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Reviews of Grace 21 Smart Hotel

3.5 out of 5
Grace 21 Smart Hotel
House No. 1 & 3, Road #21, Nikunja 2, Dhaka

Reviews

8.4

Very Good

Rating 10 - Excellent. 9 out of 26 reviews" "
Rating 8 - Good. 14 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

KOJI

Stayed 1 night in Nov 2023

8/10 Good

Shaila

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Nov 2023
Response from Sufian on Dec 3, 2023
Greeting from Grace 21 Smart hotel. Thank you very much for your nice response. Your nice review inspire us more. We will try serve you more in your next visit.

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel, very good service and value for money.
Stayed 4 nights in Mar 2023
Response from Sufian on Mar 29, 2023
Greeting from Grace 21 Smart hotel. Thank you very much for your nice response. Your nice review inspire us more. We will try serve you more in your next visit.

10/10 Excellent

Mashiul, voorhees

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience ever. Staff are nice, helpful and courteous. They make you feel comfortable instantly. It is close to airport and many other major sites. Food is delicious. Will come back in a heartbeat.
Stayed 4 nights in Jan 2023
Response from Sufian on Feb 24, 2023
Dear Kaitin , Thank you for taking the time to share your excellent feedback based on your recent experience. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. Your observation is well noted. In our endeavor to improve our services & facilities at the hotel. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon. Best regards, Hotel Management

10/10 Excellent

Mashiul, voorhees

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences I ever had. Staff are so welcoming. They make you feel special as soon as you enter the building. It is clean, nicely decorated. Food in restaurant is awesome. Will stay there again definitely.
Stayed 2 nights in Jan 2023
Response from Sufian on Jan 25, 2023
Greeting from Grace 21 Smart hotel. Thank you very much for your nice response. Your nice review inspire us more. We will try serve you more in your next visit.

8/10 Good

Riham, Chittagong, Bangladesh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They cleaned my car on departure. So that was nice.
Stayed 1 night in Nov 2019
Response from Rashed on Dec 1, 2019
Greeting from Grace 21 Smart hotel. Thanks for ur nice review. Your nice review inspire us more for better service in future. Waiting for ur next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great little hotel near the airport
Stayed at this hotel after reading the reviews, wasn't disappointed. The staff are very helpful and attentive. The restaurant cuisine was surprisingly good (wasn't aware that tax had to he paid though). The location was great as we needed to be close to the airport. The only negative was that there were lots of mosquitoes in the room.
Stayed 1 night in Apr 2019
Response from Rashed on Apr 14, 2019
Dear Valued Guest, Thank you for taking the time to share your excellent feedback based on your recent experience. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. Your observation is well noted. In our endeavor to improve our services & facilities at the hotel. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon. Best regards, Hotel Management

10/10 Excellent

Kaitlin, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff! So friendly. The rooms are always clean and the complementary items are a treat.
Stayed 1 night in Mar 2019
Response from Rashed on Apr 2, 2019
Dear Kaitin , Thank you for taking the time to share your excellent feedback based on your recent experience. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. Your observation is well noted. In our endeavor to improve our services & facilities at the hotel. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon. Best regards, Hotel Management

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a budget price
It was a very nice hotel considering its price.
Stayed 4 nights in Mar 2019
Response from Rashed on Mar 14, 2019
Dear Michael Thank you very much for your nice review. Such kind of review inspire us a lot. Waiting for your next visit and try to upgrade our service more. Grace 21 Smart Hotel

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Clean and polite staff.Somewhat small single room.Good breakfast spread but it was supposed to be included in the room tarrif but i was charged extra at tge time of checkout.
Stayed 2 nights in Mar 2019
Response from Rashed on Apr 2, 2019
Dear Valued Guest , Thank you for taking the time to share your excellent feedback based on your recent experience. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. Your observation is well noted. In our endeavor to improve our services & facilities at the hotel. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon. Best regards, Hotel Management.

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Rashed on Jan 28, 2019
Mr Chen Thank you very much for your nice review. such kind of reviews inspire us to get much better service to our guest. waiting for your next visit in Dhaka. wish u all the best.

10/10 Excellent

alhaji nasiru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel,nice people and value for money
Stayed 3 nights in Oct 2018
Response from Rashed on Nov 11, 2018
Dear Alhaji Nasiru Thank You very much for your nice review.

