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Reviews of Mint House Denver Downtown Union Station

4 out of 5
Mint House Denver Downtown Union Station
1777 Chestnut Pl, Denver, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 193 out of 289 reviews" "
Rating 8 - Good. 54 out of 289 reviews" "
Rating 6 - Okay. 24 out of 289 reviews" "
Rating 4 - Poor. 12 out of 289 reviews" "
Rating 2 - Terrible. 6 out of 289 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Mint House on May 15, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Eyobe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mint House on May 15, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Tyrel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and overall building. Fitness center was great.
Stayed 1 night in May 2024
Response from Mint House on May 13, 2024
They took perfect care of my home, communicated clearly throughout, and I would welcome them back in a heartbeat! It was an honor to host you - sending you a warm thank you from all of us at Mint House!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Great downtown location. Nice property with nice view. Easy communication, and instructions were clear
Stayed 1 night in May 2024
Response from Mint House on May 12, 2024
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

10/10 Excellent

Sonya

Liked: Amenities
Great! Loved it
Stayed 2 nights in Feb 2024
Response from Mint House on May 4, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Josh

Traveled with group
Liked: Cleanliness, property conditions & facilities
Spacious apartments. Wonderful views. Free coffee in the lobby. Allowed to check in early upon arrival.
Stayed 3 nights in Apr 2024
Response from Mint House on Apr 29, 2024
You were a fantastic guest! I’d be glad to host again anytime. They took great care of my place, left it clean and tidy, and was a pleasure to speak with. Highly recommended! Thank you from all of us at Mint House!

8/10 Good

Concepcion

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Mint House on Apr 29, 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 Excellent

Cara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mint House on Apr 29, 2024
You were a fantastic guest! I’d be glad to host again anytime. They took great care of my place, left it clean and tidy, and was a pleasure to speak with. Highly recommended! Thank you from all of us at Mint House!

10/10 Excellent

Whitney

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 4 nights in Apr 2024
Response from Mint House on Apr 29, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Angelica

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mint House on Apr 29, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service; very responsive; so much space to relax in; great restaurants and grocery options nearby
Stayed 1 night in Mar 2024
Response from Mint House Guest Care on Mar 24, 2024
Thank you so much, Sara! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Luke William

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mint House Guest Care on Mar 19, 2024
Thank you, Luke! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Mikky

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed the stay and the view was absolutely stunning.
Stayed 5 nights in Mar 2024
Response from Mint House on Mar 18, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

6/10 Okay

Chantele

Liked: Cleanliness
The property is nice, and in a good location. The apartment is also clean. Unfortunately, the bathroom sink had cloudy water and the bathroom tub and very very bad drainage to the point that I was standing in a small pool up to my ankles every time I took a shower.
Stayed 2 nights in Mar 2024
Response from Justin E. on Mar 11, 2024
Hello Chantele and thanks so much for providing us with your review. While I'm pleased to hear that your overall stay with us went well and that our cleanliness, tech, location, and staff all met your expectations, I do apologize that the bathroom sink had cloudy water and drainage challenges which detracted from your overall experience. Please be assured I will review your comments with my team and ensure that corrective action where feasible so that these issues do not occur again in the future. We appreciate your business and hope to see you back again on your future travels to Denver. Take care.David DiFalcoGeneral Manager

10/10 Excellent

Marlo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern and clean. Great practical details supplied. Our family appreciated the amazing fitness center too. Great location near train station and many highly reviewed places to eat and places to see.
Stayed 3 nights in Feb 2024
Response from Mint House on Feb 26, 2024
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

