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Very nice place for a great staycation. Loved that the room didn’t have carpet. Super plus. Looks like it was renovated recently pool bar and restaurant. Loved the stay!
Lauren
Stayed 1 night in May 2024
Response from Guest service manager on May 6, 2024
Towels in my room were not clean. One towel in my room that I thought was clean, I grabbed to use after the shower and it had brown (or what looked brown) stains on it. I would suggest using bleach to clean them, or just completely throwing them away and using new, clean ones.
Reaija
Stayed 1 night in Apr 2024
Response from Guest service manager on Apr 30, 2024
I did not get in a room until an hour past check in because every room they checked me in had used toilet tissue in the toilet, old tampon lodged and crumbs on the floor like fried chicken crumbs. After the initial room they sent me to and i saw the used wipe in the toilet i told the front desk and the staff and manager did not seem to be too concerned nor in a rush to accommodate me. I basically spent an hour going into additional rooms with same cleanliness issue on the 6 th floor...I was sent to a total of 4 rooms when i asked for the manager i was told he was only the manager.of the bar and not of the hotel. When i requested to be accommodated for my inconvenience i was told the accomodation was that they put me in another room and that there was nothing more that could be done because i purchased through expedia.
Levaughn
Stayed 1 night in Apr 2024
Response from Guest service manager on Apr 23, 2024
Thank you for staying with us!
10/10 Excellent
Stevvette
Apr 8, 2024
Stevvette
Stayed 1 night in Apr 2024
Response from Guest service manager on Apr 29, 2024
THE ROOM WAS GOOD AND CLEAN . THE PHONE WAS OUT OF SERVICE AND I WENT TO RECIPTION MY SELF ,ASKING THEM TO REOAIRE IT BUT NO BODY CAME..??
VERY STRANGE THAT SUCH GOOD HOTEL BUT THERE WERE NO ANY DRINKING WATER IN THE ROOM AND BECAUSE THE PHONE WAS OUT SO I WENT MYSELF TO ASK BATTEL OF WATER FROM RECIPTION....!!!!!!!
Mohammed Hassan
Stayed 1 night in Feb 2024
Response from Jo on Mar 9, 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.
6/10 Okay
Ebony
Business traveler, Traveled with partner
Feb 29, 2024
I’m a a platinum member and the room I was in didn’t make me feel like it.
Ebony
Stayed 1 night in Feb 2024
Response from Jo on Mar 9, 2024
Thank you for staying with us!
2/10 Terrible
Allison
Traveled with family
Feb 26, 2024
They charge you to check in early but make you leave before the time
Allison
Stayed 1 night in Feb 2024
Response from Jo on Mar 9, 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.
Room had hair and stick stuff on bathroom floor. We were switched to different room when requested.
Johnny
Stayed 1 night in Feb 2024
Response from Jo on Mar 9, 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
8/10 Good
Mark
Jan 28, 2024
Mark
Stayed 1 night in Jan 2024
Response from Sean Hughes on Feb 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
10/10 Excellent
Alexander
Jan 25, 2024
Alexander
Stayed 1 night in Jan 2024
Response from Guest service manager on Mar 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
10/10 Excellent
LaKeisha
Jan 21, 2024
Liked: Amenities
LaKeisha
Stayed 1 night in Jan 2024
Response from Sean Hughes on Feb 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
8/10 Good
Quentin
Jan 7, 2024
Quentin
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 9, 2024
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!
Hotel was very clean and comfort bed.Love the light up mirror in bathroom and walk in shower. However I wish I had a microwave in room
Catheia
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 3, 2024
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!
10/10 Excellent
Makayla
Traveled with family
Dec 24, 2023
Makayla
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 28, 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!
10/10 Excellent
Pamela
Business traveler, Traveled with family
Dec 19, 2023
Liked: Cleanliness, staff & service, amenities
Everything is beautiful and the staff is awesome. The heater and hot water are preset. My mom and aunt were cold because I couldn’t adjust the temperature and wanted to take a hot shower.
Pamela
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 19, 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!
The hotel was an absolute circus with guests making noise through the hotel literally all night long until morning. (It seemed like there were two large groups using the hotel that night.) Given the reputation of the Mariott brand, I'm disappointed that staff if not manage the situation. We chose it instead of another similarly rated hotel nearby due to the strength of the brand. I wish we hadn't.
Kevin
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 19, 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the Operations leadership team. Your feedback is valuable and is used to simply make us and even our processes better. Thank you for your time.I hope you choose to stay with us again when your travels bring you back to the area.
Response from Front Office Manager on Dec 18, 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!
2/10 Terrible
Alisa
Dec 11, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was not the most comfortable, I was not able to get any rest during my stay nor was my partner. The internet connection did not work properly, it was spotty and the connection didn't allow me to connect to the internet. I was unable to complete work on the laptop that I needed to complete.
Alisa
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 14, 2023
Thank you for taking the time to share your experience with us. I apologize that we had shortcomings along the way. I have shared your feedback with the entire team as a way of simply becoming better! Thank you again for taking the time to share your experience with us and we hope we have the opportunity to host and WOW you again!
I liked the workout room. I used a treadmill for the first time in my life. I walked off stress and grief in 1 hour. The staff was great even though they didn’t know what I was going through.
DeAndre
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 14, 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!
Property was great . Room was nice and clean . Good quiet area. My only problem was my room was prepaid before arrival and I was charged again for my stay two days later after checking out. I called front desk clerk to try and get it resolved.
Laquisha
Stayed 3 nights in Nov 2023
Response from Front Office Manager on Dec 2, 2023
Hello Laquisha,I want to thank you for your feedback and for choosing the Detroit Marriott Southfield. I apologize for any mishap during the check-in or check-out process. We hope to host you again soon.
Property has no guest laundry even thought he website says it does. You need to go to the hotel next door& ask if you can use theirs. Luckily a commercial laundry is located 5 mins away
Diana
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Nov 28, 2023
Hi Diana, I apologize about the mix-up. We do have a dry cleaning service available. I hope you keep us in mind for all future stays to the Metro Detroit Area!
Stayed for 2 nights. The hotel is in a great condition, clean and provides adequate supplies for the stay. I also want to give a compliment to the staff team on an incident. There were guests talking, arguing and yelling loudly in the hallway at 2:30am for 10-15 mins. The security came shortly after and it settled. Thanks for the quick response.
Siu Lun
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 28, 2023
Thank you for your kind feedback. We appreciate you staying with us and hope we have the opportunity to host you again in the future!
pillow options was not available. couldn't sleep for the 2 nites we were there.
Sena Subhiyah
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 20, 2023
Hello Sena,Thank you for staying with us and I apologize we did not meet your expectations. I hope that you give us another chance to wow you in the future.
My room was 82 degrees and the engineer told me it was because “ he turned the boilers on and the ac off”
Chelsea
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 13, 2023
Hello Chelsea, I apologize for your experience and am dedicated to following up with our Chief Engineer so that this same issue does not happen again. Thank you for your feedback and for staying with us. We hope you choose to stay with us again in the future.