Exterior

Reviews of Crowne Plaza Doha West Bay, an IHG Hotel

5 out of 5
Crowne Plaza Doha West Bay, an IHG Hotel
District Zone No 61, West Bay, Doha

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 199 reviews" "
Rating 8 - Good. 52 out of 199 reviews" "
Rating 6 - Okay. 24 out of 199 reviews" "
Rating 4 - Poor. 12 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

asif

Stayed 6 nights in Dec 2023

10/10 Excellent

Sima

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 8 nights in Dec 2023
Response from Christina on Dec 31, 2023
Dear Sima,Thank you very much for choosing to stay in our hotel and for sharing your feedback here.We are very happy to earn a perfect rating from you and we hope that your stay with us has indeed been memorable.Once again, thank you very much for your positive feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Tabassum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christina on Dec 31, 2023
Dear Tabassum,Thank you very much for choosing to stay at Crowne Plaza Doha West Bay.We also sincerely appreciate the time you gave to share your feedback here.We are delighted to earn a perfect rating from you and we hope that your stay with us has indeed been memorable and comfortable.Once again, thank you very much for your feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Naa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Christina on Dec 31, 2023
Dear Naa,Thank you very much for choosing to stay in our hotel and for sharing your feedback here.We are very happy to earn a perfect rating from you and we hope that your stay with us has indeed been memorable.Once again, thank you very much for your feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

6/10 Okay

Conor

Traveled with group
Disliked: Cleanliness
Stayed 7 nights in Nov 2023
Response from Christina on Dec 17, 2023
Dear Conor,Thank you very much for taking the time to write us a review and our sincere apologies if you have had a disappointing experience with us.Please do not hesitate to contact us should you wish to share additional comments on how we can improve and earn a perfect rating from you next time.Your feedback is highly appreciated and we hope that you will give us the chance to serve and welcome you better next time.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Alina

Stayed 1 night in Nov 2023
Response from Christina on Dec 31, 2023
Dear Alina,Thank you very much for staying at Crowne Plaza Doha West Bay.We are pleased to earn a perfect rating from you and we hope that your stay with us has indeed been memorable.Once again, thank you very much for your feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Ricardo

Stayed 5 nights in Nov 2023
Response from Christina on Dec 31, 2023
Dear Ricardo,Thank you very much for choosing to stay in our hotel and for sharing your feedback here.We are very happy to earn a perfect rating from you and we hope that your stay with us has indeed been memorable.Once again, thank you very much for your feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Assad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in very good condition, good deco, spacious room, good value for money.The staff were very cheerful, helpful and attentive.I would definitely recommend the hotel.
Stayed 5 nights in Nov 2023
Response from Christina on Dec 31, 2023
Dear Assad,Thank you very much for choosing to stay in our hotel and for sharing your feedback regarding your experience with us.We are very happy to earn know that you had a nice experience with us and we also appreciate the time you took to point out the good value for money, as well as the True Hospitality shown to you by our colleagues.Once again, thank you very much for your feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Fasar, Derby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel - everything from the standard of the room to the exceptional customer was above and beyond what we expected. Great location and excellent facilities. Will definitely be looking to go back and stay here again.
Stayed 10 nights in Oct 2023
Response from Crowne Plaza Reservations Team on Nov 8, 2023
Thank you for your feedback. We appreciate your input and value your opinion.

