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Reviews of Best Western Plus Denton Inn & Suites

2.5 out of 5
Best Western Plus Denton Inn & Suites
2910 W University Drive, Denton, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 437 out of 858 reviews" "
Rating 8 - Good. 307 out of 858 reviews" "
Rating 6 - Okay. 75 out of 858 reviews" "
Rating 4 - Poor. 22 out of 858 reviews" "
Rating 2 - Terrible. 17 out of 858 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

RAYMOND

Traveled with group
Liked: Cleanliness, staff & service, amenities
Will stay again
Stayed 3 nights in Apr 2024
Response from Chelisa Front Desk Manager on Apr 28, 2024
thanks for the review

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was good
Stayed 1 night in Apr 2024
Response from Chelisa Front Desk Manager on Apr 24, 2024
Thanks for the review, Hope to see you again.

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from BW on Apr 22, 2024
Good morningThank you for staying with us.

8/10 Good

becky

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only thing was no one at desk every time I went there
Stayed 2 nights in Apr 2024
Response from Chelisa Front Desk Manager on Apr 15, 2024
Thanks for the review I will talk to my front desk about being visible. Hope to see you again.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we stayed here and we enjoyed it. It's close to University of North Texas, which is a major selling point. The rooms are clean and nice, and the staff we interacted with were friendly. My only complaint was that we didn't get our rooms tidied one day.
Stayed 3 nights in Apr 2024
Response from Chelisa Front Desk Manager on Apr 9, 2024
Thanks for the response hope to see you again soon.

10/10 Excellent

James, Boulder

Traveled with partner
Liked: Amenities, property conditions & facilities
C. C. C.
Stayed 1 night in Apr 2024
Response from BW on Apr 6, 2024
Good morning Thank you for staying with us.

10/10 Excellent

Shirley

Stayed 2 nights in Mar 2024
Response from Chelisa Front Desk Manager on Apr 14, 2024
Thanks for the review.

8/10 Good

Giuseppe

Business traveler
Liked: Staff & service, property conditions & facilities
Enjoyed the say
Stayed 7 nights in Mar 2024
Response from BW on Mar 16, 2024
Good morning,Thank you for staying with us.

10/10 Excellent

Melinda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Chelisa Front Desk Manager on Mar 12, 2024
Hi Melinda,Thanks for the review, Hope to see you again.

8/10 Good

Jackie, Brooklyn Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Feb 2024
Response from BW on Feb 26, 2024
Good morning Jackie,Thank you for staying with us. We glad you enjoyed your stay. May see you soon.

10/10 Excellent

Deanna, Fort Worth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, fast friendly check in.
Stayed 1 night in Feb 2024
Response from BW on Feb 26, 2024
Good morning Deanna,Thank you for staying with us. We greatly appreciate your feedback. May see you again.

10/10 Excellent

Nicholas

Stayed 2 nights in Feb 2024
Response from Chelisa Front Desk Manager on Mar 22, 2024
Thanks for the review. Have a great weekend.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay! Nice and friendly staff.
Stayed 1 night in Feb 2024
Response from Chelisa Front Desk Manager on Feb 4, 2024
Thanks for the review, Hope to see you again.

8/10 Good

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to shop
Stayed 2 nights in Jan 2024
Response from BW on Feb 2, 2024
Good Morning Debora,Thank you for staying with us. I hope you reach home safely.

8/10 Good

THERESA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good trip.
Stayed 2 nights in Jan 2024
Response from Chelisa Front Desk Manager on Jan 29, 2024
Hi Theresa thanks for staying with us hope to see you again soon.

8/10 Good

Claudine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Older property, renovated, elevator is old.. not very sound proof
Stayed 1 night in Jan 2024
Response from Chelisa Front Desk Manager on Jan 24, 2024
Thanks for the review hope to see you again.

4/10 Poor

Mary

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud maids in the hall. Super loud and cold. Lazy front desk staff lounging in the kitchen area.
Stayed 3 nights in Jan 2024
Response from Chelisa Front Desk Manager on Jan 23, 2024
HI Mary I am sorry that you didn't enjoy your stay. I am not sure when you are referring to the front desk in the kitchen if it was in the morning, they start the breakfast for all of the guest to enjoy.

