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Reviews of Homewood Suites by Hilton Detroit-Troy

3 out of 5
Homewood Suites by Hilton Detroit-Troy
1495 Equity Drive, Troy, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 449 out of 764 reviews" "
Rating 8 - Good. 210 out of 764 reviews" "
Rating 6 - Okay. 48 out of 764 reviews" "
Rating 4 - Poor. 35 out of 764 reviews" "
Rating 2 - Terrible. 22 out of 764 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tracey Thomas

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was pretty clean. Dishwasher didn't work very well. Couch pillows were really dusty. Garbage disposer was slow to drain water from sink. Towels were rough.
Stayed 2 nights in Apr 2024

2/10 Terrible

Nasim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

4/10 Poor

JoAnna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is undergoing a renovation. It was fine for our girls weekend. But it was soooooo dated. The kitchen was unusable. But it’s under construction so hopefully they’ll make it more modern
Stayed 2 nights in Mar 2024

8/10 Good

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

raynard, detroit

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Feb 2024

8/10 Good

Changhun

Liked: Cleanliness
Stayed 17 nights in Jan 2024

4/10 Poor

KEITH

Traveled with family
Disliked: Cleanliness, amenities
Room was not clean, no other rooms available had to seek another hotel.
Stayed 1 night in Feb 2024

4/10 Poor

Michael, West Warwick

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel many times. Every other time I would give it a five-star review. I normally have a second floor room and I usually enjoy my stay. This time I brought my dog because it is a dog friendly hotel. Since I had my dog I was put in a first floor room. When we entered the room for the first time we noticed it had a moldy smell. I always look around my hotel room when I check in and the first thing that I noticed was there was a lot of spider webs and spiders in multiple areas of the room. We always check underneath the bed sheets to make sure there are no bugs and when we did we found an extreme amount of blood on our mattress. We decided we were going to flip the mattress over only to find the opposite side of the mattress was also saturated in blood. I had to go to Walmart and buy my own sheet set in order to feel comfortable sleeping in this bed. The bedroom TV did not work. I had to go to the lobby and ask for somebody to fix the TV. The only way he was able to fix the TV was by taking the SIM card from the living room TV and putting it into the bedroom TV so the entire stay we only had one TV working. After our first sleep we woke up the next morning and found a ton of ants crawling around in our kitchen sink. We cleaned the sink and around the sink but realized nothing we could do would prevent the ants from coming up the drain in the kitchen they were all over the place and this continued the entire trip. More issues but max characters used.
Stayed 5 nights in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Muhammad

Traveled with family
Liked: Cleanliness, staff & service
The only issue was that in order to get to the bathroom you have to close the bedroom door in order to open the bathroom that was annoying as it made you feel disconnected from people in bedroom
Stayed 1 night in Jan 2024

6/10 Okay

Susan

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Trish

Traveled with family
Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Noah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

HyungTae

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023

10/10 Excellent

MALLORY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Denise

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never again
Front desk was great, but when using the restroom, one employee, after using the toilet walked out without washing her hands. Walking through the property there was trash on the floor and in the elevator. The carpets are worn and filthy. The room appeared clean. The bed had the most uncomfortable mattress ever. Some of the electrical outlets didn’t work and the microwave was sticky.
Stayed 1 night in Nov 2023

4/10 Poor

Michael, West Warwick

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I have stayed at this hotel four times. The other three times I would give all five stars. This time I give two stars. The staff was very friendly and they were excellent. The room that I stayed in was disgusting. There were spider webs in every inch of the bedroom where the ceiling meets the wall. There were ants coming out of the kitchen sink. There was a chicken bone sitting on the floor that I had to clean up from the previous person who stayed. When I get to my hotels I always check the beds to make sure there are no bed bugs. There were no bed bugs but what I found was the mattress was soiled with somebody's blood on both sides of the mattress it looked like somebody had been murdered. I ended up going to Walmart and buying an entire comforter set just to cover everything that they provided for me and then I left it all there because it was way too disgusting to bring home. It certainly seems that the hotel is starting to go downhill from my previous visits and I may never stay here again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Homewood experience
I enjoyed my stay. It was very clean. I loved the makeup remover packs in the bathroom. that was a nice touch.
Stayed 1 night in Oct 2023

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were in a handicapped room which was the farthest room from the elevator. My husband was worn out going back and forth from elevator. Really bad positioning for a handicapped room. The wallpaper was falling down and the vinyl floor was peeling up in front of bathoom door. The towel bar fell off the wall in the bathroom. There were no cups in the bathroom. I could not find any silverware until the last morning. But the room was clean but the bedding smelled musty.
Stayed 3 nights in Oct 2023

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Went for a hockey tournament, enjoyed our stay
Stayed 2 nights in Oct 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Charles, Zionsville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and efficient check in; nice suite. Clean and comfortable
Stayed 1 night in Oct 2023

