Suite, Multiple Beds | 1 bedroom, hypo-allergenic bedding, desk, blackout drapes
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Reviews of SpringHill Suites by Marriott Dallas NW Hwy/I35E

3 out of 5
SpringHill Suites by Marriott Dallas NW Hwy/I35E
2363 Stemmons Trail, Dallas, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 324 out of 588 reviews" "
Rating 8 - Good. 164 out of 588 reviews" "
Rating 6 - Okay. 52 out of 588 reviews" "
Rating 4 - Poor. 29 out of 588 reviews" "
Rating 2 - Terrible. 19 out of 588 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveler
Liked: Amenities
Front desk couldn’t help with questions about the area shopping and food
Stayed 1 night in Apr 2024
Response from Melinda W on Apr 13, 2024
Hi David,I sincerely apologize about your experience. We hope that you choose to give us another try should your future travels bring you back to the area.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay and not too far from downtown.
Stayed 1 night in Apr 2024
Response from Melinda W on Apr 8, 2024
Hi Jose!Thank you for sharing about your experience during your stay with us. We are so thrilled to hear that you had a pleasant stay. We hope to see you again soon!

6/10 Okay

Kathleen, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melinda W on Apr 9, 2024
Hi Kathleen,We greatly appreciate your feedback and hope to see you again during your future travels.

10/10 Excellent

Garo

Traveled with family
Liked: Property conditions & facilities
Safe and clean
Stayed 3 nights in Mar 2024
Response from Melinda Webb on Mar 27, 2024
We truly appreciate you taking the time to provide your feedback. We are so thrilled to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Angela, las vegas

Stayed 1 night in Mar 2024
Response from Melinda W on Apr 12, 2024
Hi Angela!We greatly appreciate your feedback and hope to see you again during your future travels!

10/10 Excellent

Annette

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice, breakfast was really good and it’s close to a lot of things!
Stayed 2 nights in Mar 2024
Response from Melinda W on Mar 17, 2024
Hi Annette,We greatly appreciate your feedback. Providing the highest level of hospitality is our top priority. We are thrilled to hear you enjoyed your time with us. We hope to see you again during your future travels.Best Regards,

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and have a nice layout.
Stayed 1 night in Feb 2024
Response from Melinda W on Feb 26, 2024
Thank you for your feedback. We hope to see you again during your future travels!

10/10 Excellent

Emeli

Stayed 1 night in Jan 2024
Response from Melinda W. on Jan 22, 2024
Thank you for your kind feedback. Providing our guests with a great experience and wonderful service is our top priority. We are thrilled to hear that you enjoyed your stay with us. Should your future travels bring you back to the area, we hope to see you again! Thank you.

4/10 Poor

Kari

Stayed 1 night in Jan 2024
Response from Melinda W. on Feb 15, 2024
We greatly appreciate your feedback and hope to see you return during your future travels. Thank You.

10/10 Excellent

Jimmy

Liked: Cleanliness, room comfort
Joe and Shawna at the front desk were absolutely amazing! Super helpful, friendly and professional! Would stay here again just because of the service I received from them!
Stayed 1 night in Dec 2023
Response from Melinda W. on Jan 2, 2024
Good Morning,Thank you kindly for your feedback. Providing our guests with such a positive experience is our top priority. The Team will be thrilled to hear about your experience! Should your future travels bring you back to the area, we hope to see you again! Thank You!

10/10 Excellent

OMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Dec 2023
Response from TimS on Dec 7, 2023
Thank you for your survey. We always appreciate feedback from our guest. I am very happy you enjoyed your stay. I will share your comments with the team as a way to recolonize their efforts. We hope to see you again in the future.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think having the security drive around the parking lot as a posed to just parked and sitting in their car would be more helpful.
Stayed 1 night in Nov 2023
Response from Melinda W. on Nov 27, 2023
Good Morning,We greatly appreciate your feedback. I will share this information with our security team so that we can improve our guest' experience. We hope to see you again! Thank you!

4/10 Poor

Pamela

Traveled with family
The beds were hard and the breakfast while normally good at Springhill was largely unedible at this location.
Stayed 2 nights in Nov 2023
Response from Melinda W. on Nov 27, 2023
Good Morning,I sincerely apologize for the experience that you had during your stay with us. That is definitely below our standards and not acceptable. We greatly value your feedback and will use this as an opportunity to improve. Should your future travels bring you back to the area, we hope to see you again! Thank you.

8/10 Good

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melinda W on Nov 7, 2023
Thank you for your feedback. Should your future travels bring you to the area, we hope to see you again!

10/10 Excellent

Martha

Stayed 1 night in Oct 2023
Response from Melinda W. on Oct 30, 2023
Good Afternoon!We are thrilled to hear about your experience with us! Providing the highest level of service is our top priority. We truly appreciate your feedback and we hope to see you again, soon. Thank you!

