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Reviews of Towneplace Suites Columbia Northwest/Harbison

3 out of 5
Towneplace Suites Columbia Northwest/Harbison
438 Columbiana Dr, Columbia, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 326 out of 479 reviews" "
Rating 8 - Good. 103 out of 479 reviews" "
Rating 6 - Okay. 23 out of 479 reviews" "
Rating 4 - Poor. 9 out of 479 reviews" "
Rating 2 - Terrible. 18 out of 479 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s easy to get to which is importent when traveling and the room was very nice
Stayed 1 night in May 2024
Response from Caj on May 13, 2024
We would like to thank you for taking the time to let us know about your stay. We hope to host you again in the future.

10/10 Excellent

Asa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Awesome staff
Stayed 1 night in Apr 2024
Response from caj on Apr 30, 2024
Thank you for taking the time to let us know about your stay. Your feedback is very important to us. We hope to host you again in the future.

6/10 Okay

Ruben

Stayed 1 night in Apr 2024
Response from Raven on May 12, 2024
Thank you for taking your time to leave feedback. We take all feedback into consideration so that we can improve our experience for future stays.

10/10 Excellent

Glenn

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Caj on Apr 20, 2024
Thank you for letting us know about your stay. We look forward to hosting you again in the future.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personal were MIA for 20 minutes when we tried to check in. Sanitation was terrible. Found items on the floor from previous guests in our room. Breakfast was terrible with only 4 prefabbed eggs, no fruit, no cereal. This was 45 minutes before they were supposed to be done.
Stayed 1 night in Apr 2024
Response from KS on Apr 9, 2024
I would like to extend my sincerest apologies for the disappointing experience you encountered during your recent stay. Your feedback is invaluable to us, and we deeply regret that we fell short of providing you with the exceptional service and experience we strive to deliver to all guests.Upon reviewing your comments regarding the issues with our front desk service, cleanliness and breakfast quality, I want to express our utmost regret for the inconvenience and discomfort this may have caused you. Please know that this does not reflect the standards we aim to uphold at our hotel. We are taking steps to address your concerns and to ensure expectations of our guest are met.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and customer service was great. The hotel was convenient to shopping and dining places. I would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Caj on Mar 31, 2024
I sincerely thank you for taking the time to let us know about your stay. We hope to host you again in the future.

10/10 Excellent

Kyana

Stayed 2 nights in Mar 2024
Response from Kelsey D. on Mar 26, 2024
Thank you for leaving your feedback. We are delighted to see you left us a great score. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful and it worked out perfect for the slumber party
Stayed 2 nights in Mar 2024
Response from Kelsey D. on Mar 25, 2024
Thank you so much for choosing to stay with us! We are delighted to read you had a good visit. We hope everyone had fun. Please come back and see us again!

10/10 Excellent

Keli

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raven at the front desk was so pleasant.
Stayed 1 night in Mar 2024
Response from KS on Mar 22, 2024
Thank you for leaving such a positive score! We're thrilled to hear that you enjoyed your stay. Your feedback is greatly appreciated, and we hope to welcome you back again soon!

10/10 Excellent

Keahra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caj on Mar 23, 2024
Thank you for taking the time to let us know about your stay. We hope to have the opportunity to host you in the future.

10/10 Excellent

Ernest D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definately recommend this hotel, clean, very comfortable bed, everything you could ask for in a hotel is right here.
Stayed 1 night in Mar 2024
Response from Caj on Mar 3, 2024
I would like to thank you for taking the time to share your experience at our hotel. Your feedback is greatly appreciated. We sincerely hope we get the opportunity to host you again in the future.

6/10 Okay

Audrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem with this location is near Interstate and you can hear cars going up and down road. There is a noice reducer but I did not realize to this morning. Checkout was easy and the person at the desk was cordial.
Stayed 1 night in Feb 2024
Response from caj on Feb 8, 2024
I am so sorry that the interstate noise disturbed your stay. Our rooms close to the interstate have noise machines in the rooms. We also have some at the front desk you can borrow. We hope you will allow us to host you again in the future and give you a better experience. Have a wonderful day.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kelsey D. on Feb 9, 2024
Thank you for taking the time to leave your feedback! We are happy to read you had a great stay. We hope you come back and visit us again soon!

4/10 Poor

Demichael

Traveled with group, Traveled with family
Don’t like dog friendly place and needs lil touch ups but otherwise ok
Stayed 1 night in Jan 2024
Response from Caj on Jan 28, 2024
We are sorry you had such a negative experience. We are pet friendly so unfortunately that could not be helped. We are under going renovations at this time. I hope you will give us the opportunity to host you in the future and provide a better experience.