8/10 Good

Cheryl

Stayed 2 nights in Oct 2023
Response from Christina on Nov 4, 2023
Dear Cheryl,Thank you very much for choosing to stay with us and for sharing your rating here.We are pleased to receive a positive rating from you and we hope that your stay with us has been indeed comfortable.Should you wish to share further information about your experience and what we else we could have done to make it better, please do not hesitate to contact us as your feedback is truly valuable to us.Once again, thank you very much for your feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Solaiman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, modern clean property. Helpful accommodating staff. Barnabas was pleasant and made the check in process very smooth. Breakfast a bit hectic but adequate. Concierge helpful in getting taxis and general info. The attendant in the Cafe was very friendly and helpful.
Stayed 4 nights in Oct 2023
Response from Christina on Oct 16, 2023
Dear Solaiman,First, we would like to thank you for choosing our hotel for your stay.Second, we would also like to thank you for writing us such a nice review and for highlighting how you liked the modern design and cleanliness of our property. We are also very happy to read that you liked the hospitality and helpful service provided to you by our colleagues, particularly Barnabas.It is our goal in Crowne Plaza Doha West Bay to ensure that our guest enjoy a comfortable and pleasurable experience and we hope that we are able to reach that goal during your stay with us.Once again, thank you very much for this wonderful feedback and we hope to warmly welcome you back soon.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Saim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City centre mall very nearby (10 min walk). Lots of restaurants and shopping there. Cinema also and a massive inflatable park inside. Pearl city, corniche, musuems, lusail all easy to get to by an uber (very cheap) and within 20 mins everything. There is also a metro and buses but we went in August so was super hot to walk anywhere. Uber was very handy
Stayed 5 nights in Jul 2023
Response from Crowne Plaza Reservations Team on Sep 3, 2023
Dear Saim,Thank you for your positive review of our hotel. We greatly appreciate your kind words. I am writing to express our gratitude for taking the time to share your experience with us. Your feedback motivates our team to consistently deliver excellent service to all our guests.Please let us know if there is anything else we can assist you with. We look forward to serving you again in the near future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Christina Fabito on Aug 2, 2023
Dear Sir,Thank you very much for sharing your review here.We are pleased to know that you had a really an amazing experience at our property.Your feedback helps us to improve and continue to delivery memorable and perfect experience.Please consider us your second home in West Bay and our team is looking forward to the pleasure of warmly welcoming you back soon!Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Kishore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, Clean and Amazing Food ;-)
Friendly Staff, great service and the food for breakfast and dinner was simply amazing!
Stayed 2 nights in Jul 2023
Response from Crowne Plaza Reservations Team on Jul 17, 2023
Thank you very much for taking the time to share your feedback regarding your experience with us.It delights us to receive a perfect rating from you and to read such kind words about how your stay with us have always been amazing. We are truly grateful for your loyalty to our hotel and we also would like to thank you for highlighting the great service provided to you by our team.Your feedback is highly appreciated and we look forward to the pleasure of warmly welcoming you back soon!

10/10 Excellent

Halil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very good I will come again thank you
Stayed 4 nights in Jun 2023
Response from Crowne Plaza Reservations Team on Jun 29, 2023
Dear Halil,I would like to express my sincere gratitude for your positive review. It is truly encouraging to receive such feedback from valued guests like yourself.Your kind words serve as a testament to the quality and dedication we strive to deliver in our services. We are committed to providing exceptional experiences to all our guests, and your satisfaction is our top priority.If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us. We value your opinion and would appreciate any additional insights you may have.Once again, thank you for your support and for taking the time to share your positive experience. We look forward to serving you again in the future.Regards,Crowne Plaza Reservations Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Top notch stay, property was in excellent condition with 5 star service and amenities. The offering for breakfast was solid and the property has several restaurants and nightclubs onsite.
Stayed 3 nights in Feb 2023
Response from Christina on May 4, 2023
Dear Guest,Thank you very much for choosing to stay in our hotel and for giving your time in writing this feedback.We are very happy to know that you highly recommend our property. We sincerely appreciate your perfect rating and your kind words regarding the excellent condition of the hotel, the great breakfast and the wide variety of dining venues available.We hope you had a truly memorable Crowne Plaza experience at our hotel and we look forward to the pleasure of warmly welcoming you back soon!Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Ismahan

Stayed 7 nights in Apr 2023

10/10 Excellent

giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great, nice people and super efficient!!!
Stayed 2 nights in Apr 2023
Response from Christina on Apr 9, 2023
Dear Giovanni,Thank you very much choosing to stay in out hotel.We are truly grateful for the positive feedback and for the kind comments regarding the True Hospitality of our team members.We sincerely appreciate your feedback as we can't wait to warmly welcome you back here soon!Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

mihrez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Feb 2023
Response from Christina on Feb 28, 2023
Dear Mihrez,Thank you for rating us!We are delighted to receive a 5 out of 5 rating from you and we hope you had a memorable stay with us.We are sincerely grateful for the time you took to share your feedback and we look forward to the pleasure of warmly welcoming you back soon!Kind Regards,Christina FabitoMarketing & PR Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel. Understaffed, especially at breakfast...the staff could not cope with the volume of guests.
Stayed 4 nights in Feb 2023
Response from Christina on Feb 26, 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you found our property to be nice.However, our sincere apologies for your disappointing experience during breakfast. Rest assured that we will look into this and will be shared with the team.Once again, our sincere apologies and we do hope you'll give us the chance to serve and welcome you again!Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best everything
Response from Christina on Jan 8, 2023
Dear Mohammad,Thank you very much for taking the time to rate your stay with us and it warms our heart to receive a perfect rating from you.Your feedback is highly appreciated. Looking forward to the pleasure of warmly welcoming you back on your next visit to our property.Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Mutsa

Stayed 1 night in Dec 2022
Response from Christina on Dec 28, 2022
Dear Mutsa,Thank you very much for sharing your feedback regarding your stay with us.We are very happy to receive a perfect rating from you and we look forward to the pleasure of warmly welcoming you back on your next visit!Kind Regards,Christina FabitoMarketing & PR Manager

