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Reviews of Crowne Plaza New Delhi Mayur Vihar Noida, an IHG Hotel

5 out of 5
Crowne Plaza New Delhi Mayur Vihar Noida, an IHG Hotel
13B Mayur Vihar, District Centre, New Delhi, Delhi N.C.R

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 187 reviews" "
Rating 8 - Good. 52 out of 187 reviews" "
Rating 6 - Okay. 13 out of 187 reviews" "
Rating 4 - Poor. 13 out of 187 reviews" "
Rating 2 - Terrible. 7 out of 187 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rajesh

Stayed 1 night in Mar 2024
Response from Pankaj Gupta on Apr 1, 2024
Dear Rajesh,Greetings!Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, good food. Friendly staff
Stayed 2 nights in Feb 2024
Response from Pankaj Gupta on Feb 18, 2024
Dear Guest,Greetings from Crowne Plaza Mayur Vihar Noida!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Pankaj GuptaGeneral Manager

10/10 Excellent

Sumitra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not explore the surroundings of the hotel,
Stayed 5 nights in Feb 2024
Response from Pankaj Gupta on Feb 12, 2024
Dear Sumitra,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

MARTYN

Stayed 4 nights in Dec 2023
Response from Pankaj Gupta on Jan 10, 2024
Dear MARTYN,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pankaj Gupta on Dec 22, 2023
Dear John,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

8/10 Good

Ajay, Alpharetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful experience we enjoyed the courtesy from staff and the cooks it’s like coming home
Stayed 2 nights in Dec 2023
Response from Pankaj Gupta on Dec 15, 2023
Dear Ajay, Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Once again, Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Expected better courtesy
Horrible Experience with in-room dining.
Stayed 1 night in Nov 2023
Response from Pankaj Gupta on Nov 21, 2023
Dear Guest Greetings!Thank you for taking the time to share your feedback and for choosing Crowne Plaza Mayur Vihar for your recent stay. We appreciate your rating, although we're disappointed to see that your experience fell short of your expectations. We would have loved to hear more about your stay to better understand your concerns and work towards improvements. Your comfort and satisfaction are our top priorities, and your feedback plays a crucial role in helping us enhance our services. We would be grateful if you could share more details about your stay, as it would assist us in addressing any specific issues you may have encountered. Once again, thank you for staying with us, and we hope to have the opportunity to welcome you back and provide you with an exceptional experience in the future. Please feel free to contact our Room Division Manager on +918860605550 if there's anything we can do to make your next stay more enjoyable. Sincerely,Pankaj GuptaGeneral Manager

6/10 Okay

JOEMAR

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Used condom under the bed
Prior to my arrival, I tried to get ahold of them to arrange for an airport pick up. I sent them a message through hotels.com but there was no response until probably a day prior to my arrival. I even tried calling them,using my own data just to reach their office but phone just kept on ringing. I was so upset , I sent them multiple messages about my frustration. They got back to me but even the day of my departure , they said “ they are still trying to make arrangement or still finding a car to pick me up “ at the airport . I was actually surprised because this is not a 2 or 3 star hotel. For them, to have issues in finding a car to pick me up at the airport seems unlikely. So, I finally arrived and gave us our room. I found it odd that despite the bed appeared made and seems clean, the carpet looked dirty. We just ignored it because we were tired from our flight everything was fine until my AirPod fell under the bed and I blind swiped it and as I pulled it towards me, I accidentally grabbed a condom as well and it was used! I told the manager about it! I took a picture of it and showed it to them . I’m not going to post the image here to save everyone’s sight of this grossness. They immediately changed our room and gave us free dinner at the restaurant. The damage is already done though . I mean , I would not dampen my whole review at this hotel with 1 or 2 incidents. The staff has been amazing and helpful inspite of. Shreya, the manager tried her best 2 accommodate us
Stayed 3 nights in Oct 2023
Response from Pankaj Gupta on Nov 9, 2023
Dear JOEMARGreetings!Thank you for taking the time to share your detailed feedback regarding your recent stay at Crowne Plaza Mayur Vihar. We truly appreciate your input, as it helps us continually improve our services.We would like to sincerely apologize for the inconvenience you experienced with the airport pickup arrangements and the condition of your initial room. Rest assured, we have reviewed the issues you raised with our team, and steps are being taken to ensure such incidents do not recur in the future. Our primary goal is to provide a seamless and pleasant experience for all our guests, and we fell short in this instance.We are pleased to hear that our staff, especially Shreya, made efforts to accommodate you and address your concerns. Their dedication to providing exceptional service is a point of pride for us.We hope you'll consider giving us another opportunity to serve you and showcase the true standards of Crowne Plaza Mayur Vihar. Your feedback is invaluable in helping us improve, and we are committed to making your future stay with us a much more enjoyable one.Once again, thank you for choosing our hotel, and we look forward to welcoming you back.Sincerely,Pankaj GuptaGeneral Manager

