Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Red Roof Inn Dallas - DFW Airport North

2 out of 5
Red Roof Inn Dallas - DFW Airport North
8150 Esters Boulevard, Irving, TX

Reviews

6.0
Rating 10 - Excellent. 242 out of 1003 reviews" "
Rating 8 - Good. 186 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 137 out of 1003 reviews" "
Rating 2 - Terrible. 271 out of 1003 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tamera

Traveled with partner
Liked: Staff & service
The room had a bad odor and the air conditioner did not work
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 21, 2024
Dear Tamera,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. Please accept our sincerest apologies for theroom that had a bad odor and the air conditioner that was not working properly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your comments will be shared with the management team so they can address this matter.Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms are just dirty and i dont think the sheets were changed
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 19, 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and the sheets. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Lawrence F

Liked: Cleanliness, staff & service
A place to stay near the airport for an early flight. My evaluation is based on what I got for the price. The price was very low. My bed was comfortable, the room was clean. I screwed up my reservation by accidentally requesting a smoking room. The person at the front desk got me a non-smoking room.
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 14, 2024
Dear Lawrence,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that the bed was comfortable, the room was clean and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Donald

Liked: Staff & service, amenities
I loved the bed sooo comfortable
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 13, 2024
Thank you for giving us a 4 out of 5 score on our review, Donald. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with the comfortability of the bed.We hope you choose to stay with us again here at our Red Roof Inn Dallas - DFW Airport North.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Ray

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The neighborhood feels safe: (no broken windows, no graphiti, no riff raff/ no street gangs/no homeless, no police sirens blaring) but the general area is certainly not desirable. We paid only about $80 for a room night. The motel itself is not as nice as other Red Roof Inns. This motel seems old. There is a Denny's next door. The desk staff was nice. The room was clean.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 11, 2024
Hello Ray, Thank you for taking the time to tell us about your stay at the Red Roof Inn Dallas - DFW Airport North. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory, the customer service provided by our staff and the convenience of the location, prompting your 3/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Brandon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 11, 2024
Hello Brandon, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Dallas - DFW Airport North. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robel

Disliked: Cleanliness, staff & service, property conditions & facilities
Kocho Kocho everywhere everywhere
Stayed 3 nights in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 11, 2024
Dear Robel,Dziękujemy za poświęcenie czasu na wypełnienie ankiety dla gości. Jesteśmy wdzięczni za pozostawione komentarze dotyczące ostatniego pobytu w hotelu Red Roof Inn Dallas – DFW Airport North. Na pewno podzielę się Twoimi uwagami z resztą naszego zespołu. Informacje zwrotne od naszych gości są zawsze mile widziane w Red Roof, ponieważ staramy się stale podnosić jakość naszych usług.Jeszcze raz dziękuję za podzielenie się swoim doświadczeniem. Chcielibyśmy mieć jeszcze jedną szansę, aby zapewnić Państwu lepsze doświadczenia następnym razem, gdy będziecie w mieście.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 7, 2024
Hello Katherine, The staff at the Red Roof Inn Dallas - DFW Airport North and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Christopher

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Drug dealers and users wandering around all night. The toilet leaked from the base and bathroom floor always wet, tub and shower were dirty and saw some bugs, may have been cockroaches but I didn’t get a real close look. Front desk staff was nice and professional and the airport shuttle was on time and drivers were polite and helpful
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 31, 2024
Hi Christopher,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. I'm glad you took liking to our receptionist. However, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Ryan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches crawling around and the “non-smoking” room smelt like it had someone smoking a pack a day in it.
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 25, 2024
Hello Ryan, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dallas - DFW Airport North. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the odor of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

6/10 Okay

Thomas

Traveled with partner
Asked for extra towels from office as the 2 towels that were in the room were very small and received 2 bath mats instead which were not very clean. Air conditioner leaked water on the floor. The corners of the tub/shower were dirty. And finally we waited over an hour for the airport shuttle even after requesting it earlier in the day. We gave up and requested an Uber ride and they were there in 3 minutes. Overall it was not a pleasant experience.
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 25, 2024
Hello Thomas, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Dallas - DFW Airport North. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the multiple concerns you highlighted regarding the uncleanliness, lack of personal amenities and the leakage from the air conditioner. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Eddie

Stayed 1 night in Feb 2024
Response from Customer Care Team on Apr 3, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy room with both live and dead cockroaches
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 14, 2024
Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Ramon

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful!
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 8, 2024
Dear Alejandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the staff was very helpful. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Catherine

