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Reviews of Cristal Ballena Boutique Hotel & Spa

3 out of 5
Cristal Ballena Boutique Hotel & Spa
7 km al Sur de Uvita, Costa Ballena, Ballena, Puntarenas

Reviews

9.6

Exceptional

Rating 10 - Excellent. 157 out of 196 reviews" "
Rating 8 - Good. 30 out of 196 reviews" "
Rating 6 - Okay. 5 out of 196 reviews" "
Rating 4 - Poor. 1 out of 196 reviews" "
Rating 2 - Terrible. 3 out of 196 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Shirley

Liked: Staff & service
We had the villa and the AC was weak. The bedding just made us sweat and pillows were hard. We are not used to sleep in the humid hot room so had a hard time for two nights. I understand it’s next to the jungle but I’m not sure about seeing ants everywhere inside the room. Great birding location. Lots of yellow throated toucans. Unsure about the raving reviews of the restaurant. Basic choices and very high prices. The pool has no shade. Lots of lounge chairs.
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem. It’s a stunning property outmatched only by incredible, kind and helpful staff. From a special laundry request, to making sure I got to see the Tucáns, to remembering my drink of choice, they made me feel safe, special and well taken care of. Don’t hesitate to book this!
Stayed 3 nights in Mar 2024
Response from Maria Fernanda Gonzalez - Customer Service on Mar 15, 2024
Dear Suzanne:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your fantastic comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Maria Fernanda Gonzalez - Customer Service on Jan 16, 2024
Dear Christina:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

2/10 Terrible

Andres

Stayed 2 nights in Jan 2024
Response from Maria Fernanda Gonzalez - Customer Service on Jan 16, 2024
Dear Andres:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!We are very sorry for any inconvenience that you had during your stay at the hotel. Those observations help us to be better every day because we work very hard every day in order to offer to all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Tiffany

Stayed 2 nights in Jan 2024
Response from Maria Fernanda Gonzalez - Customer Service on Feb 2, 2024
Dear Tiffany:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open.Kind regards,

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jan 4, 2024
Dear John:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible, view from the room was wonderful. Dining at the restaurant was delicious. I will be staying here again.
Stayed 1 night in Nov 2023
Response from Maria Fernanda Gonzalez - Customer Service on Dec 5, 2023
Dear Dale:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

2/10 Terrible

Robert

Stayed 1 night in Nov 2023
Response from Maria Fernanda Gonzalez - Customer Service on Dec 5, 2023
Dear Robert:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!We are very sorry for any inconvenience that you had during your stay at the hotel. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My gf and I booked a last minute stay at Cristal Ballena while visiting Costa Rica and could not be happier with our entire experience. We had decided to extend our stay in Costa Rica an additional 7 days to enjoy the costal area, choosing this boutique hotel from the reviews, which turned out to be an excellent choice. Everything from the location, the property, the Staff, the food and the overall amenities were absolutely excellent. The Staff and owners made us feel very comfortable and were very personable the entire time. The bartenders and wait staff were amazing and always very attentive, even remembered our names, which is always a nice touch. We had the privilege of meeting and getting to know the owners, enjoyed hearing the stories of their long time ownership and pride in the experience they were providing for people from all over the world for so many years. The room was very clean and had an excellent view from the balcony of the pool, the jungles below and all the way to the ocean. My gf was actually able to see a whale from our balcony! The Food was absolutely 5 star meals every night, such amazing flavors and professional presentation. The location was perfect for visiting the beach/ocean, waterfalls and several small towns within driving distance. We had a rental car, which I highly recommend. Needless to say, we will definitely be returning some day to revisit Cristal Ballena!!!
Response from Maria Fernanda Gonzalez - Customer Service on Mar 5, 2024
Dear Christopher:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your fantastic review. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds, large swimming pool, nice room and room balcony, good views of forest and ocean.
Stayed 2 nights in Nov 2023
Response from Maria Fernanda Gonzales - Customer Service on Dec 2, 2023
Dear Andrew:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

JEREL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderland
Amazing and magical place to stay.
Stayed 1 night in Nov 2023
Response from Maria Fernanda Gonzalez - Customer Service on Nov 3, 2023
Dear Jerel:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Nahum

