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Reviews of Taj Jumeirah Lakes Towers

5 out of 5
Taj Jumeirah Lakes Towers
DMCC Plot No 2-27, Dubai, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 157 reviews" "
Rating 8 - Good. 39 out of 157 reviews" "
Rating 6 - Okay. 9 out of 157 reviews" "
Rating 4 - Poor. 4 out of 157 reviews" "
Rating 2 - Terrible. 3 out of 157 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anum

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in May 2024

10/10 Excellent

Bikram

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent propoerty with nice food options.
Stayed 2 nights in May 2024

10/10 Excellent

Mariah

Stayed 6 nights in Apr 2024

10/10 Excellent

Rajgopal

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Taj Hotel Jumeirah Lakes Towers on Apr 10, 2024
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us which reflected in a 5-star rating.We look forward to welcoming you back in the not-too-distant future and always assure you of our best of attention and services.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Rahul, Sacramento

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you talk about Luxury & Class. Taj Jumeirah delivered it. Overall amazing stay.
Stayed 3 nights in Feb 2024
Response from Mohit Gurnani on Feb 20, 2024
Dear Mr. Saini,Thank you for taking the time to complete the Expedia survey and sharing your detailed feedback. I am delighted to note that you had a pleasant stay with us which reflected in a 10-star rating. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mohit Gurnani on Feb 20, 2024
Dear Mr. Penner,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not-too-distant future and always assure you of our best of attention and services.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Shatehia

Liked: Cleanliness, staff & service

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good ,Great Service from the staff ,Mini Bar was empty in the room and also the breakfast has the exact same options from when i stayed there almost a year back some innovations on this is welcome
Stayed 5 nights in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties Dubai has to offer, friendly staff fantastic customer service . I will come back soon
Stayed 5 nights in Nov 2023

10/10 Excellent

Olivier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location! Special thanks to Bouri for taking good care of me!
Stayed 1 night in Oct 2023
Response from Your Stay at Taj Hotel Jumeirah Lakes Towers on Oct 31, 2023
Dear Mr. Dechoux, Thank you for sharing your feedback from your most recent stay in our hotel. We are delighted to know that you enjoyed your stay with us, and that we were able to meet your expectations. Your compliments for Bouri has been noted. Rest assured that this will be passed on to him. We hope to have the pleasure of welcoming you back to the hotel again soon. Warm Regards, Mohit GurnaniGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall a wonderful experience
Stayed 6 nights in Aug 2023
Response from Your Stay at Taj Hotel Jumeirah Lakes Towers on Sep 12, 2023
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay!
A fantastic stay for us at the Taj JLT, and the only area where I want to see improvement is during the breakfast service at Shamiana.
Stayed 4 nights in Aug 2023
Response from Taj Hotel Jumeirah Lakes Towers on Aug 17, 2023
Dear Mr. Khaliquzzaman,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. I am delighted to know you had a pleasant stay with us. Meanwhile, your feedback with regard to your breakfast experience has been shared with our Food & Beverage Director for corrective action to ensure that this is not repeated in the future. Thank you and looking forward to welcoming you back in the hotel. Warm regards,Mohit GurnaniGeneral Manager

8/10 Good

Samah, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Taj Hotel Jumeirah Lakes Towers on Aug 11, 2023
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us which reflected in a 4-star rating. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Aman Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Taj Hotel Jumeirah Lakes Towers on Aug 4, 2023
Dear Mr. Sethi,Thank you for taking the time to complete the Expedia survey. I am delighted to note that you had a pleasant stay with us which has reflected in a 5-star rating. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Richa Anand

Very Comfortable
Stayed 2 nights in Jul 2023
Response from Taj Hotel Jumeirah Lakes Towers on Aug 4, 2023
Dear Mr. Nigam,Thank you for taking the time to complete the Expedia survey.I am delighted to note that you had a pleasant stay with us which has reflected in a 5-star rating. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Rohan

Stayed 2 nights in Jun 2023
Response from Taj Hotel Jumeirah Lakes Towers on Aug 4, 2023
Dear Mr. Kalra,Thank you for taking the time to complete the Expedia survey.I am delighted to note that you had a pleasant stay with us which has reflected in a 5-star rating. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

8/10 Good

Ajay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Taj Hotel Jumeirah Lakes Towers on Jul 11, 2023
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us which has reflected in a 4-star rating.We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Meera

