Terrace/patio
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Reviews of Courtyard by Marriott Dallas Richardson at Spring Valley

3 out of 5
Courtyard by Marriott Dallas Richardson at Spring Valley
1000 S Sherman St, Richardson, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Stayed 1 night in Apr 2024
Response from Gary S on May 9, 2024
Thanks so much for staying! We hope to see you again soon!

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sebastian on Apr 22, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment i arrived, Bennetta was of great help and awesome character. She was always willing to help. I cannot remember the young man's name but he was at the front desk and as well was extremely helpful. I received several packages and they were very willing to call me on my cell while i was out working so i didn't miss a beat. Also, the young lady at the bar, was amazing in her service the night I decided to eat at the bistro. Thank you ALL for the welcoming atmosphere.
Stayed 7 nights in Apr 2024
Response from Sebastian on Apr 9, 2024
Thank you so much for staying with us! We really appreciate your feedback and I will ensure the associates mentioned are recognized for their outstanding service! Have a wonderful day and we hope to host you again in the future should your travels bring you back to the area.

8/10 Good

Andrea

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Sebastian on Apr 8, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I planned to stay for only one day however it provided me with such a peaceful environment to work in I extended my stay by 2 extra days. Highly recommend.
Stayed 1 night in Mar 2024
Response from Sebastian on Apr 5, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Duke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, facility is spacious and very clean.
Stayed 1 night in Mar 2024
Response from Sebastian on Apr 4, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had planned on staying only one day as I had both business and family to see while in town however, it was such a quiet, peaceful location I extended my stay for 2 extra days just to get caught up on work. It was perfect. Ill be sure to stay there again the next time I am in town.
Stayed 1 night in Mar 2024
Response from Sebastian on Apr 4, 2024
Thank you so much for staying with us! We really appreciate your feedback. Looking forward to hosting you again in the future. Have a wonderful day!

8/10 Good

marie, fort wayne

Stayed 1 night in Mar 2024
Response from Sebastian on Apr 22, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Luis D

Stayed 1 night in Mar 2024
Response from Sebastian on Apr 16, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we loved our stay! the front desk staff was extremely friendly and helpful. the bed and pillows were sooo comfortable. the ac worked amazing! overall 10/10 which makes me extremely happy because i spent 2 hours online looking for the perfect stay & this was it. 😊
Stayed 1 night in Mar 2024
Response from Sebastian on Mar 21, 2024
Thank you so much for staying with us! We really appreciate your feedback and I'm so pleased to hear that you enjoyed your time here! Have a wonderful day & we hope to see you again!

8/10 Good

Joe, LUBBOCK

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean
Stayed 1 night in Mar 2024
Response from Sebastian on Mar 18, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Karla

Stayed 2 nights in Mar 2024
Response from Sebastian on Apr 8, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
hotel
Stayed 3 nights in Mar 2024
Response from Sebastian on Mar 15, 2024
Thank you so much for your response! We would love to hear how we could have made your stay great versus just okay. Please feel free to reach out to us for any additional feedback!Have a great day!

8/10 Good

muluneh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Roomy and Best mattress that I ever sleept on in three star hotel. Negative: Coffee maker was very dirty, NO bottle water, NO microwave, NO extra blanket in the cabinet.
Stayed 2 nights in Mar 2024
Response from Sebastian on Mar 13, 2024
Thank you so much for staying with us! We really appreciate your feedback and will make necessary corrections to better serve our guests. Have a wonderful day!

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, property conditions & facilities
The 'food' on-site is of the "warm up in a microwave" variety...to be honest you're better off walking to the Chili's or Waffle House up the street. Front desk staff were cold and not very helpful. Beds were hard and first floor had windows and walk-out access to parking lot from room...and people tend to hang out by your windows and smoke, which isn't fun. All in all, won't choose this place to stay next time.
Stayed 3 nights in Feb 2024
Response from Sebastian on Mar 12, 2024
We are so sorry to hear about your experience with us. This is far below our standard and I will share this feedback with our leadership team to make the necessary improvements! Thank you for your feedback and the opportunity to improve.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Mar 2024
Response from Sebastian on Mar 12, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and helpful. Room was clean but poorly designed. TV was to the side of the bed and very uncomfortable to watch from bed.
Stayed 1 night in Mar 2024
Response from Sebastian on Mar 9, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

8/10 Good

James, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet, great gym
Stayed 1 night in Feb 2024
Response from Sebastian on Feb 21, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

William P.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location. Close to TI.
Stayed 1 night in Feb 2024
Response from Sebastian on Feb 5, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sebastian on Feb 5, 2024
Thank you for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great service.
Stayed 2 nights in Jan 2024
Response from Sebastian B on Jan 26, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Martina

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Jan 2024
Response from Sebastian Brown on Jan 17, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Zuleka

