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Customer service was great. Staff friendly and helpful. Area is a bit busy and loud. The rooms are in need of a bit of updating.
Pool and hot tub areas were closed and that was a huge disappointment for the kids
Arrival the staff was quite accommodating, but when we went to the front counter for a couple items, there was no one to help. Disappointed no pool available during stay, one of the reasons we booked with this site.
Quiet Area.
Jean
Stayed 3 nights in Oct 2023
4/10 Poor
Cheryl, Urbandale
Traveled with partner
Oct 16, 2023
Waited 10 min to check in because the person behind the desk on the phone. Pool was not available for use and entire hotel smelled musty. The woman working at the breakfast area was lovely and very friendly as well as helpful.
Will not return
The hotel was in a great location and not far from the peninsula towns. It also was close to stores and restaurants. The room was clean and the hot breakfast was decent. We had to check out a day early and the management was understanding.
The only negative was the outside of the property. There were many tall weeds growing in the parking lot and the flower pots had dead flowers in them. The first impression was not a good one but inside the hotel was very nice.
Liked - Location close to Ice Age hiking trail.
Didn't like - two-tiered pricing for the room. Initially tried to book room, was quoted $20 higher than on-line price. Girl said I had to book through on-line service to get discounted price.
Rooms are clean, continental breakfast was good, service was excellent. We decided to stay an extra night and they were more than accommodating. Large rooms with fireplace. Bonus for us Tesla chargers on property.
The room and bathroom were clean, beds were comfortable.
The outlets in the wall lights were in poor condition. The electrical cord would not stay in the outlet, so it was unusable.