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Reviews of Aiden by Best Western Denver West/Golden

3 out of 5
Aiden by Best Western Denver West/Golden
15059 West Colfax Avenue, Golden, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 466 out of 1103 reviews" "
Rating 8 - Good. 308 out of 1103 reviews" "
Rating 6 - Okay. 172 out of 1103 reviews" "
Rating 4 - Poor. 83 out of 1103 reviews" "
Rating 2 - Terrible. 74 out of 1103 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with family
Liked: Property conditions & facilities
Everything was as expected. Nothing fancy, clean and friendly staff.
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Thank you so much for your review Ms. Patricia.I am glad to know you enjoyed your stay with us.I hope you can visit us again in the future.

8/10 Good

KAREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel - but still kept up. Clean. Friendly & helpful staff. Breakfast was good with a nice variety. We did not have a vehicle so we were able to walk across the road and do any shopping needed - and lots of eating opportunities.
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Hi Kaen,I appreciate you taking the time to write this review. I am glad you enjoyed your stay with us and it was convenient for your traveling needs. I hope you can visit us again in the future.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff
Stayed 4 nights in Apr 2024
Response from General Manager on May 5, 2024
Thank you for your review. I hope you enjoyed your stay with us.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Aiden in Golden for two nights in late April. The hotel has all the basic necessities at a reasonable price. The room was clean, breakfast was good, the staff was friendly and the location was near (not too near to be noisy) a major interstate. The cost was considerably less than nearby major hotel chains. It was perfect for our needs on this visit to Golden, since we were busy all day and just needed a comfortable and quiet place to sleep!
Stayed 2 nights in Apr 2024
Response from General Manager on May 4, 2024
Thank you so much for your review Robert, I am glad to know you enjoyed your stay with us. I hope you can visit us again in the future.

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on May 4, 2024
Thank you for your rating Kellie, I hope you enjoyed your stay with us.

10/10 Excellent

Nichole, Eads

Traveled with partner
Liked: Staff & service, property conditions & facilities
Really enjoyed our short stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
I am glad you enjoyed your stay with us Nichole.Please come visit us again soon.

4/10 Poor

Shannessy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you for your rating.

8/10 Good

Lucia

Liked: Cleanliness, staff & service
The room was nice! Wood floors, comfortable bed. TV had only regular TV stations that were fuzzy. Hot tub was hot but the jets weren’t strong. Sauna was great! Patio, breakfast, coffee/teas choices and bar were very well stocked. One thing that would need to change for me to rebook would be the smell of the hallway outside of our room. I think the carpet needs to be replaced or removed/wood floors put down. The hallway smelled like a mix of a locker room/unkept rest stop restroom. The staff was very kind and receptive to my comments at checkout. Overall, decent place to stay, very convenient for what we were doing.
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Thank you for taking the time to write this review. I am glad you enjoyed your stay with us besides our hallway carpet. Our carpet is fairly new and we have a shampooing schedule for it. I will definitely share your feedback with ownership.

2/10 Terrible

Jennifer, Fort Worth

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed on a Friday night. People partied in the parking lot. Going up and down the hallway being loud and rowdy. We were on the third floor and the eighteen wheelers going down the freeway with there jake brake on kept us up all night.
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Thank you for your feedback Ms. Jennifer,Unfortunately during the time that you stayed with us it was during the 4/20 Denver celebration and with so many concert attendees staying with us it was a little noisy. I hope you would consider giving us another opportunity in the future and we can check you in into rooms facing our pool that would be a bit quieter.

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location for seeing a show at Red Rocks with your basic strip mall amenities like groceries and restaurants within walking distance. It’s clean and quiet and has a mini mart onsite for snacks and beverages. My only disappointment was that the pool was drained and I would have liked to take a swim.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Hi Christina,Thank you for your review. I am glad you enjoyed your stay with us. I am sorry the pool was not ready for your enjoyment, since it is an outdoor pool we usually close it during the cold season but we are really close to opening it by the end of May. I hope you can visit us in the future.