4/10 Poor

Randy, Tualatin

Traveled with group
Disliked: Cleanliness
Upon arrival to Mint House Denver, there was a cleaning product bottle in the bathroom, damp towels on the rack, a used sponge in the kitchen sink, and trash in the kitchen bin. The bathtub had a clogged drain, leaving me standing in two inches of soapy scum water. I booked a room with the expectation of doing laundry, but the room was out of laundry pods. I asked the onsite staff for help, and they referred me to a concierge number that was closed for the day. I responded to a 'how is your stay' text, and tried over TWO DAYS to get the central staff to corodinate with the building staff to deliver laundry pods. It never happened. Several of the apartment furnishings/upholstery/materials looked worn, clearly a building that was designed to last only as long as the developer took to flip it. But if you love trains, you will appreciate the freight cars shunting in the adjacent rail yard in the middle of the night. Skip the inattentive experience of Mint House and choose a property that prioritizes customer experience and local staff catering to your needs.
Stayed 2 nights in Feb 2024
Response from Mint House on Feb 18, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and convenient.
Stayed 1 night in Feb 2024
Response from Mint House on Feb 18, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from Mint House on Feb 14, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mint House on Feb 14, 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Great price, location, and comfort in Denver
Incredible location, building, and amenities. Pool was closed for maintenance, but it's the middle of winter so that makes sense. The room, view, and decor were super cool as was the price. Cleanliness was mostly good, though there was a dirty washcloth stuffed above the dryer. Granola bars were a nice and appreciated touch; coffee was gross but maybe just needed creamer or milk.
Stayed 1 night in Jan 2024
Response from Mint House on Feb 14, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Mint House on Feb 14, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, room comfort
Key fob
Needs to better inform customers that this hotel is located in a residential building complex and parking is not included. Any other hotels come with parking. Elevator needs key fob to work, but you have to leave your key fob in the apartment. So you have to go to the lobby and walk up through the whole parking lot. And thats only because i happened to grab my parking lot pass because i thought that had to be left in room. Lucky i did or i wouldnt have been able to get my car and i would have been stuck at the lobby
Stayed 1 night in Jan 2024
Response from Mint House Guest Care on Feb 6, 2024
Thank you, Anthony for sharing your feedback. It's notes like this that help us continue to improve our guest’s experiences to create memorable and seamless stays. Thank you for allowing us to host you and we hope to see you again soon.

10/10 Excellent

Dori

Traveled with group
Great experience.
The Mint House had so many cool amenities. I really wish we were staying for more than just one night. The bed was super comfy too. Would definitely book again next time I’m back in Denver hopefully for longer. Location was in walking distance of many fun things.
Stayed 1 night in Jan 2024
Response from Mint House Guest Care on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
This was our first time staying at Mint Hotel and we had the best experience. Communication and check in was top notch and the accommodations were precisely cleaned and absolutely perfect! We would highly recommend choosing Mint Hotel for your next visit to Denver.
Stayed 1 night in Jan 2024
Response from Mint House Guest Care on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, room comfort
Wonderful location in Denver
Stayed 3 nights in Jan 2024
Response from Marchie B. on Jan 25, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

melanie

Traveled with group
Liked: Cleanliness, room comfort
Enjoyed my stay
Mint house is really nice located near a lot of stuff and great food. Will stay again
Stayed 3 nights in Jan 2024
Response from Mint House Guest Care on Jan 24, 2024
Thank you so much, melanie! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

2/10 Terrible

Azanae

Stayed 3 nights in Jan 2024
Response from Mint House on Feb 14, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

8/10 Good

Idesha

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Great building and location!!!!
Mint House was a good alternative to a traditional hotel. The apartment was very modern and comfortable. I would definitely stay again. Here are my pros and cons: PROS Location was perfect! Lots of walkable stores and restaurants, with Whole Foods right across the street. Union Station was maybe 2 blocks away and we took the Amtrack up to the snow with no issues. Check in and out was very simple. I saw a few prior reviews that had some issues but the instructions were detailed and clear, and a security guard was always in the lobby to assist. Since it was below zero on my trip i was VERY appreciative that the hot water in the unit was HOT HOT. The heater worked well and kept the apartment nice and toasty. CONS My biggest issue was the cleanliness of the unit. I'm not normally nit picky and at first glance the common space was great. Until i went into the master bed and bath. The carpet was filthy with hair and random things stuck in it. Some of the bathroom towels were dingy. I also found a few hairs on the comforter so i slept on the other side. It looked like the unit was "picked up" in terms of making the bed and folding the towels but not actually cleaned. Luckily I had a few clean towels to work with but I refused to vacuum that carpet or pick up anyone's hairs. Supplies were also limited in terms of toilet paper and paper towels. There were not new rolls of either and I had a 4 day stay, so we ran out after about 2 days. No tvs in bedrooms
Stayed 4 nights in Jan 2024
Response from Mint House Guest Care on Jan 24, 2024
Thank you, Idesha for sharing your feedback. It's notes like this that help us continue to improve our guest’s experiences to create memorable and seamless stays.