Stayed 2 nights in Oct 2023
Response from Maria Fernanda Gonzalez - Customer Service on Dec 2, 2023
Dear Nahum:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Maria Fernanda Gonzalez - Customer Service on Oct 23, 2023
Dear Richard:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Richard

Stayed 3 nights in Oct 2023
Response from Maria Fernanda Gonzalez - Customer Service on Oct 23, 2023
Dear Richard:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is hill side and has amazing views of the mountain and of the Pacific Ocean. The staff is warm and friendly.
Stayed 3 nights in Sep 2023
Response from Maria Fernanda Gonzalez - Customer Service on Sep 29, 2023
Dear Bill:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful weekend! Definetevely a place to go back!
Stayed 1 night in Sep 2023
Response from Maria Fernanda Gonzalez - Customer Service on Sep 26, 2023
Dear Marcia:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious with a beautiful view. The staff was very friendly and professional. The pool was also beautiful and pleasing. Very close to the beach.
Stayed 2 nights in Jul 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jul 31, 2023
Dear Regina:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Hazel

Stayed 2 nights in Jun 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jun 28, 2023
Dear Hazel:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Ronald, naples

Stayed 2 nights in May 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jul 7, 2023
Dear Ronald:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Sudhakar

Stayed 1 night in Jun 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jun 13, 2023
Dear Sudhakar:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Sharon

Stayed 2 nights in Jun 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jun 26, 2023
Dear Sharon:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open.Kind regards,

10/10 Excellent

Expedia

Stayed 2 nights in May 2023
Response from Maria Fernanda Gonzalez - Customer Service on May 15, 2023
Dear Customer:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open.

10/10 Excellent

Philipp, London

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location. Stunning and well maintained gardens and area surrounding the resort. Great food. Beautiful pool. Nice, friendly staff.
Stayed 7 nights in Apr 2023
Response from Maria Fernanda Gonzalez - Customer Service on May 12, 2023
Dear Philipp:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very cool setting. Got to see a couple of Toucans near the pool. The room had issues with the shower and the mattress was very hard and uncomfortable.
Stayed 1 night in Apr 2023
Response from Maria Fernanda Gonzalez - Customer Service on Apr 21, 2023
Dear Guest:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are very sorry for any inconvenience that you had during your stay at the hotel. We will talk with the staff about this situation and once again thank you for sharing this. Those observations help us to be better every day because we work very hard every day in order to offer to all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open.

10/10 Excellent

GERALD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Maria Fernanda Gonzalez - Customer Service on Mar 18, 2023
Dear Gerald:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Maria Fernanda Gonzalez - Customer Service on Apr 5, 2023
Dear Kent:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Pnina

Stayed 3 nights in Feb 2023
Response from Maria Fernanda Gonzalez - Customer Service on Mar 18, 2023
Dear Pnina:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The property is quite lovely with beautiful vegetation and great views. Staff was very responsive and resolved any issue quickly. Food was very good and we would stay there again.
Stayed 2 nights in Feb 2023
Response from Maria Fernanda Gonzalez - Customer Service on Feb 17, 2023
Dear Gerard:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score and comments about the hotel during your stay. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Maria Fernanda Gonzalez - Customer Service on Mar 14, 2023
Dear Alexandra:Greetings from Cristal Ballena Boutique Hotel & Spa...!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Katherine

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jan 23, 2023
Dear Katherine:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Maria Fernanda Gonzalez - Customer Service on Jan 20, 2023
Dear Katherine:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Simon

