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Reviews of Hotel GHT Neptuno Tossa & Venus SPA

3 out of 5
Hotel GHT Neptuno Tossa & Venus SPA
C/ la Guàrdia, 52, Tossa de Mar

Reviews

8.0

Very Good

Rating 10 - Excellent. 40 out of 136 reviews" "
Rating 8 - Good. 71 out of 136 reviews" "
Rating 6 - Okay. 14 out of 136 reviews" "
Rating 4 - Poor. 7 out of 136 reviews" "
Rating 2 - Terrible. 4 out of 136 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing comfortable hotel
Stayed 1 night in Oct 2023

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid budget hotel
The hotel is nicely located, with a swimming pool and jacuzzi, a collection of peculiar antiquities placed along the walls of the common areas, and a nice, spacious rooms. We arrived by car, but hotel parking was full and we had troubles finding a place to park in the city - on a hot Saturday afternoon even the pay-per-minute parkings were full. Also hotel is in the old city which is a maze of narrow one way streets, so I recommend finding a parking first and then walking to the hotel. Or phone them in advance and check if they have availability at the on-site parking. Even if they have, you have to pay for it 15 euros for 24hrs, I think. Which is similar to what you would pay at any other commercial parking. The rooms at the hotel are nice, but sounds proofing is not that good. Air con was good and I even had to switch it off for the night, as I am scared of catching a cold at night due to the aircon's draft. The room had a lovely balcony with two chairs and a view over the parking lot and the city behind it. Hotel provided nice towels.The pool is small but OK and you always have a sea within 10 min walk. Evening entertainment was not the best quality - popular Spanish and world jazz, sung live by with the pre-recorded music. Not my type of entertainment, but if it's your cup of tea then you will enjoy it. The hotel was full with families. We stayed on a room only basis, so I can't tell about breakfast or dinner. But we saw people eating. Overall: it's a solid place to stay.
Stayed 1 night in Aug 2020

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend away
The stay was great. Buffet offered a good selection of food every night. Very quiet and we'll located to the shops and beach. Parking is not too far away and costs 10 euros a day.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2019

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great town, the hotel a bit far from the beach.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience, well maintained and friendly. Nice dinner buffet but poor choice for vegetarians and the food isn’t well labelled.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great food, very clean and comfortable. Very friendly staff. Great location
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area very clean and quiet with sun beds available whenever wanted. Ample choice of food for breakfast. Very conveniently positioned for beach and restaurants. Room kept very clean, addition of a fridge without charge would be useful.
Stayed 9 nights in May 2019

6/10 Okay

A, yorkshire

Liked: Cleanliness
Disliked: Room comfort
Dark and dingy
Room was clean but very dark. No privacy. We booked a pool view room we got a partial view. We had a partition seperating the balcony and blocking out light and view. I asked to be moved the hotel refused I would avoid any room with 01 on the end .
Stayed 3 nights in Sep 2018

2/10 Terrible

Mick, London UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very old Hotel
The hotel is very old and not modern at all. The free WiFi does not work . I checked out of the hotel after 1 night stay. The manager on duty when I checked out was a very nice lady. I will never return to this hotel unless unless renovated to modern standard.
Stayed 7 nights in Aug 2018

4/10 Poor

Meems, Texas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
WiFi doesn’t work in all the rooms!! We had two rooms and it worked in only one of them...and only PART of the time. Since we have to work while on vacation it made it horrendous to check email from customers and respond. Also, the parking is WAY away from the hotel with no one to help with our luggage. Absolutely no one. They have a small van but “it’s not used for people; it’s only used to transport luggage to ONE place...the train station! There’s nowhere out front to park even temporarily to unload luggage. The rooms are TINY!! There were 3 of us in a room with 3 beds but NOwhere to put luggage or even open it, except on the bed. The best thing about the place is the staff...in EVERY department. Friendly and good at their jobs. From housekeeping to front desk to bar staff, all excelled and did the best they could with what they had to work with. Location of hotel is great. A 7 minute easy walk to the beach. We felt very safe. And close to great restaurants also. Tossa de Mar is beautiful! Just stunning!
Stayed 3 nights in Jun 2018

8/10 Good

M

Liked: Cleanliness
Nice hotel a little outside the hustle and bustle but only 8-10 minutes to the beach.
Stayed 1 night in Jun 2018

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
hotel was great the only thing I would say is they new I had a car but didn't give me the opertunity to park and when I walked past the carpark it was empty. But apart from that the hotel and food and staff were great