Stayed 3 nights in Jan 2024
Response from Sebastian on Feb 5, 2024
Thank you for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

shuree

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sebastian Brown on Jan 15, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sebastian Brown on Jan 8, 2024
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sebastian on Feb 5, 2024
Thank you for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Mariam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sebastian Brown on Dec 26, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Cassidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & it was so nice having a little patio area & you could use the fire pit outside. So nice.
Stayed 1 night in Dec 2023
Response from Sebastian Brown on Dec 18, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Sheree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Benetta is a terrific manager. Michelle provides great, yummy service at the Bistro.
Stayed 1 night in Dec 2023
Response from Sebastian Brown on Dec 11, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

James, Longview

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and extremely helpful. The food was great if you didn’t want to leave and venture out. We will definitely be back.
Stayed 2 nights in Dec 2023
Response from Sebastian Brown on Dec 5, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

2/10 Terrible

Roscoe

Stayed 1 night in Nov 2023
Response from Sebastian Brown on Dec 26, 2023
We're sorry to hear about your experience with us! We will work hard to make improvements to ensure service and amenities exceed guest expectations moving forward! Thank you for your feedback.

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall!
Stayed 1 night in Nov 2023
Response from Sebastian Brown on Nov 29, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Xiao-Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Nov 2023
Response from Sebastian Brown on Nov 29, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Sebastian Brown on Nov 9, 2023
We are so sorry to hear about your experience with us. This is far from our standard and we will work hard on improving our service and property for all of our guests. Thank you so much for your feedback!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The service was amazing. Allowed early check-in which helped me enjoy my overall stay. The room was spacious and cozy.
Stayed 1 night in Nov 2023
Response from Sebastian Brown on Nov 6, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sebastian Brown on Nov 8, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has recently been updated, and is absolutely beautiful. The staff was wonderful! Everyone truly cared that you enjoyed your stay. We will be returning for future stays!
Stayed 1 night in Oct 2023
Response from Sebastian Brown on Oct 30, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sebastian Brown on Oct 30, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

6/10 Okay

Hillary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was horrible. They serve you frozen Croissants, Breakfast Burritos and tasteless Starbucks Coffee.
Stayed 2 nights in Oct 2023
Response from Sebastian Brown on Oct 30, 2023
We are sorry to hear about your experience with our breakfast offerings! I will ensure your feedback is communicated to the appropriate team in order to make improvements!

10/10 Excellent

Isabela

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how easy it was to park here
Stayed 1 night in Oct 2023
Response from Sebastian Brown on Oct 30, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The hotel was quiet clean convenient and as a solo traveler I felt safe. The saff at check in and out was amazing. Thank you.
Stayed 1 night in Oct 2023
Response from Sebastian Brown on Oct 24, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Shanika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to stay-cay spot! The best! Living area and room are separate! Walk in shower and so quiet
Stayed 1 night in Sep 2023
Response from Sebastian Brown on Oct 23, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy staying here, but they are about to price me out of the market. I moved here long ago because it was reasonably priced. May have to look at other options. Love the staff, location.
Stayed 2 nights in Oct 2023
Response from Sebastian Brown on Oct 23, 2023
Thank you so much for staying with us! We really appreciate your feedback. I have shared this with our leadership team to make future improvements if applicable. Have a wonderful day!

10/10 Excellent

Julieta

Stayed 1 night in Sep 2023
Response from Sebastian Brown on Oct 2, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Shanika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
See you all again soon loved it
Response from Sebastian Brown on Sep 29, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day and we look forward to seeing you next time!

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Amenities
Great
Stayed 1 night in Sep 2023
Response from Sebastian Brown on Sep 28, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff clean safe
Stayed 1 night in Sep 2023
Response from Sebastian Brown on Sep 8, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

Maria

Liked: Property conditions & facilities
Love the Starbucks in the lobby. Clean and convenient to my family in Richardson.
Stayed 4 nights in Aug 2023
Response from Sebastian Brown on Sep 4, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

8/10 Good

Alireza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a neatly and quietly place. Staff was very nice and helpful. There was only a $6 bottle water in the room with 4 people occupancy. We couldn’t find any extra bags for our trashes.
Stayed 1 night in Aug 2023
Response from Sebastian Brown on Aug 27, 2023
Thank you so much for staying with us! We really appreciate your feedback. Have a wonderful day!

10/10 Excellent

PK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll Def Be Back. Home away from home.
Exemplary! Comfy, spacious, quiet rooms, safe for travel, Starbucks in open bistro, sitting area with small, yummy menu . They’ve just completed a full scale remodel. It’s lovely, but what’s brought us here multiple times is always the first class staff. I’ve had a wallet with my license, insurance, credit and debit cards returned to me, along with a blouse. Just incredible customer service. Always greeted warmly with appreciation. Places like the Bellagio are great for longer getaways and convenience, but for incredibly kind customer service, housekeeping ( environmental services)and bistro and a very budget friendly price, with a great nights sleep-minutes from shopping, running paths, safely lit parking lot, you can’t go wrong. Even the restrooms in the lobby are pristinely clean. Bonus!
Stayed 1 night in Aug 2023
Response from Sebastian Brown on Aug 24, 2023
Thank you so much for staying with us! It was our pleasure to host you while you were away from home! Your feedback truly means a lot to our team. We hope to see you again soon! Have a wonderful day!!