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place i have ever encountered
Truely an all inclusive top rated 5 star resort. The staff, the food, the room, the property layout, the vistas, the rain forest paths and walks were all that anyone could ever hope for when experiancing CR. Art work, stone sculptures, flowers, birds and forest rivers made you feel that you were in a adult wonderland. A special thanks to Herbert for his engraciating personality, and to the owner Andreis who was so sweet and and so down to earth. Our lives have changed from this experiance. We are already planing our next stay there and will be bringing family.
Stayed 5 nights in Dec 2022
Response from Maria Fernanda Gonzalez, Customer Service on Dec 19, 2022
Dear James:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your fantastic comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Adolf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, beautiful surroundings and friendly staff
Response from Maria Fernanda Gonzalez - Customer Service on Dec 14, 2022
Dear Adolf:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maribelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and the security guard gave us our key to the room. Too bad we only went to stay for the night and continue our road trip in the morning. Will definitely plan to stay a couple of days next time to be able to enjoy all facilities and upgrades. Wonderful service. Excellent breakfast.
Stayed 1 night in Sep 2022
Response from Maria Fernanda Gonzalez - Customer Service on Sep 20, 2022
Dear Maribelle:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Frederic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Memorable stay for our family. The surroundings provide countless opportunities to explore the rain forest and the hotel provides a great place to unwind and relax. Great pool and restaurant.
Stayed 3 nights in Jul 2022
Response from Maria Fernanda Gonzalez - Customer Service on Jul 29, 2022
Dear Frederic: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your good score about the hotel during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Tammie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderfully professional and courteous. We were taken care of from the beginning of our 14 day stay. I will return to this beautiful hotel with the gorgeous people from Costa Rica. I simply loved it. T. McRae
Stayed 14 nights in Jun 2022
Response from Maria Fernanda Gonzalez, Customer Service on Jun 28, 2022
Dear Tamie: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your good score about the hotel during your stay and your beautiful comments. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Luis, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a gateway
Stayed 3 nights in May 2022
Response from Maria Fernanda Gonzalez, Customer Service on Jun 15, 2022
Dear Luis: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Christine, Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic scenery, lovely room, friendly attentive staff, massive pool, great food.
Stayed 1 night in May 2022
Response from Maria Fernanda Gonzalez, Customer Service on May 9, 2022
Dear Christine: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your good score about the hotel during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Christine, Milton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Took granddaughter to spa for a nail "treat" but only had gel so they sent someone shopping to purchase regular nail polish that can be used on a child. Fantastic scenery, loads of birds, huge pool, great food & service. Would recommend to anyone.
Stayed 2 nights in May 2022
Response from Maria Fernanda Gonzalez, Customer Service on May 6, 2022
Dear Christine: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your good score about the hotel and we are more than happy that you enjoyed the property during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Richard

Stayed 2 nights in Apr 2022
Response from Maria Fernanda Gonzalez, Customer Service on Apr 27, 2022
Dear Richard: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your good score about the hotel during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds on this property are just gorgeous view and pool are amazing. The staff was very friendly and all-around wonderful. We had wonderful massages and women were so nice. The facility is very clean. The only thing that could have been better was the beds are a bit hard but some people may like that.
Stayed 2 nights in Apr 2022
Response from Maria Fernanda Gonzalez, Customer Service on Apr 25, 2022
Dear Theresa: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your good score and comments about the hotel during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, always willing to deliver a good, friendly service.
Stayed 3 nights in Apr 2022
Response from Maria Fernanda González- Customer Service on Apr 16, 2022
Dear Carlos: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Mehmet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Maria Fernanda Gonzalez / Customer Service on Mar 17, 2022
Dear Mehmet: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your good score about the hotel during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Maria Fernanda Gonzalez / Customer Service on Mar 1, 2022
Dear Greg: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your score about the hotel during your stay. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Maria Fernanda Gonzalez / Customer Service on Feb 28, 2022
Dear Customer: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise, wish we could have stayed longer
Lovely hotel in the most beautiful setting. Staff and food were excellent. Excellent whale watching tour organised by hotel with dolphin tours. Very good bird watching from the hotel grounds.
Stayed 3 nights in Jan 2022
Response from Maria Fernanda Gonzalez on Jan 20, 2022
Dear Patricia: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Luis, San Pedro Garza Garcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The administration and Staff were great. They resolve every one of our requests in a great way and efficiency.
Stayed 3 nights in Jan 2022
Response from Maria Fernanda Gonzalez on Jan 12, 2022
Dear Luis: Greetings from Cristal Ballena Boutique Hotel & Spa..!!! Thank you very much for your good score about the hotel during your stay. We work very hard every day in order to offer to all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, always giving very good customer service, clean, food delicious, gorgeous swimming pool, nice location, surround of nature, close to the beach, highly recommended.
Stayed 2 nights in Jan 2022
Response from Maria Fernanda Gonzalez on Jan 7, 2022
Dear Harold: Greetings from Cristal Ballena Boutique Hotel & Spa…!!! Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,