Seasonal outdoor pool, open 10:30 AM to 7:30 PM, pool umbrellas
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Reviews of El Cortijo Hotel & Spa Chefchaouen

4 out of 5
El Cortijo Hotel & Spa Chefchaouen
Douar El Achayiche, Derdara, Chefchaouen

Reviews

5.8
Rating 10 - Excellent. 6 out of 33 reviews" "
Rating 8 - Good. 5 out of 33 reviews" "
Rating 6 - Okay. 9 out of 33 reviews" "
Rating 4 - Poor. 5 out of 33 reviews" "
Rating 2 - Terrible. 8 out of 33 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Muhammad Jawad

Traveled with group
Disliked: Amenities, property conditions & facilities
One of the worst stays we had in Morocco. The whole Spa, swimming pool, hamam were closed! The room we got was below par! It was really small, outdated and had no facilities! Really disappointed, and won't be visiting again
Stayed 1 night in Apr 2024

8/10 Good

Fatima

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Price to service still a lot to do. More experience needed in restaurant.
Stayed 2 nights in Apr 2024

8/10 Good

ESMERDA, Clifton

Traveled with group, Traveled with family
Liked: Staff & service
some part of the hotel is it still on contrition bu the par that we stay needs an update
Stayed 1 night in Sep 2023

6/10 Okay

Mário

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Boris

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
this is not Hotel and SPA resort. The SPA building is still under the constraction. No gym, swimming pools outside are under the constraction or without water. There are no road from the main road, but only kind of trail. Chimey in the room didn't work. Althouth breakfast was included into the price, they still charge us for coffee. Very disapoined experience. I definetely won't come again and also would like to get a fool refund. I also have pictures from the hotel.
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2023

6/10 Okay

Hatch

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice location but very inconvenient for transportation to city center, charged $20 each way by taxi to city center, very expensive.
Stayed 2 nights in May 2023

4/10 Poor

Ann

Liked: Cleanliness
Disliked: Staff & service
Too many negatives.
Friendly staff, quiet location, nice rooms with excellent air conditioning. However, nearly impossible to find, poor description by hotel that you have to take a dirt road, small sign only visible coming from one direction. Terrible internet even near their router which was basically unusable due to snails paced speed and dropped connections. Wireless did not reach to rooms even if it had worked. Safety - while very nice to sit at tables on the grass, when it got dark, there was zero lighting, obstacles in the path back (pipes sticking up, hoses to pumps to the pool) and no protection against falling into the pools. They had these cute white basket chairs which flipped over when an adult sat in them. Saw several people pitched onto the grass. These are the top issues but there are more. Staff was very friendly and helpful but they aren’t in a position to address what are fundamentally management issues. I needed the internet, cellular was very slow(not hotel issue) so to do further trip planning was nearly impossible. I don’t know how they compare to other hotels in the area but I would recommend looking elsewhere unfortunately (because I really wanted to like staying here).
Stayed 2 nights in Apr 2023

6/10 Okay

Leonard

Traveled with family
Liked: Cleanliness, staff & service
Property itself was ok. What is misleading is google map pin in Expedia site shows this hotel being in town, however, it’s 5 miles outside. Property was difficult to find with Google maps and for an English speaker was very difficult to locate as when I called hotel they said they didn’t speak English and would call back. Lock did not work properly on door and we were locked out for a period of time. Ion flip side, staff was very friendly and panoramic views were spectacular.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAY TOO EXPENSIVE AND NOT COMPLETE
This was a very pretty place but it was not completed. We stayed here to have a relaxing two days at the spa and indoor pool. There was no spa or any pools at all! They were building the outdoor pools and they said the spa and indoor pool would be completed later. The cost of the room was EXTREMELY high for just a room with a shower that only lasted long enough for one person to shower and the heater/electricity worked intermittently. After arguing with the manager he gave us the equivalent of 2 dinners off the price (the food was almost triple the cost at their hotel than the local restaurants).
Stayed 2 nights in Feb 2020

4/10 Poor

Felice

Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel is new, i think it is not so ready for customers, waiters in the restaurant are slow and unprofessional. The boiler for the room is not working, we need to restart the boiler during a 5 mins shower for 3 times at least which is quite annoying.
Stayed 2 nights in Dec 2019

10/10 Excellent

Abdellah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean calm recently opened I highly recommend to visit
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

MiguelAngel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Excelente el recibimiento de Oumaima el viernes, llegamos de madrugada y ella estaba allí esperándonos con una gran sonrisa…que más se puede pedir. Durante el fin de semana estuvieron desde el primero al último atendiéndonos de forma excelente. Sin ninguna duda muy recomendable, volveremos...asap…Inshallal
Stayed 2 nights in Nov 2023

4/10 Poor

Hakima

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Tres déçu
Pas content du tout pas de piscine vouverte pas dr spa tout étaient casser en reparation pas d epicerie pas de soins rien j ai prit cette resrvatio. Pour sa je suis vraiment pas content j zi prit des photos de tout je demende remboursement
Stayed 1 night in Oct 2023