10/10 Excellent

Ashwini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, convenient.
Stayed 1 night in Oct 2023
Response from Melinda W on Oct 25, 2023
Your feedback is highly valued. We hope to see you again during your future travels to the area. Thank you!

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melinda W on Oct 23, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

crystel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice. Updated and clean. Reasonably priced. Well stay here again!
Stayed 1 night in Oct 2023
Response from Melinda W on Nov 7, 2023
Thank you for your feedback. Should your future travels bring you to the area, we hope to see you again!

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from Melinda W on Oct 23, 2023
Thank you for your wonderful feedback! We hope to see you again soon.

10/10 Excellent

Lance

Traveled with family
Liked: Property conditions & facilities, room comfort
Good experience
Awesome stay rooms was clean people were friendly and they had parking lot security during the night
Stayed 1 night in Oct 2023
Response from Melinda W. on Oct 30, 2023
Good Afternoon!We are thrilled to hear about your experience with us! Providing the highest level of service is our top priority. We truly appreciate your feedback and we hope to see you again, soon. Thank you!

10/10 Excellent

Danielle

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Melinda Webb on Oct 2, 2023
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Kandace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean.
Stayed 1 night in Sep 2023
Response from Melinda Webb on Oct 2, 2023
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Randi

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Melinda W on Sep 5, 2023
We greatly appreciate your feedback and hope to see you again soon. Thank you!

2/10 Terrible

John, Bentonville

Stayed 2 nights in Aug 2023
Response from Melinda W. on Sep 18, 2023
We greatly appreciate your feedback! We hope that you choose to stay with us again. Thank you!

10/10 Excellent

Aaliyah

Stayed 1 night in Aug 2023
Response from Melinda W. on Sep 18, 2023
We greatly appreciate your feedback! We hope that you choose to stay with us again. Thank you!

10/10 Excellent

Charles

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Melinda W. on Aug 15, 2023
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Melinda W. on Aug 15, 2023
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Tillmann

Liked: Cleanliness, room comfort
Friendly
Very friendly personnel, clean, good breakfast
Stayed 1 night in Aug 2023
Response from Melinda W on Aug 7, 2023
On behalf of the Springhill Suites, I would like to thank you for choosing to stay with us. We greatly appreciate your feedback, as guest experience remains our top priority. We hope to see you again soon! Thank you!

10/10 Excellent

Zondrea

Liked: Cleanliness, property conditions & facilities
Clean. and we’ll kept
Stayed 1 night in Aug 2023
Response from Melinda W on Aug 7, 2023
On behalf of the Springhill Suites, I would like to thank you for choosing to stay with us. We greatly appreciate your feedback, as guest experience remains our top priority. We hope to see you again soon! Thank you!

10/10 Excellent

Joana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Melinda W on Jul 31, 2023
We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Melinda W on Sep 5, 2023
We greatly appreciate your feedback and hope to see you again soon. Thank you!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Jul 2023
Response from Melinda W. on Jul 17, 2023
Good Morning,We greatly appreciate your feedback. Providing the highest level of service to our guests remains our number one priority. We are thrilled to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

bethany

Traveled with family
Liked: Cleanliness, room comfort
It was a very nice place to stay no complaints at all
Stayed 4 nights in Jul 2023
Response from Melinda W. on Jul 12, 2023
Thank you for your feedback! We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Tanya was very helpful. I felt welcome and comfortable knowing my stay would be appreciated.
Stayed 2 nights in Jul 2023
Response from Melinda W. on Jul 11, 2023
We greatly appreciate your feedback. Guest satisfaction is our number one priority. Our team will be thrilled to hear that you enjoyed your stay with us! Should your future travels bring you to the area, we hope to see you again!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Be cautious
The property is very well maintained and welcoming once you get inside. However, the area around the hotel is not as inviting. I knew I should be concerned when the Waffle House across the street was to-go only because per the employee “it was for safety reasons” and “it was a bad part of town.”
Stayed 1 night in Jun 2023
Response from Melinda W. on Jun 26, 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the entire leadership team.We understand that the people outside do not place the best light on the hotel. We are working closely with the City of Dallas and the Dallas police department in hopes to put a stop to the activity.Once again, thank you for choosing to stay with us.

10/10 Excellent

Veronica

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Melinda W. on Jun 13, 2023
We greatly appreciate your feedback, and we are thrilled to hear you enjoyed your stay with us! We hope to see you again soon. Thank you!

10/10 Excellent

kevin

Stayed 1 night in Jun 2023
Response from Melinda W on Jun 13, 2023
We greatly appreciate your feedback, and we are thrilled to hear you enjoyed your stay with us! We hope to see you again soon. Thank you!

