to improve each and every guest experience and we cannot do that without the feedback from guests like you. Thank you for helping us to continue to improve and to create positive, memorable guest experiences.

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Sep 25, 2023
Thank you for your review. Feedback like yours helps us to continue creating positive, memorable guest experiences.

6/10 Okay

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. The restaurant did was medics at best and quite pricey. The toilet paper dissident in the room was so far away that it was almost unreachable.
Stayed 1 night in Sep 2023
Response from Elizabeth- Assistant to GM on Sep 7, 2023
Victoria, thank you for taking the time to submit your review! We value your feedback, and it is important to us. We constantly strive to provide the best service and most memorable experience we can offer our guests. We can only do so through feedback. Thank you for choosing us while in the area to meet your lodging needs and we look froward to seeing you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff were very nice and friendly.
Stayed 3 nights in Aug 2023
Response from Elizabeth- Assistant to GM on Aug 31, 2023
Thank you for your review! We strive to make every guest experience positive and memorable, and our team works extremely hard to ensure that. I will make sure they receive your feedback; it will make their day! Thank you for choosing us while in the area and we look forward to serving you again next time!

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness
The hotel staff is very friendly and always greet you with a smile when you arrive in the lobby. Unfortunately, the bathroom in my room was not very clean--had a ring around the toilet. I stayed a week and you are to get a 'complete cleaning' on the 5th day. Unfortunately, they still didn't clean the toilet nor the floors. Otherwise, it was a nice stay.
Stayed 7 nights in Aug 2023
Response from Operations Manager-Debra on Aug 22, 2023
I do apologize for that we are working diligently to insure our housekeepers are trained properly. We appreciate you staying with us and will be implementing daily cleans by October 1. I will look into the issues you had. Thank you for your feedback it helps to make your stay better next time.

8/10 Good

Dan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed at better places for the price
Rooms were very clean. The hallway and my room was very musty smelling. Staff was very nice.
Stayed 1 night in Aug 2023
Response from Elizabeth- Assistant to GM on Aug 14, 2023
We at the DoubleTree by Hilton Jefferson City strive to improve with each and every guest experience and the only way we can do so is to listen to our guests. Thank you for your feedback and as always thank you for choosing us to meet your lodging needs while in the area.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Elizabeth- Assistant to GM on Aug 7, 2023
Thank you for your positive review! We at DoubleTree by Hilton strive to improve our guest experiences with every stay so your feedback is important to us. It was a pleasure having you as our guest and we look forward to seeing you next time!

8/10 Good

Cruz

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and facilities
Stayed 2 nights in Jul 2023
Response from Operations Manager-Debra on Jul 23, 2023
Thank you for your review. We here at DoubleTree by Hilton Jefferson City pride ourselves and giving the best service possible and having a facility that people want to come stay with us again. Look forward to seeing you next time you are in the Jefferson City area.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very wonderful stay. The staff was super friendly and very helpful and knowledgeable of the area for shopping and dining. Will not hesitate to stay here again. FYI the breakfast is awesome. The chicken we ordered for dinner was dry and not edible. Would not recommend the food from Sapphires.
Stayed 2 nights in Jul 2023
Response from Debra - Operations Manager on Jul 13, 2023
We are happy you enjoyed your stay and look forward to having you back with us the next time you're in the Jefferson City area. We will diligently work to consistently improve our service and look forward to seeing you soon! Thank you for choosing us!

4/10 Poor

Petra

Liked: Cleanliness
The one restaurant and bar in hotel and area for that was unscheduled and Saturday and Sunday I booked this hotel for that convienence
Stayed 3 nights in Jun 2023
Response from Operations Manager-Debra on Jun 27, 2023
I do apologize for the issues you had with our restaurant not being what you expected. We are continuously hiring, and we are working to get the restaurant to the standards that our guest expects. Please accept our apologizes.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Stay. We meet the most amazing, kind, professional and friendly front desk lady named Cherlenta. We knew immediately we made the right choice walking in when we met this amazing lady.
Stayed 1 night in Jun 2023
Response from Operations Manager-Debra on Jun 20, 2023
Thank you and I will be sure and let Lynn know how great of a job she is doing making our guest feel welcome.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very clean rooms
Stayed 1 night in Jun 2023
Response from Operations Manager-Debra on Jun 20, 2023
Thank you for your review. We appreciate your business and look forward to seeing you soon.

10/10 Excellent

James M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice, super clean, friendly staff
Stayed 1 night in Jun 2023
Response from Operations Manager-Debra on Jun 20, 2023
Thank you for your review. We pride ourselves on making our guest feel comfortable and having a friendly staff. Look forward to seeing you in-the-near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Operations Manager-Debra on Jun 4, 2023
Thank you so much for staying with us. We are so glad you enjoyed your stay. We look forward to seeing you in the near future.

2/10 Terrible

Ashlee

Disliked: Cleanliness, staff & service, property conditions & facilities
Ever stayed
Stayed 2 nights in May 2023
Response from Operations Manager-Debra on Jun 4, 2023
I am so sorry for any issues you had during your stay. We pride ourselves on our guest having a great stay. We do hope to retain your business. Thank you for your patronage.

2/10 Terrible

bert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Fore alram has gone off three times already. Understaffed, bad location
Stayed 1 night in Apr 2023
Response from DM on Apr 29, 2023
I apologize. We were having issues with our hood system in our kitchen. Thank you for staying with us.

8/10 Good

Braxton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
it was a good quality stay. nothing spectacular stood out to me, but it was nice. Happy there was a pool and drinks/restaurant on site. Easily walkable to whatever I needed near the capital.
Stayed 1 night in Mar 2023
Response from DM on Apr 29, 2023
Thank you for your review. We hope to see you soon on your next visit to the Jefferson City Area.

8/10 Good

Elisa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2023
Response from DM on Apr 29, 2023
Thank you for your review. We hope to see you in the near future.

6/10 Okay

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from DM on Apr 29, 2023
Thank you for staying with us. We hope to see you in the near future.

4/10 Poor

Lisa

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Severely disappointed. Not only were there dirty towels but there were different color light bulbs in every lamp. The bedside tables were on a slope so the drawers stayed open the entire time and the room was filthy. For being in the king suite and paying almost $300 a night this was the worst stay I've ever had.
Stayed 1 night in Mar 2023
Response from DM on Apr 29, 2023
I apologize for your stay. We appreciate the feedback and will use this to train and make your stay better in the future.

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a comfortable stay. Unfortunately at 5:30 AM the room above me was decided to be rearanged, or was being worked on. Very loud sounds of furniture scraping across floor was not nice way to wake up.
Stayed 1 night in Feb 2023
Response from Debra on Feb 27, 2023
I do apologize for that. I want to thank you for staying with us and hope to see on your next trip to Jefferson City, MO.

2/10 Terrible

Ahmad

Stayed 1 night in Feb 2023