10/10 Excellent

Corina, China Spring

Business traveler
Liked: Cleanliness, amenities
It was fast&friendly
Stayed 1 night in Jan 2024
Response from Chelisa Front Desk Manager on Jan 23, 2024
Thanks for the review.

8/10 Good

Cynthia, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay except my fridge didn't work. Was there due to ice storm. Offered to move rooms right before I had to go to work which didn't have time to do. Lady at front tried to get fridge changed but couldn't
Stayed 3 nights in Jan 2024
Response from BW on Jan 18, 2024
Good Morning Cynthia,Thank you for staying with us. Please accept our apologize for any inconvenience you experience during your stay.

8/10 Good

City of

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey but comfortable.
Check in staff was courteous and the rooms were clean. Breakfast options were ok but understand it's just hotel food.
Stayed 2 nights in Jan 2024
Response from BW on Jan 18, 2024
Good Morning,Thank you for staying with us.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from BW on Jan 16, 2024
Good morning,Thank you for staying with us. I hope you enjoy your stay.

10/10 Excellent

Robin, Minden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chelisa Front Desk Manager on Dec 22, 2023
Thanks for the review Happy Holidays.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the biscuits at the breakfast were delicious. It was a very convenient location and easily accessible. Fortunately, for my kids Braun’s ice cream was a very short walk.
Stayed 2 nights in Dec 2023
Response from BW on Dec 20, 2023
Good morning Catherine,Thank you for staying with us. We glad you enjoy your stay. Happy holidays.Thank you very much

10/10 Excellent

Aws, Lincoln

Stayed 3 nights in Dec 2023
Response from BW on Dec 19, 2023
Good morningThank you for staying with us. HAPPY HOLIDAYS.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except the elevator
The staff was nice, the food was good, the room was great. The elevator scared me every time we had to get on. That thing needs some lubricant
Stayed 1 night in Dec 2023
Response from Chelisa Front Desk Manager on Dec 18, 2023
Hi thanks for the review we will get that looked at.Hope you have a good holiday.

10/10 Excellent

Giuseppe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night stay
Stayed 3 nights in Dec 2023
Response from BW on Dec 15, 2023
Good morning,Thank you for staying with us. I hope you enjoy your stay. We will see you next time. Happy holidays.

8/10 Good

Maria Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Nos queda cerca para donde nos dirigíamos , tiene desayuno y los cuartos son bien cómodos !!!,
Stayed 2 nights in Dec 2023
Response from Chelisa Front Desk Manager on Dec 11, 2023
Thanks for the review hope to see you again soon.

8/10 Good

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, kind and very helpful. The rooms were clean and quiet if not a bit dated. But the bed was also very comfy. Two things that kept it from 5 star are: 1. The elevator was something out of a horror movie. It was loud and it shook and shuttered at each stop. It was kinda scary. & 2. (Nothing they can do about this) The birds. While I was there in late October, the birds in the trees were so loud and it sounded like a stadium full of birds. It was to the point of being in a science fiction movie. It was bizarre and a little scary.
Response from BW on Feb 11, 2024
Good Morning Daisy,Thank you for staying with us. We hope will see you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chelisa Front Desk Manager on Dec 5, 2023
Thanks for the review. Hope to see you again soon.

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TX trip
Clean & Comfortable
Stayed 1 night in Nov 2023
Response from BW on Nov 16, 2023
Good morning Dawn,Thank you for staying with us. Maybe we will see you again

8/10 Good

Byrdie A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from BW on Nov 16, 2023
Good morning Birdie,Thank you for your kind survey. I hope you enjoy your stay. Maybe we will see you again

8/10 Good

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from BW on Nov 14, 2023
Good morning RobertThank you for staying with us. I hope you reach home safely.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from BW on Nov 13, 2023
Good evening Diane, thank you for staying with us. I hope you enjoy your stay and you reach your home safely. Thank you very much. Maybe see you next time.

8/10 Good

Michele

Stayed 1 night in Nov 2023
Response from Chelisa Front Desk Manager on Nov 30, 2023
Thanks for the review. Hope to see you again.

