Property amenity

Reviews of Candlewood Suites Aransas Pass, an IHG Hotel

2.5 out of 5
Candlewood Suites Aransas Pass, an IHG Hotel
501 East Goodnight, Aransas Pass, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 195 reviews" "
Rating 8 - Good. 31 out of 195 reviews" "
Rating 6 - Okay. 10 out of 195 reviews" "
Rating 4 - Poor. 4 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Leesa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we wanted. Staff were helpful and friendly.
Stayed 1 night in May 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole P. Marketing Team on Apr 24, 2024
Dear Keith,Thank you for taking the time to share your feedback on your recent stay at Candlewood Suites Aransas Pass. We truly appreciate your input and are grateful for the opportunity to address your concerns.Your satisfaction is our top priority, and we take your comments seriously as we continuously strive to improve our services.We would love to learn more about your specific feedback so that we can make necessary improvements and ensure that your next stay exceeds your expectations. Please feel free to reach out to us directly with any further comments or suggestions you may have.We hope to have the opportunity to welcome you back to Candlewood Suites Aransas Pass in the future and provide you with a five-star experience. Warm regards from all of us here! Best regards,

10/10 Excellent

Kristallyn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, hospitable
Stayed 2 nights in Mar 2024
Response from Nicole P. Marketing Team on Mar 12, 2024
Hi Kristallyn,Thank you for choosing Candlewood Suites Aransas Pass for your recent stay, and for sharing your wonderful feedback with us.We are thrilled to hear that you had a fantastic experience during your time with us. Providing a clean and welcoming environment for our guests is our top priority, and we are delighted that you found our hotel to be just that. Our dedicated team takes great pride in delivering friendly and hospitable service to ensure that every guest feels right at home.Your positive review is truly appreciated, and we hope to have the pleasure of welcoming you back to Candlewood Suites Aransas Pass for another memorable stay in the future.Best regards,

8/10 Good

Ebony, Seabrook

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I really liked this property but did kill a roach when I was there. Which normally wouldn’t have bothered me but having a full kitchen, I would have expected better
Stayed 3 nights in Dec 2023
Response from Nicole P. Marketing Team on Jan 3, 2024
Dear Ebony,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about our property, and we're glad to hear that you liked it overall. However, we sincerely apologize for the inconvenience you experienced in your room.Your concerns are taken seriously, and we understand that encountering a pest in a room, especially one with a full kitchen, is not acceptable. Please be assured that we have immediately addressed this issue with our pest control team to ensure a thorough inspection and necessary action to prevent any recurrence.We deeply regret any discomfort this incident may have caused you and want to assure you that we are committed to maintaining the highest standards of cleanliness and hygiene.We appreciate your understanding and thank you for bringing this matter to our attention. If there is anything else you would like to discuss or if you have any further feedback, please feel free to contact our management team directly.We value your patronage and hope to have the opportunity to regain your trust during your next visit to Candlewood Suites Aransas Pass.Best regards,

10/10 Excellent

George, Boerne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, beds were comfortable, affordable
Stayed 1 night in Dec 2023
Response from Nicole P. Marketing Team on Jan 3, 2024
Dear George,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found your room clean, the beds comfortable, and our pricing affordable.Providing a comfortable and clean environment for our guests is a top priority, and we are pleased to know that we met your expectations. Your feedback encourages our team to continue delivering excellent service to all our guests.We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay. If you have any specific suggestions or if there's anything we can do to make your future visits even more memorable, please feel free to let us know.Once again, thank you for choosing Candlewood Suites Aransas Pass. We look forward to serving you again in the future.Best regards,

10/10 Excellent

Ronald

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Nicole P. Marketing Team on Dec 23, 2023
Dear Ronald,Thank you so much for taking the time to share your fantastic review! We are delighted to hear that you had such a positive experience during your stay with us.It's our goal to provide exceptional service and create memorable moments for our guests, and we're thrilled that we succeeded in making your stay enjoyable. Your high rating is truly appreciated by our entire team.We look forward to the opportunity to welcome you back in the future. If there's anything specific that stood out to you or any way we can make your next visit even more exceptional, please feel free to let us know.Once again, thank you for choosing Candlewood Suites Aransas Pass and for sharing your positive feedback. We can't wait to host you again soon!Best regards,

