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Reviews of Holiday Inn Express Hotel & Suites Cullman, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Cullman, an IHG Hotel
2052 Hays Dr, Cullman, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 217 out of 397 reviews" "
Rating 8 - Good. 95 out of 397 reviews" "
Rating 6 - Okay. 37 out of 397 reviews" "
Rating 4 - Poor. 22 out of 397 reviews" "
Rating 2 - Terrible. 26 out of 397 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Convenient access to shopping, restaurants, and fueling stations. Friendly staff, quiet location, pleasant atmosphere. The community is friendly to visitors.
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds. Good variety of breakfast options. Daughter loved the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Recently remodeled
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book our stay on very short notice, so we didn’t expect much. However, Holiday Inn Express totally exceeded our expectations, and took a lot of stress out of a very stressful trip
Stayed 1 night in Mar 2024

2/10 Terrible

Tammy

Traveled with family
Disliked: Staff & service, property conditions & facilities
I was told at check in that they do not rent to locals due to the probability of partying. I’m a 56 yr hard-working grandmother who is a nurse by profession. I rent locally when I come home from working as I rent out my place. I will no longer ever use Holiday Inn. Furthermore, if my refund is not returned by Monday, March 18, I will not use ir recommend Expedia either.
Stayed 1 night in Mar 2024

10/10 Excellent

Summer

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Casey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The only thing was the indoor pool was too cold for us to swim

10/10 Excellent

LARRY

Night of rest
Traveling in cold weather was a nice warm room and clean hotel
Stayed 1 night in Jan 2024

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jazmyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The staff was super friendly. Everything we needed they delivered on and the bed was super comfortable.
Stayed 2 nights in Jan 2024

2/10 Terrible

RICHARD

Stayed 2 nights in Jan 2024

10/10 Excellent

Diane, Westlake

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Market
It was a great untie vacation. The hotel and staff were wonderful. The room was in perfect order and quiet. Great location and we love going to Pucket’s.
Stayed 1 night in Dec 2023

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Crystal

Business traveler
State XC meet
Great experience!
Stayed 1 night in Nov 2023

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, amenities
Right off the interstate,but quiet and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Staff & service, property conditions & facilities
There isnt any soundproofing. Its hortible. But the wonderful staff like Victoria at front desk and Lisa at breakfast room more than made up for it. Yhey were great.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashleigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect proximity to the Vinemont Sportsplex.
Stayed 1 night in Oct 2023

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris on Oct 30, 2023
We are glad you enjoyed your stay with us. We hope to see you again the next time you are passing through.

10/10 Excellent

Chris, Franklin

Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stop for the night
Nice clean newer hotel. Friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Pamela

Disliked: Staff & service
Stayed 6 nights in Oct 2023

10/10 Excellent

KANDI

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excited to see me, not like others that are just there to do a job. Those girls was nice, smiling and made me feel like a valued customer!! Everything else was just fine
Stayed 1 night in Oct 2023

10/10 Excellent

LEE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this place! I will stay again for sure. We travel a lot. This hotel was super clean and very friendly. Great place to stop on our way PCB for our fall break!
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Stayed 1 night in Oct 2023

10/10 Excellent

joan

Stayed 1 night in Oct 2023

10/10 Excellent

Brett

Stayed 1 night in Oct 2023

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Diane

Stayed 1 night in Oct 2023

8/10 Good

Greg

Stayed 3 nights in Oct 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night we stayed at this hotel was very pleasant. All the staff were very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

10/10 Excellent

Jacek, Niles

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and tastefully decorated. Staff was extremely friendly and helpful. Amenities are top notch and high quality.
Stayed 1 night in Sep 2023

10/10 Excellent

Genelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities and tons of parking!
Stayed 1 night in Sep 2023

2/10 Terrible

Logan

Stayed 1 night in Sep 2023
Response from Julie on Sep 26, 2023
Dear Logan,We are saddened that your stay was so terrible. Would you be so kind as to give me the details of caused your stay to be terrible. We strive to, ensure you have the most comfortable relaxing stay. Thank you, for taking the time to reach out and let us know how we are doing. We use all guest input to improve. We hope that you will give us the chance to make it up to you and stop in and see one day soon!

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms and excellent beds and bedding.
Stayed 1 night in Sep 2023

10/10 Excellent

Cheyanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two ladies working the front desk were so friendly and welcomed us for a short overnight stay. Beds were clean and comfortable. A lot of light for overnight parking so you can feel your belongings are safe that you have to leave in the car overnight. You can tell the hotel is older and remodeled but worked well enough for us!
Stayed 1 night in Sep 2023

10/10 Excellent

Gary W Goins

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is very small the room Was super small as well and not very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023