2/10 Terrible

Vivek

Stayed 1 night in Oct 2023
Response from Pankaj Gupta on Nov 9, 2023
Dear VivekGreetings!Thank you for taking the time to share your feedback and for choosing Crowne Plaza Mayur Vihar for your recent stay.We appreciate your rating, although we're disappointed to see that your experience fell short of your expectations. We would have loved to hear more about your stay to better understand your concerns and work towards improvements.Your comfort and satisfaction are our top priorities, and your feedback plays a crucial role in helping us enhance our services. We would be grateful if you could share more details about your stay, as it would assist us in addressing any specific issues you may have encountered.Once again, thank you for staying with us, and we hope to have the opportunity to welcome you back and provide you with an exceptional experience in the future. Please feel free to contact our Room Division Manager on +918860605550 if there's anything we can do to make your next stay more enjoyable.Sincerely,Pankaj GuptaGeneral Manager

10/10 Excellent

Yamuna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Overall had an excellent stay. The location is amazing. Close to a lot of landmarks. Service is outstanding with very helpful and attentive personal. We enjoyed the pool area and the spa. Just a suggestion to keep the pool area open longer than 10pm. It is a great place to unwind at the end of the day so would be great if it could be open till late.
Stayed 4 nights in Sep 2023
Response from Pankaj Gupta on Oct 6, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the more special.It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Good

Haryash

Stayed 1 night in Sep 2023
Response from Pankaj Gupta on Sep 20, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Good

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Pankaj Gupta on Sep 15, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Pankaj Gupta on Sep 15, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Gobinath

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good!
Stayed 3 nights in Jul 2023
Response from Pankaj Gupta on Jul 20, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the trip
The staff could not be more polite and professional The breakfast each day was perfect Staff are ultra friendly and easy to talk to The fitness center is top notch Outside patio is nice too The pool area is well prepared Location is great Rooms are clean Great sofa area in the rooms
Stayed 8 nights in May 2023
Response from Pankaj Gupta on Jul 20, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Rastislav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Pankaj Gupta on Jul 20, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All sraff were very freindly. The staff in the restuarant at all times were exeptional and very attentive and explained about different indian dishes and even brought thjngs to our table to taste.
Stayed 4 nights in May 2023

10/10 Excellent

Vivek

Stayed 1 night in May 2023

8/10 Good

vipul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2023

4/10 Poor

Jaswinder

Business traveler, Traveled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from Pankaj Gupta on Apr 10, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar Noida It was wonderful to have you stay at our hotel and it has always been our endeavour to offer a memorable experience to all our guests. I am extremely concerned to note the inconvenience caused to you at the hotel. We’re normally known for our exceptional attention to detail, and we regret that we missed it this time. I, on behalf of the entire team at Crowne Plaza I apologize for the disappointment and inconvenience this caused you. Also, please note that our team would like to connect with you in order to get further details on your feedback so that we can work onto it and resolve it your expectations. Kindly share your contact details with us or else you can contact our Front Office Manager at 918860605550. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Warm Regards Pankaj Gupta General Manager

