Free WiFi, bed sheets

Reviews of Red Roof Inn Dillon, SC

2 out of 5
Red Roof Inn Dillon, SC
810 Radford Boulevard, Dillon, SC

Reviews

6.4
Rating 10 - Excellent. 141 out of 681 reviews" "
Rating 8 - Good. 170 out of 681 reviews" "
Rating 6 - Okay. 136 out of 681 reviews" "
Rating 4 - Poor. 111 out of 681 reviews" "
Rating 2 - Terrible. 123 out of 681 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Wayne

Traveled with pets, Traveled with family
Cleaning staff knocking on door when do not disturb sign on door handle
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Wayne,We apologize for any inconvenience caused by our cleaning staff. Our team usually respects the do not disturb signs, but we will remind them to be more vigilant in the future. Your feedback is valuable in helping us improve our services and we hope to welcome you back for a more seamless experience.

10/10 Excellent

MARIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique...it was quiet and a convenient location to where i was going..it was clean enough to where i was not worried about bugs, etc..
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello MARIE,We are pleased to hear that you found our hotel location convenient and enjoyed a quiet stay. Our team takes pride in maintaining high cleanliness standards. Feedback like yours is valuable as we strive to meet our guests' expectations. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Rahana

Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on Apr 26, 2024
Dear Rahana,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dillon, SC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Debra, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 23, 2024
Hello Debra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DILLON SC and I are saddened by your poor scoring following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist

4/10 Poor

cynthia

Disliked: Cleanliness, property conditions & facilities
The floors were dirty.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello cynthia, We appreciate your feedback and regret to hear about your experience. We advise guests to reach out directly to management for any concerns during their stay so we can address them promptly. Thank you for bringing this to our attention.

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Cleanliness
FEES??? What are you doing. Not the rate I was quoted. Billing through cc company now. I hope it was worth it. Smh
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Apr 15, 2024
Thank you for taking a moment to leave a review, Gregory. The staff and I at the RED ROOF INN DILLON SC were disappointed to see your 2/5 score. In regards to your fee concerns, we are unaware of the charges that you've described. To further assist with this issue, please feel free to contact our front desk in order to check on your claims.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Chauncey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent night stay. Clean nice and quiet
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Chauncey,We appreciate your positive feedback on the cleanliness and quiet ambiance during your stay. Our team strives to provide a comfortable experience for all guests. Should you have any further comments or concerns, feel free to reach out to our management directly. Thank you for your stay with us.

10/10 Excellent

Miranda

Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Miranda,We are delighted to hear that you enjoyed your stay at our hotel! We look forward to welcoming you back in the future.

2/10 Terrible

Lawrence

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches
Stayed 1 night in May 2023
Response from Manager on Mar 22, 2024
Hello Lawrence,We take all feedback seriously and have shared your concerns with our team to address. Thank you for bringing this to our attention.

2/10 Terrible

Eric

Traveled with family
Disliked: Amenities
LOUD music in the parking lot all night. No towels, no weather stripping on the door and the shower didn't work. At best this is a 1 star hotel.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Eric, We regret to hear about the inconvenience you experienced during your stay and appreciate your feedback. Your concerns have been noted, please feel free to reach out to our management team to address these issues further. Thank you for bringing this to our attention.

2/10 Terrible

Milagros

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Milagros, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any further feedback you'd like to share so we can address any concerns and improve our services.

10/10 Excellent

Jo

Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Jo,We are amped to hear that you had an amazing experience during your stay with us! We hope to welcome you back soon for another fantastic stay!

