Dear Zead,Thank you for choosing to stay at Citadines Culture Village and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience with us and that everything in the hotel met your expectations.Your kind words about our staff and their service mean a lot to us. We will be sure to pass along your appreciation to the entire team. It was our pleasure to assist you during your stay, and we are grateful for your cooperation as well.We hope to have the opportunity to welcome you back to Citadines Culture Village in the future. Warm regards,Citadines Management

Dear Mr. AhmedWarm Greetings.Thank you for taking the time to share your stay experience at Citadines Culture Village Dubai! It is very encouraging for us to know that you had several delightful moments during your stay. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back.Sincerely,Citadines Management

Dear Ms. Nahla,Thank you for taking the time to share your feedback with us regarding your recent experience at Citadines Culture Village Dubai. Your input is invaluable to us as we strive to improve our services and guest satisfaction.First and foremost, we want to extend our sincerest apologies for the inconvenience and frustration you experienced due to the overbooking situation upon your arrival. We understand how disappointing and disruptive this must have been for you, especially after booking your room through Expedia.We want to assure you that it was not our intention to inconvenience you in any way. The overbooking scenario was unforeseen and was primarily due to the adverse weather conditions in the area, which led to many of our current guest not able to check-out on time. However, we understand that this is not an excuse for not accommodating you, and we sincerely apologize for any inconvenience caused.We appreciate your understanding and patience during this challenging situation. We have taken your feedback seriously and will review our procedures to prevent similar occurrences in the future. Additionally, we will address the issue of listing the hotel as available for reservation when rooms are not actually available.Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to welcome you in the future for a much-improved experience.Sincerely,Citadines Management

Dear Mr. Ahmed,Thank you so much for your kind feedback and for choosing to stay with us at Citadines Culture Village Dubai. We are thrilled to hear that you had another wonderful experience during your time with us.Your recognition of our staff members, including Lorie, Maricar, Roman, Adhil, Tharushi, Salimah, Arthur, Pravin, and Security Shahid, means the world to us. We are incredibly fortunate to have such dedicated and caring individuals on our team, and we will be sure to pass along your compliments to them.We are delighted that our staff members contributed to making your stay enjoyable, and we can't wait to welcome you back for another memorable experience. Sincerely,Citadines Management

Dear Mr. Ahmed,Thank you so much for your continued loyalty and for choosing to stay with us at Citadines Culture Village Dubai. We are truly grateful for your ongoing support and patronage.Your kind words about your recent stay mean a lot to us, and we're thrilled to hear that you were happy with your experience. We deeply appreciate your recognition of our team members Lorie, Adhil, Tharushi, and Security Shahid. They are dedicated to providing exceptional service, and we're delighted that they contributed to making your stay memorable.We can't wait to welcome you back for another wonderful stay with us. Sincerely,Citadines Management

Dear Sharaban,Warm Greetings.Thank you for your choosing Citadines Culture Village Dubai as your place of stay.Your recognition of our team greatness is highly appreciated. We have shared your comments to the team and they are equally happy.Thank you once again and looking forward for your next visit.Sincerely,Citadines Management

Dear Mr. AhmedWarm Greetings.Thank you for taking the time to share your stay experience at Citadines Culture Village Dubai! It is very encouraging for us to know that you had several delightful moments during your stay. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back.Sincerely,Citadines Management

Dear Mr. Ahmed,Thank you for choosing Citadines Culture Village Hotel for your stay. We are delighted to hear that you had a positive experience with us and that our staff, particularly Mr. Shahid and the parking team, contributed to making your stay enjoyable. Providing excellent service and ensuring the security and comfort of our guests are our top priorities, and we are thrilled that you noticed and appreciated their efforts.We sincerely appreciate your feedback and look forward to welcoming you back for another memorable stay in the future. Sincerely,Citadines Management

Dear Mr. Ahmed,We would like to express our sincere gratitude for your loyalty and for choosing to stay at Citadines Culture Village Dubai. Your continued support means a lot to us.Your kind words about your recent stay are greatly appreciated, and we're thrilled to hear that you found our hotel to be excellent and our service outstanding. We are especially grateful for your recognition of our security personnel, Mr. Shahid. He is dedicated to ensuring the safety and comfort of all our guests.We eagerly look forward to welcoming you back for another wonderful stay with us.Sincerely,Citadines Management

