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Reviews of Relais & Châteaux Château des Avenieres

4 out of 5
Relais & Châteaux Château des Avenieres
Lieu dit La Chenaz, Cruseilles, Haute-Savoie

Reviews

9.2

Wonderful

Rating 10 - Excellent. 132 out of 180 reviews" "
Rating 8 - Good. 35 out of 180 reviews" "
Rating 6 - Okay. 7 out of 180 reviews" "
Rating 4 - Poor. 0 out of 180 reviews" "
Rating 2 - Terrible. 6 out of 180 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

LiLiane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
This place deserves more than five stars. If I can give it 100 I would. I only wish that I found this place sooner, I would’ve booked an additional two nights instead of staying in Geneva. Our hotel in Geneva was the same price, and piled in comparison to the IMPECCABLE service and quality we’ve experienced here. We love the Sonade Suite! The balcony parlour was an added surprise! it was foggy during our stay, but it would’ve been a fantastic breakfast at the Sun been out. So we decided to take breakfast downstairs. Make sure to book a dinner reservation here we had a four course meal, and it was divine! There is also a boutique, fitness center, and a steam room. The staff at this Château, was incredible. Every single guest we’ve encountered at this hotel was super happy to be here. It’s literally an enchanted place!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful country setting
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberley Jo

Liked: Property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Oliver

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stumbled on this hidden gem en route to Geneva. We booked a suite for a family which was away from the main hotel we used the car a walk to the main hotel with small children would be possible but tricky. The staff were superb, the food in the restaurant exquisite, the food for the children sublime. Yes it’s expensive but it was worth it. The only thing the hotel lacks is a pool. We would definitely head back there.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beautiful room and surroundings and could not have been more pleased with my visit.
Stayed 2 nights in Aug 2023

10/10 Excellent

Marwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This chateaux, hotel was a fairytale! Looked like a castle, interior was classic, 16 century feel. If you are a mountain bike fan, the hotel provides electric bikes for use and the biking trail around the hotel are breathtaking! Breakfast was really good. Everything was sooo good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À night in the squirrel house
The disappointment was that we expected to stay in the chateau not the modern annexe cutely named the squirrels house. I suspect we didn’t pay enough attention when we booked and actually it was fantastic - a suite with a splendid view towards the lake , clean, modern very comfortable! Dinner was very good - the menu was a little minted but the food was excellent quality and the service good. Breakfast was excellent with the nice addition of a plate of gooey French toast - I’ve stayed in hundreds of French hugely and this is not the norm- it was lovely comfort food!
Stayed 1 night in Aug 2023

2/10 Terrible

Caroline

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Marina

Terrible customer service
Stayed 1 night in Mar 2023

2/10 Terrible

Marina

Terrible customer service
Stayed 1 night in Mar 2023

6/10 Okay

Oleksandr, Newtown Square

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not sure if this is Expedia’s fault in presenting the options or the property’s fault for submitting the information, but you must be aware there are TWO buildings at this property, and one of them is nor a chateau, but rather a modern building approximately 500 yards away from the main building. And modern looking rooms are located in that building, not in the main chateau, which we discovered only after arriving. The modern building’s rooms are nice and, well, modern, and clean, although we had our share of issues. Some were minor - like their fancy Sonos audio system that requires app installation on a smartphone was playing music only in a bathroom. Some were annoying: apparently one of the rooms has a fireplace and when guests in that room started the fireplace, our room was filled with smoke smell. Probably related to that but around midnight a fire alarm has started blasting its siren causing a bit of a panic - we called the reception and they told us, laughing, that it’s ok and the alarm will go away in a few minutes. But other than that it was a nice experience, and the location is definitely worth checking out.
Stayed 1 night in Feb 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jens viggo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value close to Geneva
Like so many other hotels post Covid it seems they had difficult time in getting qualified staff. Therefore service varies from very good to just adequate. However the hotel does offer very good value for a Luxery hotel so relatively close to Geneva
Stayed 1 night in Jun 2022

