Terrace/patio

Reviews of Residence Inn Denver Southwest/Lakewood

3 out of 5
Residence Inn Denver Southwest/Lakewood
7050 West Hampden Avenue, Lakewood, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 418 reviews" "
Rating 8 - Good. 115 out of 418 reviews" "
Rating 6 - Okay. 37 out of 418 reviews" "
Rating 4 - Poor. 17 out of 418 reviews" "
Rating 2 - Terrible. 20 out of 418 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

julene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you
Stayed 1 night in Apr 2024
Response from Cory Fay - General Manager on Apr 16, 2024
Thanks julene,It's great to see you enjoyed your visit. Come back and see us again soon!

10/10 Excellent

HelenZadio

Stayed 1 night in Apr 2024

8/10 Good

Tresa M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was short but everything was good. Nice and clean, check in was pleasant, breakfast was great!
Stayed 1 night in Apr 2024
Response from Cory Fay - General Manager on Apr 8, 2024
Hi Tresa,Thanks for coming to see us for a short but sweet visit recently. Glad to hear that you were able to enjoy our complimentary breakfast during your stay and that your room was clean and well prepared for you. We hope you come see us again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Great shower
Stayed 3 nights in Mar 2024
Response from Cory Fay - General Manager on Apr 2, 2024
Hi Sharon,Thanks for staying with us recently. It's great to hear that a good shower helped you get your day started right during your visit. We hope you will come see us again soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very good and the customer service excellent.
Stayed 3 nights in Mar 2024
Response from Cory Fay - General Manager on Mar 27, 2024
Hi Edward,Thanks for choosing us for your recent visit to Lakewood. It's great to see that you were able to enjoy our complimentary breakfast and that our team took great care of you during your stay. We look forward to seeing you again soon!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and room was clean.
Stayed 1 night in Feb 2024
Response from Cory Fay - General Manager on Feb 19, 2024
Hi Lorraine,Thanks for choosing us for your recent visit to the Denver area. I'm happy that our team took great care of you and that your Suite was clean and comfortable. We hope to see you again soon!

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean and well taken care of.
Stayed 7 nights in Feb 2024
Response from Cory Fay - General Manager on Feb 19, 2024
Hi Brad,Thanks for staying with us recently! Clean and friendly is our goal and I'm happy you experienced that during your stay. We hope to see you again soon. Thanks again!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the layout of the studio suite
Friendly staff, great breakfast and the layout of the studio suite was perfect. The kitchen had everything I needed. Also, loved the big shower!
Stayed 3 nights in Jan 2024
Response from Cory Fay - General Manager on Jan 22, 2024
Hi Susan,Thanks for choosing us for your recent visit to Lakewood. I'm happy to hear that our team took great care of you and that you enjoyed our complimentary breakfast. It's great to have extra space when traveling and I'm happy our suites worked well for your needs! We hope to see you again soon!

8/10 Good

Julia

Business traveler
Liked: Cleanliness, staff & service, room comfort
Would stay again!
Stayed 2 nights in Jan 2024
Response from Cory Fay - General Manager on Jan 17, 2024
Hi Julia,It's great to see you enjoyed your visit! We look forward to seeing you again soon. Thank you!

10/10 Excellent

Rosa

Stayed 1 night in Jan 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Citlaly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Stayed 4 nights in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Room is reasonably priced and staff is Extremely friendly and helpful. Will book again in the future !
Stayed 1 night in Dec 2023
Response from Cory Fay- General Manager on Dec 8, 2023
Hi Mark,Thanks for staying with us recently. I'm happy to hear that the service from our team was the highlight of your visit with us! We look forward to seeing you again the next time you are in the area. Thanks again!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place! The only negative to this place was that the elevator didn’t work. Apparently it’s been an issue for a while. Nice, clean rooms, great breakfast and friendly staff!
Stayed 3 nights in Nov 2023
Response from Cory Fay - General Manager on Nov 30, 2023
Hi Sonia,I'm happy to hear that you had a great visit with us recently. Clean and friendly is what we do best and I'm glad you experienced that from our team, and that you were able to take advantage of our complimentary breakfast! We are working diligently to resolve our elevator issues and apologize for this inconvenience. We hope to see you again!

10/10 Excellent

Brian

Consistently great
Stayed 3 nights in Nov 2023
Response from Cory Fay - General Manager on Nov 30, 2023
Hi Brian,Thanks for choosing us when you travel to the Lakewood area. Consistency is important when traveling and I am glad we can provide a great stay for you each visit. We look forward to seeing you again soon!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable for our 6 night stay.
Stayed 6 nights in Nov 2023
Response from Cory Fay - General Manager on Dec 8, 2023
Hi Jeff,Thanks for spending a week with us recently. I'm happy to hear that your Suite allowed you to relax during your stay. We hope to see you again soon!