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

saeed

Stayed 2 nights in Sep 2022
Response from Christina on Sep 21, 2022
Dear Saeed,Thank you for taking the time to rate your stay.Can you please share more details regarding your experience as we would like to know better how we can improve?Please feel free to send an email to Kamal.Hussain@ihg.com.Thank you and we hope you will give us the chance to serve and welcome you again.Kind Regards,Christina FabitoMarketing & PR Manager

8/10 Good

Edith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Christina on Sep 21, 2022
Dear Edith,Thank you very much for taking the time to rate your stay.We are delighted to receive a positive rating from you and we look forward to the pleasure of warmly welcoming you back soon!Kind Regards,Christina FabitoMarketing & PR Manager

8/10 Good

Aysha

Stayed 1 night in Jul 2022

4/10 Poor

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was terrible. It was 4pm and we cannot get a beer !!!! There is no 24h service ( only room service ) terrible My hair dryer was broken
Stayed 2 nights in Jun 2022
Response from Christina on Jul 7, 2022
Dear Andrea, Our sincere apologies for your disappointing experience. Rest assured that your feedback will be shared with the team. If you have any more information regarding your stay, please feel free to share as we would like to know better how we can improve our services. Once again, our sincere apologies and we hope you will give us the chance to serve you again. Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Abdulsattar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days in Doha
It was a great experience !!
Stayed 1 night in May 2022
Response from Christina on May 15, 2022
Dear Abdulsattar, Thank you very much for taking the time to write us a review and we are very happy to know that you had a great experience with us. We sincerely appreciate your feedback and we look forward to the pleasure of warmly welcoming you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Almohannadi, Doha

Traveled with group
Liked: Cleanliness, staff & service
No property
Stayed 3 nights in Mar 2022
Response from Christina on Apr 10, 2022
Dear Almohannadi, Thank you very much for taking the time to rate your stay. We are very happy to receive a perfect rating from you and we look forward to the pleasure of warmly welcoming you back on your next stay! Kind Regards, Christina Fabito Marketing & PR Manager

2/10 Terrible

ANDREW

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2022
Response from Christina on Apr 4, 2022
Dear Andrew, Thank you very much for taking the time to rate your stay. Can you please share with us more information regarding your experience as we would like to know how we can improve? Our sincere apologies for any inconvenience you experienced and we hope you will give us the chance to serve you again. Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Aiad

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great customer services.
Stayed 5 nights in Dec 2021
Response from Christina on Dec 20, 2021
Dear Rollon, Thank you very much for taking the time to write us a review. We are very happy to receive a perfect rating from you and we thank you for highlighting the great service provided by our team. Your feedback is highly appreciated and we look forward to the pleasure of warmly welcoming you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Rollon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and professional.
Very attentive staff, don't spare any effort to resolve any situation. Service is way above we can have in western countries.
Stayed 6 nights in Dec 2021
Response from Christina on Dec 20, 2021
Dear Rollon, Thank you very much for taking the time to write us a review. We are very happy to receive a perfect rating from you and we thank you for highlighting the great service provided by our team. Your feedback is highly appreciated and we look forward to the pleasure of warmly welcoming you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

luong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv no work but no need
The hotel is beautiful and our room was very nice. They have a great bar to drink at. Our tv did not work but we did not need it.
Stayed 1 night in Dec 2021
Response from Christina on Dec 20, 2021
Dear luong, Thank you very much for the perfect rating and kind words. Your feedback is highly appreciated and will be shared with the team. We look forward to the pleasure of warmly welcoming you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Erkin

Stayed 1 night in Nov 2021
Response from Christina on Nov 22, 2021
Dear Erkin, Thank you very much for taking the time to rate your stay. We are happy to receive a perfect rating from you and we are excited to warmly welcome you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

FRANCIUS, PORT SAINT LUCIE

Liked: Cleanliness, staff & service, property conditions & facilities
The property looks great and location is excellent but, constructions kinda make it hard to navigate around.
Stayed 2 nights in Nov 2021
Response from Christina on Nov 15, 2021
Dear FRANCIUS, Thank you very much for taking the time to write us a review and we sincerely appreciate the perfect rating and your kind words about our property. We would also like to apologise for any inconvenience caused by the construction around our area, but we do hope you will give us the chance to welcome you again. Once again, thank you very much for your feedback and looking forward to welcoming you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Abdelouahab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Was clean nice and comfortable
Stayed 6 nights in Nov 2021
Response from Christina on Nov 15, 2021
Dear Abdelouahab, Thank you very much for taking the time to write us a review and we are very happy to know that you had a comfortable experience. We sincerely appreciate the perfect rating and your kind words and we look forward to the pleasure of warmly welcoming you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Jesper

