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Reviews of Regency Inn

2.5 out of 5
Regency Inn
1110 Liberal St, Dalhart, TX

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 106 reviews" "
Rating 8 - Good. 34 out of 106 reviews" "
Rating 6 - Okay. 22 out of 106 reviews" "
Rating 4 - Poor. 13 out of 106 reviews" "
Rating 2 - Terrible. 13 out of 106 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Linda C

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms were very clean, nice facilities in the room. Beds were great, everything looked like new. We got a no smoking room but there were cigarette burns on bath tub edge. What we did not like was the owner was very rude, cranky, and downright hateful. She wouldn't even let us look at the room before paying. For this rudeness we will never stay here again! So beware!
Stayed 1 night in Jun 2023

6/10 Okay

Sherri

Liked: Cleanliness, staff & service
It was on ok 2 star, but booked on Expedia and said had breakfast bar. Had nothing, not even open at 6am as was promised. The place was ok, but old and tile was dirty. Bed and sheets were good. Don't expect much. Not sure is worth the price
Stayed 1 night in May 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Towel on floor to catch water from outside. Could see daylight between the door and jam when closed and locked. Advertising cont breakfast bot didn’t have one. (Wouldn’t have ate there anyway) woman at desk was unkempt and barefoot. Do you have any rating lower than one star?
Stayed 1 night in May 2023

8/10 Good

ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice
Stayed 1 night in May 2023

2/10 Terrible

Alan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room we got wasnt cleaned at all. One bed had some dried bloos on the sheets. In the other bed the pillow and sheet smelled like cheap perfume. Both beds were obviously not changed. There was dried uren sprayed on the wall in the bathroom. The security lock on the main door was busted off and should bw replaced. Worst place I have ever stayed.
Stayed 1 night in May 2023

6/10 Okay

Dennis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This motel is old and shows it. It is clean. You get what you pay for, no more, no less.
Stayed 1 night in Apr 2023

4/10 Poor

Peggy

Disliked: Staff & service, amenities
I was disappointed when I checked in to learn there was no breakfast (not even coffee) even though the picture clearly shows a place service breakfast. The reason given was that they were unable to get supplies. The room was plain but pretty clean. I was a little nervous about the door locks. There was a towel on the floor just inside the door which I didn’t understand
Stayed 1 night in Mar 2023
Response from General Manager on Apr 4, 2023
Thank you for your feedback. We apologize about the breakfast issue but we did have it taken off of our amenities but forgot about the photo, so we thank you for pointing that out to us. We'd love to know what made you nervous about the deadbolt door lock and top safety lock on the door? We put down towels at the door to wipe your shoes on when entering to allow for a cleaner room during your stay. We hope you have a wonderful and safe trip!

6/10 Okay

Jane

Stayed 1 night in Mar 2023

6/10 Okay

Terri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Phone in room was filthy remote to tv dirty. No tub stopper in room and the one that was brought to us was to large
Stayed 1 night in Mar 2023
Response from General Manager on Mar 20, 2023
We are sorry to hear that our cleaning staff failed to clean those items correctly after the last guest and we will correct that. Also, we do apologize if we brought the incorrect size of tub stopper needed for your room, if you would have let us know we would have brought you the smaller tub stopper immediately. We hope you had a great and safe trip and hope you will come by to see us again.

10/10 Excellent

David M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
This is a great, inexpensive place to stay in Dalhart. The bed and pillows were very comfortable. We love being able to park right outside our room. It’s close to the highway and restaurants. We’ll stay here again.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 20, 2023
Thanks David! We appreciate you letting us know we did a good job and look forward to any future trips that might bring you by to see us again! Hope you had a safe and great trip!

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk was very helpful !!
Stayed 1 night in Feb 2023
Response from General Manager on Mar 17, 2023
Thank you for choosing to stay with us and we look forward to seeing you in the future. Have a wonderful and safe trip!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Meh!
Grumpy clerk (owner?) checked us in. Scolded me about not providing payment information on website- website said it wasn’t required. Yapping dog at front desk- continued yapping longer than I would have expected. Clerk/owner? Let me know that they made no money off hotels.com fee paid and THAT was the reason there was no continental breakfast (despite sign -laughably- stating they couldn’t get supplies.
Stayed 1 night in Jan 2023

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Older hotel, renovated very nicely. Off the Main Street through town so it was fairly quiet quiet as well! Highly recommend your stay here.
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

Tiffany

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was rude, unhappy about the price I received on Expedia. Got a pet friendly room, then had to pay $20 cash for him to stay. He is also my sons support pet. Went to the room, there were dried boogers in one of the beds. Smelled bad outside of the rooms. I slept what little sleep I did get and we got up and left early. Went by front office to return key and the gentleman in there was really nice. I asked him if he wanted to check the room,, as he did not.. go anywhere else except here.
Stayed 1 night in Dec 2022

2/10 Terrible

Rebeca

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
An older place that needs a little love. Room was clean and comfortable. Nearer to the fringe of town so needed to drive to eateries. Got what I paid for.
Stayed 1 night in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an old-fashioned drive-up-to-your-door motel. It was very clean and up to date. It was obvious that the owners take pride in their property. The room had a mini-fridge and microwave. The only negative was that there was no breakfast (due to supply issues, they said). That was sad because they had a charming little breakfast area. I would definitely stay here again if Dalhart were my stopping point for the night.
Stayed 1 night in Sep 2022