10/10 Excellent

Kunpeng

Traveled with family
Liked: Cleanliness, room comfort
My family love staying here.
The room is clean and quite. After reservation from Hotels.com and paid online you still need to use your credit card to check in and paid the same amount again.
Stayed 1 night in Jun 2023
Response from Melinda W. on Jun 13, 2023
We greatly appreciate your feedback and we are thrilled to hear that your family enjoyed their stay. Please contact the hotel directly regarding any billing issues. When making a reservation online, unless it is a pre-paid reservation, the card is solely used to hold the reservation, I would be happy to look into that for you. We hope to see you again soon. Thank you!

4/10 Poor

Syed M H

Stayed 10 nights in May 2023
Response from Melinda W. on Jun 6, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please contact the hotel directly to further discuss any issues you encountered during your stay with us. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ricky

Stayed 1 night in May 2023
Response from Melinda W. on May 30, 2023
Thank you for your feedback! We are thrilled to hear you enjoyed your stay with us! Please keep us in mind for any future travels to the area.

10/10 Excellent

Raymond

Stayed 1 night in May 2023
Response from Melinda W. on May 26, 2023
Thank you for your feedback! We hope you enjoyed your stay with us. Please keep us in mind for any future travels to the area.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area was busy.
Stayed 1 night in Apr 2023
Response from Melinda W. on Apr 24, 2023
Thank you for your feedback! We hope that you choose to stay with again should your travels bring you back to the area.

10/10 Excellent

Brittany

Liked: Cleanliness, room comfort
Hotel was very clean front desk was professional and nice plan to stay here more often
Stayed 1 night in Apr 2023
Response from Melinda W. on Apr 24, 2023
We greatly appreciate your feedback. We are happy to hear enjoyed your stay! We look forward to your future stays with us!

10/10 Excellent

Faith

Liked: Cleanliness, amenities
Enjoyed my stay here, clean and spacious
Stayed 1 night in Apr 2023
Response from Melinda on Apr 10, 2023
We greatly appreciate your feedback and are pleased to hear that you enjoyed your stay! Should your future travels bring you to the area, we hope see you again. Thank you!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, room comfort
The hotel was clean and nicely maintained. The staff were friendly and helpful.
Stayed 1 night in Mar 2023
Response from Melinda W on Apr 3, 2023
Thank you, your feedback is highly valued! Guest experience is our top priority. We are thrilled to hear that you enjoyed your stay! Should your future travels bring you back to the area, we hope that you choose to stay with us again.

8/10 Good

Marquita

Liked: Cleanliness, amenities, property conditions & facilities
Traveled with family and this was a great choice. Comfortable, welcoming staff, clean. Will book again
Stayed 2 nights in Mar 2023
Response from Melinda W. on Apr 3, 2023
We are soo happy to hear that you and your family enjoyed your stay with us! Should your future travels bring you back to the area, we hope that you choose to stay with us again. Thank you!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Melinda W. on Apr 3, 2023
Thank you for your feedback! Should your future travels bring you back to this area, we hope that you choose to stay with us again.

10/10 Excellent

Sameer

Traveled with family
Liked: Cleanliness, room comfort
New, clean, top notch service.
Very nice and clean. Excellent service over all. Breakfast was great as well. Will definitely stay again
Stayed 3 nights in Mar 2023
Response from Melinda W. on Apr 3, 2023
Thank you for your feedback! We hope that you choose to stay with us again!

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Streetwalkers.
Clean property & excellent service, but right outside the gates is streetwalker central! STAY AWAY.
Stayed 1 night in Mar 2023
Response from Melinda W. on Mar 18, 2023
Thank you for taking the time to provide your feedback. While we are unable to control what happens on the other side of the fence, the safety and comfort of our guests are our number one priority. To ensure the safety and comfort of our guests, we have security and police officers to monitor the hotel and surrounding area. Should your future travels bring you back to the area, we hope to see you again.

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely WONDERFUL Staff!!❤️. BIG SHOUT OUT TO: Jazz, Shaline, Erica, Phillip, and the Team!!!!! All of them were: Professional, Personable, Efficient, and More than willing to go that extra mile to ensure Guests Satisfaction!! (VERY refreshing in this time era we are now living👌) Accommodations were clean, spacious, and comfortable. It was an added comfort to know Security was on site to monitor the parking lot and property! I would DEFINITELY recommend this hotel and I am anticipating future stays with Belgium waffles, eggs, potatoes, and *BACON/SAUSAGE * for EVERY BREAKFAST MEAL!! 😊 Much Love from Ms Sharon🥰
Stayed 1 night in Mar 2023
Response from Melinda W. on Mar 18, 2023
Thank you for your feedback! Our Team will be thrilled to hear that their contributions provided such a positive experience for you! Should your future travels bring you back to the area, we hope to see you again. Thank you!