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Reviews of Hotel PortAventura - Theme Park Tickets Included

4 out of 5
Hotel PortAventura - Theme Park Tickets Included
Avda Alcalde Pere Molas,km 2, Salou

Reviews

8.2

Very Good

Rating 10 - Excellent. 196 out of 484 reviews" "
Rating 8 - Good. 166 out of 484 reviews" "
Rating 6 - Okay. 79 out of 484 reviews" "
Rating 4 - Poor. 21 out of 484 reviews" "
Rating 2 - Terrible. 22 out of 484 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gonzalo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place overall
Stayed 2 nights in Mar 2024
Response from Gonzalo on Apr 10, 2024
¡Gracias por tu valoración, Gonzalo! Te agradecemos por dedicar tiempo a compartir tu opinión con nosotros

10/10 Excellent

Ramon R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shrenee

Stayed 1 night in Sep 2023

2/10 Terrible

Patrick

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The check in process will ruin your vacation
Stayed 1 night in Aug 2023

8/10 Good

Sally Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

4/10 Poor

Lee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in portaventura
Never again, we had to move and replace 3 rooms in our staying because of facilities problems ( poor air conditioner, bad smell from toilet). Everything you have to pay even to store your luggage in safe room, no cooler water to drink. No more then one hour eating breakfast or dinner ( the waiters will move you out) All the hotel in bad shape, the pool not clean (hair, leafs) After all that the hotel ignored from the Expedia status benefits if you have.
Stayed 3 nights in Aug 2023

6/10 Okay

Helen, London

Traveled with family
For access to the park you its amazing
Stayed 3 nights in Aug 2023

10/10 Excellent

Yasmin

Stayed 2 nights in Aug 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very helpful staff, lovely rooms with balcony & big bathroom. Small fridge in room kept drinks very cold. Both pools were very nice. Small cafe bar in hotel square served snacks & drinks, quite expensive but as is the whole of Portaventura. Short walk in to Salou from the hotel for supermarket & bars. Very large selection for breakfast. We found the general atmosphere of the hotel very good & easy access to pop in & out of the park. Only downside is the hotel is a bit of a maze! Cant wait to visit again
Stayed 3 nights in Aug 2023

2/10 Terrible

Luke James

Stayed 3 nights in Aug 2023

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023

10/10 Excellent

Marcel Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and grounds are beautifully laid out with gorgeous plants and landscaping, so if you didn't feel like doing anything else, lounging by either of the pools was a treat. The rooms were generously sized and came with a small fridge and very comfortable beds. The only thing that my wife and I felt could be an improvement would be a kettle or coffee/tea-making facility. Our breakfast wasn't until 10 am (you have to set a time slot) so waiting until then for a cuppa was sometimes frustrating. But that's a REALLY minor niggle! Our 16 year old son and his friends all made the most of the extensive 1/2 board buffets which included paella, sushi, steaks, fresh salmon and plenty of other amazing food to keep everyone well fed. Access to the park is straight past the Buffet Del Port restaurant, and you use your room key for entry – so don't forget or lose it. The park is open until 11 pm, with rides closing at 10.30 pm to allow for the evening parade and fireworks. The queues at night are much shorter and the park is beautifully illuminated, so you get more of an atmospheric experience. The walk into Salou takes 20 mins. If you go to the beach, turn right and head away from the crowds. Alternatively, turn left and find the coastal walkway. Keep a look for the big colourful Salou letters! Overall, this is a great family-friendly hotel and my wife and I would definitely return.
Stayed 7 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Mark John

Traveled with group
Liked: Staff & service
In general the hotel was good. BUT nothing special. Very limited in places to eat & drink.Also very noisy. Children running up & down corridors late at night (however this isn’t the hotels fault more poor parenting) & then cleaners dragging chairs in other rooms early in morning when cleaning. We also had LOTS of ants in our room and on bed. We did complain but nothing was really done about it. Overall I wouldn’t stay at this hotel again.
Stayed 7 nights in Jun 2023

10/10 Excellent

Sara Jane Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

8/10 Good

Jasmine

Traveled with family and small children
Liked: Cleanliness
-
Stayed 3 nights in Jun 2023

8/10 Good

Sinead

Stayed 1 night in Jun 2023

8/10 Good

cem, istanbul

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
The rooma are big enough for a family of 1 child. The only problem is that although the bed is very big it is very uncomfortable. They need to change the beds
Stayed 3 nights in Jun 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect

2/10 Terrible

Cory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Paid Extra for Downgrade
Paid for a “2 King Beds” room. Got a room with only one bed. When I requested this be corrected, since I prepaid for a non-refundable room, I was asked by hotel reception if I had a couch in my room. When I told the woman no, she then said they’d bring in a roll-away cot. I have VIP GOLD status and am supposed to be offered free room upgrades, food discounts, etc. However, at PortAventura I pay almost $200 for a 1-night stay to be downgraded from the room type I booked.
Stayed 1 night in Dec 2022

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a day, not for a stay
Room was appaling, leaking ceiling, broken wardrobe doors and shower pools were good though, exactley the same breakfast everyday, dinner buffet is boring.
Stayed 8 nights in Aug 2022

