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Reviews of Holiday Inn Express Düsseldorf City North, an IHG Hotel

Holiday Inn Express Düsseldorf City North, an IHG Hotel
Mercedesstr. 14 Germany, Düsseldorf, NW

Reviews

8.4

Very Good

Rating 10 - Excellent. 377 out of 1001 reviews" "
Rating 8 - Good. 446 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The value of staying at holiday inn was good, however the slight issue of parking is a little bit inconvenient. We arrived with a roof box on the top of the car which made us taller than the maximum height restriction of the car park the hotel has available, so needing to find off street parking wasnt the easiest as parking spaces on the street was limited. If you could find a space it is free but it wasn't always available and the surrounding streets there are some spaces but it doesn't feel overly safe due to graffiti and dark spaces around the hotel area. However the hotel is clean and generally nice, rooms maybe a slight smaller than expected for a family of four but it has all the amenities. Breakfast was included which was a nice addition, with a small selection of hot food available but good coffee facilities.
Stayed 2 nights in Apr 2024
Response from MvC on Apr 11, 2024
Dear Guest,I'm glad to hear you found value in your stay at our Holiday Inn Express and that you appreciated our cleanliness and amenities. Admittedly, parking can pose challenges, particularly for vehicles with roof boxes. I apologize for any inconvenience this caused during your visit.It is indeed unfortunate that finding off-street parking was difficult due to limited availability. We truly understand the concerns you had regarding the safety of the surrounding areas, and we apologize if this led to discomfort during your stay.It's pleasing to note that you enjoyed our breakfast offerings and coffee facilities. We're constantly working to make our guests' stay enjoyable, and knowing that you appreciated these aspects is heartening.As for the room size, we apologize if it fell short of your expectations for a family of four. We hope this did not significantly impact your overall satisfaction with our hotel.Thank you for sharing your experience. Your feedback is invaluable as it helps us understand where we can make improvements to enhance our guests' experiences.Best regards,Mark van CoppenolleGeneral Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
All good but area is a bit grubby
Stayed 4 nights in Mar 2024
Response from MvC on Mar 16, 2024
Dear Guest,Thank you for choosing Hotel Holiday Inn Express Düsseldorf City North and for your feedback. We are glad to hear that you found our services satisfactory. We appreciate your observation about the area and will take your comment into consideration as we continuously strive to enhance our guest experience. We hope to have the pleasure of welcoming you back again in the future.Best regards,Mark van CoppenolleGeneral Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Massive Shame about Wi-Fi
The rooms stink of stale cigarette smoke, the sink wasn't draining and the Wi-Fi was awful! Location was good and the beds were comfortable and the rooms very clean. The staff didn't understand the problem and clearly didn't care too!
Stayed 1 night in Jan 2024
Response from MvC on Jan 13, 2024
Thank you for taking the time to share your feedback about your recent stay with us at the Holiday Inn Express Düsseldorf City North. We appreciate your kind words regarding our comfortable beds, as well as the convenient location of our hotel.We strive to provide a pleasant and enjoyable stay for all of our guests, and we are sorry that we were unable to meet that goal on this occasion. We take all feedback very seriously, and we are actively working towards addressing any issues or concerns mentioned in this review.Thank you again for bringing these matters to our attention. We hope that you will consider giving us another opportunity in the future to provide you with a more satisfactory experience here at Holiday Inn Express Düsseldorf City North.Best regardsMark van CoppenolleGeneral Manager

6/10 Okay

Sandra

Traveled with family
Disliked: Staff & service, room comfort
Rooms were much smaller than they were shown online. Breakfast was decent. Housekeeping didn’t come when requested or still wasn’t finished by the afternoon. Parking should be included in the room as part of the amenities.
Stayed 9 nights in Dec 2023
Response from MvC on Jan 8, 2024
Thank you for taking the time to provide us with your feedback regarding your experience at the Holiday Inn Express Düsseldorf City North. We value your opinion and appreciate that you chose our hotel for your stay. We are sorry to hear that your room was smaller than expected and that housekeeping did not come when requested. Here at Holiday Inn Express, we strive to offer our guests a comfortable stay, and we apologize if this wasn't achieved during your visit. We understand that parking can be an issue in urban areas, though unfortunately we are unable to offer it as part of our amenities. We hope you will still consider staying with us again should you return to the area in future. Once again, thank you for bringing these issues to our attention - it helps us continuously improve our services so that all guests can enjoy a pleasant stay at Holiday Inn Express Düsseldorf City North.Best regardsMark van CoppenolleGeneral Manager