10/10 Excellent

Mariana

Stayed 1 night in Mar 2023
Response from Pankaj on Apr 10, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent
Stayed 1 night in Feb 2023
Response from Pankaj Gupta on Mar 7, 2023
Dear Sahil,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very comfortable rooms, beautifully decorated and excellent service. Totally recommended.
Stayed 4 nights in Jan 2023
Response from Pankaj Gupta on Jan 30, 2023
Dear Craig,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Good

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice if not going out. in breakfast will be nice if they telling about extra charge for stuff before bring to the table
Stayed 8 nights in Jan 2023
Response from Pankaj Gupta on Jan 27, 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay of 10 days with family, including elderly parents. Everyone was well taken care of. Warm hospitality and personalized attention by all staff members was the highlight of our stay.
With the caring staff at breakfast buffet
Very sweet gesture by the staff at Infinity restaurant
Stayed 10 nights in Jan 2023
Response from Pankaj Gupta on Jan 27, 2023
Dear Anand,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Good

Nidhi

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Pankaj Gupta on Jan 2, 2023
Dear Kelli,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Good

Viren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food variety
Response from Pankaj Gupta on Dec 30, 2022
Dear Viren,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Abdul Khalil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am repeating same hotel I like and I happy
Friendly help full and good guide nice and keep it up
Stayed 3 nights in Oct 2022
Response from Pankaj Gupta on Nov 3, 2022
Dear Abdul,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cleand and had a desk. The staff is friendly.
Stayed 2 nights in Oct 2022
Response from Pankaj Gupta on Oct 25, 2022
Dear Pablo,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

6/10 Okay

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud pool party
This is a clean and reasonably-priced hotel. Everything is slightly above average. Not amazing. But, above average. The service, the food, the rooms, etc. A 7.0 or 7.5 out of 10. My one (significant) complaint is that a loud party was planned on the pool deck with gigantic speakers less than 30m away, and pointed directly at the building. I called at 10pm and was informed that the party would last until midnight. To their credit, they significantly turned down the volume around 10:30 p.m. after I (and presumably every other guest) called to complain. Still, the experience leaves me wondering if the management is prioritizing profits over common sense. In what world is it ok to blast speakers outside of a hotel until midnight? Are they making bad decisions elsewhere? I had food poisoning at one point during my trip. I have no way of knowing whether it was from the hotel food or from something I ate off-site. The pool party debacle makes me wonder if other shortcuts are being taken behind the scenes.
Stayed 1 night in Oct 2022
Response from Pankaj Gupta on Oct 20, 2022
Dear Benjamin,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaIt was wonderful to have you stay at our hotel and it has always been our endeavour to offer a memorable experience to all our guests. I am extremely concerned to note the inconvenience caused to you at the hotel. We’re normally known for our exceptional attention to detail, and we regret that we missed it this time. I, on behalf of the entire team at Crowne Plaza I apologize for the disappointment and inconvenience this caused you. Also please note that all your concerns have been taken up with senior leadership team. Would request you to please take this case in isolation. Rest assured all your issues will be looked into. We value your comments and welcome the opportunity to serve you again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Sybil Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
The hotel is perfect but the smell outstide the hotel not good. The service is excellent at the hotel and extremely professional and polite.
Stayed 2 nights in Oct 2022
Response from Pankaj Gupta on Oct 20, 2022
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

6/10 Okay

MOHD SAIF

Liked: Cleanliness, amenities, property conditions & facilities
My stay was really good at Crowne Plaza. Staff service, cleanliness and amenities are all good. They provided early check in at no extra cost. Staff is very friendly and hospitable. Breakfast options are limited and lacks taste.
Stayed 1 night in Oct 2022
Response from Pankaj Gupta on Oct 20, 2022
Dear Mohd,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

