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Reviews of Hotel Royal Palace

3 out of 5
Hotel Royal Palace
Rue IMP/Ancienne Route, Bonaberi

Reviews

6.8
Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 4 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

John Irienz

Business traveler
Property is good but they don’t accept mastercard on payment. Exchange of USD to local currency is limited. Nearby bank with ATM only works for local card. Make sure to have enough money from the airport before traveling.
Stayed 1 night in Apr 2024
Response from The Reservation Team Manager on Apr 21, 2024
Dear John,Thank you for your feedback.We are working hard to improve our service.

10/10 Excellent

John Irienz

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Apr 2024

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, amenities
Some staff were very friendly and helpful, others not so. The room was inadequately prepared - the safe needed repair and the air conditioning control was in Chinese and had a flat battery. During the visit the air conditioning began leaking water and this was not dealt with despite the cleaners seeing it when they cleaned. Eventually we had to change rooms.
Stayed 7 nights in Feb 2023
Response from The Reservartion Team Manager on Mar 16, 2023
Dear Paul,Thank you for your feedback.We are working hard to improve our service.Thank you for letting us know.

6/10 Okay

Ivo

Hotel is very old and has the scars to prove it. It will needs a makeover to bring it back to normalcy. Proximity and ease of transportation to and fro and around town is nice considering the mad traffic in Bonaberi.
Stayed 3 nights in Dec 2019
Response from The Reservation Team Manager on Dec 16, 2019
Dear Ivo, Thank you for your feedback. Your observation are taken into account. Your satisfaction is our priority.

2/10 Terrible

Mattias, Sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay well clear of this one
This is an awful Hotel even by Cameroonian standards. Nothing worked, several things in the room fell apart, like the tap in the bathroom and shelves fell of the wall (not kidding!). WiFi didn't work, dreadful breakfast and rude and dizzy-headed staff. Didn't accept the Hotels.com booking, had to spend 2 hours fighting with the Manager not to have to pay cash. There are better hotels in Douala, stay clear if this one.

2/10 Terrible

In transit

Disliked: Staff & service, room comfort
Too Far from the airport
From the beginning they didn't pick me up in the airport, I called them to the Phone was in the reservation in Expedia and the numbers was wrong I had to take a taxi and pay almost 18 USD and the route was traffic jump for almost one hour because the route is under construction. They didn't gave back what I paid for the taxi, the room was not excellent for the price I paid, Really was too far from the airport I don't recommend this hotel when you have to travel because you can lost your flight.

8/10 Good

Wendy, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel
Was very pleasantly surprised by the quality and how clean this hotel was. The service was good and they have an elevator and a very good restaurant that offered a good selection of food.

8/10 Good

Ted

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from Le Responsable des Réservations on Apr 29, 2019
Merci pour votre feedback, Nous sommes ravis que vous ayez notre établissement au dessus de la moyenne. Merci de nous faire confiance.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Le Responsable des Réservations on Apr 29, 2019
Merci pour votre feedback, Nous sommes ravis que vous ayez notre établissement au dessus de la moyenne. Merci de nous faire confiance.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

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