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Opiniones de Courtyard by Marriott Columbus West/Hilliard

3 out of 5
Courtyard by Marriott Columbus West/Hilliard
2350 Westbelt Dr, Columbus, OH

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 521 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 256 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 112 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 1000 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marangelis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encantó, todo super limpio y hermoso
Se hospedó 1 noche en diciembre de 2021
Respuesta de Courtyard Marriott , el 12 ene. 2022
Thank you for your response

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy comoda la cama.
Se hospedó 1 noche en junio de 2021
Respuesta de Guest Service Ambassador, el 24 jun. 2021
Gracias

8/10 Bueno

Jonathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing
Se hospedó 1 noche en mayo de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 6 may. 2024
I am so happy that you had a great stay with us. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

10/10 Excelente

Arlene

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Nice room
Se hospedó 1 noche en mayo de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 6 may. 2024
Thanks much for your five-star recommendation. We appreciate your feedback and look forward to your next visit to us at the Courtyard Columbus West/Hilliard!

10/10 Excelente

alisha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 24 abr. 2024
It is a pleasure to read your review of the Courtyard by Marriott Columbus West/Hilliard. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excelente

Starleigh, Elyria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is great and accommodating.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 22 abr. 2024
We are so happy that you had a great stay with us at the Courtyard by Marriott Columbus West/Hilliard! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

6/10 Aceptable

Carol

Viaje en pareja
Le gustó: Limpieza
Decent stay. Beds too soft. No usb ports for charging. Hard to find elevators and rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 18 abr. 2024
Thank you for being our guest and sharing your experience. We have sent your concerns to the General Manager for their review. It is our hope that you will consider staying with us again in the future.

10/10 Excelente

Deonsha, cleveland

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
lov eit
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 15 abr. 2024
Thank you very much for your recommendation, Deonsha! We look forward to your return.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
5 out of 5 stars.
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 15 abr. 2024
Thank you for choosing to stay at the Courtyard by Marriott Columbus West/Hilliard. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

10/10 Excelente

TANEKIA

Se hospedó 2 noches en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 5 may. 2024
Thank you for sharing your experience with us and the travel community. We're thrilled you enjoyed your stay with us and we look forward to welcoming you back again!

10/10 Excelente

Jane

Se hospedó 2 noches en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 28 abr. 2024
We're so glad you had a positive experience during your time spent at the Courtyard by Marriott Columbus West/Hilliard. Thank you for your feedback!

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe, quiet, easy parking
Se hospedó 1 noche en abril de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 7 abr. 2024
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

6/10 Aceptable

Elizabeth

Viaje familiar
I had to pay 20 dollar deposit on both rooms and I still have not received that back yet
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 7 abr. 2024
Thank you for your feedback. We have shared your comments with the General Manager for their review. We apologize for the inconvenience.

8/10 Bueno

Sharon

Le gustó: Limpieza, servicios, condiciones de la propiedad
The food at the restaurant was microwaved and not the best quality for the expense!
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 24 mar. 2024
Thank you for sharing your review and we're sorry you did not car for the restaurant food you ordered. It was a pleasure serving you and we would like to have another opportunity to welcome you back in the future.

6/10 Aceptable

Sandra

Beds were comfortable. Noisy and filled with screaming children. Stained towels in bathroom and toilet chain broke off several times. Room 230. Will not stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 4 mar. 2024
We're very sorry to hear about your experience with us at the Courtyard by Marriott Columbus West/Hillard. Thank you for your feedback and we wish you safe travels.

4/10 Malo

Daniel, Lakewood

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The shower did not drain and the Bistro did not open so I could not use my prepaid breakfast voucher.
Se hospedó 1 noche en febrero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 27 feb. 2024
We apologize for your experience with us. We have shared your feedback with the General Manager.

10/10 Excelente

PORTIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed my stay..very comfortable and quiet.
Se hospedó 1 noche en febrero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 26 feb. 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Aceptable

Adam, Chicago

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The property wasn’t what I expected, things were broken, leaks and noise
Se hospedó 2 noches en febrero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 23 feb. 2024
We apologize your stay with us was less than ideal. We will be working with our staff to make the repairs and we would like to have another opportuntiy to serve you better in the future.

8/10 Bueno

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not Bad but seen better
Was a great Hotel but they do allow more riffraff there than they should. Someone decided to catch their room on fire at 2am and of course everyone in the hotel was outside for over a hour.
Se hospedó 2 noches en enero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 30 ene. 2024
Thank you for your feedback. We truly apologize for your inconvenience and we do hope you will consider staying with us in the future for a much better outcome.