2/10 Terrible

Louisa

Stayed 2 nights in Jul 2023

2/10 Terrible

María Dolores

Stayed 2 nights in Aug 2023

6/10 Okay

Khalid

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Accomodatie ligt midden op een berg een hoge auto is een must. Accomodatie heeft overal wel aandachtpuntjes. De kamers kunnen veel netter. Spa is nog niet af dus hier kan je ook geen gebruik van maken. Al met al raad ik het niet aan.
Stayed 2 nights in Aug 2023

4/10 Poor

Karima

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, property conditions & facilities
Heel mooie streek, prachtig uitzicht. Onveilige weg naar het verblijf, heel steil met veel drempels. De kamers waren heel mooi. We hebben echter geen familie bungalow gekregen. Blijkbaar krijgen Expedia klanten andere kamers. We hebben lang moeten wachten op onze kamer, er waren nog werken aan de gang. Het grote bed was niet verschoond, er lag een vuile zakdoek onder het hoofdkussen, bloedspoortje op hoofdkussen, onderlaken was verfromfeld en geen hoes op het dekbed. Er was geen babybed beschikbaar, was blijkbaar kapot. Er is een mooi zwembad, maar niet hygiënisch. Het water was vies van kleur en ze hebben geen filters. Het ontbijt was ok. Spijtig van de gebreken want het is echt wel een mooi resort en er zijn genoeg mogelijkheden om het nog beter te maken. De verantwoordelijke deed wel haar best om ons te helpen en de gebreken op te lossen, waarvoor dank.
Stayed 1 night in Aug 2023

2/10 Terrible

Abdelhadi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Anass

Liked: Cleanliness, property conditions & facilities
An sich ein sehr schönes Anwesen. Am Service muss noch viel verbessert werden. Wir bekamen unseren Zimmer erst Stunden später , dann gab es kein Strom und Wasser , was natürlich nachdem Schwimmen nicht so toll ist. Wir saßen sehr lange quasi im DUNKELN. Wir als Gäste mussten ständig nachhacken , wir wurden null aufgeklärt und wir sprechen hier nicht von einem Stromausfall von einer Stunde sondern von 4 Stunden und das Abends. Um 11 Uhr wurden wir aus dem Zimmer geschmissen !!! Überhaupt kein entgegenkommen für den Vorfall.
Stayed 1 night in Jul 2023

2/10 Terrible

Sanae

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quite hard to find the hotel. We had to make three turns on the roundabout to see the sign. The road was terrifing. Make sure you arrive before dusk, otherwise you will fall off the cliff. The reception staff were uneducated. It seemed like they did not want to be there and were very unprofessional. The rooms were not that clean. Spiderwebs in each and every corner, showertiles weren’t cleaned and you may find yourself in a room with a ramp instead of stairs (from the bathroom to the bedroom) which was very slippery and I sprained my ankle when I first arrived in the room. Breakfast should open at 8.30am, but we had to go to the frontdesk to remind them. It was about 9am when everything was set up. Bread and local pastries weren’t fresh, tasted like they were from the day before. All in all: won’t recommend it.
Stayed 1 night in Jul 2023

10/10 Excellent

Redouane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

joaquin

Stayed 1 night in Apr 2023

2/10 Terrible

KAZUO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Loli

Stayed 1 night in Apr 2023

10/10 Excellent

Nabil

Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
シェフシャウエンの町からタクシーで20分くらいかかりました。 チェックイン時間よりも早く到着してしまいましたが、快く対応してくださりました。ウェルカムティー美味しかったです。施設はまだ所々建設途中で、スパはありませんでした。ホテルの周りには何もなく、する事がなく時間をもてあましていたらスタッフの方がホテルの敷地内で飼育している動物を案内してくれました。乗馬や、ヤギ、アヒル？のエサやりなどしました。他にも動物はいます。 とても親切なスタッフでした。 部屋は新しいのでキレイでしたが、少し湿気くさかったです。玄関のドアの鍵が開けにくく、毎回苦戦しました。
Stayed 1 night in Jan 2020

8/10 Good

Ahmed

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nature et silence
Pour ceux qui veulent se vider les esprits et renouveller leur liaison avec mere nature et se reposer des bruits et polutions de la ville de toutes sortes. Equipes non experimentées mais serviables et font de leur mieux. Le prix est relativement cher par rapport a la localité où se troive l'hotel. Mais la vue est unique et sans semblable a cet endroit
Stayed 3 nights in Oct 2020

8/10 Good

Brahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

IJK, TOKYO

Traveled with family
Liked: Cleanliness, staff & service
Expediaに載っている場所と実際の場所があまりにも離れていて困りました。Expediaを見ると、バス停から歩ける距離で表示されているが、実際は車で20分のところ。電話をすると親切にもホテルスタッフが迎えに来てくれました。ホテルはロッジ風で暖炉もあり、見た目は気に入りましたが、寒い日にホットシャワーの出がとても悪く、辛い思いをしました。
Stayed 1 night in Dec 2019

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جميل جدا.
كان من الأماكن الجميلة جدا من حيث الخدمة والنظافة والتعامل والإبتسامة الدائمة من العاملين في الموقع وكان موظفون الإستقبال متعاونون جدا خصوصا الأخت لبنى فقد كانت متعاونة ولطيفة جدا حيث تمنيت الإقامة لديهم أكثر لشعوري بأن الكل وكأنهم عائلة واحدة.
Stayed 1 night in Jan 2020