Front of property - evening/night

Reviews of Courtyard by Marriott Denver Downtown

3 out of 5
Courtyard by Marriott Denver Downtown
934 16th Street, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, it’s unfortunate that there is works going on anc some shops have closed
Stayed 4 nights in Apr 2024
Response from Joel Darr, General Manger on Apr 30, 2024
Dear Belinda, thank you for sharing your great reveiw. I am happy to report that the renovations of the 16th street mall is coming along nicely and businesses are opening back up every day. We are happy that two restaurants and a merchandise shop has opened in our building on the mall recently. We fully expect great things this summer and going forward. Thank you again. Kindest Regards, Joel

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old property very well maintained
Stayed 1 night in Apr 2024
Response from Joel Darr, General Manger on Apr 29, 2024
Hello Chad, thank you for sharing your 5Star review! We are thrilled that you enjoyed your stay with us!

10/10 Excellent

SANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updated amenities and such friendly staff. Will stay there again in the future!!
Stayed 5 nights in Apr 2024
Response from Brody on Apr 27, 2024
We are thrilled to see you enjoyed your stay, we certainly loved hosting you. We look forward to seeing you on your return trips to Denver!

10/10 Excellent

Myrna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable beds.
Stayed 3 nights in Apr 2024
Response from Joel Darr, General Manger on Apr 23, 2024
Dear Myma, thank you for sharing such nice feedback with us. We appreciate you choosing to stay with us.

2/10 Terrible

Cullen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The extra expenses of the property such as parking and 6 dollar water bottles in your room. As well as a plethora of broken items in the room refrigerator didn’t work, tv remote didn’t work. The ac would randomly switch from cool to heat in the middle of the night. The room smelled like a horse stall and the kicker the shampoo dispenser was broken as well. High price for a very low and poor quality stay. Would not recommend. Staff was very friendly though.
Stayed 3 nights in Apr 2024
Response from Riley on Apr 23, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I understand how frustrating it can be to have the tv and A/C not working properly during your stay. We are always striving to provide the best experience for our guests and we sincerely apologize we did no hit those marks for you. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to provide the best guest experience possible in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Barry, Seattle

Traveled with partner
Liked: Cleanliness, staff & service
Wasn't bad, wasnt amazing. Middle of pack decency
Stayed 3 nights in Apr 2024
Response from Brody on Apr 21, 2024
We are disappointed we could not make your stay special. We certainly loved hosting you and hope to welcome you back to Denver in the near future. Have a wonderful day!

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joel Darr, General Manger on Apr 19, 2024
Dear Jonathan, thank you for sharing your 5 out of 5 Review! We are thrilled to hear that you enjoyed your stay with us! Come back soon. Best Regards

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and location !
Stayed 1 night in Apr 2024
Response from Riley on Apr 9, 2024
Thank you for taking the time to share your experience. We are so glad you enjoyed your stay with us! We hope we can welcome you back next time you are in Denver! Have a great rest of your week!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Spacious room with facilities for wheelchair accessibility. Super friendly staff, and very clean.
Stayed 6 nights in Mar 2024
Response from Brody on Apr 14, 2024
We love to see you had a wondaful stay. We look forward to seeing you again!

10/10 Excellent

yilma

Stayed 2 nights in Mar 2024
Response from Joel Darr, General Manger on Apr 19, 2024
Dear Yilma, thank you for sharing your 5 Star Review! We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon. Best Regards

10/10 Excellent

Roberto, Atizapan de Zaragoza

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brody on Mar 30, 2024
We are thrilled to see you enjoyed your stay! We look forward to hosting you when you return to Denver.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joel Darr, General Manger on Mar 18, 2024
Hello Rebecca, thank you for sharing your 5 Star review. My team and I are thrilled to hear that you ejected your visit with us. Regards

10/10 Excellent

Justin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly no matter the time of day! Clean rooms as well! Some dated furniture but definitely did not take away from the experience!
Stayed 1 night in Mar 2024
Response from Brody on Mar 17, 2024
We love to hear you enjoyed our staff experience! We are very lucky to have a fantastic team of people who care about our guest experience. We look forward to hosting you again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was great. Close to everything.
Stayed 3 nights in Mar 2024
Response from Brody on Mar 17, 2024
We love to see you had a great stay! We look forward to hosting you in the future.

