4/10 Poor
Marilyn
Apr 29, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Liked that it met expecgaion of clean, quiet, check in young lady on Friday was professionally and warm. Hated , surprised and totally unexpe ted was checkout today. Sunday, April 28, 2024. The lady was dark skin, long, past shoulder black hair and no nametag. She had a rude tone of voice, demanded which hotel was I staying at. I didn't realize that there were 2 names and my son made the reservation so it was of no importance to me. She took great pleasure in humiliating me and belaboring the point in a very loud voice. I asked her, is it on my room key card?, knowing that it was not. She sad most people know what hotel that they are in, inferring thst i was an idiot. I told her thst if it made her feel better to humiliate the customer, then she was meeting thst goal. She loudly, sarcatically, and empowered said fir me to have a great day. She should not have a hospitality industry job. My son was going to the desk, she saw us talking and she left the desk vacant and went away becsuse she did not want to hear a scolding from him .i don't spend my money to be treated badly and verbally abused. The other issue was that the shampoo dispenser fell off of the wall onto my foot which was painful. I would never stay there again. Super disappointed in my experience.
Marilyn
Stayed 2 nights in Apr 2024