10/10 Excellent

Tanner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great
Stayed 1 night in Nov 2023
Response from Nicole P. Marketing Team on Dec 5, 2023
Dear Tanner,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you found our hotel to be a great place for your stay. Our team works hard to provide a memorable and comfortable experience for our guests, and it's always rewarding to know that we've met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back to Candlewood Suites Aransas Pass in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and look forward to serving you again.Best regards,

6/10 Okay

Janet

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The cleanliness had a lot to be desired. Watch out before you use the dishes they were filthy.
Stayed 3 nights in Nov 2023
Response from Nicole P. Marketing Team on Dec 5, 2023
Dear Janet,Thank you for taking the time to provide your feedback on your recent stay. We sincerely apologize for the cleanliness issues you encountered. This falls short of our high standards, and we are genuinely sorry for any inconvenience this may have caused.Please be assured that we take your comments seriously, and we have addressed this matter with our housekeeping team to ensure that such lapses do not happen in the future. We appreciate your bringing this to our attention, as it helps us to continually improve our services.We understand the importance of a clean and comfortable environment for our guests, and we regret that we did not meet your expectations in this regard. If there is anything else you would like to share or discuss, please feel free to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nicole P. Marketing Team on Dec 5, 2023
Dear John,Thank you for choosing our hotel for your recent stay and taking the time to share your feedback. We're delighted to hear that you had an overall positive experience with us.We value your input, and if there are specific areas where we can improve and earn that extra star for your next visit, please don't hesitate to share your insights. Your satisfaction is our priority, and we are committed to making every stay exceptional.We look forward to the pleasure of welcoming you back to Candlewood Suites Aransas Pass and providing you with an even more enjoyable stay.Best regards,

10/10 Excellent

Juan

Business traveler
Liked: Amenities
Good place
Stayed 1 night in Oct 2023
Response from Nicole P. Marketing Team on Dec 5, 2023
Dear Juan,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be a good place. It's always rewarding to know that our guests have had a positive experience during their stay.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your input and look forward to the opportunity to welcome you back to Candlewood Suites Aransas Pass in the future.Best regards,

4/10 Poor

Arthur

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We knew it was pet friendly but since we didn’t bring a pet with us or request a room for a pet, we assumed we would get a regular room. The room we were in smelt horrible. Smelt like cat urine. Went to the store to buy air freshener but that only helped for a few minutes. Several other friends stayed here this weekend, 2 out of 5 of our rooms smelt bad. Will not be back to this hotel.
Stayed 2 nights in Oct 2023
Response from Nicole P. Marketing Team on Dec 5, 2023
Dear Arthur,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the unpleasant experience you had with the room's odor. This is certainly not the standard we aim to uphold, and we appreciate you bringing it to our attention.We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of your expectations in this regard. Our team is investigating the issue to ensure it is promptly addressed and resolved.We value your patronage and hope you'll give us another chance in the future to provide you with the excellent experience you deserve. Please feel free to reach out to us directly if there's anything we can do to make amends.Thank you for your understanding.Best regards,

4/10 Poor

Brinkman

Disliked: Cleanliness
No Breakfast
Stayed 1 night in Oct 2023
Response from Nicole P. Marketing Team on Dec 5, 2023
Dear Brinkman,Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience caused by the absence of breakfast during your stay.We understand that breakfast is an essential part of the hotel experience for many guests, and we regret that we were not able to provide this service during your visit. We do not provide breakfast since we are an extended stay hotel with kitchens in each room. We want the hotel to be a home away from home for our guests.We hope to have the opportunity to welcome you back in the future, and we assure you that we will make every effort to enhance your overall experience.Best regards,

