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Reviews of Comfort Suites NW Dallas Near Love Field

2.5 out of 5
Comfort Suites NW Dallas Near Love Field
2287 W Northwest Hwy, Dallas, TX

Reviews

7.2

Good

Rating 10 - Excellent. 373 out of 1005 reviews" "
Rating 8 - Good. 231 out of 1005 reviews" "
Rating 6 - Okay. 151 out of 1005 reviews" "
Rating 4 - Poor. 97 out of 1005 reviews" "
Rating 2 - Terrible. 153 out of 1005 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maureena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!! Perfect for my travel needs. They had me at 24/7 hot coffee!! Staff was wonderful
Stayed 2 nights in May 2024

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

2/10 Terrible

Wilson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unsafe area. Dont go to this hotel with your family. Very bad customer service.
Stayed 1 night in Apr 2024

2/10 Terrible

Chelsea

Traveled with family
Disliked: Staff & service
The elevators have been out since March 1. It’s super sketchy.
Stayed 1 night in Apr 2024

2/10 Terrible

Bridget

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not have the room that I reserved they did not have breakfast that they said they had they would not give me any extra towels they wouldn't let me pay for an early check-in there was no working elevato the ice machine was dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Lesly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024

6/10 Okay

Charles

Traveled with family
Liked: Staff & service
The elevator was broken, should have been told about it beforehand or given a discount at check in. There were a couple of scantily clad women in high heels walking the sidewalk in front of the hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Was fine to stay for a short time
Stayed 2 nights in Apr 2024

8/10 Good

collette

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Upon arrival to the property after waiting 15 mins to check in the guy at the desk was very unprofessional he was on the phone talking loud and fussing with the person on the phone while there was another guy in front of me and he was waiting for him to finish with him The elevator didn’t work and had to climb up three flights to the room and out side you have hookers standing and selling in front of the property it wasn’t a good stay at all.
Stayed 1 night in Apr 2024

8/10 Good

Natalie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Sergio

Business traveler, Traveled with partner
Liked: Amenities
Very shady area.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

John, Newark

Liked: Cleanliness, staff & service
A couple of low rent prostitute working the parking lot.
Stayed 1 night in Apr 2024

2/10 Terrible

Shanice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My car was towed, the elevators doesn’t work. The front desk receptionist stated what floor I would be staying on out loud while the lobby was packed which is very unsafe due to me being alone. Horrible horrible place. I was coming in last night seeing women out front naked. never again!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Mercldes

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had prostitutes all around the hotel this was not a kid friendly environment
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Marisol

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The prostitution outside, the naked women walking around and they come up to the cars offering services. Not cool at all especial if you are traveling with kids and they were inside the hotel talking to the employees there at the front desk
Stayed 2 nights in Mar 2024

6/10 Okay

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Felt like it was on the strip in Vegas outside, bums following us to breakfast to ihop to half dress women prostitutes at the street entrance to the hotel. Come to find out it’s two blocks from Baby dolls a male club. Ugh

4/10 Poor

Vincent

Disliked: Cleanliness, amenities, property conditions & facilities
The only elevator was broken so I had to walk the steps when coming and going, no help offered to bring my bags upstairs. The area feels unsafe and there are prostitutes walking around. Employee at the front desk did say that the police are trying to address the problem, but they haven’t been successful.
Stayed 3 nights in Mar 2024

6/10 Okay

Leah Gene Wilder

Traveled with family
Liked: Cleanliness, staff & service
We stayed here two nights and it was convenient for traveling to downtown and the airport. The breakfast was ok and the room was clean. Parking was adequate and seemed safe. The area had nice restaurants on the other side of the highway.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gareth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice, room had a nice scent, I will definitely be visiting again
Stayed 2 nights in Mar 2024

10/10 Excellent

Hagos

Liked: Staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Mar 2024

6/10 Okay

Lizette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the location is kinda scary i don’t know how to explain it but other than that everything was pretty good to average
Stayed 1 night in Mar 2024

6/10 Okay

Joemaira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Obed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Thomas, Marshall

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel itself is not terrible and the staff was fine, but the location is dirty, noisy, with criminals and prostitutes milling around. This is not a safe area whatsoever. Beware.
Stayed 1 night in Mar 2024

