Desk, blackout drapes, iron/ironing board, free cribs/infant beds
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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3600 Enterprise Dr, Allen Park, MI

Reviews

7.6

Good

Rating 10 - Excellent. 361 out of 896 reviews" "
Rating 8 - Good. 258 out of 896 reviews" "
Rating 6 - Okay. 95 out of 896 reviews" "
Rating 4 - Poor. 78 out of 896 reviews" "
Rating 2 - Terrible. 104 out of 896 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Krishnan

Traveled with partner
Liked: Staff & service
The room itself was clean, and the linens fresh and clean. The TV worked. Hotel staff were friendly, courteous and helpful. Breakfast was acceptable, but no more. The property itself is fairly run down and needs some TLC. Overall a decent if unpretentious place to stay a couple of nights at an affordable price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicklus, Manhattan

Liked: Cleanliness, staff & service, amenities
Great service
Stayed 1 night in Apr 2024

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great staff were nice to work with. Only thing that kinda sucked was that the shower head holder was broke so we had to hold the shower head. Wasn’t a big deal to us just sucked a little bit. Otherwise very clean and breakfast was nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this hotel!!! This is my favorite hotel I come here a lot just for a peace of mind
Stayed 2 nights in Apr 2024

4/10 Poor

Antoinlette

Nothing
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Stayed 1 night in Apr 2024

2/10 Terrible

Brandi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of this property very unsafe and dirty. I check into the hotel in the evening. Upon checkin I notice gentlemen loitering in the lobby not to far from the front desk, sitting kinda unseen, but lerking. I was given room 203 on the second floor once entering the room I immediately notice the curtain on window are missing and room is very outdated and has a musty smell the room is facing the back parking and a truck sitting within view of the window curtians. I go to the front desk to let them know and request a new room, the receptionist advised Im sorry im busy, I cant step away. I dont need you to come see the missing curtains. I just need a new room that has curtians for privacy. So I go back to room 203 and take pictures and go back to the front and Im finally given another room. I get a new room 218. Once in the room I notice the room also has a musty smell and crumbs on the desk chair, night stand upon wiping down the night stand with lysol wipes I notice blood all over the gold bed skirt on one of the beds. The blood was all along the bed gold bed skirt. Some of the blood looked new and some looked old. I immediately get my things and leave the room to check out after getting a second room within 15min. I requested a refund and was advised to call back in the morning and request to speak with Tyler. I call the following morning left a message no callback. This by far is the dirtiest hotel i have every stayed at. There were also men loitering in the parking.
Stayed 1 night in Apr 2024
Response from Tyler D. on Apr 11, 2024
Thank you for taking the time to fill out this survey.Your feedback is important to us.

2/10 Terrible

Yahaira

Traveled with family
Disliked: Staff & service, property conditions & facilities
The fire alarm goes off early Saturday morning. I make my way down to the lobby and people are eating breakfast like nothing happened. Not one single employee gave instructions or information about what’s happening. Later that night the water in the shower was freezing cold… mind you I had only timed the hit water on.
Stayed 2 nights in Apr 2024
Response from Tyler D. on Apr 11, 2024
Thank you for taking the time to fill out this survey.Your feedback is important to us.

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024

4/10 Poor

TIffani

Traveled with family and small children
Microwave did not work, staff unhelpful no towel by pool 2 hr wait
Stayed 1 night in Mar 2024
Response from Tyler D. on Apr 11, 2024
Thank you for taking the time to fill out this survey.Your feedback is important to us.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was delicious.I will be back.
Stayed 2 nights in Mar 2024
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

4/10 Poor

Christina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This is a nice property but it needs a renovation. The jacuzzi suite I stayed in had tape on the walls like there was a party, there was water in the jacuzzi, there were scuffs all over the walls (needs to be patched up and repainted), no remote to the fireplace, the tv hides a mess behind it, the pool looked dirty(green).
Stayed 1 night in Mar 2024
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

4/10 Poor

Jaylan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!! I was without a door knob for 4 days on the bathroom i kept asking and they did nothing for it. Also when you request towels they didnt bring them or when you went to the desk the would want you to carry wet dirty towels to the front desk!!!!! THIS PLACE WAS A HOT MESS
Stayed 3 nights in Mar 2024
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

2/10 Terrible

Shalimar

Stayed 1 night in Mar 2024

4/10 Poor

Monique

Stayed 1 night in Mar 2024

6/10 Okay

Khalid

Business traveler
Liked: Cleanliness, staff & service
Dated, old interior with musty old carpet. Keys kept on not working. I had to change them twice and only stayed here 2 days
Stayed 2 nights in Mar 2024
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

8/10 Good

Parnell, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Feb 2024
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

4/10 Poor

Priyanka

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

2/10 Terrible

Yasmine

Stayed 1 night in Mar 2024
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, amenities
Staff very nice
Stayed 1 night in Mar 2024
Response from Tyler D. on Mar 8, 2024
Thank you for taking the time to leave a review on your stay. Your feedback is very important to us.

