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Reviews of Homewood Suites by Hilton Denver West Lakewood

3 out of 5
Homewood Suites by Hilton Denver West Lakewood
139 Union Blvd, Lakewood, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 302 out of 553 reviews" "
Rating 8 - Good. 158 out of 553 reviews" "
Rating 6 - Okay. 47 out of 553 reviews" "
Rating 4 - Poor. 25 out of 553 reviews" "
Rating 2 - Terrible. 21 out of 553 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Drew L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and room was clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Markus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite, was really nice, comfortable and clean!
Stayed 1 night in Apr 2024

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome! Room was a nice size for our family of 5 and staff was very friendly and attentive
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from K on Mar 23, 2024
Thank you so very much for your positive REVIEW!!!! Hopefully you will choose us again in the FUTURE!!!

8/10 Good

Amanda, Arvada

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast, pet friendly. Laundry room for personal use and both pool and hour tub(could be a bit warmer) The only complaint I would have is not on the hotel itself but on its neighboring business Wells Fargo who has an adjacent parking lot that backs up to the hotels courtyard in the back of their building by the pool and we were given permission by the hotel staff when we checked in to park over there and come Monday when we were trying to get checked out and take our belongings to our truck a rental car from Wells Fargo proceeded to try and intimidate and harass not only my husband but myself into threats of he was going to have our vehicle towed and started cussing at us and it became a real downer on what had been a great trip at this hotel
Stayed 2 nights in Mar 2024
Response from K on Mar 23, 2024
Sorry that the encounter with Wells Fargo wasn't very pleasant - nevertheless thank you so very much for your positive REVIEW!!!!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Modern design, comfortable rooms, spacious showers, roomy kitchen, useful sitting area, very good hot breakfast. Liked this hotel a lot.
Stayed 1 night in Mar 2024
Response from K on Mar 23, 2024
Thank you so very much for your positive REVIEW!!!! Hopefully you will choose us again in the FUTURE!!!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy
Stayed 1 night in Feb 2024
Response from K on Mar 23, 2024
Thank you so very much for your positive REVIEW!!!! Hopefully you will choose us again in the FUTURE!!!

10/10 Excellent

Dawn

Stayed 1 night in Jan 2024
Response from K on Mar 23, 2024
Thank you so very much for your positive REVIEW!!!! Hopefully you will choose us again in the FUTURE!!!

8/10 Good

Jesus M

Stayed 2 nights in Jan 2024

6/10 Okay

Ana B

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s an older property, staff is amazing. The hallways smell, the room is very outdated. We stood in the second floor for 4 days and the people on top were extremely loud.
Stayed 4 nights in Dec 2023

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

MICHAEL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In short, we did have a very pleasant stay in this property. The staffs are friendly and helpful overall. We checked in and interacted with the night-time receptionist Ms. Summer several times and she provided us exceptional and beyond expectation customer service. I hope this is the model of staffs or such good culture can persist in the staffs. The continental breakfast is great, sufficient and enough variety of choices. Containers are almost never empty. Things are organized clean and neatly. This save us time for hunting breakfast cold outside. Great job to the kitchen staffs! This is for sure an important factor for some travelers like us when picking a mid-tier hotel stay. The property, fixtures, furniture and so on do show their age. This is important to note, so it may not best fit those chasing after newest, latest and the most modern room/suite. However, giving the age of those "hardware", I can see this property gives and tries their best effort to keep up the condition. At least they are neat, tidy and clean. The property is located pretty west of Denver, great location or almost the closest one still in Denver for traveling to the ski areas/resorts in the west. This is one of the reason we picked this property as well. We like the breakfast, friendly staffs, location and comfortable space of the suite. The carpet, fixtures and furniture if can be replaced/upgraded, that will make it even better! We will pick this property in the future if we can.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hoang

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here many times and enjoyed it. Extremely friendly staff, and clean rooms.
Stayed 1 night in Dec 2023
Response from K. Ramos on Jan 4, 2024
Thank you so very much for your review. It is truly nice to hear that your experience was GREAT!!!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and spacious
Stayed 2 nights in Dec 2023
Response from K. Ramos on Jan 4, 2024
Thank you so very much for such a positive review. We look forward to seeing you again.

