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Reviews of Alejandrina Hotel

3.5 out of 5
Alejandrina Hotel
Mariano Cueva 7-45 y Presidente Cordova, Cuenca, Azuay

Reviews

8.0

Very Good

Rating 10 - Excellent. 7 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meticulous clean, polite and friendly, most importantly safe
Stayed 2 nights in Mar 2023
Response from ALEJANDRINA HOTEL (CUENCA- ECUADOR) on Mar 7, 2023
Buenas tardes estimada Alba, el equipo de Alejandrina Hotel agradece por su comentario y calificación, ya que esto nos ayuda a seguir mejorando en nuestros servicios. Fue muy grato el contar con su visita y esperamos tenerla de regreso en una próxima oportunidad. Gracias Saludos cordiales.

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness
We were surprised, that to get the rate provided, we had to pay cash up front. Not a nice surprise We were able to handle the situation but paying cash up front without a receipt was unconfortable given Ecuador's reputation for corruption.
Stayed 2 nights in Jan 2023
Response from Alejandrina Hotel on Feb 3, 2023
We are sorry to have inconvenienced you, dear James.By Hotel policy, payments must be made at the time of check-in. However, we will take your suggestion into consideration. Best regards.

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Stayed 1 night in Dec 2022
Response from ALEJANDRINA HOTEL (CUENCA- ECUADOR) on Jan 9, 2023
Buenos dias estimado Víctor, el equipo de Alejandrina Hotel agradece por su comentario y calificación, ya que esto nos ayuda a seguir mejorando. Fue para nosotros un gran honor el contar con su visita. Gracias Hasta pronto.

6/10 Okay

Stanislav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, and the staff is friendly and helpful. Couple of small, easily fixable annoyances can make it a really great place. There was an smoke alarm with a low battery beeping constantly, and the pillows were extremely thick. Couple bucks could fix that and make your stay much more enjoyable, but we could not get a good rest. The street is noisy, but so is every street in historical Cuenca.
Stayed 2 nights in Jun 2022
Response from ALEJANDRINA HOTEL (CUENCA- ECUADOR) on Jun 20, 2022
Good morning dear Stanislav The Alejandrina Hotel team thanks you for your comment and rating, this helps us to keep improving. We are sorry for the inconveniences presented and we are committed to improve, to provide you with an excellent service in the next occasion. Thank you. Best regards

2/10 Terrible

DAVID

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Big problem with no lift and small rooms Also served instant coffee
Stayed 2 nights in Jan 2020

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
charm and location with a few missing extras
Really beautiful hotel was nice rooms, however the mattresses are not that comfortable. Also it is advertised as having air-conditioning but there is no air-conditioning in the rooms. So the only way to have the room be cool enough for us is to have the windows open which can be noisy at times. The breakfast is adequate but not super tasty. And it is the same menu every day with no specific choices- your fruit, rolls and eggs are just served to you when you come downstairs- it ends at 930 am which is too early for us. All that said the hotel has charm, a great location and good service from the staff.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an amazing hotel. The decoration, cleanliness and the breakfast are incredible.
Stayed 2 nights in Dec 2018
Response from =) on Jan 23, 2019
Thank you very much for your comment, we will be happy to assist you again.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like that the price shown was not the same at the property if you pay with credit card
Stayed 1 night in Jan 2024

10/10 Excellent

Ranier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante elegante
Stayed 2 nights in Mar 2023
Response from ALEJANDRINA HOTEL (CUENCA- ECUADOR) on Mar 7, 2023
Buenas tardes estimado Renier, el equipo de Alejandrina Hotel agradece su comentario y calificación ya que esto nos ayuda a seguir mejorando en nuestros servicios. A su vez, fue un gran honor para nosotros contar con su visita y esperamos tenerlo nuevamente en una próxima oportunidad. Gracias Saludos cordiales.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran hotel
La estadía fue genial, un hotel muy lindo y bueno y el servicio fue excelente.
Stayed 1 night in Dec 2022
Response from ALEJANDRINA HOTEL (CUENCA- ECUADOR) on Jan 9, 2023
Buenos dias estimado Fernando, el equipo de Alejandrina Hotel agradece por su comentario y calificación, ya que esto nos ayuda a seguir mejorando. Fue para nosotros un gran honor el contar con su visita. Gracias Hasta pronto.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad de Miss Belen ; muy profesional en su actuar y pasión en lo que ella estudió éxitos
Stayed 3 nights in Jan 2021

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno, pero puede mejorar
En términos generales una estupenda visita, la atención estuvo bien llevada, detallitos como el de los controles de la TV o cantidad de botellas de agua en cada habitación deben ser mejorados.
Stayed 3 nights in May 2018