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views, spotlessly clean, beautiful chateau. Delux rooms smaller than expected but very comfortable. Food delicious, would definitely stay again.
Stayed 1 night in Sep 2021

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Daniel

Business traveler
Liked: Staff & service
Interesting place, old Château with history and a great view. Food was very good and reasonably priced. Fantastic view across the countryside. Be warned though it’s miles from anywhere. Without a car you would be stuck.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The website advertises rooms in the chateau. At check-in, after having paid, management informed us we would be staying in an annex of the chateau. This uninteresting 21st century construction provided shelter, but was remote from important facilities, such as the restaurant, which was located in the chateau. Thus, we had to drive to eat a meal in the restaurant of our own hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely setting and beautiful hotel. Service was nice and very friendly. I have heard the people of France aren't very nice. But, I found the village very charming and the people very nice.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2015

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing property all around and the view from our room was breath taking. We can't wait to go back there and will stay at least 2 nights.
Stayed 1 night in May 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning
Our stay was great. Superb hotel with very friendly staff.
Stayed 1 night in Mar 2019

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable experience
Great service, food and environment!
Stayed 2 nights in Feb 2019

10/10 Excellent

Gudjon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Malcolm, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful old chateau converted to Hotel with stunning views. Decoration is over the top and slightly kitsch but a lot of fun. Staff are lovely, I will definitely use this again for my next business trip to Geneva (car essential as Hotel is off the beaten track)
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room in big castle
Food was disappointing unfortunately and we had to send steak back twice before giving up and cancelling. The room was small - not one pictured from the website. It's the curse of not knowing exactly what type of room you are getting until you arrive!
Stayed 1 night in Sep 2018

10/10 Excellent

adel

Best stay at avenieres
The place is fantastic the staff is friendly the room is clean
Stayed 6 nights in Aug 2018

2/10 Terrible

Verified traveler

Stayed 3 nights in Aug 2018

6/10 Okay

Pauline, San Francisco

Liked: Cleanliness, staff & service
Very old. Our room was in the loft and very stuffy, tiny half windows and unbearably hot, had to run a fan. Restaurant - excellent locally produced food but only three starters and three main courses, same menu lunch and dinner, very limited , breakfast extra charge. Hotel too far away from anywhere 7 Kms .
Stayed 3 nights in Aug 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Paul, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location. Superb food. Fantastic staff - both at reception and in restaurant for dinner and breakfast. Only complaints were lack of a blind on bathroom window and the high room temp - 26.5 deg c ! Apparently this was centrally controlled and we could not regulate it. Had to sleep with windows wide open.
Stayed 1 night in May 2018

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and refined hotel
Beautiful and refined hotel. Great location for relax and gourmet experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property with a very interesting history.
The staff truly make this destination one to remember. While to property may not compare directly to a top tier Relais et Chateaux property for the smallest of reasons your experience and memories will be treasured for a long time. Delightful architecture, colourful history, a variety of dining rooms and amazing views of the Mont Blanc Massif make this a destination to add in yo anyone's calendar. The food was what you would expect from the brand, the staff were exceptional and yet the property still displayed a slightly casual and very homely feel. The beds were very comfy and even though the rooms were slightly on the small size because of the age of the property the decoration and fittings made up for what you might feel you missed.
Stayed 1 night in Mar 2018

10/10 Excellent

Randy, Katy,Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful French Alps
Located in beautiful French Alps, this is one of those hotels you must experience. Staffs are wonderful. Sunrise and sunset are some of the most beautiful sights to behold (provided the weather permitted). A car is a must for this location. We stayed 8 days, and drove to many destinations from here. Mont-Blanc/Chamonix is 1 hour drive (check the cable left status before you go). Lyon is about 1 5 hour drive. I suggest don't drive to Lyon, we tried to find a parking space for an hour and gave up. Visit many Switzerland cities. Zermatt is a must, but it takes 4 hour driving. We have to stay in Montreux for one night. We wish we spent the money and stayed at the Zermatt for a night. Try the hotel restaurant. The Le M (57 Euro) is the best value. Duck is OK, little too salty for us. The veal is great. We went to the local supermarket (Carrefour) for our daily needs. Try foie gras from the meat counter. Some of the parking lot does not take credit card (very difficult to process), have coins ready to save some embarrassing moments.
Stayed 8 nights in Dec 2017