8/10 Bueno

Heather

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very friendly, helpful staff. We did, however, have to evacuate at 2:30am due to a room fire on the second floor. Although not the fault of the hotel, it was very scary and unpleasant. We didn't stay as mild child would have been too scared to return to the room. We drove 2 1/2 hours home instead. Needless to say, we were exhausted. The hotel is supposed to honor a refund of the nights charge. I sincerely hope they do.
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 30 ene. 2024
Thank you for your feedback and for choosing to stay at our hotel. We apologize your stay was less than perfect. We would like to regain your trust and hope to serve you again in the future.

4/10 Malo

Kiona

Viaje en pareja, Viaje familiar
Le gustó: Servicios
During the middle of the night, some person on our floor went crazy and set a pillow on fire and ran around with an ax. Causing everyone to evacuate and be displaced for 4 hours. We ended up leaving because they were not allowing us to return to our room and waited for over 3 hours. Hope a refund will come because that was terrible !
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 30 ene. 2024
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Valeri

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fire alarm went off at 2am, had to evacuate building. After to he fire department cleared the building for entry and we could go back to our room, the fire alarm went off another couple times. Did not have to leave room but did not get much sleep. Hotel offered to comp room with booking agency permission, coffee was comped the next day but the bistro did not stay open later than normal scheduled except for coffee. Had to get breakfast outside of hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 29 ene. 2024
We apologize for your inconvenience. Thank you for your review.

10/10 Excelente

Michelle

Le gustó: Limpieza
Nice and conveniently located
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 21 ene. 2024
Thank you for reviewing your stay at the Courtyard Columbus West/Hilliard. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excelente

Breanna

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family absolutely loved this hotel. Their favorite was the pool, of course.
Se hospedó 1 noche en enero de 2024
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 16 ene. 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Bueno

Andrew

Viaje familiar
Le gustó: Servicio y personal
Rooms are ok. Looks like water damage repairs everywhere. Staff was great. No maintenance on holidays. Pornography on the treadmill screen was a bit offensive. Staff couldn't shut it off either.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 1 ene. 2024
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 Bueno

donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overnight stay
The room was very clean and the only drawback in the room was The Bed was lumpy seems like it was time to replace it. Not much of a bar selection Breakfast food was not worth the money
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 30 dic. 2023
Thank you for your feedback and for choosing to stay at our hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Misty

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people at the desk are friendly. My son has cancer and is receiving treatment near by. It is convenient to stay there and the people remember us every time; they are so welcoming!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 30 dic. 2023
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

2/10 Terrible

William

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is alot about this property that im not pleased with. 1st keys wouldnt open the room because was someone else room. 2nd was the room that they gave us was bad. The wall paper was falling off the wall. 3rd the pool was supposed to open an bolt shut. Wouldn't recomand this place .
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 29 dic. 2023
We also apologize for not meeting your expectations with our facility. Your feedback has been shared with our leadership team so that they can make the necessary changes. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

2/10 Terrible

Anne

We were booked at the wrong hotel. We had to reschedule our dates and we got booked at wrong hotel. Far away from where we wanted to to be. We couldn’t cancel or switch.. never book again with Expedia. I’ve learned my lesson 😒
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 30 dic. 2023
We're sorry to hear this. Thank you for your feedback.

8/10 Bueno

Todd, Gahanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Go to Waffle House next door for breakfast
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 18 dic. 2023
Thank you for being our guest and sharing your feedback, Todd. Safe travels and Happy Holidays!

8/10 Bueno

Angel

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 18 dic. 2023
Thank you for taking the time to share your experience with us. We truly appreciate your recommendation and we look forward to welcoming you back again soon!

10/10 Excelente

Lora

Viaje en grupo
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 10 dic. 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

4/10 Malo

JAY

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Check in was great. Room was ready and clean. But there was only 1 person working the bistro in the morning. Took forever. Had to leave before food was ready.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 10 dic. 2023
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us. Your concerns have been shared with the General Manager.