10/10 Excellent

Denise, Claymont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Kitchen was well equipped.
Stayed 4 nights in Nov 2023
Response from Cory Fay - General Manager on Nov 16, 2023
Hi Denise,It's great to hear that you enjoyed the extra space and Kitchen in our Suites. We love being able to offer extra space for the comfort of our guests. We hope you will come stay with us again in the near future. Thanks again!

4/10 Poor

Carmen

Unhappy
We were very disappointed with the fact that after we checked out they said oh you owe $75 for a pet fee. When I booked and checked in I was never told I was to pay a pet fee. When I checked in and I told him I had 2 pets. Plus their grows is very unsafe for pets. They have metal edging that is sticking up that is very sharp and could slice a pets paw that could cause severe damage to a pet causing thousands of dollars but most importantly the pain that your family pet will go through. They should take inconsideration to remove that material. We were very unhappy to see that all over.
Stayed 2 nights in Nov 2023
Response from Cory Fay - General Manager on Nov 16, 2023
Hi Carmen,Thank you for choosing us for your recent stay in Lakewood. We are proud to be a pet friendly option for our guests and four legged friends traveling to our area. In order to maintain proper cleanliness standards in our rooms, we do require an additional fee as there is additional cleaning required upon the departure of a pet. I am sorry that our team did not inform you of this fee upon arrival. Thank you for your feedback regarding some areas of our grounds. We will review and ensure these areas are corrected so that it safe for all our guests, including our furry friends. Thank you again for your feedback, we hope you will consider staying with us again.

8/10 Good

Isabel

Stayed 1 night in Sep 2023

10/10 Excellent

Magaly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big dead bug on bathroom floor.
Stayed 1 night in Oct 2023
Response from Cory Fay - General Manager on Nov 9, 2023
HI Robert,Thanks for staying with us recently. While I'm glad your stay with us was pleasant overall, I'm sorry to see that our housekeeping team missed something in your Suite. We will be sure to work with our team to ensure we are catching these details prior to our guests arriving. Thanks again for your feedback, we hope you will come visit us again.

10/10 Excellent

Sofia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our flight got in early and although we couldn’t check in right away front desk staff I forgot to get her name but she said as soon as someone checks out of the room we had on our reservation she would send someone to clean it right away so we could get into a room. We only waited approx 30 mins if that which was awesome considering check out wasn’t even until 12. The room itself was super clean the area was nice and the beds were comfy and the room was so spacious. No complaints at all, I already booked this hotel again for my next Colorado vaca next year :)
Stayed 1 night in Oct 2023
Response from Cory Fay - General Manager on Nov 9, 2023
Hi Sofia,Thanks for staying with us during your recent Colorado trip. I'm happy to hear that our team worked hard to get you into your Suite as soon as possible. We are fortunate to have all suites in our hotel to provide our guests with ample space when traveling. We look forward to seeing you for your next vacation!

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Aiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so nice the room was bigger then expected the pool was warm and we had it to ourselves this is one of the best hotels we have stayed in would definitely stay again
Stayed 1 night in Oct 2023
Response from Cory Fay - General Manager on Nov 9, 2023
Hi Aiesha,Thanks for choosing us for your recent trip to Lakewood. I'm glad to hear that our staff took great care of you and that you were able to take advantage of our indoor pool during your visit. We look forward to seeing you again soon!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how it felt more homey, like townhouses rather than a hotel
Stayed 3 nights in Oct 2023
Response from Cory Fay - General Manager on Oct 17, 2023
Hi Juan,It's great to hear that you felt right at home in our spacious Suites during your visit. Our goal is to make our guests feel as comfortable as possible and we are glad that was your experience. We hope you come see us again soon!

8/10 Good

Katharyn

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Sep 2023

10/10 Excellent

marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before like the room and area
Stayed 1 night in Sep 2023
Response from Cory Fay - General Manager on Sep 18, 2023
Hi Wendy,Thanks for coming back to see us again! I'm happy to hear that our suites work well for your needs when you visit. We look forward to hosting you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Reese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Aug 2023
Response from Cory Fay - General Manager on Aug 31, 2023
Thanks for the nice review Stephen. We hope to see you again soon!