Dear Mr. Muhammad,Thank you for choosing to stay at Citadines Culture Village Dubai! We truly appreciate your decision to spend your valuable time with us.We're thrilled to hear that you found value for money during your stay. Providing our guests with excellent service and a memorable experience at an affordable price is one of our top priorities.Your satisfaction means the world to us, and we would be honored to welcome you back for another wonderful stay in the future. Once again, thank you for your patronage. We eagerly await the opportunity to serve you again at Citadines Culture Village Dubai.Warm regards,Citadines Management

Dear Mr. Baldeep,Thank you very much for choosing to stay at Citadines Culture Village Dubai! We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with us.Our team works hard to ensure that every guest feels welcomed and valued throughout their stay, and we're thrilled to learn that you found our staff to be friendly and accommodating. It was our pleasure to assist in upgrading your room to enjoy the beautiful water view!Your satisfaction is our utmost priority, and knowing that you would definitely stay with us again is the best compliment we could receive. We look forward to welcoming you back for another fantastic stay whenever your travels bring you to Dubai.Sincerely,Citadines Management

Dear Kerry Lee,Greetings from Citadines Culture Village Dubai. Thank you for choosing our property for your recent stay. We are thrilled to hear that your experience with us met your expectations, and we appreciate your kind words regarding our property.It's delightful to know that you found our property suitable for your quick overnight stay. Your satisfaction is our utmost priority, and we are delighted to learn that you would consider staying with us again in the future.Thank you once again for your patronage and for taking the time to share your feedback. Sincerely,Citadines Management

Dear Ms. Emma,Thank you for choosing to stay at Citadines Culture Village Dubai. We sincerely appreciate your patronage and the time you've taken to share your feedback with us.We're delighted to hear that you found our accommodations to be clean and affordable. Providing a comfortable and budget-friendly experience for our guests is one of our top priorities, and we're thrilled that we were able to meet your expectations in this regard.We hope you had a memorable stay with us, and we look forward to the pleasure of welcoming you back in the future. Once again, thank you for choosing Citadines Culture Village Dubai. We can't wait to host you again soon!Sincerely,Citadines Management

Dear Mr. Kenneth,Thank you very much for choosing to stay at Citadines Culture Village Dubai, and for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our friendly staff, who are always ready to assist our guests.We're delighted to hear that you enjoyed your overall experience with us. Regarding the room sizes, we understand that our accommodations may be on the cozier side, and we appreciate your understanding. Indeed, traveling with good company can make all the difference!We look forward to welcoming you back to Citadines Culture Village Dubai for another wonderful stay. Thank you once again for choosing Citadines. We can't wait to host you again soon!Warm Regards,Citadines Management

Dear Mr. Ahmed,On behalf of all of us at Citadines Culture Village Dubai, I would like to express our sincere gratitude for choosing our hotel for your recent stay. It was a pleasure to have you with us, and we are delighted to hear that you had a wonderful experience.Your kind words regarding your stay and the services provided by our team, particularly Miss Lorie and Tharushi, mean a lot to us. We are committed to ensuring that every guest feels welcomed and valued, and we are thrilled to hear that we succeeded in exceeding your expectations.We truly appreciate your feedback and your acknowledgment of our efforts. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know.Once again, thank you for choosing Citadines Culture Village Dubai. We can't wait to have the opportunity to serve you again soon.Warm regards,Citadines Management

Dear Mansi,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay.Kind Regards,Team Citadines

Dear Kusum,Thank you for choosing Citadines Culture Village Dubai for your recent stay. We greatly appreciate your patronage and are thrilled to hear that you found our accommodations clean and our staff very friendly.We strive to provide a comfortable and welcoming environment for all our guests, and it's gratifying to know that we succeeded in making your stay enjoyable.We can't wait to welcome you back for another memorable stay with us. Warm regards,Citadines Management

Dear Dima,Thank you very much for choosing to stay at Citadines Culture Village Dubai and for taking the time to leave such wonderful review ratings. We truly appreciate your feedback and are delighted to know that you had a great time during your stay. We look forward to welcoming you back for another fantastic experience in the near future.Sincerely,Citadines Management

