Dignity Health Arizona General Hospital - Laveen Tours

This hotel is a mixed bag. On one hand, everyone we met that works there was fantastic! On the other hand, there were some big misses. The pool is shared with the public who have to make reservations in order to have access. Hotel guests have complimentary access but you have to “reserve” a space with the front desk 24 hours in advance. In reality, you’re not making a reservation as a guest because when we arrived to the pool, we were told we could sit anywhere that wasn’t reserved. Almost every space was reserved. Huh? I thought I made a reservation with the front desk. No, the only real pool reservations are the locals who are paying to use it. I ended up asking the hostess to move a reservation to the back so I could sit near the pool, which she accommodated. It seems like the hotel and the pool share the property but are separate entities. The chaise loungers by the pool were disgusting! I was thankful they provided towels to cover them up. The room was dirty. Baseboards and windowsills were covered in dust, and the rug made my feet black. The overall curb appeal is nice but amenity and room cleanliness was a HUGE miss. I’d give it another shot but only if there weren’t any other options available in town.

The view was great and so was the weather.

The gym needs upgrade. There was a noise that sounds like an AC from outside, not the one in our unit. It took me a while to fall asleep due to the said noise. Otherwise our stay was okay. I would go back again.