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - will surely return
Hotel and all staff are extremely efficient pleasantly polite. Anything I needed happened immediately and with a smile. Easy near to the city Center mall if you need anything - 5mins in a/c car - Uber is well implemented in Doha making transport easy.
Stayed 6 nights in Oct 2021
Response from Christina on Nov 3, 2021
Dear Jesper, Thank you very much for taking the time to rate your stay and we are very happy to receive a perfect rating from you. Thank you also for your kind words regarding the efficient service provided by our team. Your feedback is sincerely appreciated and we look forward to the pleasure of warmly welcoming you back soon! Kind Regards, Christina Fabito Marketing & PR Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Kaval on Mar 1, 2020
Dear Guest, Thank you so much for your perfect rating. Please do visit us again soon. Warm Regards, Kaval Siddhu PR and Marketing Manager

4/10 Poor

SUKHDEV

Business traveler
Disliked: Staff & service
I am a sikh by religion so i wear a turban. I was refused entry into the BREWSKIS bar on the basis that I was wearing a turban and I consider that racist. I will avoid Crownplaza hotels henceforth.
Stayed 2 nights in Feb 2020
Response from Kaval on Mar 1, 2020
Dear Sukhdev, We are extremely saddened to read this review. The outlet Brewskis and Grub is a third party managed outlet and it is not under the management of the hotel. The ownership lies with another organisation. We sincerely apologise on their behalf. Please do write to us and we will inform the team at Brewskis to contact you in order to discuss this matter personally with you. We hope to hear from you. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Kaval on Feb 16, 2020
Dear Guest, Thank you so much for your perfect rating on Expedia. We hope you will visit us again. Warm Regards, Kaval Siddhu

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was larger than expected for basic room. Elevator access was a little complex. Did not get frequent stay points because booked through third party. Could not modify hotel nights because booked through third party (Orbitz) and Orbitz did not respond. Hotel nights were incorrectly calculated by Orbitz and I did not catch the error until I checked in. Hotel is modern. Breakfast variety was excellent. Location was excellent.
Stayed 4 nights in Jan 2020
Response from Kaval on Feb 5, 2020
Dear Guest, Thank you so much for your kind review. Please do visit us again soon. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Ricardo de la Torre on Jan 7, 2020
Dear Kevin, Thank you for your rating. We are glad we have meet your expectations. Kind regards, Ricardo de la Torre Director of Sales and Marketing

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
The staff were very friendly and helpful. The bedroom was very dark as it was painted and decorated in dark brown. It looked very worn in the bathroom with poorly grouted tiles around the bath. The lifts were sometimes very slow. The bedroom had a sea view but with all the other buildings being built in front of the Crowne Plaza the view was limited. This is not reflected in the information about the hotel.
Stayed 4 nights in Dec 2019
Response from Kaval on Dec 16, 2019
Dear Guest, Thank you so much for your review. Your constructive feedback has been shared with the management and has been taken into consideration. We hope you will give us a chance to serve you again. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Hideki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kaval on Dec 11, 2019
Dear Hideki, Thank you so much for your perfect rating. Please do visit us again soon. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a short stay but everyone was very friendly.
Stayed 1 night in Nov 2019
Response from Kaval on Dec 5, 2019
Dear Jorge, Thank you so much for your kind review on Expedia. Please do visit us again soon. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy stay, friendly staff, great location, clean.
Stayed 9 nights in Nov 2019
Response from Kaval on Nov 28, 2019
Dear Guest, Thank you so much for your kind review. Please do visit us again soon. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Kaval on Nov 24, 2019
Dear Terry, Thank you so much for your perfect rating. Please do visit us again soon. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Hotel front desk and house keeping service was good and prompt. Ample bottle drinking water. Room was spacious. Breakfast could be better by adding more choices and variety. Location is around 10 minutes walk to Doha City Center Shopping.
Stayed 5 nights in Oct 2019
Response from Kaval Siddhu on Oct 13, 2019
Dear Guest, Thank you so much for your kind review on Expedia. Please do visit us again soon. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and clean and happy with hotel in general And good stay
Stayed 1 night in Sep 2019
Response from Kaval on Sep 12, 2019
Dear Guest, Thank you so much for your kind review on Expedia. We hope you will give us a chance to serve you again. Warm Regards, Kaval Siddhu PR and Marketing Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
++ brand new venue, good service , pleasant personnel ++The room quality was beyond expectations and value for money. ++Room service was fast, the food (mains and desserts) of good quality. - - Minibar was empty even though I was asked to pay a deposit to cover it - - TV channel selection was poor: only news channels, no entertainment or movie channels. no VOD available. - - The breakfast buffet was disappointing in terms of choice and quality.
Stayed 1 night in Aug 2019
Response from Ricardo de la Torre on Aug 25, 2019
Dear valued guest, We thank your comments and we have taken note of them. Our heads of each department have reviewed this information and are implementing changes to avoid this to happen again. Thank you again for your detailed information and we will be glad to welcoming you again in the future. Kind regards,