Dear Mr. Ahmed,Thank you for choosing Citadines Culture Village Dubai for your recent stay. We truly appreciate your decision to stay with us and for taking the time to share your feedback.We are thrilled to hear that your experience at our hotel was enjoyable and that our team, especially Tharushi, made you feel welcome and at home. Providing exceptional service and creating a comfortable environment for our guests are our top priorities, and it's gratifying to know that we succeeded in meeting your expectations.Your kind words regarding Tharushi's assistance mean a lot to us. We will be sure to pass along your appreciation to her and the rest of our team. Your satisfaction is our utmost reward, and we are delighted to be your preferred choice of hotel whenever you visit.We are already looking forward to welcoming you back to Citadines Culture Village Dubai for another outstanding stay. Should you have any special requests or preferences for your next visit, please feel free to let us know, and we will do our best to accommodate them.Once again, thank you for your patronage and for making Citadines Culture Village Dubai your home away from home. We can't wait to have the pleasure of serving you again soon.Warm regards,Citadines Management

Dear Mr. Ahmed,Thank you very much for choosing to stay at Citadines Culture Village Dubai and for taking the time to leave such wonderful review ratings. We truly appreciate your feedback and are delighted to know that you had a great time during your stay. We look forward to welcoming you back for another fantastic experience in the near future.Sincerely,Citadines Management

Dear Arun,Thank you for your glowing review! We're thrilled to hear that you consider Citadines Culture Village Dubai as one of the best hotels in Dubai. It's delightful to know that you appreciated the well-placed location, waterfront stay, and the appealing features around.We're grateful for your recommendation and are looking forward to the pleasure of hosting you again on your next visit. Safe travels, and we can't wait to welcome you back!Best regards,Citadines Management

Dear Salik,Thank you for sharing your positive feedback with us! We're delighted to hear that you had an enjoyable stay and that our staff left a positive impression. Your kind words are truly appreciated.We look forward to the pleasure of welcoming you again whenever your travels bring you back to Citadines Culture Village Dubai.Best regards,Citadines Management

Dear Mr. Abdulkader,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay.Kind Regards,Team Citadines

Dear Shine,Thank you for taking the time to share your feedback regarding your recent stay at Citadines Culture Village Dubai. We truly appreciate your valuable insights as they help us enhance the guest experience.We're delighted to hear that you found the hotel and the surrounding area excellent and worth the money. Your positive comments inspire and motivate our team to continue delivering exceptional service.We understand that dining options in the vicinity were limited, and we apologize for any inconvenience this may have caused. We constantly strive to improve and provide a more diverse range of dining choices to cater to our guests' preferences.Regarding the parking challenge, we apologize for any inconvenience you experienced, a gentle note that our property provides 24 hours valet service that every guest may utilize during their stay.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future. Please feel free to contact us directly if there's anything specific you would like to discuss further or if there's anything we can assist you with.Thank you once again for choosing Citadines Culture Village Dubai. We look forward to the pleasure of hosting you again.Warm regards,Citadines Management

Dear Ms. Doreen,Thank you for sharing your wonderful experience at Citadines Culture Village in Dubai. We are delighted to hear that your stay was nothing short of delightful and that you found the hotel to exude elegance.Our team takes great pride in providing impeccable service, and it's heartening to know that you felt genuinely safe and well taken care of during your solo stay. Your kind words about our attentive and kind staff are truly appreciated.We look forward to welcoming you back on your next visit to Dubai. It will be our pleasure to host you again and provide another memorable experience.Safe travels, and see you soon!Warm regards,Citadines Management

Dear Mr. Ahmed,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay.Kind Regards,Team Citadines

Dear Ms. Cecilia,Thank you for taking the time to share your positive experience at Citadines Culture Village in Dubai. We are thrilled to hear that you found our front desk team excellent and that you appreciated the room upgrade with a balcony and a nice view.It's wonderful to know that our room is very comfortable, and that the bathroom was clean and well-equipped with all the necessary toiletries. We're pleased that the power sockets were adapted to US 110 V, making it convenient for you to charge your devices.We're especially glad to hear that you enjoyed the excellent pool and the beautiful views, including the extraordinary sunset. Your mention of the hotel's proximity to the train station and the efficient taxi service is much appreciated.Thank you for recommending our hotel in Dubai. We look forward to hosting you again in the future and providing another exceptional stay.Warm regards,Citadines Management

