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Reviews of Quality Inn

2.5 out of 5
Quality Inn
3443 Macon Rd, Columbus, GA

Reviews

7.6

Good

Rating 10 - Excellent. 276 out of 1000 reviews" "
Rating 8 - Good. 384 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and well taken care of the staff was very nice. The issue I had was the people beside our room was drinking and fighting all night until 5 in the morning. I had to drive 6 hours with no sleep. Not a good experience at all.
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Lisa -- Though it is good to hear that our staff was very nice and that you were happy with our cleanliness, I apologize for the issues you experienced with noise from other guests. Thank you for visiting our hotel, and we appreciate your feedback. Sincerely -- Bob Patel

8/10 Good

David

*
Stayed 2 nights in Apr 2024
Response from Owner on Apr 8, 2024
David -- Many thanks for staying with us at our Quality Inn, and please allow us to host you again the next time you are in Columbus! Warmly -- Bob Patel

2/10 Terrible

Christine

Stayed 3 nights in Mar 2024
Response from Owner on Apr 3, 2024
Christine -- I am so sorry for your experience with us not meeting your expectations. Thank you for visiting us, and we appreciate your feedback. Sincerely -- Bob Patel

8/10 Good

Uwe

Liked: Cleanliness
The check in person was not very professional
Stayed 2 nights in Mar 2024
Response from Owner on Apr 3, 2024
Uwe -- I apologize for any lack of professionalism from our check in staff. Thank you for staying with us, and we appreciate your feedback. Sincerely -- Bob Patel

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near dining areas and the highway
Stayed 4 nights in Mar 2024
Response from Owner on Mar 22, 2024
Carlos -- We are glad to hear that you were happy with our location near dining areas and the highway! Many thanks for staying with us at our Quality Inn, and please allow us to host you again the next time you are in Columbus. Cordially -- Bob Patel

6/10 Okay

LaToya

Liked: Staff & service
The bath tub was unclean and the walkway breeze way was horry
Stayed 1 night in Mar 2024
Response from Owner on Mar 17, 2024
LaToya -- We apologize for your bath tub and the walkway not meeting your expectations. Thank you for staying with us, and we appreciate your feedback. Sincerely -- Bob Patel

6/10 Okay

Latisha

Stayed 1 night in Mar 2024
Response from Owner on Apr 4, 2024
Latisha -- Thank you for choosing to visit our Quality Inn, and please allow us to host you again the next time you are in Columbus! Warmly -- Bob Patel

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out after staying for 30 minutes. The room had roaches. This place is dirty and in a VERY unsafe area. I would recommend driving the extra 10 minutes off the highway and staying in Alabama.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 17, 2024
Michelle -- We are so sorry for the issues you experienced with roaches and for our cleanliness and safety not meeting your expectations. Thank you for visiting us, and we appreciate your feedback. Sincerely -- Bob Patel

6/10 Okay

Michael, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Mar 11, 2024
Michael -- Thank you for staying with us, and please allow us to host you again the next time you travel to our area! Cordially -- Bob Patel

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were surprisingly comfortable along with the pillows. The night clerk was very kind. The breakfast was ok but the juice machine was broke and no yogurt. Coffee was provided but wasn’t good. Eggs sausage and waffles were good. Place was clean.
Stayed 1 night in Mar 2024
Response from Owner on Mar 6, 2024
Craig -- We are glad to hear that you were happy with the comfort of your beds and pillows, that our night clerk was very kind, and that you were happy with our cleanliness! I do, though, apologize for our coffee not meeting your expectations and for the inconvenience to you from the juice machine being broken and from yogurt not being available during your stay. Thank you for visiting us, and please allow us to host you again the next time you are in our area! All the best -- Bob Patel