10/10 Excellent

Nish, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A castle in the sky
The view was the best part. First, the castle hotel was above the clouds with only the Alps over Chamonix visible. Sometimes, Annecy was visible when some of the clouds lifted.
Stayed 2 nights in Dec 2017

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Wonderful stay
Stayed 1 night in Sep 2017

10/10 Excellent

K, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional retreat with stunning views.
Everything about Chateau des Avenieres is a delight from the old world charm of its Chateau rooms to the totally modern chic of its Maison suites. My suite had a private rooftop terrace jacuzzi and an in room sauna for absolute luxuriation. The views of the Alps are beyond description and compliment the already serene ambiance of this property. The hosts are warm, engaging, and accommodating. Dining options are limited but exquisitely prepared. I can't wait to get back.
Stayed 2 nights in Sep 2017

10/10 Excellent

Peter, Sydney AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic place in beautiful surroundings.
I personally have not stayed in anything like this, therefore I was wirtually overwhelmed by its nature, position and surroundings.
Stayed 3 nights in Sep 2017

10/10 Excellent

ibrahim , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An extremely nice place to relax
The hotel, its staff, restaurant were all great. The whole family enjoyed our stay at the hotel.
Stayed 3 nights in Aug 2017

10/10 Excellent

QIUFANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Mike, Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle on the hill.
Our stay here was superlative. The view was fantastic, the hotel was romantic and idyllic, the staff was extremely attentive and helpful, the room was extremely spacious and comfortable. We only had the breakfast and everything was excellent and most was locally sourced. Especially try the apple juice. We are already planning our next visit for a longer stay.
Stayed 1 night in Jul 2017

10/10 Excellent

QIUFANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway location absolutely.
We were on a relaxing vacation trip. We loved the view from the hotel and the setup in the hotel. The rooms are spacious and comfortable. But the zig zag driving up/down the mountain was a little concern for us. But we enjoyed the stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Cris, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, with amazing views.
Our stay was in late April. Weather is typically mild during this time, but it was cold and snowy during our stay. This was a pleasant surprise. We woke to several inches of snow and it was gorgeous. The restaurant is small and has a massive fireplace which was lovely to sit by. The roads were passable so we drove to Geneva, a short drive from the chateau, for a day visit. The road up the mountain to the chateau curves and twists, but is manageable, even with the snow. The staff was awesome, so helpful and attentive. We felt like VIPs. The chateau is gorgeous. The room was large and the bed was very comfortable. The food was top notch - phenomenal. We were in Europe for 2 weeks and this hotel experience was our most favorite. Highly recommended!

10/10 Excellent

Patricia, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful castle!!!. Great room and views.
Everything was fantastic. Great room. Friendly staff. Excellent Views

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a beautiful spot
We were three friends who shared a duplex. It was in a separate house but that was Ok as it was very well made. We hade a very nice breakfast next day and will definitely come back .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular!! fabulous accommodation, beautiful scenery and classic chateau...

10/10 Excellent

Peter Vilhelm, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unexpected luxury experience.
A great getaway from the hustle and bustle of life. The hotel is located serenely on a hill top overlooking the Annecy lake. It consist of the main chateau and a luxury annex that gives luxury a new meaning. The staff is friendly and has a big heart for their guests. Our only misgiving was that the pool was only knee deep and not really a pool - However, the area, the hotel, staff and food compensated amply for the missing pool.