2/10 Terrible

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
YUCK/DISGUSTING
The room had a horrifying smell! Old moldy.. carpet was gross and old. Fire alarm went off at 6 am total inconvenience. I actually thought I made reservations at home 2 suits.. total mistake
Stayed 1 night in Nov 2023
Response from Keith on Nov 19, 2023
Ms. Ulibarri. I do apologize for your experience. Honestly, I wish you had informed us of these issues during your stay so that we could have had the opportunity to resolve immediately. Just to inform you, our property is at the cusp of being renovated - hence the appearance of our carpet. As for the alarm going off at 6am - that was an actual emergency and outside of our control - because it was an emergency. If you have ANY additional questions or concerns. Please do not hesitate in contacting me.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Staff was very friendly and helpful, very clean and comfortable. Great breakfast and nice indoor pool to enjoy. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from K. Ramos on Jan 4, 2024
Thank you so very much for your review Katie. Look forward to your return.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from K. Ramos on Jan 4, 2024
Thank you so very much for your review. It is truly nice to hear that your experience was GREAT!!!

10/10 Excellent

Evan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff - excellent room - weird parking and confusing navigation to get around all the parking lots in the dark.
Stayed 1 night in Nov 2023
Response from K. Ramos on Jan 4, 2024
Thank you so very much for your review. It is truly nice to hear that your experience was GREAT!!!

6/10 Okay

Dennis

Liked: Staff & service
Bathroom a bit dated and toilet runs.... Pillows need to be replaced.
Stayed 2 nights in Oct 2023

4/10 Poor

Michael

Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Miriam

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not enough beds
Hotels.com overbooked stays and I didn't get what I requested/needed for my stay. I chose a two queen handicap accessible room for myself, my 9y/o son and my brother who has a prosthesis which is why I needed it to be accessible. We were only there for a Rugby game and arrived late, to receive a King bed that didn't even have a sofa in it. I was told it was the last room and by that time I was not going to drive around looking for a room at midnight. They offered me a dirty room, would change bedding, yeah NO. The three of us had to sleep on one bed bc the floor was too uncomfortable for my little guy...... Won't be using this site again. I had even called another hotel directly earlier in the day to make sure they had accessible rooms, they didn't which is why I went here for the comparisons...
Stayed 1 night in Oct 2023
Response from Keith on Oct 10, 2023
We do apologize for this inconvenience as our system did not have the room type available at all. I do not understand how you were able to make this type of reservation. Please contact me.

2/10 Terrible

Monica

Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Keith on Oct 10, 2023
Ms. Trujillo we do apologize for your experience - we have been a bit impacted by the property management system PEP which has caused severe delays at check in. Again we do apologize and safe travels.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional and did a great job.
Stayed 2 nights in Oct 2023
Response from Keith on Oct 14, 2023
Thank you so very much for the positive feedback!!! Safe travels to you and your family!!!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Sep 2023
Response from Keith on Oct 4, 2023
Thank you so very much for your response. It is truly appreciated.!!!!

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice and accommodating. Our room was quiet and clean.
Response from Keith on Sep 29, 2023
Thank you so much for such a positive review!!! I will share this with our staff. Safe Travels!!!

4/10 Poor

April

Liked: Cleanliness, staff & service
Double charged
I was charged at the hotel, but the room was already paid for. "Veronica" tried to fix it, but, I was still charged. I sure hope this gets fixed soon. The room itself was nice, clean.
Stayed 1 night in Sep 2023
Response from Keith on Sep 29, 2023
Please forgive - unfortunately, things like this do occur. Please feel free to contact the hotel and ask for Keith.Safe Travels

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Keith on Sep 29, 2023
Thank you so much for your positive review - I will share with our staff!!! Best regards and Safe Travels!!!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keith on Sep 29, 2023
Thank you so much for your positive review - I will share with our staff!!! Best regards and Safe Travels!!!