2/10 Terrible

Jedidiah, PARACHUTE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk gave me my key for my room. I went up to it and went in turned on the light to find a woman in the room sleeping on the bed. I quickly left went back down to the desk and the gal at the counter said sorry gave me a new room and said that can happen from time to time. I have never had this happen before and do not intend to ever stay here again. When I got to the room with no one in it it was dirty, and the sink had an awful smell coming from it.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you for your review, I am sorry this happened during your stay. I appreciate your feedback and have shared with my staff.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you for your rating Jimmy, I hope you enjoyed your stay with us. Please come visit us again soon.

6/10 Okay

Malinda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs updating. Toilet paper holder was loose and then fell off the wall. A lot of wear and tear. Won't stay there again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for taking the time to write this review Malinda. I appreciate your feedback and will share with each depatment.

10/10 Excellent

Jennifer Arlette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you so much for your rating Jennifer. I hope you enjoyed your stay with us. Please visit us again soon.

8/10 Good

Christa

Traveled with partner
Liked: Amenities
The staff was great but the room was pretty dirty. Shower not cleaned and some ants eating crumbs off the bedside table. No trash can in the room either which is weird. Bed was clean and comfy though
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Thank you for your feedback Christina. I am sorry if there were issues with your room during your stay. I will share with housekeeping in order to prevent this happening in the future. I hope you can give us another opportunity.

10/10 Excellent

Lemuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff at Aiden are really friendly and helpful.
Stayed 1 night in Apr 2024
Response from Carrienna on Apr 19, 2024
Thank you, I'm glad you enjoyed your stay with us.

8/10 Good

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms facing the road are noisy. Once we switched rooms much better. Breakfast was ok, I’d say 3/5. The rooms are updated but you can tell they cut corners on some things, but beds are comfortable.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your review Candice. I hope you will give us another opportunity in the future.

8/10 Good

Genavieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you so much for your rating. I hope you enjoyed your stay with us.

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Than you so much for your review Paul. I am glad to know you enjoyed our breakfast. I hope you can visit us again in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Hi Dave,I am glad to know you enjoyed our hotel. I hope you can visit us again in the future.

10/10 Excellent

DAvid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was for an overnight while travelling. It was perfect for that
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you so much for your review David.I am glad our hotel was convenient for your traveling needs. I hope you can visit us again in the future.

10/10 Excellent

Marlys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, bed, Keurig coffeemaker. Bkfst was outstanding. We were impressed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Thank you so much for your review Marlys, I am glad you enjoyed our property. I hope you can visit us again in the future.

8/10 Good

LEONA

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed one night and it was good for the price. However, we did see some little sugar ants in the bathroom.l
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to write this review Leona.I appreciate you letting us know regarding the ants, we have our pest control person going thru all the rooms. I hope you can visit us again in the future.

8/10 Good

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review Jeffrey, I am glad you enjoyed your stay with us. Please visit us again in the future. :-)

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for your review. I hope you can visit us again in the future.

6/10 Okay

Khalil

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for your rating. We hope you enjoyed your stay.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay as always
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for your review Joseph.I am glad you enjoyed your stay with us.

6/10 Okay

Alex

Traveled with family
The hotel is a bit worn out, especially the rooms. When I showed up for breakfast 20 minutes before closing half of the items were not available and I had to ask the young lady working there to bring out more eggs, Canadian bacon, milk and yogurt because there was none.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for taking the time to write this review. I am sorry if your stay was not completely satisfactory, I hope you can give us another opportunity in the future.

10/10 Excellent

Romina, Centennial

Traveled with partner
Liked: Cleanliness, staff & service
It was outdated but clean and quiet. The price is affordable and perfect for a quick gateway
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for your review Romina. I am glad you enjoyed your stay with us.Please visit us again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price.
Stayed 4 nights in Feb 2024
Response from Esmeralda on Feb 20, 2024
Thank you so much for taking the time to provide positive feedback.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for your rating Fernando, I hope you enjoyed your stay with us. Please come visit us again in the future.