10/10 Excellent

Diana

Stayed 2 nights in Oct 2023
Response from Chelisa Front Desk Manager on Nov 30, 2023
Thanks for the review. Hope to see you again.

8/10 Good

Linda

Traveled with family
Liked: Staff & service, property conditions & facilities
Best mattress I’ve ever slept on in a hotel. Good pillows! Was disappointed that pool was already closed since temps were in 80’s. And they removed chairs too so there was no outside place to sit.
Stayed 3 nights in Nov 2023
Response from BW on Nov 13, 2023
Good evening Linda,Thank you for your kind review I am glad you enjoyed your stay. Please accept my apology Texas weather is a little different sometimes 80 temperature sometimes in 60 that’s why end of the October we close the pool thank you very much maybe see you next time

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Disappointed in Denton
We have stayed here before, and the property has gone downhill in the past year. Food on the buffet was cold as no one turned the heat on to keep food warm. Bathroom condition was bad. Grout on floor was black as it should have been gray (looking under sink it was gray). Water collected on the ceiling when taking a shower. My wife is allergic to mold and if we were staying longer than 2 nights, we would have had to move to another property do to her reaction. Also, the room that we were in had peeling paint. On the up side front desk and cleaning people were friendly.
Stayed 2 nights in Nov 2023
Response from BW on Nov 6, 2023
Good morning Daniel,Please accept my apologize for any inconvenience you experienced during your stay.

10/10 Excellent

Marcia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so comfortable and had the best sleep with the most comfortable pillows! Room was so nice and staff was accommodating! Best Western inn has my business for sure.
Response from Chelisa Front Desk Manager on Nov 1, 2023
Thanks for the feedback. Hope to see you again.

10/10 Excellent

Thyann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BW on Oct 30, 2023
Good MorningThank you for staying with us.I hope you enjoy your stay.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy. The staff was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Chelisa Front Desk Manager on Oct 29, 2023
Thanks for staying with us. Hope to see you again.

8/10 Good

Victor

Stayed 3 nights in Oct 2023
Response from BW on Oct 27, 2023
Good morning victor,Thank you for staying with us. I hope you reached home safely.

8/10 Good

Allyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The breakfasts were excellent.
Stayed 1 night in Oct 2023
Response from Anis Khan on Oct 8, 2023
Dear Allyn,Thank you for your wonderful review. Hope to see you again soon.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BW on Oct 8, 2023
Good Morning Gabriel,Thank you for staying with us. I hope you enjoy your stay.

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Anis Khan on Oct 5, 2023
Dear Jeri.Thank you for expressing your satisfaction with the stay with us here in Denton. It inspires us to always do the good job. With your assurances, we feel we are on the right tract. Hope .to see you again soon. . ..

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome except for hearing noises in hallway and c
Great stay. Walls are a little thin. A couple next door woke me up fighting at 8:30 am and kept fighting until 11:30 am. We could hear people in the hallway and doors opening/closing. Everything was great other than those two things that both involve noise.
Stayed 1 night in Sep 2023
Response from BW on Oct 3, 2023
Good morning Gordon,Thank you for staying with us. Maybe we will see you again

10/10 Excellent

john

Stayed 2 nights in Sep 2023
Response from Chelisa Front Desk Manager on Oct 15, 2023
Hi John Thanks for the review hope to see you again soon.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to shopping, as it was in a shopping center parking lot.
Stayed 2 nights in Sep 2023
Response from BW on Sep 19, 2023
Good Evening Diana,Thank you for staying with us and for kind comments.

8/10 Good

Cynthia

Stayed 1 night in Sep 2023
Response from BW on Oct 1, 2023
Good Morning Cynthia,Thank you for staying with us. May you have enjoyed your stay.

10/10 Excellent

Jacqueline Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice
Stayed 2 nights in Sep 2023
Response from BW on Sep 11, 2023
Good Morning Jacqueline,Thank you for your king words for your stay with us.

10/10 Excellent

Maximus

Stayed 1 night in Aug 2023
Response from Chelisa Front Desk Manager on Sep 21, 2023
Thanks for the review.