4/10 Poor

Julie

Stayed 1 night in Sep 2023
Response from Keith on Sep 29, 2023
Thank you so much for your positive review - I will share with our staff!!! Best regards and Safe Travels!!!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Sep 2023
Response from Keith on Sep 29, 2023
Thank you so much for your positive review - I will share with our staff!!! Best regards and Safe Travels!!!

8/10 Good

Monte Allen, Medina

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
great location to visit Red Rocks. breakfast was good-typical selections- but get there early before things run out. My traveling companion cleaned some gross stains on the couch before she could stay. the room was dated but functional. full size fridge was nice. The Chicago Pizza bar is just a short walk and very nice. The whirlpool tub is at temp and relaxing. pool is small and shallow but clean & nice. the location is kind of odd but easily accessible once you figure out where it is.
Stayed 5 nights in Aug 2023
Response from Keith on Sep 29, 2023
Thank you so much for your positive review - I will share with our staff!!! Best regards and Safe Travels!!!

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Keith on Sep 29, 2023
Thank you so much for your positive review - I will share with our staff!!! Best regards and Safe Travels!!!

8/10 Good

Kelly

Stayed 1 night in Aug 2023
Response from Keith on Sep 29, 2023
Thank you so much for your positive review - I will share with our staff!!! Best regards and Safe Travels!!!

10/10 Excellent

Ally, OMAHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 3 nights in Jul 2023

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Shower
The Shower would only get Hot. Was very hard to shower in very hot water
Stayed 4 nights in Jul 2023

10/10 Excellent

Katherine

Stayed 1 night in Jul 2023

10/10 Excellent

Meganne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient access to Denver and suburbs. Hotel was clean with a nice pool and hot tub. Convenient to RedRocks park, Dino ridge, natural science and natural history museums. Easy access to airport. Staff was helpful. Clean and quiet.
Stayed 1 night in Jul 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay and the people at the front desk were amazing. Julie checked us in really early and then when we came back from the zoo her and Elizabeth were awesome in helping us though a difficult situation.
Stayed 2 nights in Jul 2023

8/10 Good

Ronda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the room except for the bathroom sink that would not drain. Good water pressure in the shower, very clean room, breakfast was good. Clean throughout the hotel. We will definitely be back.
Stayed 2 nights in Jun 2023

10/10 Excellent

AMABELY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Stayed 5 nights in May 2023

10/10 Excellent

Chelis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice! Perfect breakfast gourmet style! Always serving fresh coffee , water and tea! Swimming pool cold, but hot tub relaxed
Stayed 1 night in May 2023
Response from Jesus Alvarez / General Manager on May 31, 2023
Thank you so much for the review!

10/10 Excellent

Danyel, Northglenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms.
Stayed 1 night in May 2023
Response from Jesus Alvarez / General Manager on May 31, 2023
Thank you!

10/10 Excellent

Karol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jesus Alvarez / General Manager on May 31, 2023
Thank you so much!

10/10 Excellent

Amber

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jesus Alvarez / General Manager on May 9, 2023
Thank you!

2/10 Terrible

Shannon

Traveled with family
Disliked: Staff & service, room comfort
Overbooked me and i was moved to the home2 suites. We walked into the room and it only had 1 queen bed and 1 pullout bed. We had 3 adults and requested 2 queens and a pullout.
Stayed 2 nights in May 2023
Response from Jesus Alvarez / General Manager on May 31, 2023
I do apologize, we never like to walk a guest and sometimes we don't really know the guests situation.

10/10 Excellent

Rhiannon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay.
Stayed 1 night in May 2023
Response from Jesus Alvarez / General Manager on May 9, 2023
Thank you!

10/10 Excellent

Cassie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Beds were pretty hard, but that's pretty standard in hotels. Staff was friendly, but struggled a bit during check in. Maybe they were new? I didn't mind as they were apologetic about issues and very nice.
Stayed 1 night in Apr 2023
Response from Jesus Alvarez / General Manager on May 9, 2023
Thank you!

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent value, about what you would expect.
Stayed 3 nights in Apr 2023
Response from Jesus Alvarez / General Manager on May 9, 2023
Thank you!