Dear Sam,Thank you for choosing Citadines Culture Village Dubai for your stay and for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be well-located, especially in close proximity to both the Dubai airport and various daytime activities.Our team is committed to providing a seamless and comfortable experience for our guests, and we are pleased to learn that you found our facilities to be very good, clean, and comfortable. Your positive feedback is truly appreciated, as it serves as motivation for us to continue delivering exceptional service.It's great to know that you found the transportation cost from Dubai Mall to be reasonable, making it convenient for your exploration of the city. We understand the importance of a convenient location, especially after concluding a cruise.Once again, thank you for choosing Citadines Culture Village Dubai. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Citadines Team

Dear Mr. Ibrahim,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay.Kind Regards,Team Citadines

Dear Mr. Asim,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay.Kind Regards,Team Citadines

Dear Ms. Kathleen,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay.Kind Regards,Team Citadines

Dear Ms. Kathleen,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay.Kind Regards,Team Citadines

Dear Farouha,Warm Greetings from Citadines Culture Village Dubai and Thank You for choosing our hotel as your place of stay. We strive to offer the best services possible and review rating like yours giving us a perspective from the guest point of view is an important way to total satisfaction of our guests. We have personally shared your review ratings to the team, and they are equally happy.Once again thank you for your review and ratings and we are looking forward for your next visit.Sincerely,Citadines Management

Dear Mr. Basam,Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay. Kind Regards,Team Citadines

Dear Rema,Warm Greetings.Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. Kind Regards,Team Citadines

Dear Mr. Azim,Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. Kind Regards,Team Citadines

Dear Ms. Svitlana,Thank you for taking the time to review to Citadines Culture Village Dubai. Your good reviews and ratings of the property is well appreciated. We are looking forward for your next stay. Kind Regards,Team Citadines

Dear Mr. Kelvin,Warm Greetings from Citadines Culture Village Dubai and Thank You for choosing our hotel as your place of stay. We strive to offer the best services possible and review rating like yours giving us a perspective from the guest point of view is an important way to total satisfaction of our guests. On the gentle note, our sincere apologies if the option for dining is not available in the property.Once again thank you for your review and ratings and we are looking forward for your next visit.Sincerely,Citadines Management

Dear Mr. Ahmed,Warm greetings and thank you for taking the time to share your review.We are delighted to hear about your experience at Citadines Culture Village Dubai! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes us happy to hear this was achieved during your stay.We have personally shared your appreciation and kind words to the team, and they are equally happy. Your compliments are not only rewarding, but also encouraging.We will be looking forward for your next visit.Kind Regards,Citadines Management

Dear Mr. Ahmed,Warm greetings and thank you for taking the time to share your review.We are delighted to hear about your experience at Citadines Culture Village Dubai! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes us happy to hear this was achieved during your stay.We have personally shared your appreciation and kind words to the team, and they are equally happy. Your compliments are not only rewarding, but also encouraging.We will be looking forward for your next visit.Kind Regards,Citadines Management

Dear Mr. Ahmed,Warm greetings and thank you for taking the time to share your review.We are delighted to hear about your experience at Citadines Culture Village Dubai! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes us happy to hear this was achieved during your stay.We have personally shared your appreciation and kind words to the team, and they are equally happy. Your compliments are not only rewarding, but also encouraging.We will be looking forward for your next visit.Kind Regards,Citadines Management

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai

Dear Mr. Ahmed,Warm Greetings. I am writing to extend my sincere apologies for the unfortunate experience you had during your recent stay at Citadines Culture Village Dubai. We take guest feedback seriously, and I want to assure you that your concerns have not gone unnoticed. Your feedback is invaluable in helping us improve our services.I was deeply disappointed to learn about the issues you encountered with our staff during your stay. Please accept our most heartfelt apologies for any inconvenience or discomfort you experienced as a result of this. It is our utmost priority to provide each guest with a warm and welcoming environment, and we regret that we fell short of meeting your expectations.Rest assured that we have taken immediate steps to address this matter internally. We will be conducting additional training and re-evaluating our procedures to ensure that such incidents do not happen again in the future. Our goal is to provide consistently exceptional service, and we are committed to making the necessary improvements.Mr. Ahmed, again I do apologize for the challenges during your stay, this is not a reflection of our genuine services in Citadines that we are renowned for and for that reason I have sent you an email and messages to further discuss the matter.Have a great day ahead and I am looking forward to hearing from you soon.Sincerely,Ronin Ronald EndozoGeneral Manager Citadines Culture Village Dubai