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress need update ,, bathtub, needs updated, room can use a pen and paper and hand soap.
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on Feb 29, 2024
Hi Catherine,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. You indicated that you were unsatisfied with the room you were assigned due to its upkeep. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
I just really liked the view of the water, the great Mexican Food restaurant on the property and just overall a great place to stay. Highly recommend it!
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 29, 2024
Hi Kate,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to the restaurant on-site and the view. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Bonna Jean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property appears old
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 13, 2024
Dear Bonna, We at the RED ROOF INN DALLAS - DFW AIRPORT NORTH are happy to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. However, you were disappointed with the appearance of the property. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

2/10 Terrible

Jeff

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Leaving
Stayed 7 nights in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 11, 2024
Thank you for your review, Jeff. The staff at the Red Roof Inn Dallas - DFW Airport North and I were disappointed to see your 1/5 score following your stay. You indicated that you left the property, which was truly disheartening to hear. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Red Roof Management

10/10 Excellent

Michael

Stayed 4 nights in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Ashley

Liked: Staff & service
It was nice, they just need to spray for roaches and bleach the bathtubs. Besides that, staff was both hard-working and efficient in getting what we needed right away and keeping the grounds clean. It was cheap and close to our business affairs.
Stayed 3 nights in Jan 2024
Response from Samantha Rediresponse Specialist on Feb 11, 2024
Dear Ashley,I appreciate you sharing your feedback following your stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am happy you were pleased with our convenient location, hardworking staff and clean grounds. However, I was saddened to read that your stay fell short of your expectations due to the pests you described and the concern you mentioned. Please accept our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and address your other concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Excellent

Jinesh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 9, 2024
Hello Jinesh, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Bradley

Response from Adraine Rediresponse Specialist on Feb 9, 2024
Hello Bradley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Ronald

Bad smell
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on Feb 6, 2024
Dear Ronald, Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience was less than ideal due to the unpleasant smell indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

2/10 Terrible

Bertha

Disliked: Staff & service, amenities, property conditions & facilities
I stayed in a room with a single bed. The room looked clean just didn’t feel clean. The decor isn’t nice. Everything looks cheap. You definitely get what you pay for. The coffe station was in the “lobby” where the front service woman was rude to everyone around her. She was nice to me so that was nice but it just felt grimy. The coffee has small white styrofoam cups for some cruddy coffee. It seemed a lot of shady people stay at this Red Roof Inn. It looked so much nicer online than it really was. I just locked all of the locks and tried to watch to cable until leaving for the airport the next day.
Stayed 1 night in Dec 2023
Response from OnielRediresponse Specialist on Feb 3, 2024
Hi Bertha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Please accept our most sincere apologies for any inconvenience during your stay with us. However, you indicated that you weren't satisfied with the service others received from our staff. Please note that your feedback is appreciated and will be taken into consideration to makes changes. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

8/10 Good

Jonathan

Liked: Cleanliness
Close to the airport and has free airport shuttle.
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Mar 3, 2024
Dear Jonathan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location and available airport shuttle. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe everything accessible very pleased
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 30, 2024
Dear Ricardo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am happy to read that you found our location to be safe and that it's easily accessible. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jennifer

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was a nightmare! Filthy! garbage all over the property styrofoam and plastic all over the sidewalks and hallways leading to the room. The room was disgusting. The windows completely fogged and damp. the peep hole stuffed with tissue. It reached of marijuana. The shower head was her on with tape. Dirt in every corner. When wiping the floor with a tissue in the bathroom it came up black. When lifting the sheets there was a couple of hairs and dirt pieces in mine, and dirt pieces in my sons. We would have left and slept in the airport if we could have checked our bags. Needless to say we spent a sleepless night on top of the covers feeling so grossed out. We kept counting down the hours for our 3:30 shuttle to the air port, which was then delayed. Do not stay here!! Even if you justify its just for a few hours. I complained to them directly and have had no follow up. Also don't listen to them when they say the shuttle will be there any time from now to 30 min. We had to call them twice for pick up. They showed up an hour later in a transport van with filthy stained seats. Don't try to save a bit of money. Stay far away from this business!
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 27, 2024
Dear Jennifer,We are sorry to hear your recent experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

2/10 Terrible

Nichole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 26, 2024
Hello Nichole, Thank you for taking a moment to complete our survey. At the Red Roof Inn Dallas - DFW Airport North we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Randall