6/10 Okay

Tammy

Business traveler
Disliked: Cleanliness, staff & service
The property could be cleaner. I stayed there 3days and never saw a housekeeper. I requested my room to be cleaned on the 2nd day and it was never done and the phone in the room did not work.
Stayed 1 night in Mar 2024

4/10 Poor

Rosario

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
My room smelled like smoke and seem like the sheets on the bed were not changed.. Also elevator was broke
Stayed 1 night in Mar 2024

2/10 Terrible

Brittani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place to stay. There were sex workers in front of the hotel and on the corners across the street. DO NOT RECOMMEND.
Stayed 3 nights in Mar 2024

4/10 Poor

Mecia

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The front entrance is lined with prostitutes and I was traveling with young children. Not something that should be seen when pulling up to a hotel being that it’s located by the airport. But other than feeling like I was living in a real life GTA game. The building was clean and the staff were friendly and welcoming.

2/10 Terrible

Wildaniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Trena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff are 5 stars.
Stayed 5 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Love it 💕
Stayed 1 night in Mar 2024

2/10 Terrible

Techayle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was horrible. While me and my husband made love two different staff members busted in our room
Stayed 1 night in Mar 2024

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Multiple “working girls” (10 or more) walking the sidewalk in front of facilities. Continuous cars circling through the property and then passing on the street where the “girls” were. Felt unsafe in parking lot due to this. Definitely not a place for families because of this. Girls were literally wearing nothing but under clothing and spike heels.
Stayed 1 night in Mar 2024

2/10 Terrible

Monica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk clerk very rude & disrespectful!! I had to ask him to stop talking to me in that manner & remember that I actually already paid to stay there! There were roaches in our room, couldn't turn on water in tub, the battery in the remote blew up, when we went to get another remote, he told us to wait because he was taking a break. He exchanged it with another old battery. Never sent housekeeping when we requested it. The ONLY good thing about this place was the size of the room we had!
Stayed 5 nights in Mar 2024

6/10 Okay

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. It was clean and the room was spacious. The elevator didn’t work but it wasn’t an issue for us since we were on the first floor. Just beware of sex workers right outside of the hotel getting picked up.
Stayed 2 nights in Feb 2024

2/10 Terrible

Carmelo

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very bad experience, bed sheets had stains on them, towels had wholes in them, elevator was out so we had to carry our luggage all the way to the top floor, and just a bad smell down the hallway.
Stayed 2 nights in Feb 2024

4/10 Poor

Ashley

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you stay in the room its great, but there were 30 prostitutes hanging around the parking lot and driveway and there is a strip club across the street. people with families should not stay here.
Stayed 1 night in Feb 2024

4/10 Poor

Gavin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is filthy and dingy. The place isn’t very safe for travelers. Most of the “accommodations” were broken including the microwave and fridge.
Stayed 2 nights in Feb 2024

4/10 Poor

Geanna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nude club across street..hooker 3. Were outside lobby door throughout evening up to 2 AM...no eggs,sausage, breakfast as advertised...watery biscuit gravy...1 choice of cereal..stale bagels..only small cocktail napkins...dresser drawers in room dirty * stained..lobby restroom,both toilets clogged
Stayed 2 nights in Feb 2024

6/10 Okay

Michael, Cosby

Liked: Staff & service
Had several hookers working the side walk in front of the hotel. Hallway was dirty but room was clean. Staff were pleasant
Stayed 1 night in Feb 2024

2/10 Terrible

Jonas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again. Like its very bad, I travelled for work and this location is just a very bad location. Don't do it to yourself.
Stayed 3 nights in Feb 2024

2/10 Terrible

Abigail

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
I did not stay at this property. Upon inspection of the room, I immediately checked out due to safety concerns and cleanliness.
Stayed 2 nights in Feb 2024

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Vee Patel on Feb 13, 2024
You are under age of 21 and none of the hotel will allow you to checkin .

2/10 Terrible

Tanya

Business traveler
Disliked: Property conditions & facilities
This hotel is in need of assistance from Choice Hotel Group, to provide them a safety fence around the property, help them turn the place from unsafe clientele to a more business friendly experience. I will be communicating further with the facility and Choice Hotel Group to find a way to make this facility safer.
Stayed 2 nights in Feb 2024

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from V on Feb 13, 2024
You made prepaid non cancellation that’s the reason we couldn’t refund.

2/10 Terrible

Jason

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap. Literal prostitution ring being run out of the parking lot
Stayed 1 night in Feb 2024