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than home
Rooms are immaculate. Bed is both comfortable and fresh- there is a distinct feeling of cleanliness in the room as a whole . Room was very well lit.Bathroom was quite nice with pump bottles of soap and shampoo products readily accessible . Mirror lights up which is helpful for some.Nice water pressure . Our rooms included the kitchenette area which was cool. Cups, dishes , cookware , and appliances are included - everything one would need to prepare meals during extended stays. The reclining chair was nice . The bed is the highlight though. I can’t stress that enough. There is a nice food pantry by reception with a surprising variety of snacks , including burgers , chicken sandwiches , hot pockets, ice cream, sodas, and a few breakfast foods , as well as chips and sweet foods. They do not sell toiletries though so come prepared. Fitness area was relaxing- Good music playing . Decent sized pool for those interested . All around great experience
Stayed 2 nights in Oct 2023
Response from Nicole P. Marketing Team on Dec 5, 2023
Dear Daniel,Thank you so much for taking the time to share your detailed and positive review! We are thrilled to hear that you enjoyed various aspects of your stay. It's fantastic to know that our amenities added to your overall satisfaction.We appreciate your kind words. It's wonderful to hear that you had a great experience.We hope to have the pleasure of welcoming you back to Candlewood Suites Aransas Pass for another enjoyable stay in the future.Best regards,

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Amazing
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
It was clean
Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool and the fitness center. Love the suite rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yea 4-2
Quick check in and friendly front desk attendant. Clean room confetti bed.
Stayed 4 nights in Sep 2023

8/10 Good

Kelly

Traveled with partner
Liked: Staff & service, property conditions & facilities
The suite layout was great and staff were very friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were very pleased with our stay here. we would definitely stay here again as it is a clean and well serviced property with easy access to port a and rockport beaches.
Stayed 1 night in Sep 2023

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and spacious rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Organized, clean, thoughtful and really attractive property
Stayed 1 night in Aug 2023

10/10 Excellent

Rocio

Stayed 1 night in Aug 2023

10/10 Excellent

Yaneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Trip
Clean room, comfy bed!
Stayed 2 nights in Jul 2023

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked being able to hangout in the lobby with my family. We played games and ate dinner together and met a few new people that were staying there. The rooms are very spacious, clean and loved having a kitchen in our room.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

nancy

Stayed 1 night in Jul 2023

8/10 Good

karina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean i was missing some things in my room this time but ok
Stayed 3 nights in Jun 2023

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Red headed receptionist was great.
Stayed 2 nights in Jun 2023

10/10 Excellent

jt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy with the kitchenette HEB block away the free ferry to Port Aransas right down the road
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Aransas pass, I would say the best in this area.
Stayed 2 nights in Jun 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of the better hotels in area. Clean room, comfortable beds, and nice pool area for Aransas pass. Barbecue pits available by pool. HEB next door.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The outdoor kitchen areas by the pool made for an enjoyable evening get together with friends and co workers.
Stayed 3 nights in Jun 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever stay❣️
This was one of the most comfortable extended stays I have ever done... Kitchen amenities were so helpful, Beds were super comfortable after driving 2 days and staying for 4 days so awesome❣️
Stayed 2 nights in May 2023

6/10 Okay

Calvin

Traveled with group, Traveled with family
Liked: Staff & service
Air conditioning unit smells stale
Stayed 1 night in May 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved our stay here. They allowed us to check in early when we got rained out which was really nice of them. Our room was clean and smelled really good. Highly reccommend.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe this is the best choice in Aransas Pass
Stayed 2 nights in Apr 2023

6/10 Okay

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Greg

Stayed 1 night in Apr 2023

10/10 Excellent

Drew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Marcos

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good and very helpful
Stayed 2 nights in Mar 2023

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff always friendly. Like the large rooms
Stayed 2 nights in Mar 2023

6/10 Okay

Brian

Liked: Staff & service, room comfort
Well it was okay. But I found two roaches in the bathroom
Stayed 2 nights in Feb 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

David

Stayed 1 night in Jan 2023

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a little musty smelling but clean.

10/10 Excellent

Josue