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Reviews of Holiday Inn Express And Suites Dalhart, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Dalhart, an IHG Hotel
12012 Highway 87 South, Dalhart, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 272 out of 511 reviews" "
Rating 8 - Good. 121 out of 511 reviews" "
Rating 6 - Okay. 56 out of 511 reviews" "
Rating 4 - Poor. 37 out of 511 reviews" "
Rating 2 - Terrible. 25 out of 511 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but the driveway into parking lot has huge potholes that were hard on my car.
Stayed 1 night in May 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was rust at the base of the bathroom door frame. Poor water pressure at bathroom sink. No tub stopper.
Stayed 1 night in Apr 2024
Response from maria on Apr 30, 2024
Hello DavidI would like to apologize for the issues you had during our stay we always like to hear back from our guest so we can improve for all of our guest Thank you for your stay and once again my apologize.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about the property except that the entrance was very rough to drive into. Huge hole to maneuver around.
Stayed 1 night in Apr 2024
Response from maria on Apr 23, 2024
Thank you for your stay and for the feedback we are working and getting That hold fix.

10/10 Excellent

Zada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and rooms were clean and fresh.
Stayed 1 night in Mar 2024
Response from maria on Apr 1, 2024
Thank you for your stay and feedback

6/10 Okay

Eddie

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from maria on Apr 1, 2024
Thank you for staying with us

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from maria on Mar 18, 2024
Thank you for staying at the Holiday Inn Express

10/10 Excellent

MaryEllen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from maria on Mar 18, 2024
Thank you for staying at the Holiday Inn Express

10/10 Excellent

DUSTIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just felt clean. Smelled good everywhere.
Stayed 1 night in Mar 2024
Response from maria on Mar 5, 2024
Thank you for your stay and feedback

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 1 night in Feb 2024
Response from maria on Mar 5, 2024
Thank you for your stay and feedback

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Safe, quiet
Stayed 1 night in Feb 2024
Response from maria on Mar 5, 2024
Thank you for your stay and feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from maria on Feb 28, 2024
Thank you for staying in the Holiday Inn Express Inn Dalhart

8/10 Good

Harry

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from maria on Feb 28, 2024
Thank you for staying at the Holiday Inn Express in Dalhart

10/10 Excellent

Ronda, Mabank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from maria on Feb 28, 2024
Thank you for staying in the Holiday Inn Express in Dalhart

10/10 Excellent

Ronda, Mabank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and it is a nice, comfortable hotel 😊
Stayed 1 night in Feb 2024
Response from maria on Feb 28, 2024
Thank you for staying in the Holiday Inn Express in Dalhart

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Clean. Only thing...no drinking glasses in the bathroom..
Stayed 1 night in Feb 2024
Response from maria on Feb 14, 2024
Thank you for staying with us and for your feedback we are trying to bring that back hopefully it will be soon.

6/10 Okay

Kristine

Traveled with family
Liked: Cleanliness, staff & service
It is quiet, easy to get to and overall very clean. Our towels were very worn & the body wash dispenser didn’t work
Stayed 1 night in Feb 2024
Response from maria on Feb 14, 2024
Thank you for staying with us and for the feedback we are sorry about the problems you had we will be more careful on the amenities in the room.

4/10 Poor

Renee

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was clean but the bed was hard as a rock and it was the noisiest place we have ever stayed-people on floor above us were running, jumping and dropping things on floor well past midnight. There is a huge feedlot in the town and the smell was unbelievable. Not a good place to stay at all!
Stayed 1 night in Jan 2024
Response from maria on Feb 7, 2024
Thank you for staying at the Holiday Inn Express we do apologize for any trouble you might of had during your stay we try our hardest to keep our guest happy so sorry for all the trouble.

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in Jan 2024
Response from maria on Jan 29, 2024
Thank you for your stay and feedback.

10/10 Excellent

Kevin, Winkler

Stayed 1 night in Jan 2024
Response from maria on Feb 7, 2024
Thank you for staying with us at the Holiday Inn Express.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fastest and friendliest of last four hotels on this trip. The evening manager/check in person is extremely efficient. I’d hire him in a minute. Thx
Stayed 1 night in Jan 2024
Response from maria on Jan 12, 2024
Thank you so much for your review we like hearing back from our guest

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fast and easy stop!
Stayed 1 night in Dec 2023
Response from maria on Jan 12, 2024
Thank you for your stay and feedback

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from maria on Feb 7, 2024
Thank you for your stay.

8/10 Good

Julio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from maria on Dec 31, 2023
ThANK YOU FOR STAYING WITH US

6/10 Okay

James

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was $200 for 1 night, no extra linens for the sofa bed. I went to shower and found black hair in the tub so that lead me to looking around and it just got worse.. The bathroom floor was dirty, bedding had hair on the pillows.. I found crumbs in one of the beds which was concerning. The tv remote didn’t work unless I moved the batteries around. I called to front desk for linens which took over 20 minutes, so I went down there. Desk empty. I asked for another room and the front desk swapped down the hall and when I went down there the room across had some girls screaming about her phone being taken away so I said forget that. Went right back to my dirty room. Took a shower- conditioner didn’t work. The tile work with metal edging around the divider from the toilet to sink caught my sock and ripped it. I couldn’t wait to check out. The ONLY positive experience about this was the breakfast was 10/10. They had really good biscuits, sausage gravy, crispy bacon and good looking sausage patties. I really enjoyed the egg white SW mini omelets. They had the toast in pairs Saran wrapped. Everything was HOT, in good order and plenty and not picked over.
Stayed 1 night in Dec 2023
Response from maria on Dec 31, 2023
Thank you for staying with us my apologize for the problems you had during your stay we are truly sorry thank you for like our breakfast we will take all you comments and help my staff do better for your guest once again my apologizes.