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing stay at Taj JLT! The entire team from porters to housekeeping, management to breakfast staff at Shamiana and Paros restaurant staff were incredible. We have never had such terrific service from any hotel anywhere else. Every single request was dealt with so quickly. It really made our holiday even more enjoyable and was the perfect stay to celebrate our wedding anniversary. We stayed in room 1203 which had a fantastic view, spacious, clean and a relaxing space for us to unwind after a day of sightseeing. Housekeeping ensured we had enough water and toiletries daily. We would return to lovely sweet treats left for us daily which consisted of sweet fruit tarts, baklava, mini cakes etc. Not forgetting the delicious anniversary cake delivered to our room! A special thanks must go to Denis and the concierge team for their incredible dedication, care and attention. Denis in particular went out of his way to greet us every time we were around, helped call a taxi and ensured we had everything we needed for our stay. Please keep up the fantastic work so you that you can transform other peoples holidays too. We wish we could pick up Taj JLT and the staff and move the hotel to the UK and every other destination! We highly recommend staying at Taj JLT for an incredible stay in Dubai. We will definitely be back. Thank you so much for making our holiday memorable.
Stayed 8 nights in May 2023
Response from Taj Hotel Jumeirah Lakes Towers on Jul 11, 2023
Dear Ms. Singadia,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey.Your satisfaction is our top priority and I am delighted to know that overall you had a positive experience during your stay with us. Your compliments for the excellent service provided by our team, especially Denis, have been noted. Rest assured that these will be passed on to them. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Alicia Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location for us visiting family. All staff were very nice and the condition of the hotel was great.
Stayed 10 nights in Apr 2023
Response from AP on May 10, 2023
Thank you for your lovely feedback and we look forward to welcoming you at Taj, Jumeirah Lakes Towers!

10/10 Excellent

Michael

Stayed 5 nights in Apr 2023

10/10 Excellent

Foaze

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in May 2023
Response from Taj Hotel Jumeirah Lakes Towers on May 23, 2023
Dear Mr. Uddin,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
The hotel was spectacular! The room was just gorgeous. The breakfast was delicious. We will definitely come back!
Stayed 4 nights in Apr 2023
Response from Taj Hotel Jumeirah Lakes Towers on Apr 13, 2023
Dear Ms. Mizrahi,Greetings from Taj Jumeirah Lakes Towers!Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Taj is brilliantly located, walking distance to the metro and marina. It is located in a pedestrian area around a lake with shops and local restaurants selling a large range of really good, diverse foods. The hotel itself if beautiful, spacious and comfortable. The breakfast options vary daily, but there is always a huge choice of great food. The bars are of different styles and have many specialty nights. For us the staff made the place. From when we walked into the lobby at 10pm to when we checked out, everyone was incredibly friendly, helpful and efficient. There was a good level of staffing to make sure you did not wait and the quality of service was exceptional. The rooms were serviced excellently with plenty of water and tea & coffee options. (Only point I would make is it would be great to reduce the number of plastic water and milk containers, perhaps replacing them with refillable, glass water bottles, that the hotel can re-fill.) One day we hit the DND (Do not Disturb) button by the door by mistake so the room was not serviced. When arrived back to the room we got a call to highlight that they could not service the room but then offered to come in, when we went to dinner, to service it. This really makes you feel special. There are so many hotels to choose from in Dubai, but this is a great choice.
Stayed 4 nights in Apr 2023
Response from Taj Hotel Jumeirah Lakes Towers on Apr 13, 2023
Dear Mr. Mclavin,Greetings from Taj Jumeirah Lakes Towers!Thank you for taking the time to complete the Expedia survey.I am delighted to note that you had a pleasant stay with us. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Rupinder Kaur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , must book with family
Stayed 2 nights in Mar 2023

10/10 Excellent

Geryes

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
انصح في هذا الفندق الرائع
انصح بشدة فندق نظيف جديد خدمة ممتازه ملاحظة بسيطة موقع بركة السباحة جميل جدا بحيث يوجد اطلالة جميلة ولكن الطقس بارد جدا لا يمكن السباحة على الاقل في شهر 3
Stayed 5 nights in Mar 2023
Response from Taj Hotel Jumeirah Lakes Towers on Apr 13, 2023
Dear Ms. Rashed, Greetings from Taj Jumeirah Lakes Towers! Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

GURU HARAN SINGH

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Taj Hotel Jumeirah Lakes Towers on Mar 20, 2023
Dear Ms. Khurana, Greetings from Taj Jumeirah Lakes Towers!We are glad that you had an overall positive experience in our hotel which has reflected in a 10-star rating.Providing our guests with amazing experiences and ensuring that they are happy is always our top priority.We look forward to welcoming you back and the team here remains on standby to serve your requirements.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Taj Hotel Jumeirah Lakes Towers on Mar 15, 2023
Dear Guest,Thank you for taking the time to complete the Expedia survey. We are glad that you had an overall positive experience in our hotel which has reflected in a 10-star rating.We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

