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Rating 10 - Excellent. 158 out of 307 reviews" "
10 - Excellent
158
Rating 8 - Good. 93 out of 307 reviews" "
8 - Good
93
Rating 6 - Okay. 31 out of 307 reviews" "
6 - Okay
31
Rating 4 - Poor. 17 out of 307 reviews" "
4 - Poor
17
Rating 2 - Terrible. 8 out of 307 reviews" "
2 - Terrible
8
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Monica
Traveled with family and small children
Apr 7, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
There was a silver fish on king bed, dead roach on pull out, wasnt offered different room was just told they will put in a note for room to be checked, king bed HARD, like sleeping on floor , so glad to be home girl at front desk during day was nice
The hotel is very nice and quiet. Everything was very clean which I appreciated. The king sized bed in my room was very uncomfortable though. It was super hard making it difficult to get comfortable and causing me to wake up periodically in pain. I did not sleep much at all. There was a large empty space where apparently a sofa used to be. Everything in the room worked wonderfully and it was convenient to the family members I came to visit. The breakfast was okay. They served wieners rather than sausage or bacon which I thought was strange. The staff was friendly and helpful.
Girl at front desk could've been more cheerful & helpful.
Terry
Stayed 1 night in Oct 2023
8/10 Good
Juan Fernando
Oct 13, 2023
Juan Fernando
Stayed 3 nights in Sep 2023
4/10 Poor
James
Business traveler
Oct 6, 2023
Disliked: Room comfort
your website said they had a smoking room and when i get there they do not have a smoking room. they are 100% smoke free. please have your website change that.
We enjoyed our stay, breakfast was superb with many choices. It is close to great attractions (Nasa, Boardwalks, parks…) many stores nearby also. Friendly staff.
Young girl that checked us in was brutal. Completely disengaged. Didn’t notice us at the desk as was on phone. Couldn’t give us the name of a cab. Didn’t offer to help. Eventually allowed us to use hotel phone to call one. Very unfriendly and felt we were a bother.
Good location for the purpose of our trip. Lots of good restaurant choices in Deer Park on Center Street and along Spencer Hwy. There was both a small refrigerator and a microwave in the room. Bed was comfortable.
We’ve stayed here several times. Each time has been just as pleasant as the time before. Only thing was that it was hot in the hallway on the third floor but once you’re in your room, it’s fine. Breakfast was good. Everything was clean and smelled good as always.
Check in was easy. Clean entryway. Clean hallways. Clean elevator. Super clean room! Smelled nice. The floor was loud but that’s expected given that it was a holiday week. Breakfast was delicious. Managers and staff were polite. Would recommend and we will definitely stay here again.
I booked the hotel using hotels.com and by mistake i booked a Handicapped room, when i went i told them that i can change this by calling they were like you can take it i didnt like the room the hotel room was not comfortable, no good service no hot water we had to wait to get hot water, no Telephone service from the room to front desk. I had to call the person at night 11 pm to fix this and no cleanliness, the AC's were not working in the hall.
One thing is breakfast was good and we liked the breakfast
Mohammed
Stayed 1 night in Sep 2022
8/10 Good
Christian
Aug 2, 2022
Christian
Stayed 2 nights in Jul 2022
6/10 Okay
Jane
Traveled with family
Jul 8, 2022
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good and Bad
First room assigned smelled dank and musty. Half of lamps didn’t work. Telephone out. Request to move was quickly done. Room lights all worked. So did air conditioning! Unfortunately, the telephone and television neither one worked. Call and quick response fixed both. The other problem was that the elevator broke down several times during our stay. Unable to walk stairs we were unable to take our dog out. Staff was helpful in extending our reservations due to the fact that I had injured my back and was not able to travel to our next destination. Housekeeping was kind in taking care of our cleaning needs.
Totally enjoyed our stay. Friendly, clean environment. Location was perfect. Will definitely stay there again.
Rajeania
Stayed 3 nights in Apr 2022
6/10 Okay
Sandy
Traveled with partner, Traveled with pets
Apr 25, 2022
Liked: Cleanliness, staff & service
The air in the hallways & rooms are stale & not a good smell. I called them to remind them to make sure no Down pillows, I'm allergic. They didn't remove. I Had a severe allergy reaction. Towels rough & scratchy
Sandy
Stayed 2 nights in Apr 2022
10/10 Excellent
michael, New braunfels
Traveled with family and small children, Traveled with pets
The staff was super friendly. It was easy to check in and breakfast was perfect. My only issue was really the inside pool, it wasnt heated and not clean. I rented this roo. For a lil bday gathering for my child so i could take him swimming. Well we could've even stay in it was freezing. I heard alot of other residents angry about the same issue. There was hair and eyelashes just floating with a couple bugs and it was not a good experience. I felt i ruined my sons bday .