8/10 Good

Andresa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful downtown suite; perfect for a weekend getaway! Great downtown access and walking distance to all my immediate needs/amenities. The unit was exactly as described, clean and great customer services for all your needs. Great size space, wonderful amenities (washer/dryer, full kitchen/etc.) and even a great gym to use. Will definitely stay again on my next jaunt through Denver!
Stayed 3 nights in Jan 2024
Response from Mint House Guest Care on Jan 24, 2024
Thank you so much, Andresa! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Angela

Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Marchie B. on Jan 14, 2024
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Danielle

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on Jan 24, 2024
Thanks so much, Daniella. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

8/10 Good

Bretta

Stayed 1 night in Jan 2024
Response from Mint House Guest Care on Feb 6, 2024
Thank you, Bretta! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Tamberlyn, Murfreesboro

Stayed 3 nights in Jan 2024
Response from Mint House Guest Care on Jan 24, 2024
Thank you, Tamberlyn! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Brooke

Stayed 1 night in Jan 2024
Response from Mint House Guest Care on Feb 6, 2024
Thank you, Brooke! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Jahsana

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on Feb 6, 2024
Thank you, Jahsana! We're so grateful to have fantastic guests like you! Please come back and see us any time!

6/10 Okay

Pinyi

Traveled with group
Liked: Cleanliness, property conditions & facilities
The apartment is decent, but the walls are thin, and Union Station is quite loud at night. In addition, $50 per night for parking is ridiculous.
Stayed 5 nights in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thanks so much, Pinyi. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

10/10 Excellent

William

Stayed 2 nights in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you, William! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Adamaris

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you, Adamaris! We're so grateful to have fantastic guests like you! Please come back and see us any time!

8/10 Good

Amanda

Stayed 5 nights in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you, Amanda! We're so grateful to have fantastic guests like you! Please come back and see us any time!

6/10 Okay

Martie

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
A wee bit disappointing
The unit was actually pretty cool, however, we purchased a 2 bedroom because we were traveling as a family and 3 hrs before check in we got a message telling us it was no longer available via text, when we stated we were notnok with that they told us we could take what they had which was two single rooms or get a refund, to find a 2 bedroom anything over holiday break would have been impossible so we took the two singles. The management team at the site were lovely and very accomodating however they did not work for Mint, Mint is 100% off site (likely NY or somewhere), we tried to check in but they sent our room number but no code. Called the number provided, ling wait time, an hour later someone called me back. They were responsive by text, usually 20 to 30 mins on response. Like I stated the room was pretty cool, however the floor in room 821 had hair balls, the counters were dirty and there were crumbs everywhere. Our unit was in better condition, or so we thought, the water did not drain in the bathtub when taking a shower, and the mattress pad was very dirty, did not look like it had been washed when the prior people checked out. The location was amazing, again the room has the potential to be incredible, just not quite ready for prime time
Stayed 2 nights in Dec 2023
Response from Marchie B. on Dec 30, 2023
We're so sorry to hear that your stay with us wasn't as amazing as we had hoped. We apologize for the inconvenience that it may have caused and will use your feedback to do better. It's feedback like this that helps us continue to improve our guests' experiences. Thank you for allowing us to host you. We hope to see you again soon so we can meet your expectations!

10/10 Excellent

Agustin

Stayed 5 nights in Dec 2023
Response from Marchie B. on Dec 30, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you, Trevor! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you, John! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Thomas, Tulsa

Stayed 2 nights in Dec 2023
Response from Mint House Guest Care on Jan 24, 2024
Thank you, Thomas! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

Zachary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here with some friends while in Denver and we had a great time! It was a perfect walking distance from the Ball Arena, where the Nuggets play. Overall, this place is great and I would highly recommend staying here.
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you so much, Zachary! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marchie B. on Dec 23, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
This was such a great trip! The price was right and we were able to have tons of space in the mint house. They worked with us on parking, which was so generous and helpful. Thank you! We had such a great time.
Stayed 2 nights in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you so much! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was great I would definitely stay again !!
Stayed 5 nights in Dec 2023
Response from Marchie B. on Dec 20, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Allison

Stayed 1 night in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you so much, Allison! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mint House Guest Care on Jan 2, 2024
Thank you so much! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!