2/10 Terrible

Amena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tyler D. on Mar 8, 2024
Thank you for taking the time to leave a review on your stay. Your feedback is very important to us.

4/10 Poor

angelica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not what I expected and my jetted tub was cracked and my sheets where stained and holes in the walls
Stayed 1 night in Feb 2024
Response from Comfort Inn on Feb 28, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Lamont

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bed skirt, wrinkled sheets, extremely bad odor, dirty tub, roach on the wall, leftover food from past guests in the refrigerator, had to reactivate key cards every time we came back in the hotel. Remote control to the tv worked sometimes. No access to the alleged wifi.
Stayed 4 nights in Feb 2024
Response from Comfort Inn on Feb 28, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us. We will be looking into these issues.

6/10 Okay

gena

Stayed 1 night in Feb 2024
Response from Tyler D. on Apr 2, 2024
Thank you for taking the time to fill out this survey. Your feedback is important to us.

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
It was decent but we got a room with hot tub and it was not big enough for two people. Also the smell of majauana was strong in the halls and in our room.
Stayed 1 night in Feb 2024
Response from Tyler D. on Feb 19, 2024
Thank you for taking the time for completing the survey for your stay with us. Your feedback is important to us.

2/10 Terrible

Erin

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs. Actually alive and crawling in the sheets. Shower cap left under a pillow. We left after an hour. Staff was nice and understanding. They issued a refund
Stayed 2 nights in Feb 2024
Response from Comfort Inn and Suites Staff on Feb 9, 2024
Thank you for taking the time to complete this survey.

4/10 Poor

Nathan

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Light bulbs didn’t work. Room was Sus
Stayed 1 night in Feb 2024
Response from Comfort Inn and Suites Staff on Feb 5, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Everyone is very nice
Stayed 1 night in Feb 2024
Response from Comfort Inn and Suites Staff on Feb 9, 2024
Thank you for taking the time to complete this survey on your recent stay with us.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The person above me had music loud from the time I arrived until i left. I called the front desk from 6-8 no answer I finally got up went down to desk told lady she said she would take care of it maybe she could not find the person but i find that hard because ahe knocked on the doors yesterday to find bad kids ao she could have knocked or even went up there to find the noise very disappointed
Stayed 1 night in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Froylan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The TV's and phones did not work so we had to walk to the front desk via the outdoors (multiple entrances) to try to get our room swiched in sub zero temperature. Everything in the room was dusty and felt dirty, you can tell they have not done a deep clean in a while. Rooms have super dim lighting and location is sucluted making it feel unsafe/creepy. When addressing these conserns with Comfort Inn & Suites would not accomidate a new room or refund. Will never go back!
Stayed 1 night in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Skeeter

Traveled with group
Liked: Staff & service, room comfort
Nice staff
We spent the night to go to the Lions game. The staff was amazing. The cable was out due to the weather. The room was ok.
Stayed 1 night in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Devon

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best neighborhood
Stayed 1 night in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Maryren

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
unexpected let down
This was a 2 day mini vacation with the kids. we love going to this particular hotel location. unfortunatly or stay was not that good this time. The windows had cracks in the seal and the windows were all wet, which adds to the next issus of the mold, there was mod all on the walls and curtain and darkening blinds in the room. like i said in the begining, love this hotel but just a bad room this time.
Stayed 2 nights in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Casey

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room had rice left on the table. Half roll of toilet paper in the whole room. Locked me out of my room after day 1 had to walk in the cold to go get my key to work. Parking lot filthy. Hallways dirty.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Delmonique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and Safe
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

4/10 Poor

TaShell

Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not very clean in need of updates immediately and service was horrible toilet was clogged was told to come get a plunger and fix it myself. Use to be very nice I suggest new management and decor update..
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Feb 5, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

4/10 Poor

Subhi, London

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Need more attention to cleanliness.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Fawaz, Midland

Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Terrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Couch
The room couch was dirty. Ended up putting an extra sheet just to sit on it.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Barbara

Liked: Cleanliness
Disliked: Property conditions & facilities
Although our stay was GREAT... it COULD have been AWESOME .... BUT!!! THE HOT TUB DID NOT WORK -THE FIREPLACE DID NOT WORK-THE PHONE IN THE BEDROOM DID NOT WORK-NO DRYER IN THE BATHROOM-ALL WERE TAKEN TO THE MGR *Verified unknowingly by the the person that checked me out*
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Ty-Monae

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Initially checking in things went okay. I was given “my” room key and went to said room only to find it was someone else’s room. Anything could have went completely wrong with that mishap and that’s just not safe for anybody involved. I was given another room but I didn’t feel safe at all thinking that they could give someone a key to my room as well. It also wasn’t the cleanest the jet tub was filthy I had to put in extra leg work to clean everything myself before use .. but my main issue honestly was the room mix up . Everything else was okay.
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Annia, Detroit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

8/10 Good

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was amazing. The area was very noisy you can hear people in the other rooms & outside.
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Noureddin

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was broken, the toilet is not working, no help for maintenance, air conditioning is blowing cold, my kids got flu, noise with high way trucks.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

8/10 Good

Heiko

Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.