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 24, 2024
Hello Derek, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LaTunde, Rediresponse Specialist on Jan 22, 2024
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Lia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 21, 2024
Dear Lia,Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described unsatisfactory customer service.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Old, run down and dirty. Shower was not useable, bath door didn’t close, floors and sheets were dirty, not in a nice area.
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 21, 2024
Dear Karen,Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the property being old, insufficiently maintained and unclean among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Dallian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was good, I just do not feel safe
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 20, 2024
Hello Dallian,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Dallas - DFW Airport North. It's good to read that you found our location to be good. However, you mentioned that you were faced with safety concerns. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Nevertheless, Red Roof appreciate your 4/5 score. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

2/10 Terrible

Hogan

Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 18, 2024
Hello Hogan,Thank you for taking a moment to complete our survey at the Red Roof Inn Dallas - DFW Airport North. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 17, 2024
Hello Simon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dallas - DFW Airport North and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Hany

After long trip i waited for the shuttle bus for an hour
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Logan

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled terrible, didn’t feel safe at all. Was scared for my safety and had to leave immediately. Price reflects the service. Would not recommend to anyone. Wish something could be done to accommodate
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 10, 2024
Dear Logan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. It's disheartening to hear that your stay fell short due to you feeling unsafe. Please consider adding additional comments so that Red Roof may see how best we can address your concerns in order to provide a better experience for all our guest. Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me, Red Roof is great at what it does - which is provide a good, airport adjacent hotel/motel room that's reasonably priced with services such as laundry, vending machines etc aimed at supporting weary travelers. And the staff are great - my airline lost my luggage as I was transiting through Dallas from a vacay in the tropics so I arrived at Red Roof with no night clothes or a jacket (in January) and the front desk staff (Jasmine) went out of her way to help me find a few items to carry me over until my flight the next morning. Above and beyond - thank you!
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 8, 2024
Dear Tamara,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. It’s great to hear that you found our property to be cost efficient, conveniently located in addition to our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

6/10 Okay

David

Liked: Staff & service
A/C broken and leaking on floor . Mattress was not comfortable . Was some panhandling in the parking lot and did not feel very safe.
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 8, 2024
Dear David,Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the A/C and the bed not being to your liking among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

ISSA, CHICAGO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on Dec 29, 2023
Hello Issa,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Loretta

Stayed 2 nights in Dec 2023
Response from Adraine Rediresponse Specialist on Dec 29, 2023
Hello Loretta,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Ernesto Alejandro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No compliants
Stayed 1 night in Dec 2023
Response from Chirell Rediresponse Specialist on Dec 28, 2023
Dear Ernesto,Thank you for taking a moment to write a review of your recent stay at Red Roof Inn Dallas - DFW Airport North. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you having no complaints. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediresponse Specialist

6/10 Okay

Jane

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
So starting with the good parts. The price was good and the location is close to DFW airport, making this a good place to stay when traveling. The rooms have pleasing decorations and the bedding was clean. Daily maid service is available. We had a broken phone and TV and called and they sent someone immediately to fix it, which was great! The downsides... While the flooring is not carpet (which is a plus) and it LOOKED clean, it is obvious the maids are not mopping it between clients as our socks were black after walking back and forth to the bathroom for one night. Also, the bottom of the bathmat (towel) had black streaks after it got wet from absorbing the dirty floor below it. When we arrived, the room literally stunk - stale cigarette smoke and not sure what else but we had to Febreeze the heck out of the room daily to be able stay in it. It was a non-smoking room but the people next door smoked like freight trains and the smell seeped in every time they lit up and made it worse. Outside was not TOO dirty but it was obvious the maintenance staff had no interest in picking up trash that people throw down around the property because it stayed the whole week we were there. So the motel would be GREAT I think if the manager would get hold of his maid and maintenance staff about CLEANLINESS and correct those issues.
Stayed 5 nights in Dec 2023
Response from Olivia RediResponse Specialist on Dec 20, 2023
Thank you, Jane, for telling us about your stay at the Red Roof Inn Dallas - DFW Airport North. it's great to hear that our location was convenient, our price was affordable, your were pleased with the decorations in your room and all the other kind remarks you highlighted. However, I am disappointed that your experience did not meet your full expectations, as you indicated that the floor was not mopped, the bottom of the bathmat had black streaks, the room had an odor and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Olivia RediResponse Specialist on Dec 19, 2023
Hello Lawrence, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dallas - DFW Airport North and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and modern .
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 15, 2023
Dear David, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dallas - DFW Airport North. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 10/10 rating. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist