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Opiniones de Hilton Garden Inn Des Moines West

3 out of 5
Hilton Garden Inn Des Moines West
205 South 64th Street, West Des Moines, IA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 375 de 643 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 174 de 643 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 48 de 643 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 643 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 643 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

janet, Chile

Le gustó: Servicio y personal
Olor
No me gusto el olor

10/10 Excelente

Dane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jake

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Walking distance to Jordan creek mall
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Lori

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love this place. It is our stop every year traveling to Wisconsin from Arizona
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Melissa

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Carleen

Wonderful stay
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Julie, Bellevue

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’ve stayed here for years and it is consistently an amazing property.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Stephen

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Ashlie

No le gustó: Limpieza y condiciones de la propiedad
Hot tub was broken and our bathroom ceiling leaked- we couldn’t even use the toilet without getting drenched! Property said they couldn’t help with anything since we booked 3 party :(
Se hospedó 1 noche en marzo de 2024
Respuesta de Liz, el 6 mar. 2024
I do apologize for the bad experience you had with us. Unfortunately, you did book through Expedia which is a third party booking and you prepaid for the room. If they are willing to refund you then we can refund them. May I ask which room you stayed in? I am not finding your reservation in our system, and I would just like to be sure we are able to address these issues properly.

10/10 Excelente

Suzanne, Cokato

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rhonda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Adam

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Check in was a breeze and the woman at the desk was so friendly! Bar was great, room was clean. Jacuzzi was great as well! Would definitely book again for a night away!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Ashley

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Melanie

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Larry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed staying here
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Camie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and reliable!
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Nick

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Josh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We chose this hotel for its proximity to a few attractions, shopping, and the pool / hot tub. The room was clean and for the most part the staff was friendly. The pool area and hot tub were nice, but the hot tub jets didn't work. The entry area, pool area, and hallways were a bit noisy as there were lots of kids running around from a baseball or softball tournament. This isn't the hotel's fault, but it definitely affected our stay. If you simply need a room for the night in this area then this would be a decent option. For what we paid, though, we probably wouldn't stay here again.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Scott

Viaje familiar con niños
Hot tub was not hot enough, jets did not work and pool was too cold. We come there to use the pool so we probably won’t be back.
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Kristina

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Location is pretty good. Staff was friendly. The room I stayed in had an odd smell, maybe fumigated recently, not sure. I did not complain to the front desk so in fairness no opportunity for them to resolve. The room appeared to be recently, partially renovated, bathroom updated but the rest of the room could have other items replaced. The AC woke me several times throughout the night. Overall, it wouldn't be my first choice in the area.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

RYAN, Independence

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A bit on the expensive side but the cleanliness and staff lived up to that standard.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Douglas

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property is in really bad shape. I should have taken pictures to share. Really worn out property and not maintained at all.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Casey

Se hospedó 1 noche en agosto de 2023

4/10 Malo

Anthony

No le gustó: Comodidad de las habitaciones
What a let down,.
The website shows bar/lounge onsite. Upon arival there are 2 bars and neither was open. When i went to my room it was very cold. could not adjust thermostat. Toilet was not operating correctly. would not flush. The breakfast buffet that cost $10 wasnt any better than i have had for free at other motel chains. Will never stay at this facility again. Way to expensive for what it was.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Wayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and welcoming!
The hotel was clean and ready for us to check in at 4pm. (We couldn't check in any earlier!) There was coffee and water available as needed. The breakfast was wonderful. (It wasn't free!) The shower was hot and had lots of "power". The room was clean.
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Beth

Viaje familiar
Don't book through a 3rd party.
The A/C in our room did not work. They moved us, but because they were completely booked we were not able to get a suite like we paid for. So we did not have the 3rd bed that we needed. They gave us a coupon for breakfast, but would not refund the price difference because we booked through hotels.com. We were not impressed by anything. It is an ok hotel.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Sandra

Se hospedó 2 noches en junio de 2023

2/10 Terrible

Becky

Se hospedó 1 noche en junio de 2023
Respuesta de DOS, el 6 jul. 2023
Sorry you didn't enjoy your stay.

2/10 Terrible

Kristin

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
My room flooded and the carpet was wet, they gave me a fan and said they were full. No compensation at all but they did say sorry.
Se hospedó 1 noche en junio de 2023
Respuesta de Fay, el 26 jun. 2023
I also apologize about your recent stay and am following up with my staff on this situation.Thanks for understanding

8/10 Bueno

Janelle

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Ann

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Jerrod

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were disappointed upon checking in for our stay because we booked a smoking room as an option thru you. They do not have such a thing at that hotel unfortunately. I do wonder if we paid you extra for that option and should get a credit back.
Se hospedó 2 noches en junio de 2023

4/10 Malo

John

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023

2/10 Terrible

Laura

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Delain

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Starbucks coffee in the room AND very close to the hotel.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Eric

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you for cleanliness and friendly staff.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Sally

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fine.
Se hospedó 2 noches en mayo de 2023

4/10 Malo

Ceeria

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Jenny

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Randy

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
One of the most run down Hilton Gardens I’ve stayed at. Elevators need work….hot water was non existent.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Allan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice bar and friendly staff
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Michael

Viaje familiar
Le gustó: Comodidad de las habitaciones
Ok stay
Was attending two day event, and wanted to just enjoy the stay. Parking lot spots were small & we had big truck. Parked in adjacent parking lot, Hotel lobby was nice and service was average. We did enjoy the pool and hot tube 1 night. In room some of the furniture was broken one of the TV,s was changing stations by its self every 5-10 mins and they wanted an additional $40.00 deposit on our room for accruing damages that we did not even see room yet. There was more decaf coffee the caffeinated in room. Toilet felt like you were sitting on the floor. And maintenance did not stay until tv fixed the unplugged reset and promised to be back but didn’t return. But was nice people. The breakfast was ok
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Sarah

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
Room had a To go box and oranges under bed as well as urine on toilet. Had to ask twice for more towels as they forgot when I called down to desk on second night had to go get myself. Hair dryer in room didn’t work. Went down to resturant/bar for dinner and waited for 15 minutes and no one came to table for service so we left and had to door dash food. Not a good experience
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Sam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023