6/10 Okay

Nechama, Brooklyn

Traveled with family
Liked: Staff & service
It was cheap, that was all I can say that is redeeming for it. You get what you pay for and we needed a cheap place to stay. If you want a room with a bed and a toilet the size of a toddler toilet in a preschool class, enjoy.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Nechama,We appreciate your feedback regarding your recent stay with us. Our budget-friendly rates allow us to cater to guests looking for affordable accommodations. Thank you for highlighting this aspect. Regarding the bathroom size, we understand your concern and will take it into consideration for future improvements. We hope you had a comfortable stay otherwise and recommend reaching out to our management team for any further assistance.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, amenities
There was a cockroach in the room
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Karen, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Too close to a busy road
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello James,Thank you for your feedback regarding the proximity of our hotel to the road. We understand that different guests have varying preferences when it comes to location. While some may appreciate the convenience, we appreciate your perspective and will take it into consideration for future improvements.

6/10 Okay

Travis

Stayed 1 night in Dec 2023
Response from Manager on Jan 23, 2024
Hello Travis, We appreciate you choosing our hotel for your stay. If there are any specific concerns or feedback you have regarding your experience, we encourage you to reach out to us directly. We value your input and strive to improve our services for future guests.

2/10 Terrible

Britney

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I reserved a room on Expedia. Earliest check in time is originally scheduled for 2pm. However we were traveling on the road and arrived at 4am. All we wanted to do was rent the room til 11am (original checkout time). The hotel receptionist proceeded to tell me I needed to pay for another night since it was passed check in time. Umm what?! So I’m staying less hours and leaving at the same checkout time and you want to charge me more? I payed $70 for the room, he was about to try and charge me $140 for 7 hrs!! I said no way and asked for a refund. They then took some time to tell me oh okay, I can check you in for a $34 late fee. I asked him to show me this late charge fee on paper.. Really?!?! After being on the road for hours and exhausted I payed the extra $34. Over $100 to stay in this dump. The bathroom had a hole in the ceiling and a hand towel shoved it to try and cover it up. Horrible experience, will never book another stay at a Red Roof Inn.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Britney, We apologize for any inconvenience you experienced during your stay. Our check-in policy is set to ensure that all guests have a fair and consistent experience. However, we understand your frustration and would like to address your concerns. If you could please contact our management, they would be happy to assist you further. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

8/10 Good

Vincent

Traveled with family
Liked: Staff & service
convenience too stores and restaurants
Stayed 2 nights in Oct 2023
Response from Manager on Dec 29, 2023
Hello Vincent,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad that you found our location convenient for accessing stores and restaurants. We aim to provide a convenient and enjoyable stay for all our guests. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Dashawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities
There was no hot water in my room my last two stays. This trip I found roaches crawling around the room.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Dashawn, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

kristin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eww
You get what you pay for
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 24, 2023
Thank you, Kristin, for taking the time to complete our survey following your stay at the Red Roof Inn Dillon, SC. We want you to know that your feedback and rating of our hotel is of utmost importance to us. However, you highlighted that you were unpleased with the value to price ratio. At Red Roof, we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 Poor

Meighan

Traveled with partner
The room was ok overall, but the property was nothing like I was expecting. They did a great job with the photos to make it seem like a better quality hotel. It was clean, but I feel I paid way too much for a one night stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Meighan, Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of your room. We strive to accurately represent our property through our photos, and we apologize if your expectations were not met. Your input is valuable to us as we continue to improve our guest experience.

10/10 Excellent

Hilda

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
This is our second stay, 2nd yr on a row for quick trips to Florida and staying here on the way north (back home). Just off of 95. We travelled with our dogs and it’s convenient to take them in and out quickly. The rooms have been clean and spacious, and the staff is friendly. The only complaint is the breakfast, just sweets, but for the price is okay.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Hilda,Thank you for choosing to stay with us again and for taking the time to share your feedback. We're glad to hear that you found our rooms clean and spacious, and that our staff provided friendly service. We appreciate your feedback regarding the breakfast options and will take it into consideration for future improvements. We hope to welcome you back on your next trip to Florida.