10/10 Excelente

DONALD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay in Columbus for Winterfair
Front desk person was great and we loved the hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 5 dic. 2023
Thank you for choosing the Courtyard Columbus West/Hilliard and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

8/10 Bueno

James

Se hospedó 3 noches en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 20 dic. 2023
Thanks for the great review! The team at Courtyard Columbus West/Hilliard is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

10/10 Excelente

Mustafa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The gentlman at the front desk at the check in time was friendly and polite. Rooms were clean and lobby is well designed. We really enjoyed our time here. Highly recommended
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 28 nov. 2023
Thank you very much for your amazing review. We appreciate your recommendation and business and we look forward to welcoming you back.

10/10 Excelente

Ivan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 28 nov. 2023
We are thrilled you had a good stay with us and we look forward to your return.

6/10 Aceptable

Margaret

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We arrived at 7:30 pm and were told by the desk that the bar/dining area would be available until 10 pm. We came down at 8:30 pm to order some food, was told by the worker sitting on her ass, on her phone, that, "I'm not doing food." Welcome to the Marriott! Really delightful encounter.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 28 nov. 2023
We’re so sorry that your experience did not match your expectations. We hope you will consider giving us another chance in the future to show you the hospitality you deserve and should expect from us.

6/10 Aceptable

Helen

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 28 nov. 2023
Thank you for taking the time to share your feedback. Safe travels and hurry back!

4/10 Malo

MATTHEW

No le gustó: Servicio y personal y condiciones de la propiedad
Very disappointing
The hotel was average. They got our booking wrong (booked a single king size bed and sofa got two queen size beds instead). We figured we were only there to sleep so whatever. The big issue was in the morning when someone in the room above us took a shower water started pouring from the light fixture above our tub. Contacted the front desk and all i got was "oh that's not good" and told someone from maintenance would take a look. No one ever showed (we waited over an hour and then it was almost time for to have to check out). When we left the front desk who i know was the same guy i talked to on the phone about the water issue said very little and didn't seem interested. So next time i'm going to visit friends in Columbus i will definitely not stay here.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 21 nov. 2023
We are sincerely sorry to hear about your unpleasant stay with us and we will address your concerns. Again we apologize and hope to have another opportunity to leave you with a much better impression.

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean, the staff was great and our room was comfortable. Will definitely stay here again when we're in the area.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 23 nov. 2023
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Aceptable

Kami

Se hospedó 2 noches en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 21 nov. 2023
Thank you for being our guest and sharing your feedback. We look forward to welcoming you back in the future.

8/10 Bueno

Lauren

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 20 nov. 2023
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again.

6/10 Aceptable

amanda

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Will not stay again.
Clean lobby, room had trash left from previous people. Woke up with no heat and cold. Told front desk and they did nothing to make it right.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 14 nov. 2023
We apologize for your inconvenience and we will be addressing your concerns with our staff for improvement.

2/10 Terrible

Iesha

Viaje en pareja
No le gustó: Limpieza
Traffic terrible
Se hospedó 1 noche en octubre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 7 nov. 2023
We're sorry to hear that the traffic was terrible. We would love to have another opportunity to serve you in the future.

4/10 Malo

laura

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
I booked a King and was told they were sold out so they put me in a queen room. The tub in the bathroom was absolutely disgusting so they transferred me to another queen suite room. The bathroom sink had an issue with leaking as did the toilet. The sofa and chairs were stained and gross.
Se hospedó 2 noches en octubre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 24 oct. 2023
We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.

6/10 Aceptable

Gary

No le gustó: Condiciones de la propiedad
Older hotel that needs refurbishing and update. There are no charging outlets in the unit. Get rid of the bathtubs and put in showers.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Courtyard by Marriott Columbus West/Hilliard, el 28 sept. 2023
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

8/10 Bueno

Tammy

Le gustó: Servicio y personal y comodidad de las habitaciones
Tub did not drain while taking a shower. At least 3 inches, if not more, of water in tub while showering. About 5 minutes in shower. Reported to front desk upon check out…not the first complaint.
Se hospedó 1 noche en septiembre de 2023
Respuesta de BradF, el 16 sept. 2023
Hi Tammy,I will talk with front desk and also your room. We leave the plug in the bath tub when you get the room. Thanks

10/10 Excelente

Maurice

Viaje de negocios
It was a good stay
Se hospedó 1 noche en agosto de 2023
Respuesta de BradF, el 5 sept. 2023
Hi Maurice,Thanks for taking the time to let us know of your perfect stay with us.

10/10 Excelente

Ricky

Se hospedó 1 noche en agosto de 2023
Respuesta de BradF, el 16 sept. 2023
Hi Ricky,Really appreciate the time to leave a fantastic score . See you next visit.