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Reviews of Quality Inn Denver Westminster

3 out of 5
Quality Inn Denver Westminster
Westminster, CO

Reviews

7.4

Good

Rating 10 - Excellent. 268 out of 1011 reviews" "
Rating 8 - Good. 359 out of 1011 reviews" "
Rating 6 - Okay. 187 out of 1011 reviews" "
Rating 4 - Poor. 123 out of 1011 reviews" "
Rating 2 - Terrible. 74 out of 1011 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Robert, Ralston

Liked: Cleanliness, property conditions & facilities
Property was clean but only 70' to an interstate. The road noise and a faulty/loud AC kept me up almost all night. Not the place to go to if you want to sleep quitely. Nice breakfasts though!
Stayed 2 nights in May 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here several days. It was convenient location for our trip and reasonably priced. The only complaint was the pool was not available during our stay.
Stayed 5 nights in May 2024

6/10 Okay

Mack

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly service clean
Stayed 1 night in May 2024

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Nothing fancy but clean and had all that you need for a quick night
Stayed 1 night in May 2024

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator didn't work
Stayed 3 nights in Mar 2024

10/10 Excellent

Joshua Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Hollis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024

4/10 Poor

Robert

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Victoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Darrell

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room had a bad mold smell. Could have been from the A/C,Heating unit. Bothered my allergies.
Stayed 1 night in May 2024

8/10 Good

Melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice property for the money. When we arrived the elevator was broken. I have MS and had to walk 3 floors the whole 5 day stay. They were apologetic but that really didn’t help with the stairs. Nice breakfast. Pool still closed. Ugh.
Stayed 5 nights in May 2024

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dena on May 19, 2024
Thank you for your feedback. Hope to see you again.

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Philip

Traveled with group
Liked: Cleanliness, staff & service
Staff was friendly. Breakfast selection was okay. Conveniently located off the freeway. Pleasant stay.
Stayed 2 nights in Mar 2024
Response from Dena on May 19, 2024
Thank you for you feedback. We apologize for your stay and will discuss with staff to improve guest satisfaction.

2/10 Terrible

Karen

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst Hotel ever - walked in the door and people told us to not check in and leave. Elevator was broken, pool windows were covered and when looking over it was half full with grungy water. Lady at the counter was asking for some soap. How can this Hotel even be in business. Person at counter was also totally disengaged like he didn't care. If I could give neg number I would. Never gave a hotel this bad a review.
Stayed 1 night in May 2024
Response from Dena on May 19, 2024
Thank you for you feedback. We apologize for your stay and will discuss with staff to ensure and improve guest satisfaction.

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2024
Response from Dena on May 12, 2024
Thank you for your feedback. We hope to see you again.

4/10 Poor

Jamie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything of significance was out of order
Stayed 3 nights in May 2024
Response from Dena on May 12, 2024
We apologize your stay was not up to standard and will take your response into consideration to provide guest satisfaction.

8/10 Good

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast was a great way to start the morning after a night's stay!
Stayed 1 night in Apr 2024
Response from Dena on May 12, 2024
Thank you for your feedback.

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great
Stayed 1 night in May 2024
Response from Dena on May 12, 2024
Thank you for your feedback. We hope to see you again.

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff was polite, energetic and helpful. Wish we had known ahead of time that the pool area was closed.
Stayed 1 night in May 2024
Response from Dena on May 12, 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Liang Yu, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent experience. The room is clean and staff are nice.
Stayed 1 night in May 2024
Response from Dena on May 12, 2024
Thank you for your feedback. We hope to see you again.

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was an ok stay. Nothing special but neat and clean.
Stayed 4 nights in Apr 2024
Response from Dena on May 12, 2024
Thank you for your response.

6/10 Okay

Kyson

Liked: Cleanliness
The
Stayed 1 night in Apr 2024
Response from Dena on May 12, 2024
We apologize your stay was not up to standard and will take your response into consideration to provide guest satisfaction.

6/10 Okay

catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People hanging out around outside, looked like homeless camp close. Room was dirty, stains everywhere, drywqll coming off. So
Stayed 2 nights in Apr 2024
Response from Dena on May 12, 2024
We apologize your stay was not up to standard and will take your response into consideration to provide guest satisfaction.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff
Stayed 6 nights in Apr 2024
Response from Dena on May 12, 2024
Thank you for your response. We hope to see you again.

8/10 Good

Gary E

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great place to stay. The room I was given was clean and slept well and the staff was pleasant. So I highly recommend staying at this hotel if you're on a budget like myself.
Stayed 2 nights in Apr 2024
Response from Dena on May 12, 2024
Thank you for your response. We hope to see you again.

2/10 Terrible

Steve

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Pool, hot tub and business center were down. Place was filthy. Hotel smelled like pot. Trim peeling and mold in bathroom. Toilet did not flush. After first night moved to top floor. Room was a little quieter, toilet was also broken and mold in bathroom. Broken tv remote and filthy floors with crumbs/crackeds on floors. Terrible breakfast. The gentleman from India that assisted me to moving rooms was very nice. Polite and apologetic. The older lady at night and other younger girl did nothing to address toilet that wouldn’t flush. Would not stay here again.
Stayed 3 nights in Apr 2024
Response from Dena on May 12, 2024
We apologize your stay was not up to standard and will take your response into consideration to provide guest satisfaction.

6/10 Okay

Autumn

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
An okay place to stay for the price. Got there and had to do some disinfecting and cleaning of sticky gunk off of surfaces, clean the microwave and fridge, etc.
Stayed 5 nights in Apr 2024
Response from Dena on May 12, 2024
We apologize your stay was not up to standard and will take your response into consideration to provide guest satisfaction.