8/10 Good

Daniel

Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Daniel, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
clean but needs a bathroom remodel
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 23, 2023
Dear Roger,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DILLON SC. It's great to hear that you found the bathroom to be clean. However, as it pertains to the upkeep your feedback will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Troy

Liked: Staff & service, property conditions & facilities
Loved they were showing a real news channel (CNN) In the Lobby
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Troy,Thank you for your feedback on our hotel lobby. We appreciate your positive comments about our choice of news channel. We aim to provide a diverse range of options for our guests' viewing pleasure. We hope you had an enjoyable stay and would be delighted to welcome you back in the future.

2/10 Terrible

Rosa S

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I would not stay here ever again. Our room was dirty and they had roaches. If it was so late when we checked in our room we would have left. I was scared to go to sleep at night plus our king size bed had a hole in the middle of the bed. As soon as we laid down we rolled right to the middle. Our toilet was not bolted to the floor very well either. It also was very low. Staff was friendly. Didn't stick around to check out the breakfast. I was ready to go as soon as we could. They need to call a pest control and update the rooms. Room needs a little more attention to cleaning, like in the furniture and the refridge behind furniture. Floors need to scrubbed better. I killed a bug and went to wipe it up and the tissue I used was black from wiping the floor. It also looked like a kid marked it up with a black crayon. Do not stay at this place unless it is your last resort and you can handle the roaches.
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 20, 2023
Dear Rosa,I appreciate you sharing your feedback following your stay at the RED ROOF INN DILLON SC. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were black shoe prints and an oily substance on the bathroom floor
Stayed 1 night in Oct 2023
Response from Manager on Dec 13, 2023
Hello Karen,Thank you for sharing your feedback regarding the cleanliness of our hotel bathroom. We apologize for any inconvenience this may have caused. We appreciate your input and will pass it along to our housekeeping team for further review and cleaning improvement.

10/10 Excellent

Wayne

Traveled with partner
Liked: Amenities, property conditions & facilities
Quiet, dining options
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Wayne,Thank you for choosing our hotel for your stay! We're glad you enjoyed the peaceful ambiance. We understand the importance of dining options and will take your feedback into consideration for future improvements. We hope to welcome you back for another relaxing stay.

6/10 Okay

Michael Ray

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Michael Ray,Thank you for your amazing review! We strive to exceed expectations and are thrilled to have provided an exceptional experience for you. We look forward to welcoming you back soon!

10/10 Excellent

Ruth J

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient, clean, and I was able to spend a restful night. The manager, Sagar, went to great lengths to locate me after departure because I forgot a piece of luggage. I was very grateful.
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on Oct 17, 2023
Hello Ruth,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dillon, SC. I'm glad your stay was clean, you found the location convenient and you had a restful night. Our goal is to provide a positive experience for all of our guests and we are happy that you are satisfied with your stay.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely, Abigail RediResponse Specialist

10/10 Excellent

Terryn

Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Terryn,Thank you for taking the time to leave a 5-star review! We are delighted to hear that you thoroughly enjoyed your stay with us. We strive to provide excellent service and a comfortable experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 Good

andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 15, 2023
Dear Andy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dillon SC. It's nice to see that you were pleased with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Roberto,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hi Mark,I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Wayne,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The property was a little older, but the place was quiet and clean and best of all, pet friendly.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello William ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Carrie,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Anthony

Business traveler
Great
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Anthony,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we pulled into the lot and I walked to the desk and wasn't greeted they were to busy talking and helping someone that works there keep there child asleep. Place is dirty bugs and flys. would never ever stay there. Your outside said it all to me so I canceled. your rooms dont look like that cause a saw a door open.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 23, 2023
Thank you for taking a moment to leave a review, Christine. The staff and I at the Red Roof Inn Dillon, SC were disappointed to see your 2/10 score following your stay. You indicated that the pest you reported, the uncleanliness described and the other issues listed hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Elane

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place wasn't like it supposed to be in the pictures you posted on line. ALL FAILS ADVERTISEMENT!!!! YOUR OTHER LOCATIONS TRY TO BE LIKE THE PICTURES THEY POST.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Elane,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Martha

Liked: Cleanliness, property conditions & facilities
The fact that it had a frig and microwave. And all the channels on the tv
Stayed 3 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hi Martha,Thank you for taking the time to share how you have enjoyed your stay and for rating our hospitality and accommodations. I am happy to know we met your expectations with our friendly atmosphere. It means so much to us to see your positive ratings regarding your experience. We are always looking for ways to improve upon the guest experience and we appreciate your feedback. I hope you will return to see how we continue to grow and evolve.