8/10 Good

Duncan Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and location for business
Stayed 5 nights in Feb 2023
Response from Mohit Gurnani on Feb 27, 2023
Dear Mr. Mclauchlan, Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

4/10 Poor

TERRENCE

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Mohit Gurnani on Feb 16, 2023
Dear Mr. Borden,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in excellent condition & well maintained
Stayed 5 nights in Jan 2023
Response from Mohit Gurnani on Feb 6, 2023
Dear Mr. Favour, Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

ZEINA, Slough

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was very happy with the personalised service. i received an email before arriving and asked for my preferences and i was happy to find them on my arrival. the staff were extremely kind and welcoming. although it is a big hotel it had a boutique feel and personal touch.
Response from Mohit Gurnani on Jan 17, 2023
Dear Ms. Elkhalil,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Gaurav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Mohit Gurnani on Jan 17, 2023
Dear Mr. Goel, Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Manish Ratilal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Taj Jumeirah Lake Towers in January 2023. All the staff are pleasant and extremely polite
Response from Mohit Gurnani on Jan 17, 2023
Dear Mr. Shah, Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Electronic lighting in rooms is a nightmare
Stayed 10 nights in Dec 2022
Response from Mohit Gurnani on Dec 27, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.At the outset I would like to thank you for sparing your valuable time in filling the Expedia survey and sharing your detailed feedback.I have made a note of your feedback with regards to the room lighting during your stay, and I regret the incovenience this has caused you. Please be assured that the same has been shared with our Chief Engineer for corrective action. We look forward to welcoming you back in the not too distant future, and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Sasson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Mohit Gurnani on Dec 27, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Tejas Jayesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service! Superb breakfast! An overall wonderful experience!

10/10 Excellent

osman

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Edward A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Mohit Gurnani on Oct 28, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at the Taj. Friendly staff and very tasty food. Hotel is very clean throughout and accomodating to any needs. Will happily book again.
Stayed 3 nights in Oct 2022
Response from Mohit Gurnani on Oct 28, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

6/10 Okay

THOMAS

Stayed 1 night in Sep 2022
Response from Mohit Gurnani on Sep 14, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

8/10 Good

AYOUB, FERDOUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for everything
Stayed 1 night in Aug 2022
Response from Mohit Gurnani on Sep 5, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Khamit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,safe,very tasty vegetarian friendly staff,wiew of the magnificent golf course
Stayed 8 nights in Aug 2022
Response from Mohit Gurnani on Sep 5, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorites
I really like that hotel. It is clean, the rooms are spacious, delicious food, the staff is very helpful and friendly. For me it an excellent choice also because of the location. It is nearby the metro station (5 - 10 min.) and even to go to Dubai Marina or JBR it is "in walking" distance (20 - 30 min.). At least it's easy accessible. I can highly recommend!
Stayed 11 nights in Jul 2022
Response from Mohit Gurnani on Aug 25, 2022
Dear Mr. Philippe,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Mohit Gurnani on Aug 19, 2022
Dear Guest,Greetings from Taj Jumeirah Lakes Towers.Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times.Warm regards,Mohit GurnaniGeneral Manager

10/10 Excellent

Sanjay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Mohit Gurnani on Jul 30, 2022
Dear Guest, Greetings from Taj Jumeirah Lakes Towers. Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times. Warm regards, Mohit Gurnani General Manager

8/10 Good

Edward A

Stayed 2 nights in Jul 2022
Response from Mohit Gurnani on Jul 22, 2022
Dear Mr. Edward, Greetings from Taj Jumeirah Lakes Towers. Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times. Warm regards, Mohit Gurnani General Manager

8/10 Good

Surbhi

Stayed 4 nights in Jun 2022

10/10 Excellent

Sameh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from GM on Jun 23, 2022
Dear Guest, Greetings from Taj Jumeirah Lakes Towers. Thank you for taking the time to complete the Expedia survey. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back in the not too distant future and assure you of our best of attention and services at all times. Warm regards, Mohit Gurnani General Manager

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room that had a very noisy guest. Who got back at 3am lots of loud music and party in the room. Complained and then same thing happened again the next day. Stayed in Taj as I thought it was more a business and family hotel - obviously not!
Stayed 3 nights in Jun 2022
Response from GM on Jun 27, 2022
Dear Guest, From the outset kindly allow me to apologize for your recent stay with us. This is absolutely not the standard of service that we aspire to and in fact achieve consistently. Please rest assured that your concerns have been investigated with the teams responsible and immediately addressed. I look forward to having an opportunity to welcome you back, and personally assure of the experience you deserve. Warm regards, Mohit Gurnani General Manager