8/10 Good

Anna

Liked: Cleanliness, staff & service
Really lovely for a 3 stars!
Friendly staff, very clean, great quiet location but near everything, we got the most beautiful view from our balcony overlooking the town and sea. It should improve the dated cheap bedroom furniture and nicer dinners instead of quantity dinners!
Stayed 6 nights in Aug 2017

8/10 Good

ruolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Faith C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended with Considerations
The hotel is clean and the staff are friendly. The parking is about a block away and costs 10 euros per day. The hotel is located on a fairly steep hill, on a curve of a very narrow street. There is a shuttle for the bus station, but not for the parking lot, so need to pull off side of very narrow road to load and unload suitcases. We opted for the breakfast to be included, a good assortment; however, the restaurant is very loud, no noise attenuation, so may be difficult for those with tinnitus or hearing issues. Good location, 5 minute walk to beach, shops and restaurants are close to hotel. We stayed for 2 nights, but some people were there on a tour package and stayed 7 nights or more. We stayed in room 108, 3 beds and balcony with 2 chairs, by the elevator. Free wifi, fairly fast. No refrigerator or ice machine.
Stayed 2 nights in Jun 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, with public areas that have some character. Entertainment at night was good.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be better with tea and coffee in room
Nice area and hotel in great location Review restaurants as some in nice location are not very good

8/10 Good

Mr Gerard N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Good hotel, let down by poor internet connection

8/10 Good

martina, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel in Tossa old town
Except a few relatively minor things, I really loved this hotel. It has a very spacious area downstairs with a nice interior, where it's actually nice to hang out, also a very nice large garden in the back, where you can hang out by the pool. I.e. you don't have to keep to your room when you're at the hotel. The reception staff is very nice and helpful. The hotel is tucked a bit away from the busiest areas, and is very peaceful and quiet at night. Rooms have nice little balconies. Negatives: overpriced but like most of everything in costa brava; wifi works in some rooms but not the others; breakfast could have been better for the price (ie no real coffee - only instant, hardly any fresh fruit, not a great selection in general). I stayed in a single room, and the shower was tiny. I'm petite so it was ok. But I cannot imagine how someone bigger than I am could fit in. The other thing I found somewhat bizarre. I asked for an iron to iron some clothes. However, I was told that the hotel does not provide this "service", and if I wanted my clothes to be ironed, Id have to have them laundered, for which I would have to pay of course. This was the first time in my 20 years of traveling that such a simple request was denied by the hotel. Overall though, I had a very good experience and would probably stay again.

6/10 Okay

TurbineGuy, London

Liked: Cleanliness
Hotel close to the town and beaches.
Friendly, clean hotel. Good breakfast catering to all tastes. Pool is a little small but we only used it once as the beaches are really close anyway. Internet connection is free but really slow, parking is down the road and a little expensive at 15e a day. First time I have had to pay a daily rental for a fridge 3e a day. No safe in the room but one is available at extra cost. Overall a good clean hotel ideal if you just want to sleep there and explore the restaurants and bars in Tossa. The hotel had entertainment but this was not to our taste so we stayed out in town every night.

8/10 Good

roger, beacon, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice space
breakfast more than expected - price was right & services superb

8/10 Good

married older couple, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful garden and pool
Would have loved to stay longer.

8/10 Good

Bren & Trish, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities
Very Pleasant
There was a very nice atmosphere in the hotel. It was homely and it felt like the staff were always willing to help. The first week of October was probably a quiet time to stay but it suited us. If we were to be fussy we would say that our room was 'ordinary' and we are not used to staying in two single beds. The shower was also inclined to be intermittently hot and cold. But overall the positives far outweighed the negatives. Breakfast was very good and the one night we had dinner there was also good.Our stay was definitely value for money.

10/10 Excellent

Ger, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely holiday
The staff are very friendly. The location is terrific. Narrow streets outside leading to castle and beach. The food was ok - not brilliant but you wouldn't go hungry. The standard of cleaninless is very high.

8/10 Good

John and Leanne, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Highly recommended, excellent food and friendly and helpful staff.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good but don't overpay
Food was simple but generally of good quality. Entertainment was not every night but we loved Atomic Jones! Downsides: ants in the bathroom and tiny pillows which we were not used to. There was also a baby next door which woke us up every morning at 7 as the sound travelled.