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We happened to experience spider and ants inside our room.
Stayed 2 nights in Aug 2023
Response from Cory Fay - General Manager on Aug 7, 2023
Hi Carlos,Thanks for taking the time to share your recent experience with us. While I'm glad to see you enjoyed your visit overall, I'm sorry to see that you had some unexpected guests in your room during your stay. We will be sure to address this with our pest control company so that it is not an issue moving forward. Thank you, and we hope to see you again.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service
Poor customer service
We were given a room the first night, the bed was horrible. Lumpy, flat, woke up aching all over. We asked for another room for the next two nights, it smelled so bad, like it was supposed to be for people with pet. We didn’t want to complain again, the person at the desk needs to realize who has pets or not. Just common sense.
Stayed 3 nights in Jul 2023
Response from Cory Fay - General Manager on Aug 4, 2023
Hello Keith,Thank you for choosing us for your recent trip to Lakewood. I'm sorry to see that there were some challenges with the bed and odor in your rooms while staying with us. We will certainly work with our team to ensure that our suites are all odor free for our guests who prefer a pet free experience. I hope you will give us another opportunity to provide you with a much more pleasant visit when you travel to the area. Thank you again for your feedback.

6/10 Okay

Lauren

Liked: Cleanliness
Stayed 3 nights in Jul 2023

10/10 Excellent

Albert Pedro

Stayed 7 nights in Jul 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Having the 2 separate rooms in our room with 2 bathrooms was perfect!! Cute fireplace...nice televisions...free Showtime!! Nice kitchen with few nice immenities. My mom who is 86 said it was the best sleep she's had in a very long time!! Staff helpful...my tv was working and the front desk gals came up and fixed it after 9pm!! The continental breakfast was great too!!
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 21, 2023
Dear Monica, Thank you for taking the time to share your five-star experience with us. We are thrilled to know that you had an overall wonderful stay with us and enjoyed our amenities. Our team works hard to provide an excellent experience for our guests, and we will be sure to share your kind words. Having you and your mother as our guests was an honor. We appreciate you choosing to stay with us.Thank you,Cory FayGeneral Manager

8/10 Good

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay!
Front desk was extremely helpful even before I arrived. I had called a few days before arrival about early check-in, and while they said they would “make a note,” I fully expected to have to check back on the date of arrival. The front desk surprised me by calling me back and offering me not only early check-in but an upgraded room. Also allowed me late check-out, which was greatly appreciated, given that my flight home was very late in the day. Extra blanket in the room was dirty, but they switched it out promptly. Breakfasts were among the tastiest hotel breakfasts I’ve had. Room was mostly clean except for a hair tie left on the bathroom counter. Towels were newer and still plush. Mattresses were awfully soft for my taste, but comfortable. Room was spacious but ceiling definitely needed new paint—evidence of water leaks everywhere. However, the issue appeared to be only cosmetic.
Stayed 6 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Kimberly,It was an honor to have you as our guest at Residence Inn Denver Southwest/Lakewood, and we are thrilled that you were impressed with so much of what we have to offer. Thank you for highlighting our amazing team, delicious breakfast, and wonderful accommodations. We know how important these things are to our guests, so we work hard to make sure everything exceeds our guests' expectations. Should you find yourself back in our area, we hope to have the pleasure of welcoming you back.

8/10 Good

JAMES

10/10 Excellent

Shelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great stay. Great staff.
Stayed 2 nights in May 2023
Response from General Manager on May 17, 2023
Dear Shelia, Thank you for the five-star review and for choosing Residence Inn Denver Southwest/Lakewood. We are thrilled you enjoyed our friendly staff and your time spent with us. Please come back again soon.Thank you,Cory FayGeneral Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2023
Response from General Manager on Mar 28, 2023
Dear Steve,We're delighted you enjoyed your stay at Residence Inn Denver Southwest/Lakewood! Thank you for the kind review. Please come see us again soon.Thank you,Cory FayGeneral Manager

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great price
Obviously it’s a pet friendly hotel, smell on east side was unbearable, it stunk sooooo bad, I had to use stairs in east side, room was beautiful, super clean, it looked like carpets wer new, smell was just unreal, for such a beautiful hotel.
Stayed 1 night in Feb 2023
Response from General Manager on Feb 22, 2023
Dear Leroy,We always appreciate hearing from our guests. It's great to know that our clean, pet-friendly rooms impressed you. However, we apologize for any concerns about odor, and we'll look into your comments further. The next time you're in town, please come see us again at Residence Inn Denver Southwest/Lakewood the next time you're in town.Thank you,Cory FayGeneral Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice, clean room
Stayed 1 night in Jan 2023
Response from General Manager on Feb 4, 2023
Clean accommodations and an excellent experience are both something we aim to deliver at Residence Inn Denver Southwest/Lakewood, so thank you for your 10/10 rating! We hope to welcome you back in the future, so come and see us again!Thank you,Cory FayGeneral Manager

2/10 Terrible

William

Stayed 1 night in Jan 2023