I paid for a supierior room with a queen bed. It was a bog standard room with a king bed. The quilt cover had rips in it. The carpet was stained the walls were dirty.
I had to pay extra for staying in the carpark which wasnt advertised anywhere online or around the carpark or hotel.
I called for room service and they wanted to charge again obviously i knew i had to pay for the food but this was an extra charge.
I went out for a smoke quite late and sat in my car and witnessed a lad trying to gain access to cars in the carpark. I reported it and the guys went outside to see if they could find him. Later he was back with 4 friends. I didnt feel safe to be honest. If it wasnt for the fact that i was staying here for a wedding near by and the fact that id used all the money i had on this hotel i wouldnt have stayed here. I would have stayed else where.
When i raised about the room, bed, cleanliness to reception she replied well you was miss sold the room cause they are all standard rooms and king beds, and the room is what it is.
I have never stayed anywhere where they have this attitude and normally will do what they can to help resolve the issue.
Very dissapointed