10/10 Excellent

Ruban

Stayed 4 nights in Mar 2024
Response from Brody on Apr 1, 2024
We are thrilled to see you enjoyed your stay! We loved having you stay with us. We look forward to hosting you when you return to Denver.

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Riley on Mar 13, 2024
Thank you for taking the time to share your feedback! We hope to see you again if your travels bring you back to the area!

10/10 Excellent

Antonette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was convenient and quick, staff was very friendly and professional. The restaurant and bakery/coffee shop on site were excellent. Stayed for a long weekend with my teenage son.
Stayed 3 nights in Mar 2024
Response from Brody on Mar 10, 2024
We loved having you stay with us and are so happy to read you had a great experience. We look forward to hosting you once your travel bring you back to the area.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained inside. Rooms clean & comfortable. Check in was easy. Parking is limited on property, but public parking garage just down the street for much cheaper. (Only stayed 1 night, their parking was $44 per day & we paid $7.00 at garage for overnight.) Also, rooms facing atrium are not tinted or reflective from outside so you can easily see into neighbors room if curtains not drawn. This would not deter us from staying there again.
Stayed 1 night in Mar 2024
Response from Brody on Mar 10, 2024
We are thrilled to hear you had a great time staying with us. We look forward to hosting you next time your travel brings you to the area.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Brody on Mar 11, 2024
We are thrilled to see you had a great experience. We look forward to hosting you when your travels bring you back to the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brody on Mar 11, 2024
We love seeing you had a great experience. We look forward to hosting you next time your travels bring you back tot he area.

10/10 Excellent

Robert William, Airdrie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly and helpful, and the hotel has a good look and feel inside.
Stayed 3 nights in Mar 2024
Response from Brody on Mar 9, 2024
We love to hear you had a great time. We hope yo welcome you back to Denver when your travel brings you here next.

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people, shower in the room, good condition
Stayed 3 nights in Feb 2024
Response from Brody on Mar 8, 2024
We loved having you stay with us. We hope to welcome you back to our hotel next time you are in town. Have a wonderful day!

4/10 Poor

Alireza, Richmond Hill

Disliked: Staff & service
Not sure why that is, but for the lst teo times that I booked Marriott from expedia they gotvme a room adjacent to the elevator. The noise was terrboth times.
Stayed 3 nights in Mar 2024
Response from Riley on Mar 7, 2024
Thank you for taking the time to review your recent stay. I am sorry that being near the elevator caused too much noise and understand your frustration. We hope to welcome you back the next time your travels bring you back to the area. Have a great rest of your week!

10/10 Excellent

Kylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were really friendly and helpful. The room was spacious
Stayed 2 nights in Mar 2024
Response from JT Cockerill on Mar 4, 2024
Thank you so much for taking the time to review your recent stay! I'm so glad to read that you enjoyed your time with us. We're so fortunate to have such a hospitable, professional staff, and I can't wait to share your kind words with the team!We loved having you stay with us, and we hope to welcome you back the next time you're in The Mile High City!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 4 nights in Feb 2024
Response from Brody on Feb 27, 2024
We love to hear you enjoyed staying with us. We hope to welcome you back to Denver when your travels bring you back.

8/10 Good

Russell John

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Joel Darr, General Manger on Feb 23, 2024
Dear Russell, thank you for taking the time to review our hotel. I am happy that you enjoyed your stay with us. Please come back soon. Best.

10/10 Excellent

Vallorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to theater district
Stayed 2 nights in Feb 2024
Response from Brody on Feb 20, 2024
We are happy hear you enjoyed your stay! We certainly love being so close to Denver Performing Arts Center. We look forward to welcoming you back to Denver!