10/10 Excellent

Kristopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily checked in, nice room and breakfast included. Can’t complain. Location right next to a Japanese restaurant
Stayed 1 night in Jan 2024
Response from Aj on Jan 28, 2024
Thank you for taking the time to let us know about your stay. We hope to host you again in the future.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little room
Stayed 4 nights in Jan 2024
Response from KS on Jan 23, 2024
We're thrilled to hear you enjoyed your stay with us!Thank you for taking the time to leave us a review.We hope to welcome you back soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay here again.
Check in and out was perfect. I forgot to give the clerk my Marriot club number so I won't get points for this stay. The room was so very nice. Only two things, the light for the range hood did not work so it was very dark over the stove. the rolling table was unusable as it was missing a wheel. The clerk who checked us in was so kind and helpful. We will be staying here again in the future.
Stayed 1 night in Jan 2024
Response from KS on Jan 23, 2024
We're thrilled to hear you enjoyed your stay with us!Thank you for taking the time to leave us a review.We hope to welcome you back soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Caj on Jan 13, 2024
Thank you for taking the time to let us know about your stay. We appreciate your feedback. We hope to host you again in the future.

2/10 Terrible

karen

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Worst stay ever never again. I would never associate this hotel with a Marriot brand so disappointed. Room next to highway no rest just very loud. Horrible smell in room had to spray down daily. Plastic toilet seat peeling. Hair found in shower. I had to wipe down mirror in bathroom. TV horrible not clear picture. Room extremely outdated. Only one ice machine on 1st floor in the entire hotel. Breakfast was 6:30 to 9:30 am by 8am all milk gone lack of breakfast items. No cream cheese for the bagels just terrible never ever again. I had a 4 nights 5 days stay and room was never cleaned. Only good thing was young lady at the front desk from 7-3pm was wonderful. Definitely wouldn't recommend.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
I'm so sorry to see you did not have a good stay. Thank you for your feedback. We take all feedback into consideration so that we can improve our experience for future stays.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for leaving your feedback! We hope that you consider staying with us again in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Satisfied
Have been staying at this Hotel since they first opened several years ago. Very well maintained and staff has always been friendly.
Stayed 1 night in Nov 2023
Response from Caj on Dec 14, 2023
We want to thank you for you taking the time to let us know about your stay. We hope to host you again in the future. We wish you a very happy holiday season.

8/10 Good

savalos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff was helpful Ty for y'all kindness !
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for leaving your feedback! We hope that you consider staying with us again in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly environment
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for leaving your feedback! We hope that you consider staying with us again in the future!

6/10 Okay

Deanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for leaving your feedback! We hope that you consider staying with us again in the future!

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stay at hotels 20 weekends of the year. The staff was by far the friendliest and most accommodating all year! Every single member of the staff. Haven’t found that anywhere else all year. The room was great too!!
Stayed 3 nights in Nov 2023
Response from KS on Dec 4, 2023
Thank you for letting us know you had a fantastic stay! We strive to make each guest feel welcome and appreciated. We are looking forward to hosting you again in the future.

6/10 Okay

Joshua

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Hotel Management on Jan 4, 2024
Thank you for leaving your feedback! We hope that you consider staying with us again in the future!

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caj on Oct 27, 2023
Thank you for taking the time to let us know about your stay. We hope you will come back and let us host you in the future.

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelsey D. on Oct 25, 2023
Thank you for leaving your feedback! We hope to have the opportunity to serve you again in the future! Have safe travels!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can count on them.
You can always count on town suites to have a clean and up to date
Stayed 1 night in Oct 2023
Response from Kelsey D. on Oct 24, 2023
Thank you so much for leaving your kind review! We are so glad you can count on us to ensure a delightful stay! Please come back and stay with us again soon!

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelsey D. on Oct 24, 2023
Thank you for leaving your feedback! We hope to host you again in the future!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and relaxing. Everything is nearby and doesn’t take more than 10 minutes to go where needed. Hotel is quiet, cozy, and clean.
Stayed 1 night in Oct 2023
Response from Kelsey D. on Oct 23, 2023
Thank you so much for leaving your kind words! We are delighted to read you had a great stay and found everything to your satisfaction! Pleas come back and see us again!

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Oct 2023
Response from Kelsey D. on Oct 23, 2023
Thank you for choosing to stay with us! We hope to host you again should your travel needs bring you to the area.