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the kind staff. We were impressed with the room. It was a little dated in structure, but modern in style. It was very clean and quiet. We would gladly stay here again.
Stayed 1 night in Feb 2024
Response from Owner on Feb 23, 2024
James -- We are glad to hear that our staff was kind, that you were impressed with your room, that you were happy with our style, and that you enjoyed our cleanliness and quietness! Thank you for staying with us at our Quality Inn, and please allow us to host you again the next time you are in Columbus. Cordially -- Bob Patel

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Owner on Feb 18, 2024
Terence -- Many thanks for visiting our Columbus Quality Inn, and please allow us to host you again the next time you are in Columbus! All the best -- Bob Patel

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service
Just what we needed
Stayed 3 nights in Nov 2023
Response from Owner on Feb 18, 2024
Gerald -- We are glad to hear that our Quality Inn was just what you needed! Thank you for staying with us, and we would love to serve you again if you return to Columbus in the future. Cordially -- Bob Patel

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected.
Stayed 1 night in Feb 2024
Response from Owner on Feb 6, 2024
Michael -- We are glad to hear that your stay at our Quality Inn met your expectations! Thank you for staying with us, and please allow us to host you again the next time you are in Columbus. All the best -- Bob Patel

2/10 Terrible

Cami

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was so dirty and run down. Towels had black mold spots on them. People were running outside and loud all night. Would not recommend.
Stayed 1 night in Feb 2024
Response from Owner on Feb 4, 2024
Cami -- We apologize for our property not meeting your expectations, for any issues you noted with mold on the towels, and for the problems you experienced with noise from other guests. Thank you for staying with us, and we appreciate your feedback. Sincerely -- Bob Patel

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Owner on Feb 4, 2024
Kimberly -- Thank you for visiting our Quality Inn, and please allow us to host you again the next time you travel to Columbus! Cordially -- Bob Patel

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A person can trust Quality Inn’s reputation!
Stayed 1 night in Jan 2024
Response from Owner on Jan 31, 2024
Rebecca -- Thank you for your recommendation of our Quality Inn! We appreciate your feedback, and please allow us to host you again the next time you are in Columbus. Cordially -- Bob Patel

10/10 Excellent

Juan

Business traveler
Liked: Staff & service, property conditions & facilities
Well located. Good clean rooms. Good staff
Stayed 4 nights in Jan 2024
Response from Owner on Jan 31, 2024
Juan -- We are glad to hear that you were happy with our location, with the cleanliness of our rooms, and with our staff! Many thanks for visiting our Quality Inn, and please allow us to host you again the next time you are in Columbus. Warmly -- Bob Patel

6/10 Okay

Sandra

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
1st room had cockroaches. 2nd room was fine. But it had 2 double beds, we paid for a King. When we asked for a credit we were told No.
Stayed 4 nights in Jan 2024
Response from Owner on Jan 25, 2024
Sandra -- I apologize for the issues you experienced with cockroaches and for the inconvenience to you from your second room not meeting your expectations. Thank you for staying with us, and we appreciate your feedback. Sincerely -- Bob Patel

8/10 Good

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The parking was a little inconvenient for a handicapped person. Other than that it was a fine place to stay.
Stayed 1 night in Jan 2024
Response from Owner on Jan 23, 2024
Andrew -- It is good to hear that you had a fine stay, though we apologize for the inconvenience to you from our parking. Thank you for staying with us, and we appreciate your feedback! Sincerely -- Bob Patel

10/10 Excellent

Donzell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Owner on Jan 23, 2024
Donzell -- We are glad to hear that you had a great experience at our Quality Inn! Thank you for staying with us, and please allow us to host you again in the future. Warmly -- Bob Patel

2/10 Terrible

Rob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only thing we liked was the night staff person "Johnny", who was very good to deal with. The condition of the hotel was filthy and not even close to the pictures on your website. I wish I could send you the pictures I took of the room. My wife checked out a number of rooms and found them to be all the same. Contacted Expedia and they were not any help and said we could not get a refund until they talked to the daytime manager. This listing should be pulled from your website. When we booked through your site we felt that a property with a 7.6 rating would be safe to stay at and were we mistaken. We would like to hear from Expedia on our experience.
Stayed 1 night in Jan 2024
Response from Owner on Jan 16, 2024
Rob -- Though it is good to hear that Johnny did a good job of serving you, I am very sorry for our cleanliness and the rest of your experience not meeting your expectations. Thank you for visiting us, and we appreciate your feedback. Sincerely -- Bob Patel