2/10 Terrible

Pamela S

Business traveler
Disliked: Staff & service
Beware!!
Made reservations and went to check in and the desk clerk which is the owner could see my reservation and see I paid for the room but told me she had no rooms available for Expedia. I explained I made the reservation because their hotel shown up as a hotel to use through Hotel.com and she still refused. I ask if I could pay for another room and she charged me more than what I paid on hotel.com. Hotel.com did refund my money after they had called several times with no answer from the hotel. The room was clean but had duck tape in the tub which was a previous room I had a few months before that I had to use all the towels to clean up the water where the tub leaked all over the place….guess duck tape works.😊 I hate bad reviews but I do believe the owner handled it all wrong. When I called hotel.com they offered to put me up in another hotel but I had already paid for another room at Regency. Lesson learned.
Stayed 1 night in Aug 2022

8/10 Good

Roberta, Denton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy, but clean and convenient. Only down side was no breakfast as advertised because of supply issues.
Stayed 1 night in Aug 2022

4/10 Poor

Mark

Liked: Cleanliness, staff & service
The host told me that his rooms were blocked out to Expedia, because it's harvest time. For a moment, I thought I wasn't going to get a room, that's a bad on Expedia. The shower/bath floor was broken and a flimsy rubberized mat was glued in. It felt like I would step through it. I had to ask to have my AC turned on twice, kind of weird.
Stayed 1 night in Aug 2022

4/10 Poor

Deri

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Proceed with Caution
We've stayed here before, which is why we chose to stay here again. The individual working at the front desk was not pleasant. She complained about how it was that we had obtained a reservation, as their property was completely booked. By my estimation, based on the few vehicles in the parking lot, this was far from accurate. She also complained that we got our reservation at a rate far below their typical rate. I wasn't sure how I should respond to what she was saying, so I chose to not say anything. The key card did not work, so she had to come out to let us into our room with a physical key and seemed to be quite put out about it.
Stayed 1 night in Aug 2022

10/10 Excellent

Barbara, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman with the darling dog Echo who checked me in was very friendly, efficient and made me feel welcome after a long days drive. She is an asset to this motel. My stay was comfortable and room was clean. I would stay here again
Stayed 1 night in Jul 2022

8/10 Good

Billie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, owner takes personal interest in making the place look inviting. Staff was very nice and helpful.
Stayed 1 night in Jul 2022

8/10 Good

RONALD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

Ted

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Samuel L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room
Stayed one night while traveling to another location 5 states away.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
New paint on top old paint.
Not a great place
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Larry

Stayed 1 night in Jun 2022

8/10 Good

HEATHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room! Accidentally booked a smoking room & was able to have it switched. Owners very kind and accommodating. Only negative was the AC. Very noisy (woke us many times) and only took the edge off.
Stayed 1 night in Jun 2022

2/10 Terrible

Jack

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet HOSTILE, NOT FRIENDLY
Manager was horrible. Rude, abrasive, standoff-ish and confrontational. “Pet friendly” is a joke. They are pet hostile. Charged me pet rent (an extra $35 on top of reservation) and wanted $100 if anything was found damaged and wanted a hundred different documents signed at the 20 minute long check in process with multiple cards. Yelled at me as I was leaving that the room stank because of the cats (this room was already disgusting and dilapidated). Horrible start to my cross-country trip and will be checking in periodically in hopes it goes out of business. I never EVER write reviews, and especially not negative ones. This was the worst travel experience and overall customer experience I have ever had.
Stayed 1 night in Jun 2022

6/10 Okay

Monte, Greeen Bay

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Unfriendly at best. Had to fill out a registration card because they said they had no information.
Stayed 1 night in Jun 2022

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities
This is probably the cleanest motel I've ever been to. The staff is very friendly and courteous. I will definitely stop here again and recommend it highly!
Stayed 1 night in Jun 2022

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Elizabeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was highly surprised by the quality of this hotel. I could tell it was renovated and was a lot better than I thought. My only downfall was the shower. It shouldn’t be available for use. If it was fixed/useable I would have given this hotel a better review. Honestly, it would probably be pretty perfect for the price!
Stayed 1 night in Jun 2022

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised breakfast but didn’t have it at this time.
Stayed 1 night in Jun 2022

2/10 Terrible

Ruben

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Delia

Stayed 1 night in May 2022

6/10 Okay

Joyce

Stayed 1 night in May 2022

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable stay
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road Trip
Clean, quiet, & comfortable accommodations
Stayed 1 night in May 2022

10/10 Excellent

judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Very comfortable clean room
Stayed 1 night in May 2022

8/10 Good

Rita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice room, clean and comfortable
Stayed 1 night in May 2022

6/10 Okay

Oziel

Traveled with family
Disliked: Staff & service, amenities
The lady how received me when I arrived (because I arrived so late) was some mad with me for arriving that late. She could be kinder to me. I didn’t feel welcome. Thanks for opening the doors for us though
Stayed 1 night in Apr 2022

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Clean and comfortable.
Stayed 1 night in Apr 2022

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really had a pleasant night. Nice facility at a reasonable price.
Stayed 1 night in Apr 2022

10/10 Excellent

dale

Stayed 1 night in Mar 2022

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I called to re-confirm in the morning and let the person on the phone know we would be arriving very late at night. My kids and I arrived a little after midnight and the attendant walked out from the back room after I rang the door bell multiple times and was visibly upset I had woken her! She was very short with me and demanded a credit card “in case I ruin anything.” I realize English isn’t her first language but when I’m customer service one should at a minimum learn a more courteous way to speak with customers. I also was tired! Otherwise quick and decently pleasant 7 hr stay.
Stayed 1 night in Mar 2022

10/10 Excellent

Angelia

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2022