4/10 Poor

Alissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Picture on line look nothing like the rooms bathrooms way to small made me pay 100 deposit which come out of no where for incidentals not ok that was more then the room and then tells me i gotta wait 5 days to get it back
Stayed 1 night in Apr 2024
Response from Dena on May 12, 2024
We apologize your stay was not up to standard and will take your response into consideration to provide guest satisfaction.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I got here early after a 17 hour drive. They got me into a room early. Staff were friendly. Good food around. only complaint would be noise from HWY 25, but I slept well once asleep. Room was good. Pool was in repair so price of room was affordable so I could stay close to Ball Arena. GO AVS GO!!! We want The CUP!!
Stayed 1 night in Apr 2024
Response from Dena on May 12, 2024
Thank you for your response. We hope to see you again.

2/10 Terrible

joshua

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Smells bad. Pool was closed, so all ammenities were not available. Was there 10 min because no pool and would not refund us
Stayed 3 nights in Apr 2024
Response from Dena on May 12, 2024
We apologize your stay was not up to standard and will take your response into consideration to provide guest satisfaction.

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dena on May 12, 2024
Thank you for your response. We hope to see you again.

8/10 Good

melissa L

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No ice
Stayed 2 nights in Apr 2024
Response from Dena on May 12, 2024
Thank you for your response. We hope to see you again.

8/10 Good

Shaan

Business traveler
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Dena on May 12, 2024
Thank you for your response. We hope to see you again.

6/10 Okay

Amany Kouakou

Stayed 3 nights in Apr 2024
Response from Dena on May 12, 2024
Thank you for your feedback.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What really makes this property shine is the staff. Sandra and Monique ( i may have misspellled..sorry ladies) are so invested in guest experience. In a world where everyone is busy and time is at a premium..these ladies value the guest. Certainly, this speaks volumes for who hired them as well. Thank you, sincerely for your graciousness.
Stayed 3 nights in Mar 2024
Response from Dena on Apr 11, 2024
Thank you for your response. We are glad you enjoyed your stay and will inform staff. Hope to see you again soon.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dena on Apr 4, 2024
Thank you for your feedback.

8/10 Good

Levis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff are friendly. Pool was closed
Stayed 1 night in Mar 2024
Response from Dena on Mar 28, 2024
Thank you for your feedback and we hope to see you again.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Dena on Mar 28, 2024
Thank you for your response.

8/10 Good

Gina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Highway noise but that can’t be helped Otherwise great!
Stayed 3 nights in Mar 2024
Response from Dena on Mar 28, 2024
Thank you for your feedback.

4/10 Poor

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities
At a glance room looked clean, walls are super thin to where you can hear the next rooms conversations. First night I was there I didnt end up sleeping in my room but the second night I did, went to bed around midnight and was woken up around 4 am, covered in bed bug bites(I'm allergic)and even found one crawling on the pillow. Took pictures and video as proof, told the overnight lady at the front desk and it was like she was she didn't care at all, just wrote down the room number and that was it. No apology, or anything. I went back to my room and checked all my things and essentially wanted until the morning shift arrived mostly becuaee I figured the women on the night shift didn't care to pass along the message (which she didn't) When I talked to the woman on the morning shift her automatic reply was "well why are you just telling us now,you've been here a few days" basically treating me like I'm just trying to get a free room. I didnt care about paying for the room but moreso cared about other people staying in the the room and being allergic such as myself. She gave me the email for the building and I sent them a email with the proof. Received a message saying that if they're contracted pest company found proof I'd be issued a refund, still haven't heard back nor recieved my refund. Definitely will not be coming back here again.
Stayed 2 nights in Mar 2024
Response from Dena on Mar 19, 2024
Thank you for your feedback. We apologize for your stay and will discuss and check with housekeeping and maintenance regarding any issues with the room.

6/10 Okay

Lupe

Stayed 1 night in Mar 2024
Response from Dena on Apr 4, 2024
Thank you for your response.

10/10 Excellent

Erin

Stayed 1 night in Feb 2024
Response from Dena on Mar 28, 2024
Thank you for your response. We hope to see you again.

10/10 Excellent

Della

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Dena on Mar 4, 2024
Thank you for your feedback.

6/10 Okay

Tara

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Dena on Mar 19, 2024
Thank you for your response. We will discuss with staff regarding your stay and hope to see you again.

6/10 Okay

Rose

Stayed 6 nights in Feb 2024
Response from Dena on Mar 4, 2024
Thank you for your feedback.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dena on Mar 4, 2024
Thank you for your response.

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Dena on Mar 4, 2024
Thank you for your response. We apologize your stay was not satisfactory and will inform staff of any issues.

2/10 Terrible

Abigail

Traveled with group
Disliked: Cleanliness, staff & service
We were very upset and disappointed when we realized that they had changed our reservation without our consent. We booked a double room with 2 queen beds and we paid in advance. What we got was a room with 1 queen bed and one sofa bed. That was not what we had booked. We realized when we got to the room and the front desk agent hadn't said anything about it; we obviously complained but she said that the double rooms with 2 queen beds were sold out. How can this happen? We made a reservation and paid in advance because we wanted a specific room. I'm utterly disappointed, it was a terrible service.
Response from Dena on Mar 4, 2024
Thank you for your response. We apologize your room was not available and will discuss with staff of any issues reserving the room type that was booked.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Dena on Feb 23, 2024
Thank you for your response.