8/10 Good

KYUNG ELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from rashed on Oct 4, 2018
Dear KYUNG ELI on, Thank you very much for wonderful review. We are humbled by your gracious compliments on the hotel facilities and its services. Your generous praise is much appreciated and we hope to deliver more such experiences for you on your future visits to our property.Thank you once again. Warm Regards, Hotel Management

8/10 Good

Verified traveler

pleasant stay
pleasant stay here, some room facilities need maintenance. but all in all not bad.
Stayed 4 nights in Sep 2018
Response from Rashed on Sep 16, 2018
Dear , Thank you very much for wonderful review. We are humbled by your gracious compliments on the hotel services. Your generous praise is much appreciated and we hope to deliver more such experiences for you on your future visits to our property. We will resolve the maintenance issues and we look forward to welcoming you again soon. Thank you once again. Warm Regards, Hotel Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, minutes from the airport
Good clean hotel and very attentive staff. Single Room is small but great location for the airport and the room has all that you need. There is a restaurant and room service if needed. The ride to the airport is complimentary. Would highly recommend this hotel.
Stayed 1 night in Aug 2018
Response from Rashed on Aug 10, 2018
Dear James, Thank you very much for wonderful review. We are humbled by your gracious compliments on the hotel facilities and its services. Your generous praise is much appreciated and we hope to deliver more such experiences for you on your future visits to our property. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon.Thank you once again. Warm Regards, Hotel Management

8/10 Good

Shumpei

Stayed 8 nights in Nov 2021
Response from Sufian on Feb 24, 2023
Greeting from Grace 21 Smart hotel. Thank you very much for your nice response. Your nice review inspire us more. We will try serve you more in your next visit.

8/10 Good

Verified traveler

Stayed 5 nights in Apr 2020
Response from Mahmud on Feb 24, 2023
Greeting from Grace 21 Smart hotel. Thank you very much for your nice response. Your nice review inspire us more. We will try serve you more in your next visit.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

JIN SOO, 진영

Disliked: Property conditions & facilities
불편했던 점
와이파이가 있는데도 불구하고, 속도가 너무 느려 업무를 볼 수 없음. 외출 시, 돌아와도 방 청소가 되어 있지 않음.
Stayed 2 nights in Apr 2019

8/10 Good

cesar

Liked: Room comfort
Stayed 2 nights in Mar 2019
Response from Rashed on Apr 2, 2019
Dear Cesar , Thank you for taking the time to share your excellent feedback based on your recent experience. We completely value and appreciate your feedback as it helps us to focus on what is imperative for our guests. Your observation is well noted. In our endeavor to improve our services & facilities at the hotel. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. We hope to welcome you back to the hotel soon. Best regards, Hotel Management

2/10 Terrible

Verified traveler

Disliked: Staff & service
劣評，前檯服務員
我已經不只一次住這家酒店、新開幕時，服務態度一流，可能時間沖昏了頭腦，有一定的客源。今非昔比，員工服務態度極期差劣、尤其前堂接待員、態度簡直令人氣結、劣評此酒店、永不錄用，大家預訂時要有心理準備！
Stayed 3 nights in Mar 2019
Response from Rashed on Mar 22, 2019
Thanks for ur review. We are extremely sorry for your discomfortness during checked out. We will increase our services and trained our receptionist again.We are waiting your next visit and give us a chance to serve you much better. Again sorry.

8/10 Good

詩蓓

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出差方便
飯店超賣，但有幫我們安排到其他地方住宿
Stayed 5 nights in Jan 2019
Response from Rashed on Jan 28, 2019
Dear 詩蓓 Thank you very much for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very closed to Dhaka airport
Stayed 3 nights in Dec 2018
Response from Rashed on Jan 16, 2019
Greeting From Grace 21 Smart Hotel Thank You for your Complement. Grace 21 Smart Hotel

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
きれいでした
Stayed 1 night in Dec 2018
Response from Rashed on Dec 9, 2018
Thank you. Very much for your review we hope we will make more comfortable in your next visit

8/10 Good

K, Tokyo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Rashed on Sep 24, 2018
Thank you very much for your great review. We will try much better service to you in your next visit.

8/10 Good

chun keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
改善機場接送
整體表演滿意，只免費一程機場住返，唯獨欠要付費返機場！
Stayed 2 nights in Jun 2018
Response from Rashed on Jun 29, 2018
Thanks you very much. We expect your next visit will more comfortable.Again Thank you very much for choose our Hotel. Garce 21 Smart Hotel