Dear Alexandra, Thank you for your feedback, and we appreciate your kind words about our staff. We apologize for any inconvenience caused by the condition of the room and the lingering smell of smoke. Ensuring a comfortable and pleasant stay for our guests is important to us, and we will take your comments into consideration as we strive to make improvements. Your satisfaction is our priority, and we hope to have the opportunity to provide you with an updated and more comfortable experience in the future.Sincerely,Hotel Management

Dear Alicia, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. Thank you again, and we hope to have the opportunity to welcome you back very soon.Sincerely,Hotel Management

Dear Carmen, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. Your suggestion regarding breakfast options is appreciated and will be considered for future improvements. We strive to provide a pleasant experience for all our guests and look forward to welcoming you back to the Extended Stay America!Sincerely,Hotel Management

Dear Venkatesh, We apologize for the inconvenience you experienced during your stay. Your feedback is concerning, and we regret any inconvenience caused by the lack of utensils and maintenance issues. Rest assured, we are actively addressing these concerns with our team to ensure improvements. Providing a comfortable and well-equipped environment for our guests is essential. We understand your disappointment and frustration and apologize for falling short of your expectations. Your comments are invaluable as we strive to enhance our services. We hope you will consider giving us another chance in the future to provide you with a much-improved experience. Sincerely,Hotel Management

Dear Chiquita, Thank you for the honest evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting here.Sincerely,Hotel Management

Dear Charraine, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you appreciated our staff. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Barbara, Thank you for choosing us. We apologize for any inconvenience you faced during your visit with the room condition and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Dolores, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Amanda; we'll gladly share your kind words with her and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear ABDULRIDA, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. We understand the importance of providing our guests with a peaceful and comfortable environment and regret falling short. Your helpful comments will be shared with our team, and we will use them for future improvements. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management

Dear Angelika, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

Dear Hannah, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. While outside disturbances are out of our control, we do sincerely apologize for not providing the tranquil environment you expected. Thank you for being our guest. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Randy, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to our city.Sincerely,Hotel Management

Dear Mark, Thank you for being our guest and sharing your feedback. We apologize for the inconvenience you experienced during your check-in. Your feedback is important to us, and we appreciate your patience. We will address this with our team to ensure a smoother check-in process for our guests in the future. We hope the rest of your stay was more enjoyable, and we look forward to the opportunity to provide you with an improved experience should you choose to stay with us again. Sincerely,Hotel Management

Dear Michael, We're deeply sorry for the experience you had during your stay. This is not the level of service we aim to provide to our guests, and we understand your frustration. We take the safety and comfort of our guests seriously, and it's clear we fell short of expectations during your visit. We appreciate your feedback, which highlights areas for improvement, and we'll use it to address the issues you've mentioned to ensure a better experience for future guests. Your satisfaction is important to us, and we hope you will consider staying with us in the future.Sincerely,Hotel Management

Dear Eissa, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Richard, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear RIDHA, Thank you for your feedback. We apologize for the issues that impacted your time with us. This differs from the kind of service we aim to provide, and we will look into the issues and ensure this does not happen again. Unfortunately, all inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if you need further assistance, please feel free to reach out to us directly. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay and for posting your review online. We always appreciate hearing from our guests. We apologize for the cleanliness issues in your suite and the furniture not meeting your expectations. Your feedback is valuable to us as we strive to improve every visit. It is a pleasure to announce we will implement many upgrades to our property soon! We hope you will stay with us again when your travels bring you back our way. Sincerely,Hotel Management

Dear Shifu, Thank you for sharing feedback on your stay. We sincerely apologize for the maintenance issues with the noise of the air conditioner and the refrigerator in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management,

Dear Enrique, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Detroit.Sincerely,Hotel Management

Dear Renata, Thank you for choosing us. It is good that you had a pleasant time here, but we apologize for the inconvenience caused in the room due to the uncomfortable bed. Let us address this issue so our future guests do not have the same problem. Also, we are instructing our team to further double-check the room before allocating it to the guest. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Colin, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We will address these with our team to avoid future occurrences. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Charima, We appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Please accept our apologies for the issue with the room key during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our staff helped to make your stay even more comfortable. Your response will be shared and celebrated with our entire team as we ensure every guest experience at our property is exceptional. We are delighted to learn you found our hotel so comfortable and spotless. We look forward to seeing you again.Sincerely,Hotel Management

Dear Jerry, We are very sorry to hear that the room was not clean and unable to accommodate an alternative room. Our main priority is to provide clean accommodation and excellent service and to ensure we meet every guest’s expectations. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to enhance our services. We will address this concern with our housekeeping associates and the staff at the front desk so this does not happen again. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Memli, Thank you for being our guest and for the valued feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand the importance of having a spotless room free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Lynn, Thank you for taking the time to post a review of our hotel. We sincerely apologize for the difficulties you faced due to the elevators being down. We will address this appropriately, and we want you to know we are very grateful for your patience. We wish you all the best with your travels!Sincerely,Hotel Management