Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
69% of guests recommend
3.2 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Indiana

Stinky smells like indian food

Posted Aug 24, 2014
Bugs found in our room. They sprayed the room with something and expected us to sleep in that. Hundreds of nights in average hotels, this is the worst
Comment from Hotel Management
Sep 4, 2014 by Manager, Hotel Management
Thank you for your feedback. I am so disappointed that we did meet your expectations and you experienced bad odor and bugs in your room. Please accept my apology. Your comments were reviewed by our team and we will continue to train our team to make sure that your experience is not repeated. The team and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really good hotel rice was amazing

Posted Jul 27, 2014
Pros: All was great
Cons: ?
Location: I was too busy too enjoy the area
Great price Nice hotel Full Kitchen & appliances Great staff
3 out of 5
Recommended
for Everyone
by Ann from Canada

Just like home

Posted Jun 18, 2014
Pros: Like being home
Cons: The maid staff,not polite,was saying bad thing about hotel,before I checked in.
Location: near everything,shopping,freeways.and great places to eat
Was surprised!Thought I was getting a hotel room,got a one bedroom apt.Really nice.Thank you.
Comment from Hotel Management
Jul 1, 2014 by Manager, Hotel Management
Ann - Thank you for the feedback about your stay at our hotel. I am glad to read that you were pleased with the size of your room and our location. I apologize for your experience regarding our housekeeping staff. Please accept our apologies and know that we are speaking with all of our housekeeping staff about the matter. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay America. We hope to see you again in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 8, 2014 on Hotels.com
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 27, 2014 on Hotels.com
needs renovated
Comment from Hotel Management
Apr 5, 2014 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for your experience. At this time, we are making updates to the hotel and hope you will try us again in the future.
3 out of 5
Recommended
for Everyone
by K from Ohio

In need of renovations

Posted Jan 5, 2014
Pros: Nice staff. Security guard on duty. Big room with kitchen.
Cons: Need new furniture.
Location: There is an ice skating ring and great restaurants within five miles.
Hotel is old but clean. Half of the hotel is under renovations due to broken water pipe. I booked two rooms with double queen beds but due to renovation they only had one available. But the staff was nice to provide two single bed rooms without additional charge, which was to my satisfactory. They also have security guard on duty through the night. Not sure if the area is that unsecured but you can at least have the peace of mind with the guard on duty. Overall I am likely to book this hotel again in the future.
Comment from Hotel Management
Jul 19, 2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am so glad that you enjoyed the service our staff provided, your spacious room, and that you felt safe while on-site. The added security presence is due to the construction; we promise the area is one of the best. Still, I apologize that you were affected by the renovations taking place. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We look forward to having you stay with us again, especially so you can see the renovations first-hand.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

new built

Posted Dec 17, 2013 on Hotels.com
all worked well, although I go the feeling if I pulled any knob or handle too much it would come away in my hand, walls and floors and ceilings were paper thin
Comment from Hotel Management
Mar 1, 2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you encountered issues with the door handles and noise in the hotel. To uphold our company's high standards, we will make sure everything is in working order moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveler

Not worth the money

Posted Nov 9, 2013
We booked this hotel because it was cheap. Room size was okay as thier were 5 adults. The kitchen was grungy, would not want to cook in it. The pull out couch had no bedding and I had to carry it back to the room myself. The worst part was that we were woken up at 4am by a get together in the front lobby including the front desk person. We ended up going down there to ask them to be quiet, and the front desk lady was rude. We were all awake and ended up checking out at 630am. We said that we were disappointed and again she was rude. Not a great night stay.
Comment from Hotel Management
May 17, 2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that their were cleaning issues with the kitchen along with having to come down to desk to get linen for sofa sleeper. In addition, I would like to also apologize for the disturbance in lobby. To make sure this doesn't happen again, I am speaking with entire staff to improve areas addressed . We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Business Travelers
by Aaron from Warren

Close to GM Tech Ctr

Posted Nov 7, 2013 on Hotels.com
Pros: close to GM tech ctr and cheap Cons: room noisy (air conditioner, refrigerator), a little smelly as well.
3 out of 5
Recommended
for Business Travelers
by dedra

Decent stay

Posted Jul 29, 2013
Location: It would be perfect for a traveler who works nearby. There's lots of restaurants around this hotel.
The staff is friendly and is a pretty decent stay. However maybe the housekeeping needs to be more meticulous when cleaning. There was a large cobweb next to the air/heat unit and the tub hadnt been cleaned because it was dirt still in the tub. Also the carpet needs some serious TLC or should be replaced. I'm sure with a more meticulous housekeeping staff the stay would be more comfortable.