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Reviews of Mapple Emerald

3.5 out of 5
Mapple Emerald
Rajokri, National Highway - 8, New Delhi, Delhi N.C.R.

Reviews

6.0
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 6 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
"Good hotel but reception staff behavior is bad"
Good hotel but reception staff behavior is not good. I think the hotel owner or his Gm has to take stringent action against the reception staff otherwise they will spoil the name of Mapple Emerald hotel/resort. Food was so good thanks to vikas and yadav 🙏
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are in worse condition than photos show. Food was over priced...air con didn't work and front door lock didn't lock...apparently no other rooms available.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Very annoying wifi process, even though it's free! Had to go to the front desk for a passcode, which was valid for 24 hours (noon to noon). I had two devices and I had to go to the front desk multiple times during my stay of two nights. Elevator was broken so I had to take the stairs each time I return to my room. Not a big deal for me but it might be painful for someone who's not mobile. Free breakfast was really nice though!

6/10 Okay

Bikash

Rooms and breakfast is decent. Good for the price we got. Recommended for short stays if you have some work around.

8/10 Good

Narayanasamy, Coimbatore

Liked: Cleanliness, property conditions & facilities, room comfort
Neat and good location!!
Better stay and nearer to all!!

4/10 Poor

Ajay, Gurgaon

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel rooms are not maintained...
Room conditions are not good.

6/10 Okay

Ray, Blenheim, New Zealand

Liked: Cleanliness, staff & service, room comfort
An adequate hotel near an airport
A good utilitarian airport hotel. Apart for an ATM there are no amenities in comfortable walking distance. Food in restaurant exceptionally good. Staff extremely helpful. In forty years of constant international travel I have never been so disturbed by noise - a party being held in the room beneath ours. The hotel did offer to move us at midnight - far too late. Also noises from the adjacent room were intrusive due to the ill fitting door between the rooms.

4/10 Poor

Mohammed, Dubai

Disliked: Cleanliness, staff & service, room comfort

10/10 Excellent

scott, Indianapolis IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would definitely stay there again
I did a lot of searching on customer reviews, price and location before I picked this hotel. I can say I am glad it did because it paid off. I had a late landing in Delhi and an early morning connection out. The hotel was priced right within 10 minutes of the airport. The lobby was nice. The room was impressively large, clean, free internet and other extras. Rooms equivalent to standards in most western hotel suites The staff was very helpful. Upon learning that I would leave before the free Continental breakfast was open, they offered to bring me complementary toast and coffee to my room at the time which is convenient for me. They offered arrangement for a taxi back to the airport in the morning which was there waiting for me. Note... this was the hotel taxi which was approximately 3x the local taxi cost which took me to the hotel. Local taxi rate to take me there was 300 rubles which i negotiated at the airport taxi desk first before i left the airport. Slight annoyance at the steep margins. One thing to point out, there is nothing around the hotel of interest in walking distance. Overall, in consideration of the price and location, I found this to be an excellent value and would stay here again under the same conditions.

2/10 Terrible

Konstantinos, Athens

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mapple Emerald - Delhi near Airport
We booked the hotel for to overnight for next morning's flight based on location, and photos from hotel.com and their site. We expected a descent and a clean room as minimum for the rate was not at all low for the delhi standards. The hotel though seems new was not at all maintained properly, dirt was everywhere. The booking through hotel.com was not confirmed by the hotel. They had to copy our confirmation e-mail and use it as a reference. The room was dirty, used stained sheets, used smelly towels, and marks on the walls. The officer in duty did not visit the room after our complaints and not until we left the hotel. It seems they new what room they offered us. They offered a coffee though for our taxi waiting! We moved out shortly after check-in and went to another hotel. We declined to have a look of another room since it was already late evening and we didn't want to waste our little rest time in negotiations with uncertain results. We filed a complaint form and a letter to the managing director, but we really doubt of the outcome. No word for refund ofcourse. We would STAY AWAY from this hotel.

6/10 Okay

Dharminder, San Francisco,CA

Liked: Staff & service, property conditions & facilities, room comfort
Decent Hotel
I was travelling from San Francisco to Chandigarh and stayed over in Delhi for one night. I chose Mapple Emerald mainly because the pictures looked quite decent. Initially the hotel seemed very nice. The lobby was very welcoming and the staff were polite and helpful. After I got into my room (A premium room). I was impressed by the furniture and layout. The shower was really nice, the only down point was the sheets on the bed. They seemed to be a little stained. This was a little off putting. I paid 200 rupees to catch a taxi from the Airport to the Hotel in the evening. However, when going back to the Airport in the morning the hotel decided to ask me to pay 5 times that amount. I ask the hotel manager why it was expensive. His response was that this is the hotel policy. Not cool!! The other downside was the area surrounding the hotel. It seems as though you are entering a slum area before you actually arrive at the hotel. I don't think its a very nice area, I might be wrong however. The breakfast buffet (An upgrade option) was quite good. There was plenty of choice and food. The coffee was really really good. I had 3 cups of coffee and I normally stick to one.

8/10 Good

ram, zephyrhills,fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was good
hotel was satisfactory

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

c., Trier

Liked: Cleanliness, room comfort
Einfaches hotel, abseits, nahe zum Flughafen
Für eine Übernachtung okay Frühstück musste trotz inclusivleistung vor Ort extra bezahlt werden

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
値段の割にはそんなに良くもない。
部屋もきれいで広く、設備は問題なし。ただ、22時頃のチェックインだったが、レストランはすでに閉まっており、ルームサービスはあるらしいが、部屋にメニューなどの案内もなかった。空港までの送迎については別途1000RSが必要（片道）。

8/10 Good

Sonja, Deutschland

Liked: Cleanliness, property conditions & facilities, room comfort
Neues Designerhotel in Flughafennähe
Neues Designerhotel in Flughafennähe. Eignet sich für Transitreisende, die entweder einen längeren Stop-over zu überbrücken haben oder einen sehr frühen Weiterflug am kommenden Tag haben. Transfer in die Stadt mind 30 Minuten. Gut machbar für eine Tagesbesichtigung. Trotz verkehrsnaher Lage war das Zimmer sehr ruhig und das Personal grundsätzlich aufmerksam.