10/10 Excellent

Nicole

Traveled with partner
Liked: Property conditions & facilities
Good breakfast and I appreciate that they use paper products instead of styrofoam
Stayed 1 night in Feb 2024
Response from Esmeralda on Feb 11, 2024
Hi Nicole,Thank you so much for taking the time to provide positive feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Rooms are well decorated. Beds are comfortable. Good pillows. Easy check in and out. Breakfast was good.
Stayed 1 night in Feb 2024
Response from Esmeralda on Feb 11, 2024
Hi Christopher, Thank you so much for taking the time to provide positive feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Esmeralda on Feb 11, 2024
Thankyou Jennifer ,Hope to have you here with us again! Warm Regards,

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy, dirty, awful breakfast
Stayed 3 nights in Feb 2024
Response from Esmeralda on Feb 11, 2024
Hi Steve, We hope to get a second chance to make it right for you.I will share your comments with the team so that we can improve service. I hope you will consider staying with us again and we will exceed your expectations.

4/10 Poor

Ken

Disliked: Property conditions & facilities
No hot water in the room. Staff didnt seem to care. Incidental refund never showed up.
Response from Esmeralda on Feb 11, 2024
Hi Ken, I did reach out the day of and spoke to you about the inconvenience that we did not expect to happen.Please reach out to us if there's something else missing.Have a nice day.Warm Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
At first glance the room looked very appealing. But, then you start to look harder and things were just a little run down or poorly renovated. Our bed was comfortable but the mattress had no fitted sheet, The cable was out (due to inclement weather), we tried to enjoy a cup of coffee in the room but the keurig was broken, and there were people up all hours of the night talking loudly and running up and down the halls. During the second day of our stay, we noticed a strong smell of smoke. After looking out the window we saw a fireman telling us to evacuate. No alarms or calls were made to our room to alert us prior. Turns out the staff laundry room caught fire for a short period of time. The breakfast was decent and the front desk area offered snacks for purchase. Not our best hotel experience but then again, the room was only $99/night.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you so much for taking the time to write this review. I apologize if your stay as not satisfactory, I hope you can give us another opportunity in the future.

10/10 Excellent

Ching, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Jan 2024
Response from Esmeralda on Feb 11, 2024
Hi Ching, Thankyou for your feedback! We were happy to have you!Warm regards,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you so much for your rating Brad, I hope you can come visit us again in the future.

10/10 Excellent

Bawanthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you so much for your rating Bawanthi, Please visit us again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you for your rating. I hope you enjoyed your stay with us.

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely recommend
Easy check in. Clean room. Nice amenities. Great breakfast
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you so much for taking the time to write this review. I am glad to know you enjoyed your stay with us. I hope you can visit us again in the future.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you so much for your rating Michael. I hope you you enjoyed your stay with us. Please visit us again in the future.

10/10 Excellent

Reid

Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you for your rating, I hope you can visit us again in the future.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you so much for your rating. I hope you enjoyed your stay with us. Please visit us in the future.

8/10 Good

Lilija

Stayed 3 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you so much for your rating, I hope you enjoyed your stay.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you so much for your review, I hope you enjoyed your stay with us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you so much for your review, I hope you enjoyed your stay with us.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Clean
Friendly staff and clean facility
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Hi Lisa, Thank you for your review. I hope you enjoyed your stay with us. Please visit us again in the future.

6/10 Okay

Georgianna

Traveled with pets
Liked: Staff & service
There was dog poop all over the place outside, really need to make people pick up after their dogs. My towels were dirty with stains and there was other people’s hair on them so that was really gross. Otherwise, the rest of the place was alright. Not a fancy hotel so you get what you pay for but could have been cleaner.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Thank you so much for your feedback Georgianna, we have definitely taken note of it and will address accordingly. I hope you can give us another opportunity in the future.