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Feb 2024
Response from Tucker Nadal on Feb 17, 2024
Dear Pamela,Thank you for taking the time to share your feedback. We are always delighted to hear when our valued guest share their feedback. We hope to see you when your travels bring you back to the area!Regards,Tucker Nadal

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff as described
Stayed 1 night in Feb 2024
Response from Andrew on Feb 11, 2024
Hi Lauren! Thanks for taking the time to leave your feedback. I'm so happy you found our staff friendly and enjoyed your stay here. I hope we can welcome you back to the hotel again in the future!

10/10 Excellent

Gord

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok!
Stayed 3 nights in Feb 2024
Response from Riley on Feb 11, 2024
Hello Gord! Thank you for taking the time to leave us your feedback. I am so happy you enjoyed your time here! I hope we can welcome you back to our hotel in the future!

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not appreciate the hidden $40 charge for a parking lot spot, especially since it wasn’t covered, secured and I had to park next to the dumpster. I could’ve stayed at a nicer place had I known about that.
Stayed 1 night in Feb 2024
Response from Tucker Nadal on Feb 4, 2024
Dear Julie,Thank you for taking the time to share your feedback. It is always helpful to hear from our valued guests. I completely understand your frustration with having to pay for parking. We do our best to educate our guests on the cost of parking in our lot, while also offering other options for parking in the downtown area. Having the option to park in our lot is convenient and I certainly understand why you chose to park with us. It is my hope that you enjoyed your stay and return to stay with us in the future!Regards,Tucker Nadal

10/10 Excellent

Melinda

Stayed 1 night in Jan 2024
Response from Andrew on Jan 27, 2024
Hello Melinda! Thank you for taking the time to leave us your feedback. I am so happy you enjoyed your time here! I hope we can welcome you back to our hotel in the future!

10/10 Excellent

Russel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional - you won’t find better hotel at twice the price. Staff were brilliant and rooms were spacious and comfortable. We will definitely visit again
Stayed 1 night in Jan 2024
Response from Joel Darr, General Manger on Jan 26, 2024
Dear Russel, Thank you for sharing such amazing feedback about our hotel. My team and i are thrilled that you have a nice experience. Thank you and come back soon. Best, Joel

10/10 Excellent

Russel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels we have stayed in. The staff were exceptional and made us feel like family. I would highly recommend this hotel - one of the best
Stayed 11 nights in Jan 2024
Response from Andrew on Jan 25, 2024
Hello Russel! Thank you so much for taking the time to let us know about your experience here. It warms my heart to hear we were able to give you exceptional service. I hope we can welcome you again soon!

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Andrew on Jan 17, 2024
Hi Zoe, thank you so much for leaving us your feedback! I am so happy you enjoyed your stay here and I hope we can welcome you back to our hotel in the future!

8/10 Good

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights visiting Denver for an avalanche game. 20 minute walk to ball arena. It was nice to be downtown. Bummer that there was so much construction happening in the area. On site parking was pretty pricy but there is a parking garage right across the street for cheaper. The staff was super friendly and went out of their way to accommodate. I booked a standard Kong that ended up being a courtyard facing room (no exterior windows). It made me feel really claustrophobic. The staff was able to move us to an exterior facing room, but with queen beds. The room was nice. I wish the lighting in the bathroom area was better. It was super hard to do makeup. The bed wasn’t very comfortable - kinda old and bumpy. I expected better for a Marriott. The Mexican restaurant attached was not great. The food wasn’t bad but the service was horrible and the drinks made so weak I’m not sure there was actually alcohol in them. I wouldn’t recommend eating there, especially with so many food options nearby. We enjoyed the pizza place along the corner and Sam’s #3 has excellent breakfast and really good mimosa! Overall it was a good stay mostly because of the staff and location. I like that key cards are required to enter the building from the street.
Response from Andrew on Jan 15, 2024
Hello Robyn, thank you for taking the time to leave us your feedback about our property. I'm so happy our staff was able to be accommodating and get you into an exterior facing room. I will certainly be letting my housekeeping manager know about the bed in your room as it may be time for that bed to retire! I'm happy you were able to take advantage of the great location of the hotel and eat out at some of the amazing restaurants we have in our vicinity. I'm sorry Casa Tequilas did not meet your expectations and I will be passing down your feedback to the owner. Thanks again for taking the time to let us know about your experience!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrew on Jan 14, 2024
Hello Kenneth, thank you so much for taking the time to leave us your feedback. I'm so happy that you enjoyed your stay here at our hotel and I hope we can welcome you again to our property.