4/10 Poor

Dean

Business traveler
Disliked: Property conditions & facilities, room comfort
NOISY
Children were playing in the hallway until 10:30 pm and it was very noisy and there is no sound proofing at all. I can't take a rest during stayed here 2 nights.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and courteous staff
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
A special feature is their key cards actually work. A rarity in most hotels.
Stayed 2 nights in Sep 2023

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a convenient area with shopping nearby. Quiet location. Good dining options nearby
Stayed 1 night in Sep 2023

6/10 Okay

Mike

Business traveler
Liked: Staff & service
Staff was great! Room outdated and showing heavy wear and staining. Located next to a small airport.
Stayed 3 nights in Sep 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean. 2nd room still had a used towel on back of door. Had to take two rooms instead of 2 bedroom booked. Good location.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Mixup with checkin, but other than that, fine stay
I forget her name, but she was working the front desk and was the nicest, sweetest person. However, something got messed up with our checkin, so that when we were given keys, they were to someone else's room. The bed was unmade, socks on the ground, trash and food everywhere. Unfortunately, there were no luggage carts, so since that room was on the 3rd floor, we had to carry our luggage up, and then downstairs (someone had blocked the elevator) and had to get a new room. We were only going there to change before going to a wedding that we were then running a bit late for, because of the mixup with the rooms. The second room was nice and comfortable. The bed was fine. The tub was sort of hilariously short/ small for a hilton property, but overall the staff was very nice and accomodating. Checkin was the only thing that was weird and inconvenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Chelcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in Sep 2023

4/10 Poor

Katie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else!!
We booked a 2 queen with a pull out and when we got there they told us they were full and were putting us in two different rooms. I have young children so this wasn’t ideal. Every surface in the room was dirty. All the cushions had stains. Blood stains on mattresses. The floor had tape holding it together. The pool heater was broken and ice cold. They shut the lights off at breakfast while people were still in the area, which wasn’t staffed well and barely any thing was refilled. They started switching over our room before we even checked out. We will never stay here again. However, Sheila at the front counter deserves a raise. She was amazing and was the best part of this hotel.
Stayed 2 nights in Sep 2023

8/10 Good

Katy

Stayed 1 night in Sep 2023

2/10 Terrible

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Brittany

Stayed 2 nights in Aug 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

Marie Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as a stopover on our way to a holiday home in Michigan. Would recommend for families, the suite size was great and all felt very clean and well looked after. We had the pool to ourselves for a lot of the evening and arrived on time for the Wednesday social!
Stayed 1 night in Aug 2023

10/10 Excellent

Tamiaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Christian and Sheila was really great and the managers Jason and Rai were extremely accommodating.
Stayed 2 nights in Aug 2023

6/10 Okay

Kristin

Liked: Room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Shelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

christina

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The overall cleanliness of the room and hotel in general was not great. It was rundown with holes in the light shades, hardened dirt/ residue on the walls etc. They had no pool towels and gave us hand towels to use instead. The room size and layout was great for our family and the location was convenient
Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay and I would stay there again!
Stayed 3 nights in Jul 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. The property is a little dingy but I liked the generously sized suite.
Stayed 5 nights in Jul 2023

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first stay at Homewood Suites Hilton-Troy! My family enjoyed our stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to thank the staff member and front desk host RJ for making our stay at Homewood Suites by Hilton a very wonderful stay. Her professionalism, courtesy, patience and integrity displayed during our stay was tremendous. Just one of the reasons we will be returning to Homewood Suites and other brands by Hilton. RJ’s attention to detail, kindness and professionalism is FIVE STARS!!! From the moment we entered the lovely facility we were greeted with her courtesy and wonderful customer service skills. We watched her provide the same exceptional service to customer after customer with poise. She always acknowledged new customers waiting and let them know she will be right with them once she finished with the previous guest. She did this all while checking customers in on the phone as well. I was amazed at her ability to multitask and get every detail correct. She even made sure to greet every guest when she saw a guest getting coffee or food items. It was refreshing to see, especially at a time when so many customers feel slighted by some customer services offered at many corporations. She made us feel very warm and welcomed as well as ready to return in the future. She informed us about every detail of the hotel during the check-in of our stay, leaving us without questions. Now about the hotel, the facility was very nice and clean except for a dirty tub and toilet which RJ rectified, addressed very quickly and professionally by providing a wonderful solution
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very roomy and comfortable
Our room was huge and very enjoyable. Plenty of amenities. Felt just like home.
Stayed 1 night in Jul 2023

4/10 Poor

Ida, Glendale

Traveled with family and small children
The property was conveniently located for us. Check in was good . Room was outdated and they gave us a handicapped room . The staff at the buffet was so darn rude, we asked for oatmeal and the older lady got pushy and mean. Never had cleaning for six days there had to always go down for towels. We will never stay again
Stayed 6 nights in Jul 2023
Response from RC on Jul 29, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Radiant CortezOperations ManagerHomewood Suites- Troy