2/10 Terrible

Fernando

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Llena de hormigas, cuando entré en la habitación me encontré un par de ellas,está mañana plagado de hormigas por toda la habitación...no vuelvo.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2023

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service
Gute Lage am Rand der Altstadt, keine Parkmöglichkeiten am Hotel (nur zur Miete ca. 100 Meter entfernt). Sehr nettes Team. Zimmer okay (und hellhörig wie fast überall), aber nur wenige Zimmer mit Meerblick. Dreimal in der Woche gute Livemusik, die sonstige Beschallung am Pool etc. ist etwas intensiv. Bitte mehr Kaffeemaschinen!
Stayed 12 nights in Sep 2023

4/10 Poor

LALBAT

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Stayed 7 nights in May 2023

10/10 Excellent

Aurélia

Liked: Cleanliness, staff & service, property conditions & facilities
Bien reçu Merci beaucoup j’ai passé un bon week-end Le personnel super gentil
Stayed 2 nights in May 2023

8/10 Good

Ascension

Stayed 1 night in Sep 2022

10/10 Excellent

Daniel Nikolaj

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Äußerst gut gelegenes Hotel. Nur wenige minuten Fußweg in die Altstadt, zum Strand und an die Burg. Nettes Hotel. Das Personal gibt sich wirklich sehr viel Mühe und ist sehr, sehr freundlich. Das Hotel ist sehr sauber und angenehm. Die Zimmer haben einen schönen Balkon, welcher nicht rießig ist aber von der größe her mehr als ausreichend. Wir waren zwei Wochen in diesem Hotel und waren als Paar unterwegs.
Stayed 13 nights in Aug 2022

6/10 Okay

Bérengère

Liked: Cleanliness
2 jours à TOSSA
Séjour de 2 nuits avec mon chien. 10€/jour en plus pour le chien. Pas de parking sur place, j'ai dû déposer la voiture dans un parking payant à quelques rues de l'hôtel ( 24€). Petit déjeuner correct mais sans plus. L'hôtel est calme, familial, plutôt bien placé. La chambre est vieillotte, propre, avec un petit balcon. Le personnel est très souriant et serviable.
Stayed 2 nights in Aug 2022

6/10 Okay

Edgardo Da

Traveled with family
Disliked: Property conditions & facilities, room comfort
De regular a malo
La verdad es que no me gusta poner malas calificaciones, pero en este caso vale la pena mencionarlo. El hotel es anticuado, la conexión a internet te la dan por 24 horas, luego de ese tiempo es imposible re conectarte ademas para ingresar te sacan muchos datos personales para ser utilizados no se con que fin . Un capítulo negativo es también el servicio de Buffet que ofrece tanto desayuno cómo Cena es muy malo . En verdad no regresaría a hospedarme ahí
Stayed 2 nights in Sep 2021

4/10 Poor

Mailete

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Sep 2021

8/10 Good

cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

CELIA

Stayed 3 nights in Aug 2021

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et hyggeligt hotel med perfekt beliggenhed!
Hyggeligt hotel med perfekt beliggenhed lige ved den gamle bydel - 5 min til butikker, 7 min til busstationen, 10 min til stranden, 10 min til borgen. Hotellet er indrettet med gamle ting og sager på væggene og værelset vi boede på var i gammel stil, men hyggeligt - rent og pænt - gode senge og en skøn udsigt over pool, by og hav (vælg et værelse med udsigt til poolen - hvis muligt). Tossa de mar er utrolig smuk og hyggelig og det er fantastisk at bade for foden af borgen! Buffet morgen og aften er rigtig god! Kan på det varmeste anbefale dette hotel - vi havde en skøn ferie - kommer gerne igen 😁!!!
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo, muy bonito regresaré otra vez.
Stayed 1 night in Jul 2021

8/10 Good

Eugenio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo para fines de semana.
Excelente ubicación. Céntrico y muy cerca de la playa. La habitación muy pequeña para tres adultos y la decoración del hotel algo anticuada. El servicio de comedor muy bueno y el trato del personal excelente. La piscina muy pequeña para la gran cantidad de huéspedes que se alojan. Pocas tumbonas y un solo jacuzzi para todos sin horario de uso al igual que la zona de descanso donde están las dos camas balinesas.
Stayed 2 nights in Jun 2021

4/10 Poor

Vanessa

Muy flojo todo
El pichichi malísimo. Un robo el parking(15€) pero sobre todo tener que pagar 3€/día por la nevera. Increíble! He de decir que tuvimos hormigas y las eliminaron enseguida y la limpieza estaba perfectamente hecha, pero para mi las fotos engañan mucho, piscina súper pequeña(aforo 12 personas, agua helada sin apenas tiempo de sol que le dé y mobiliario muy viejo. La comida bien pero muyyy básica con poca elección
Stayed 6 nights in Aug 2020