4/10 Poor

derek

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
The room looked nice but the floor looked like it hadn’t been swept and there were roaches running around. The shower water wouldn’t stay hot. Definitely wouldn’t recommend
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 18, 2023
Thank you for taking a moment to leave a review, Derek. The staff and I at the Red Roof Inn Dillon, SC were disappointed to see your 2/5 score following your stay. While I am happy that you liked how the room looked, you indicated that the pest you reported, the shower water temperature and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travel.With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Marine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms floors were black dirty. We laid a town on the floor for our cooler and when we loaded the cooler to.the car the towel on the bottom was black with dirt! The air conditioner was banging so loud I reported it to no one coming to see or check it. The breakfast was a joke no toast no bagels no cream cheese no butter and no napkins the coffee was empty and the man at the desk never changed anything neither did the girl the previous day. Went to make a waffle, No mix asked if we could get some also to no avail and this was at 8:30 am We will never use red roof again in Dillon SC
Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Marine, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Matthew

Stayed 1 night in Aug 2023
Response from Manager on Sep 22, 2023
Hello Matthew,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Jonah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The woman In particular. She was gorgeous. I'd come back just for her.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hi Jonah,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Cedric

Stayed 1 night in Aug 2023
Response from Manager on Sep 17, 2023
Hello Cedric,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 Terrible

JODY

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The man who checked us in was very nice and helpful. The positives end there. Our two rooms were labeled non-smoking, but one was clearly a smoking room. The smoked-in room AC/heat unit was visibly broken with parts falling off of it, and the cooling feature, though set on the coldest setting, did not sufficiently cool the room. In both rooms the vinyl flooring was so dirty our children’s feet were black after just an hour. The shower was not cleaned, with clumps of hair in the drain, and it was questionable whether the sheets were dirty or just stained. The breakfast was barely there. They did have waffles to make yourself, small cereal dispensers with four choices. There was bread provided in an enclosed case. One or two apples were in a three-tiered fruit basket, but two of the tiers were empty. There were no employees present to even ask for supplies. I had to find plates for our family by looking under the cabinets. There was a sign indicating there was milk in the “refrigerator”- a mostly-empty full size coca cola cooler around the corner. It had one styrofoam cup of something that looked like maybe chocolate milk, and two gallon-jugs with less than an inch of milk left. No creamer, no juice, no water offered as beverages. There were no napkins. All areas of the property had visibly broken AC units coming off the walls, damage to the outside. The ice machine was broken. Hard to tell if struggling to make ends meet is the cause or the result of the disrepair.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello JODY, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kamaria RediResponse Specialist on Aug 22, 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DILLON SC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Trell

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was definitely not worth the money, there were roaches, the sheets were dirty, and the room reeked off cigarette smell. Really would like my money back!!
Response from Kamaria RediResponse Specialist on Aug 20, 2023
Dear Trell,I appreciate you sharing your feedback following your stay at the RED ROOF INN DILLON SC. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria RediResponse Specialist

6/10 Okay

Laura

It wasn't nothing outstanding, was a place to sleep. Appeared the guy at the front desk was new as he had a stack of licenses he had taken for check-ins and forgot to give back. There was a hole in the wall under the sink outside the bathroom that you could see in to and the guy in the room next to ours just kind of hung outside, kind of creepy. Honestly felt like I had to sleep (which I did little of) with one eye open.
Stayed 1 night in May 2023
Response from Manager on Aug 20, 2023
Hello Laura,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.