8/10 Good

Victor M

Stayed 2 nights in Jan 2024
Response from Owner on Jan 11, 2024
Victor -- Thank you for staying with us at our Quality Inn, and please allow us to host you again the next time you travel to Columbus! All the best -- Bob Patel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't really check the property due to inclement weather
Stayed 3 nights in Jan 2024
Response from Owner on Jan 8, 2024
Robert -- Thank you for visiting our Quality Inn, and we appreciate your review! Warmly -- Bob Patel

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 3, 2024
Gloria -- Many thanks for staying with us at our Quality Inn, and please allow us to host you again the next time you are in Columbus! Best wishes -- Bob Patel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Deserves another half star.
This is a good hotel. It deserves an extra star rating. My only gripe was that i had a non-smoking room but i could smell the smoke from another room sharing a bathroom vent. Otherwise the staff were very friendly and professional.
Stayed 6 nights in Dec 2023
Response from Owner on Dec 30, 2023
We are glad to hear that our staff was very friendly and professional and that you felt we deserve another half star, though I apologize for any smoke smells coming from your vent. Thank you for visiting our Quality Inn, and please allow us to host you again the next time you are in Columbus! Warm regards -- Bob Patel

10/10 Excellent

Pierre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sally on Dec 28, 2023
It is always a pleasure to know how your stay was with us. Thank you!

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sally on Dec 28, 2023
Thank you for being a valued guest, and taking the time to send in a review.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sally on Dec 26, 2023
Thank you! I am glad that you had a good stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sally on Dec 26, 2023
Thank you. We are very pleased that you enjoyed your stay with us.

10/10 Excellent

Victor M

Stayed 1 night in Dec 2023
Response from Sally on Dec 26, 2023
Just wanted to say "thank you"! We are happy that you had a good stay with us.

6/10 Okay

Tulsa-Leigh, Rothsay

Traveled with family
First off this is a motel and it is located in the back end of a parking lot. It just had a sketchy feel to it. You could hear everything through the door/walls of our room.
Stayed 1 night in Dec 2023
Response from Owner on Dec 20, 2023
We apologize for the issues you experienced with noise and for the feel of our hotel not meeting your expectations. Thank you for staying with us, and we appreciate your feedback. Sincerely -- Bob Patel

4/10 Poor

Richard

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 20, 2023
Richard -- Thank you for visiting our Quality Inn of Columbus, and please allow us to host you again the next time you travel to our area! Happy Holidays -- Bob Patel

10/10 Excellent

Rwanda

Stayed 1 night in Dec 2023
Response from Owner on Dec 20, 2023
Rwanda -- Many thanks for staying with us at our Quality Inn, and please allow us to host you again the next time you are in Columbus! Cordially -- Bob Patel

6/10 Okay

Jill

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Owner on Dec 16, 2023
Jill -- Thank you for staying with us at our Quality Inn of Columbus, and please allow us to host you again the next time you are in our area! With gratitude -- Bob Patel

6/10 Okay

Oren

Decent motel on the way
It was what you would expect from a motel next to the highway. It wasn't in great condition, but the shower seems to be renovated recently. Breakfast was standard but good.
Stayed 1 night in Nov 2023
Response from Owner on Dec 16, 2023
Oren -- Though it is good to hear that you were happy with your shower and breakfast, I apologize for any issues you saw with the condition of our building. Thank you for staying with us, and we appreciate your feedback! All the best -- Bob Patel