8/10 Good

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from maria on Dec 31, 2023
Thank you for staying with us

10/10 Excellent

Alicia

Liked: Staff & service, amenities
We discovered this place last year on our way to ski. We love this place and will stay again. We had a big group and they didn’t mind letting us hang out in the lobby area. We are not a quiet bunch, but they seemed perfectly fine. It was nice. Safe, quiet and convenient location.
Stayed 1 night in Dec 2023
Response from maria on Dec 31, 2023
Thank you for staying with us and for all the good reviews you had to say about our hotel have a happy new year.

10/10 Excellent

Claudia, Brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from maria on Dec 31, 2023
Thank you for staying at the Holiday inn

10/10 Excellent

Rudy

Stayed 1 night in Dec 2023
Response from maria on Dec 31, 2023
Thank you for staying at the Holiday inn

10/10 Excellent

Gerardo De, Flower Mound

Liked: Amenities
Stayed 1 night in Dec 2023
Response from maria on Dec 26, 2023
Thank you for your stay

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in. Attentive personnel.
Stayed 1 night in Dec 2023
Response from maria on Dec 26, 2023
Thank you for your stay and your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't, just don't stay here!
I did't want to leave any review as it was just an overnight stay for me as I was just driving through. But overall experience did not suffice the amount of money I spent for the night at all. Despite the look of the hotel being newer the ventilation system was intaking all the manure smell of the outside and the overwhelming smell of the Clorox on the linens did not help the situation. I was woken up by a siren sound that lasted about 5 minutes, which the front desk failed to inform what the cause of it was. Then I was not able to sleep for hours which left me to depart the place with little to no sleep for my drive the next day. Front desk people were disinterested in assisting or even do a simple greeting. When I was checking in the guy at the desk at least was friendly and tried to help but there was another girl just sitting behind him just micromanaging him and didn't bother to get up until finally he couldn't get something done. Morning checkout was the same. There was a girl sitting behind the desk but didn't even bother to get up. The breakfast they had was just distasteful and really spending almost $200 was such a waste and I will not return or recommend this place even if it was the last hotel left.
Stayed 1 night in Dec 2023
Response from maria on Dec 26, 2023
Thank you for staying at the Holiday Inn Express sorry your stay didn't go as well as we would of hoped all the staff will be noted for the lack of interest they had for you and all of our guest. We apologize in behalf of all the staff.

10/10 Excellent

Steve G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023
Response from maria on Dec 19, 2023
Thank you for staying with us

8/10 Good

Ariana

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from maria on Nov 25, 2023
Thank you for staying with us

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from maria on Nov 20, 2023
Thank you for staying with us

8/10 Good

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer facilities, friendly staff.
Stayed 1 night in Nov 2023
Response from maria on Nov 20, 2023
Thank you for staying with us

8/10 Good

Caitlin

Stayed 1 night in Nov 2023
Response from maria on Dec 11, 2023
Thank you for staying with us

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Entrance to the hotel marked better
Stayed 1 night in Nov 2023
Response from maria on Nov 20, 2023
Thank you for staying with us will take in to consideration

10/10 Excellent

Lane

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from maria on Nov 20, 2023
Thank you for staying with us

10/10 Excellent

Wilbur

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from maria on Nov 20, 2023
Thank you for staying with us

10/10 Excellent

Keith

Stayed 1 night in Oct 2023
Response from maria on Nov 6, 2023
Thank you for staying with us

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 9 nights in Oct 2023
Response from maria on Nov 6, 2023
Thank you for staying with us

4/10 Poor

Jessica

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from maria on Nov 6, 2023
Thank you for staying with us

10/10 Excellent

Claire

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The hotel is new and clean and breakfast had many options!
Stayed 1 night in Oct 2023
Response from maria on Oct 27, 2023
Thank you for staying at the Holiday Inn Express and for your feedback we like to hear back from our guest.

10/10 Excellent

Jennifer, Fuquay Varina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms. I was impressed with the hotel space and the breakfast was excellent.
Stayed 1 night in Oct 2023
Response from maria on Oct 27, 2023
Thank you for staying at the Holiday Inn Express and for your feedback

10/10 Excellent

Kunjal, Canton

Stayed 1 night in Oct 2023
Response from maria on Nov 20, 2023
Thank you for staying with us

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023
Response from maria on Nov 6, 2023
Thank you for staying with us

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from maria on Oct 27, 2023
Thank you for staying with us

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from maria on Oct 27, 2023
Thank you for staying with us.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from maria on Oct 9, 2023
Thank you for staying at the Holiday Inn Express.

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023
Response from maria on Oct 27, 2023
Thank you for staying with us