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Reviews of Quality Inn & Suites Garland - East Dallas

2.5 out of 5
Quality Inn & Suites Garland - East Dallas
1635 I-30 East at Bass Pro Drive, Garland, TX

Reviews

7.4

Good

Rating 10 - Excellent. 208 out of 647 reviews" "
Rating 8 - Good. 223 out of 647 reviews" "
Rating 6 - Okay. 88 out of 647 reviews" "
Rating 4 - Poor. 60 out of 647 reviews" "
Rating 2 - Terrible. 68 out of 647 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

mixi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took long & asked to many question regarfing our stay
Stayed 1 night in May 2024

10/10 Excellent

Peyton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice & helpful, very quiet and the room was in perfect condition. 10/10 would stay again.
Stayed 1 night in May 2024

2/10 Terrible

francene, Greely

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had bugs in our room. They had to come and spray twice in 3 days.
Stayed 4 nights in May 2024

2/10 Terrible

moses

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was more of a motel. It was very old, compared to the photos. It was very noisy, near the freeway. You would think that the walls would be insulated and windows would be double or triple pane. That did not appear to be the case. There was no k-cup machine in the room, and no coffee in the continental breakfast bar, until it was time to leave. Staff was nice, but that was not enough. It also appeared as though some of the rooms had long-term tenants, who seemed to have lived a rough life. I definitely could not recommend this motel to anyone I care about.
Stayed 2 nights in Apr 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 4 nights in Apr 2024

8/10 Good

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Harvey

Stayed 1 night in Apr 2024

10/10 Excellent

Haji

Stayed 1 night in Feb 2024

10/10 Excellent

Kerlisha

Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal, Hempstead

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was exceptional.
Stayed 1 night in Apr 2024

4/10 Poor

Diana

Stayed 1 night in Apr 2024

8/10 Good

william

Liked: Cleanliness, staff & service
Very friendly & knowledgeable staff; only problem ice machine wasn’t working
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Stayed 3 nights in Apr 2024

4/10 Poor

Juliana

Business traveler
😤
Stayed 1 night in Apr 2024

6/10 Okay

Jan

Disliked: Staff & service, property conditions & facilities
The room was clean. However, the tub did not drain well, the wifi did not work and one of the lights on the wall in the room would not turn off with no plug to pull. It stayed on all night so I covered my face to sleep. Also, it is a very inconvenient location. I could not park close outside my room and Iwas afraid to walk to my vehicle alone in the dark with limited lighting to retrieve my dinner so I just let it spoil in the truck.
Stayed 2 nights in Mar 2024
Response from DP on Apr 1, 2024
Sorry for the inconvenience, but we have at least 8-10 flood lights to cover the parking area as well as the room areas. The switch to the light is by the front door when you walk in. We will gladly look at the lighting and make any necessary corrections, if needed.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waffles every morning, cereal and yogurt too. Big TVs in the single king room along with a couch mini fridge and microwave. Right off the highway which makes it very convenient. Only 7 min away from freedomplace.tv which is a great in outstanding Church. Staff is always here and very helpful and friendly.
Stayed 1 night in Mar 2024

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 4 nights in Feb 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Huaqiang

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is extremely noisy 10 meter close to a highway
Stayed 2 nights in Mar 2024

8/10 Good

Chante

Liked: Amenities
Wasnt bad at all
Stayed 4 nights in Feb 2024

6/10 Okay

Qun, Blue Springs

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
The entire stay was a bad experience
Stayed 2 nights in Mar 2024

2/10 Terrible

Gerald

Traveled with partner
Disliked: Cleanliness, staff & service
We had to wait an hour to check in because the computers were “updating”. Had already paid 70 on Expedia and had to pay another 100 once I got there. For 170 I would’ve chose a way better hotel. (The room smelled like cigarettes)
Stayed 1 night in Mar 2024

2/10 Terrible

QuoVadis

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pictures don’t match the property in person. Very disappointing
Stayed 4 nights in Mar 2024

10/10 Excellent

Trena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was spacious and comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cory

Liked: Staff & service
I accidentally chose a smoking room and the Hotel receptionist was very helpful and corrected my mistake by changing my room. I couldn’t have been more grateful.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access.
Stayed 1 night in Feb 2024

10/10 Excellent

Johnathan, Winter Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off highway.
Stayed 4 nights in Feb 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off highway.
Stayed 4 nights in Feb 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Argenys

Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Brad

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
DEPOSIT of $100.00 is not returned
I truly hate to say this cause its not a bad hotel .Iam disappointed in the fact that when we checked in they had no towels . NOT A BIG DEAL. UNTIL MORNING TRYING TO CHECK OUT EARLY CAUSE WE HAD TO Get to WORK THEY WOULDN'T RETURN DEPOSIT. THEY CHECKED THE ROOM AND NO TOWELS WERE IN THE ROOM . (We had no towels to start with.) WELL OK THE DEPOSIT WAS $100.00CASH NOT EVEN THE BEST HOTEL IN DALLAS CHARGE THAT MUCH . BUT WE PAID IT .THEY WONT RETURN LIKE WE HAD BEEN TOLD. IT WOULD BE FOR DAMAGE DONE IF WE DAMAGED THE ROOM . GUESS WHAT, NO DAMAGE!
Stayed 1 night in Feb 2024

2/10 Terrible

C

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special. Unfortunate

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jane

Traveled with partner
Walls are thin could hear everything from the room nextdoor. Man had a dog and it barked a lot. After telling the front desk they did call and the man picked up his dog.
Stayed 1 night in Jan 2024

2/10 Terrible

Kaylie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Frank

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for being a great staff!!
Stayed 3 nights in Dec 2023

2/10 Terrible

Joe

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from DP on Dec 27, 2023
We appreciate your high recommendation and welcome you to settle in again anytime.

10/10 Excellent

Aersilan

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from DP on Dec 27, 2023
We are so glad that you enjoyed your stay overall. Thank you for staying with us, and we hope to see you again for another great experience.

6/10 Okay

Damaris

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The property was by a lake.
Stayed 4 nights in Nov 2023
Response from DP on Dec 10, 2023
It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!

4/10 Poor

Rafael, Chicago

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a liking at the hotel. They didn’t advise or let us know the water was going to be shut off. We didn’t take a shower. They ask you for 100 deposit ridiculous! I’m gonna Avoid these hotels in future!
Stayed 1 night in Dec 2023
Response from DP on Dec 10, 2023
It was unfortunate that the water was shut off due to the City of Garland having a broken line beside the hotel. We hope you will give us another chance.

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of construction
Stayed 1 night in Dec 2023
Response from DP on Dec 10, 2023
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip.