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Property is kept really clean and nice. Room was fantastic. Pool and hot tub were very nice. Breakfast was hot with lots of options. Elham the breakfast lady was so nice, kept everything stocked and the food was great. Best holiday inn I’ve ever stayed at and not just in Michigan it’s best one I’ve EVER been to. Worth the money, great location with many things nearby to do. 10 out of 10 recommend. I will be back to this location hands down!
Danielle
Stayed 1 night in Apr 2024
Response from Phyllis GM on Apr 29, 2024
Thank you for taking the time to leave a review we appreciate your business.
10/10 Excellent
Darren
Traveled with family and small children, Traveled with group, Traveled with family
Management, the front desk and cleaning staff were all fantastic. You could most definately tell that their priority was that we enjoyed our stay and we did. Big Thanks to the night time front desk staff!
Darren
Stayed 2 nights in Apr 2024
Response from Phyllis GM on Apr 22, 2024
Thank you for taking the time to leave a review, We appreciate you.
The rooms were great bed was very comfy the pool and hot tub was a plus for the kids breakfast was awesome
The only thing i didnt like was there was no water pressure in the shower but other then that our 2 night stay was great
Crystal
Stayed 2 nights in Jan 2024
Response from Phyllis GM on Jan 29, 2024
Thank you for leaving a review we do appreciate it. Sorry about the water pressure. we will get it fixed
Staff was excellent and whoever served breakfast stayed on top of keeping it stocked very cleanliness only down fall was pool chlorine was strong it was hard to breathe and eyes burned they had to close it to get levels right
Alicia
Stayed 2 nights in Jan 2024
Response from Phyllis GM on Jan 29, 2024
Thank you for your kind words, we do appreciate it. We do our best to keep the pool levels properly maintained.
10/10 Excellent
Ashley
Jan 28, 2024
Ashley
Stayed 1 night in Jan 2024
Response from Phyllis GM on Mar 26, 2024
Thank you for taking the time to leave a review, We do appreciate your business.
Our stay was amazing. The staff was super friendly and professional! The entire property was VERY clean! My husband and daughter loved the beds, they were a little too soft for my liking, but overall we were very pleased with our stay.
Brandy
Stayed 1 night in Jan 2024
Response from Phyllis GM on Jan 28, 2024
Thank you for leaving us a review we do appreciate it so glad you had a good time.
Clean rooms, friendly staff, great amenities. Was in town for the Michigan game and was an easy 40 min commute to the game. Only complaint is the streetlight shining in the window at night, blackout curtains would have been great.
Stephanie
Stayed 2 nights in Nov 2023
Response from Phyllis GM on Nov 28, 2023
Thank you for your review, we do have black out shades in every room. always ask the front desk and they will let you know how to lower them Please come back and let us host you again in the future.
Convenient location for the Suburban Collection Showplace venues. The staff was terrific. My only complaint was a dark black hair prominently displayed on my off-white shower floor. It's just a thing with me...I'd stay here again.
Shawn
Stayed 1 night in Oct 2023
Response from Phyllis GM on Oct 28, 2023
I am so sorry about the hair I am glad that they took care of it right away , We will do better.
Always a pleasure staying here! You can't beat the service and the awesome breakfast and the dinners! This place puts most high dollar hotels to shame! Love it here!
David
Stayed 1 night in Sep 2023
Response from Phyllis GM on Oct 28, 2023
Thank you it's nice to hear when we do it right. We appreciate you.
10/10 Excellent
Michael
Sep 3, 2023
Michael
Stayed 1 night in Sep 2023
Response from Phyllis GM on Sep 24, 2023
Thanks for your review look forward to seeing you again.
Thank you for your kind words and leaving a review. We do your best to make sure our guest is taken care of. Come back and visit us again in the future.
We had an overall great experience. The front desk staff were phenomenal! So friendly and helpful. The room was in great condition and the location was central to where we needed to be.
Melanie
Stayed 1 night in Aug 2023
Response from Phyllis GM on Aug 23, 2023
Thank you for taking the time to leave a review we do appreciate it .and we hope you return soon. Thanks for your kind words.
6/10 Okay
FRANK
Traveled with family and small children
Aug 19, 2023
Liked: Amenities
Very noisy
FRANK
Stayed 1 night in Aug 2023
Response from Phyllis GM on Aug 20, 2023
I am sorry about the noise we had several soccer teams this past weekend we do try to get quite time by 11 pm I hope you come back and give us another try.
10/10 Excellent
melanie
Aug 11, 2023
melanie
Stayed 1 night in Aug 2023
Response from Phyllis GM on Aug 13, 2023
Thank you for your review we appreciate it please come back and let us host again
Very disappointed in this hotel…they didn’t give us the room we reserved, the bathroom was dirty, we didn’t receive housekeeping and our room keys didn’t work. Loud guests well into the morning hours kept us awake and none of the staff seemed to care about any of these issues. Would not recommend staying at this property.
Bob
Stayed 2 nights in Jul 2023
Response from Phyllis GM on Jul 31, 2023
I am sorry you feel you didn't get the room you reserved when in fact you did get the 2-queen bed you reserved and we also gave you a rollaway at no charge and as for the housekeeping services You did have a DND on your door and since my staff didn't check again after noon I gave you a discount for your troubles.
10/10 Excellent
Marlene
Jul 30, 2023
Marlene
Stayed 1 night in Jul 2023
Response from Phyllis GM on Jul 31, 2023
Thank you for leaving a review we appreciate you taking the time out of your day to let us know how we are doing.We hope we can host you again in the future/
10/10 Excellent
Stacy, Highland
May 30, 2023
It was quiet and safe
Stacy
Stayed 1 night in May 2023
Response from Phyllis GM on May 30, 2023
Thank you for your kind words , It means a lot to us. and I hope we get to host you again in the future,
We had a great stay at this holiday inn! We checked in late at night and left the next day, but the facility was super clean and friendly staff. Bed was super comfy and they had a delicious spread of hot or cold food in their breakfast buffet. Definitely recommend!
Jill
Stayed 1 night in May 2023
Response from Phyllis Sandoval GM on May 24, 2023
Jill thank you for your kind words I will share with the staff'.