4/10 Poor

Kang Ho

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1. Ask for iron and till next day not arrive. Need a reminder the following day than arrival 2. Ask for loose change of currency, only indicate no change but did not offer to make available once available. Service can be better 3. Needed to be reminded on 1st morning for takeway breakfast. 2nd morning didnt even pass the packed breakfast to me though I'm checking. These packed breakfasts are prior arranged and ok. 4. The print out invoice given to me has no payment details! I only realized when on plane. How do I claim expenses on a blank invoice !
Stayed 2 nights in Sep 2022
Response from Pankaj Gupta on Sep 29, 2022
Dear Kang Ho, Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for taking the time to share your experience.It was wonderful to have you stay at our hotel and it has always been our endeavour to offer a memorable experience to all our guests. I am extremely concerned to note the inconvenience caused to you at the hotel. We’re normally known for our exceptional attention to detail, and we regret that we missed it this time. I, on behalf of the entire team at Crowne Plaza apologize for the disappointment and inconvenience this caused you.Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. Our Team do hope you will reconsider and looks forward to your continued patronage. Also in regards to your packed breakfast the same has been communicated to the concerned leadership team and will be taken care of. Lastly we would request you to please share your email id with us so that we can share the invoices with you over the email. I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel. We will ensure that you take back beautiful memories on your next visit. Warm RegardsPankaj GuptaGeneral Manager

8/10 Good

vipul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Pankaj Gupta on Sep 29, 2022
Dear Vipul,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Good

NICOLAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost, all🙏
Stayed 2 nights in Aug 2022
Response from Pankaj Gupta on Aug 17, 2022
Dear Nicolas, Greetings from Crowne Plaza New Delhi Mayur Vihar Noida Thank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida . We are indeed very pleased with the way you described your experience at the hotel and being our patron since long makes it all the more sweet. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. Warm Regards Pankaj Gupta General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Gobinath

Stayed 3 nights in Jun 2022

10/10 Excellent

Abhinav

Stayed 2 nights in May 2022

8/10 Good

MALA

Stayed 1 night in Jun 2022

8/10 Good

Raghav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My overall experience was good if not excellent. I have stayed in other hotels in its vicinity and found this hotel to be by far much better than others (Holiday Inn, IIDL). Breakfast is fine, however there can be an improvement in breakfast quality. Overall cleanliness and service is good. Swimming pool is well maintained and clean. Pool and gym instructors like Bhagwan and Sushil are always there and to help.
Stayed 2 nights in May 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable bed, i paid this for my wife to stay for a day from daily grind. Coffee make didn't work but the fixed it. Dinning table needs adjustments, they shake when dining. Hair in ratia. The person who checked my wife in kept her waiting for over 25 mins and didn't even giver he the room key card. She had to ask the other person.
Stayed 1 night in May 2022

10/10 Excellent

Sakshi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the overall decor, pool & sauna.
Stayed 1 night in Mar 2022
Response from Pankaj Gupta on Mar 11, 2022
Dear Sakshi, Greetings from Crowne Plaza New Delhi Mayur Vihar Noida Thank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. We hope you will visit us again. Warm Regards Pankaj Gupta General Manager

10/10 Excellent

Sumit

Stayed 3 nights in Feb 2022

6/10 Okay

Verified traveler

Business traveler
Average stay Wanted to use the spa. Person there was supposed to revert to me but did not.
Stayed 1 night in Feb 2022

8/10 Good

pradip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with breakfast and dinner options. However, food taste is not that good.Very friendly staff
Stayed 1 night in Jan 2022

10/10 Excellent

Gaurav

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best breakfasts i've had -- great service.
Stayed 1 night in Dec 2021

8/10 Good

monika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Employees..
Great Employees
Stayed 5 nights in Oct 2021
Response from Pankaj Gupta on Nov 8, 2021
Dear Guest, Greetings! We would like to extend our sincere thanks for sharing your feedback with the hotel and we believe that the services were up to your satisfaction. We are looking forward to welcoming you once again. Warm Regards, Pankaj Gupta General Manager