10/10 Excellent

Lauren Paige

Liked: Cleanliness, staff & service, property conditions & facilities
We selected this property strictly based on previous reviews. This hotel did not disappoint. It was extremely clean, staff friendly and welcoming, and we felt very safe and comfortable. Although we just stayed while traveling through, it looked like the location would have been perfect if you were staying in the area for a while. Highly recommend!
Stayed 1 night in Oct 2023
Response from Kelsey D. on Oct 21, 2023
Thank you so much for your wonderful review! We are delighted to read that you enjoyed your stay. We truly hope that you consider coming back to visit us again!

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kelsey D. on Oct 22, 2023
Thank you for leaving your feedback! We are delighted to read that you had a good time. We hope that you consider staying with us again in the future!

6/10 Okay

Gregory

Stayed 2 nights in Oct 2023
Response from KS on Nov 16, 2023
We are delighted to hear that you had a pleasant experience. We strive to provide exceptional service, and its truly rewarding to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back in the future.

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a great hotel
Stayed 1 night in Oct 2023
Response from Caj on Oct 6, 2023
Thank you for letting us know about your stay. We hope to host you in the future.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk at check-in was awesome!
Stayed 1 night in Oct 2023
Response from Caj on Oct 5, 2023
Thank you for letting us know about your stay. We look forward to hosting you again in the future.

8/10 Good

Tushar

Stayed 1 night in Sep 2023
Response from Kelsey D. on Oct 21, 2023
Thank you for leaving your feedback. We hope to have the opportunity to host you again!

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing as always.
Stayed 2 nights in Sep 2023
Response from Kelsey D. on Sep 27, 2023
Thank you so much for leaving your feedback! We are so happy to hear that you have a consistently amazing time! We hope to host you again in the future!

8/10 Good

Phyll

Stayed 1 night in Sep 2023
Response from Caj on Sep 21, 2023
Thank you for sharing about your stay with us . We look forward to hosting you in the future.

8/10 Good

Jane

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The staff was very pleasant and helpful. My only disappointment was the furniture in the 1 bedroom suite. The sofa-bed which was needed was not in good condition. Otherwise, things were fine.
Stayed 3 nights in Sep 2023
Response from Kelsey D. on Sep 13, 2023
Thank you so much for leaving your feedback. It is greatly appreciated. We hope to have the opportunity to host you again should your travel needs bring you back to the area!

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet and the staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Caj on Sep 11, 2023
Thank you for taking the time to let us know about your stay. We hope to host you again in the future.

10/10 Excellent

Denise

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kelsey D. on Sep 10, 2023
Thank you for taking the time to leave your feedback! We are so happy to read you had a great stay. We hope you come back and see us again soon!

6/10 Okay

Vanessa

Traveled with family and small children
Liked: Staff & service
Property needs upgrades. Elevator didn’t work. Poor breakfast. Staff was very nice and accommodating.
Stayed 3 nights in Sep 2023
Response from Kelsey D. on Sep 10, 2023
Thank you for taking the time to leave your feedback. Only one of our elevators is down at this time due to not being able to get the part needed to fix it until later this fall. Thank you for the kind words in regards to our team. We hope to have the opportunity to host you again should your travel needs bring you back to the area.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Staff was very friendly and helpful
Stayed 1 night in Sep 2023
Response from Caj on Sep 6, 2023
Thank you for letting us know about your stay. We hope to host you again in the future.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from Caj on Sep 6, 2023
Thank you for taking the time to let us know about your stay. We hope to see you again in the future.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2023
Response from caj on Sep 6, 2023
Thank you for taking the time to let us know about your stay. We hope to see you again in the future.

2/10 Terrible

Jessie

Stayed 2 nights in Sep 2023
Response from Caj on Sep 6, 2023
Thank you for taking the time to let us know about your stay. We hope you will give us another chance in the future.

10/10 Excellent

Eddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service especially kanisha at the checkout counter
Stayed 1 night in Sep 2023
Response from Caj on Sep 3, 2023
We would like to thank you for taking the time to let us know about your stay with us. We hope to see you in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick stay just to have a place to sleep on a long drive. We were greeted warmly at 1am and were happy to have a good complimentary breakfast waiting for us at 7am. Room was clean and quiet.
Stayed 1 night in Aug 2023
Response from Caj on Sep 3, 2023
We thank you for taking the time to let us know about your stay. We hope to see you again in the future.