6/10 Okay

Andre

Traveled with family
Disliked: Property conditions & facilities, room comfort
It could have been much better...
The parks were nice, except for visible lack of staff creating huge queues that could have been better managed with more trained staff. The hotel is very convenient, the pool and buffets are quite nice. The problem I had was with the smell in the room, probably because I was very close to the restaurant (room 2109) and its exhaustion flumes were somehow invading my A/C. The A/C temperature was also very high, couldn't get it down to a comfortable level
Stayed 2 nights in Aug 2022

8/10 Good

Gemma

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel nice but not child friendly
The hotel is lovely, however, the pool is very strict to say it’s a child friendly theme park hotel. You are almost told ‘NO FUN’ it’s very relaxing though and tranquil so I understand why they have done this but I didn’t expect it from a child oriented place, such as a theme park hotel. The hotel also have a scheme where you collect points to stay in hotel but the pints card didn’t work for the full first day!! The theme park was great, but you need to buy fast pass, if not you have 3 hour waits for rides. Staff are rude, don’t expect the English/American customer service, the staff bark orders and are often rude for no reason! Also unfortunately the Spanish/French customers we dealt with seemed to have an issue with queuing! It’s very frustrating after 2.5 hours to have big groups push in front (happened very often). Fast track is expensive but it’s NEEDED.
Stayed 1 night in Aug 2022

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely superb! The room was spacious, spotlessly clean and in great order. The bathroom was brilliant and with great lighting. The shower superb also. The staff were helpful, friendly and accommodating. The entire resort was above and beyond my expectations. The evening parade and light / fireworks show just breathtaking. We are about to book again! Thank you.
Stayed 2 nights in Jul 2022

4/10 Poor

Amihai

Traveled with family
Disliked: Property conditions & facilities
Near the park Good breakfast
Stayed 1 night in Apr 2022

6/10 Okay

Michelle

Traveled with family
Expensive theme park, huge lines
We stayed 5 nights which was way too long. Dont let the tickets incuded fool you. its expensive for a family. dinner, super expensive so is everything else like souvenirs, lunch out and so on. no microwave or refrigerator in purpose so that you spend your money. we found it very expensive vacations. we prefer 5 stars camping that gives a family the chance to cook and kids club too. seem like this stay is geared toward couples or older kids. we had rain and lots of ride didn't work. english of the staff is basic if they even speak English. Reception is so busy you cannot just stop to ask a quick question. No map of the park available anywhere, just app. if your phone not charge forget about finding your way. lines are so long and the crowd is making it so much less fun, more stress.
Stayed 5 nights in Apr 2022

10/10 Excellent

Trudi

Stayed 3 nights in Apr 2022

6/10 Okay

Constantino

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Outdated
Hotel was a little outdated
Stayed 2 nights in Aug 2021

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, easy access to the park. Very busy but a good family destination.
Stayed 4 nights in Jul 2021

10/10 Excellent

Ian

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. They never empty the trash bin. The bathroom wasnt clean properly. Asking simple questions to the staff around was nightmare. Gym was closed. Jacuzzi close to swimming pools not working. My wife forgot two swimsuits on the balcony, we Called the hôtel twice, with négative feedback. The only positivé point is location, but for the money we spent, its not a good place to Stay.
Stayed 2 nights in Jul 2021

8/10 Good

FRANCESC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel! ;)
Excellent attention! Great customer service! Outstanding support! Our family feels safe in the park. Great food and beautiful rooms! Thanks again!
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reubicado en Colorado Creek
Agridulce..... La reserva era para el Hotel PortAventura y a la llegada, nos encontramos que estaba cerrado...sin previo aviso. Nos reubicaron en el Colorado Creek. Hotel nuevo, muy bonito, con estancias grandes y cómodas camas. Bufet escaso, (debido al COVID), pero de buena calidad. Trato muy amable. Piscina compartida con el Hotel Gold River.
Stayed 1 night in Aug 2020

10/10 Excellent

Niamh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portaventura hotel
Beautiful hotel.the staff are very friendly and helpful. Room are spotless and pool is beautiful
Stayed 3 nights in Jul 2020

10/10 Excellent

patriciascott, campoverde spain

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the trees were nearly in the room need to be pruned back away from the sliding doors out of room .
Stayed 3 nights in Dec 2019

10/10 Excellent

Jarlene

Stayed 3 nights in Oct 2019

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good vibe, family friendly. Good food. Really enjoyed my stay.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to vacation with 3 teenage boys (14,17 & 19), who wanted a “fun” holiday. The beach in Salou is only a 20minute walk from the hotel and very easy to get to. It perhaps.would have been nice to have a kettle in the room to make tea and coffee, but this is a really small negative. We would definitely stay here again.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel should provide shuttle to Salou, a welcome bottle of water and kettle
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Clean recently renovated rooms. No complimentary water bottles provided ...no box of facial tissues in the room, no slippers or robes provided, AC only how down to 22 degrees, no peep holes in the doors and no security cameras in the hallways,
Stayed 3 nights in Jul 2019

2/10 Terrible

Ken

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t book with Hotels.com
Got charged double by hotels.com and they wouldn’t refund my money Contacted hotel portadventura also and they declined
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The park was great; but the Hotel was a bit disappointing in terms of cleanness and Air Conditioning
Stayed 4 nights in Jul 2019