10/10 Excellent

Yudelkis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew on Jan 8, 2024
Hello Yudelkis,Thank you so much for taking the time to leave us your feedback. I hope we can welcome you again soon!Regards, Andrew

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly staff. 16th St under construction so activities were at a minimum but plenty of shopping and dining nearby within a safe, walkable distance.
Stayed 2 nights in Dec 2023
Response from Joel Darr, General Manger on Jan 6, 2024
Dear Justin, thank you for sharing such great feedback. We are glad you enjoyed your visit. Best, Joel

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Lovely hotel and views! Hotel staff were warm and professional.
Stayed 2 nights in Dec 2023
Response from Joel Darr, General Manger on Jan 6, 2024
Dear Julie, we are so happy you enjoyed your stay with us. Come back soon! Regards.

6/10 Okay

Kyung min

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room is too hot or too cold.
Stayed 4 nights in Dec 2023
Response from Tucker Nadal on Dec 27, 2023
Dear Kyung Min,Thank you for taking the time to share your feedback on your most recent stay with us. We hope to see you again when your travels bring you back to the area!Regards,Tucker Nadal

8/10 Good

Karen

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Tucker Nadal on Dec 26, 2023
Thank you for taking the time to share your feedback on your most recent stay with us!

10/10 Excellent

Jessica, Berthoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew on Jan 1, 2024
Hello Jessica, thank you for taking the time to leave your feedback about our hotel. I'm so happy you enjoyed your stay here and I hope we can welcome you again!

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best Hotel!!!
Absolutely beautiful hotel! We are traveling across country and by far our best hotel! Best service and hotel was beautiful! It was also very convenient to downtown! We will stay here again if ever in Denver!
Stayed 1 night in Dec 2023
Response from Tucker Nadal on Dec 26, 2023
Dear Brandy,Thank you for taking the time to share your feedback on your most recent stay with us. It is always a delight to hear when our staff went above and beyond for you during your stay. It is our hope you return to stay with us in the future! Happy Holidays!Regards,Tucker Nadal

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Tucker Nadal on Dec 21, 2023
Dear Joe,Thank you for sharing about your recent experience while staying with us. It is always a delight to hear when our guests enjoyed their stay. We hope to see you again when your travels bring you back to the area!Regards,Tucker Nadal

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tucker Nadal on Dec 21, 2023
Dear Carol,Thank you for taking the time to share your feedback on your most recent stay with us! We hope to see you when your travels bring you back to the area! Regards,Tucker Nadal

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time at this hotel! The staff were so friendly, and had excellent customer service
Stayed 1 night in Dec 2023
Response from Andrew on Dec 17, 2023
Hello Janice, thank you so much for taking the time to leave us a review. I am so glad you enjoyed your stay here! We hope to welcome you again!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great hotel, excellent staff, great location.
Stayed 3 nights in Nov 2023
Response from Tucker Nadal on Dec 15, 2023
Dear Douglas,Thank you for taking the time to share your feedback on your most recent stay with us. It is always a delight to hear when our guests enjoyed their stay. It is my hope that you are able to return and stay with us when your travels bring you back to the area! Have a great day!Regards,Tucker Nadal

10/10 Excellent

Brian, Inver Grove Heights

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. I have been here before & would stay here again. The location was perfect for what my group needed.
Stayed 3 nights in Nov 2023
Response from Andrew on Dec 9, 2023
Hello Brian, thank you so much for taking the time to leave us your feedback. I am so happy you found your stay here enjoyable and we hope to welcome you again soon! Regards, Andrew Knoedler - Front Office Supervisor

8/10 Good

Terri

Business traveler
Desk manager rude. Lots of construction on streets around
Stayed 3 nights in Nov 2023
Response from Andrew on Dec 9, 2023
Hello Terri, I am so sorry to hear about your experience with our front desk. We strive to give everyone the best service that we can and I apologize we were not able to provide that for you. Regards, Andrew Knoedler - Front Office Supervisor