2/10 Terrible

Arthur

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs!
Stayed 1 night in Dec 2023
Response from Owner on Dec 16, 2023
Arthur -- We apologize for any issues you experienced with bugs. Thank you for staying with us, and we appreciate your feedback. Sincerely -- Bob Patel

10/10 Excellent

Quierre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. The hotel was extremely clean and staff was professional
Stayed 1 night in Dec 2023
Response from Owner on Dec 16, 2023
Quierre -- I am glad to hear that you found our hotel to be extremely clean and that our staff was professional! Thank you for staying with us at our Quality Inn, and please allow us to host you again the next time you travel to Columbus. Best wishes -- Bob Patel

10/10 Excellent

Jose

Stayed 4 nights in Dec 2023
Response from Owner on Dec 16, 2023
Jose -- Many thanks for staying with us at our Quality Inn, and please allow us to host you again the next time you are in Columbus! Cordially -- Bob Patel

8/10 Good

Miranda

Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
Miranda -- Many thanks for staying with us at our Quality Inn, and please allow us to host you again the next time you are in Columbus! Best wishes -- Bob Patel

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches
Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
Jeffrey -- We apologize for any issues you experienced with roaches. Thank you for staying with us, and we appreciate your feedback. Sincerely -- Bob Patel

6/10 Okay

Marcus

Business traveler
Good stay
Response from Owner on Feb 18, 2024
Marcus -- We are glad to hear that you had a good stay! Thank you for visiting us at our Quality Inn, and please allow us to host you again the next time you travel to Columbus. All the best -- Bob Patel

8/10 Good

osman

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
Osman -- Thank you for visiting our Quality Inn, and please allow us to host you again the next time you are in Columbus! Happy Holidays -- Bob Patel

8/10 Good

Cayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on Dec 11, 2023
Cayla -- We appreciate your visiting our Quality Inn, and many thanks for your feedback! Cordially -- Bob Patel

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The location was excellent! Right near I-185. The room was comfy and clean. I will stay again when I am passing thru.
Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
Robert -- We are glad to hear that our location was excellent, that your room was comfy, and that you were happy with our cleanliness! Thank you for visiting our Columbus Quality Inn, and we are looking forward to hosting you again in the future. Warm regards -- Bob Patel

4/10 Poor

Venkata

Traveled with group
Not at all maintaining standards
Stayed 2 nights in Nov 2023
Response from Owner on Dec 11, 2023
Venkata -- We are so sorry for your experience with us not meeting your expectations. Thank you for staying with us, and please allow us to do better for you in the future. Sincerely -- Bob Patel

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was clean. Breakfast was decent. Eggs, sausage, waffle maker, cereal, muffins, bagels, and toast.
Stayed 2 nights in Nov 2023
Response from Owner on Dec 11, 2023
Christine -- We are glad to hear that our staff was friendly, that your room was clean, and that our breakfast met your expectations! Thank you for staying at our Quality Inn of Columbus, and please allow us to host you again the next time your travels bring you to our area. Happy Holidays -- Bob Patel

10/10 Excellent

Rayelei

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Over all it was a lovely place to stay but it was very noisy late at night an there was alot of suspicious activity around the hotel
Stayed 2 nights in Nov 2023
Response from Owner on Dec 11, 2023
Rayelei -- We are glad to hear that our hotel was overall a lovely place for you to stay, but we apologize for any issues you experienced with noise and our area. Thank you for visiting us, and we appreciate your feedback! Cordially -- Bob Patel

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off the interstate.
Stayed 1 night in Nov 2023
Response from Owner on Dec 1, 2023
Mark -- We are glad to hear that you were happy with our location just off the interstate! Thank you for staying with us at our Columbus Quality Inn, and please allow us to host you again the next time you are in our area. Warm regards -- Bob Patel

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitaliy
Stayed 1 night in Nov 2023
Response from Owner on Dec 4, 2023
Jessica -- We are glad to hear that you were happy with our hospitality! Thank you for staying with us at our Columbus Quality Inn, and please allow us to host you again in the future. Cordially -- Bob Patel