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night and happy with the hotel service. Would stay again.
Stayed 1 night in Dec 2023
Response from MvC on Dec 23, 2023
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our service and we hope to welcome you back soon. At Holiday Inn Express Düsseldorf City North, we strive to provide a comfortable and hassle-free stay for our guests. We look forward to seeing you again soon!Best regardsMark van CoppenolleGeneral Manager

8/10 Good

Georges

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, Great Beer at the bar with a very affordable price!!!
Stayed 4 nights in Nov 2023
Response from MvC on Nov 21, 2023
Thank you for your positive review, we're glad to hear that you enjoyed our friendly staff and the great beer at our bar. We strive to provide an enjoyable stay for all of our guests and we appreciate your feedback. Please consider us again whenever you plan a trip to Düsseldorf. Thank you for taking the time to share your experience with us!Best regardsMark van CoppenolleGeneral Manager

10/10 Excellent

Ruby

Stayed 7 nights in Nov 2023
Response from MvC on Nov 21, 2023
thank you so much for your kind review Ruby. It is a pleasure to read that you felt well while being with us. Best regards. Mark van Coppenolle. General Manager

2/10 Terrible

Logan

Business traveler
Disliked: Cleanliness, room comfort
Stayed 6 nights in Nov 2023
Response from MvC on Nov 20, 2023
Dear Logan, it is with the deepest regret to read that we could not meet your expectations. Best regards. Mark van Coppenolle. General Manager

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel north of Düsseldorf
Friendly hotel staff at the reception and the restaurant. Fine hotel. We stayed in a comfortable newly remodeled room. Excellent breakfast and staff.
Stayed 1 night in Oct 2023
Response from mvc on Nov 3, 2023
Thank you for taking the time to provide us with your review. We are delighted to hear that you found our staff both at reception and in the restaurant to be friendly and that your room was comfortable. We are also pleased that you enjoyed our breakfast. It is always encouraging when a guest enjoys their stay with us. Thank you for being our guest and we hope to welcome you back soon!Best regardsMark van CoppenolleGeneral Manager

10/10 Excellent

mohammed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I recommend this Hotel, Helpful staff, Clean Hotel, Good Food, Nearby location,
Stayed 5 nights in Oct 2023
Response from MvC on Oct 15, 2023
Dear Mohammed, thank you for your kind words about Holiday Inn Express Düsseldorf City North. We are delighted to hear that you had a pleasant experience with us, and are even more pleased that you felt our staff was helpful, our rooms were clean and our food is good. We pride ourselves on providing excellent service to all of our guests and we are glad that this was reflected in your stay. We hope that you choose to stay with us again soon!Best regardsMark van CoppenolleGeneral Manager

10/10 Excellent

Nawaar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, short walk to trams and trains, staff speak English and are very helpful. Buffet simple but sufficient.
Stayed 4 nights in Sep 2023
Response from MvC on Oct 4, 2023
Dear Nawaar,It is delightful to read that you appreciated our strategic location and found our staff to be helpful. It's wonderful to know that you were satisfied with the buffet selection as well. Your kind words are a great testament to the service we strive to provide our guests.We look forward to welcoming you back to Hotel Holiday Inn Express Düsseldorf City North on your next visit. Best regards,Mark van CoppenolleGeneral Manager

10/10 Excellent

Jonathan, Wellington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving by bicycle and soaked in the rain, the staff helped by letting us use their laundry facilities to dry our clothes. Thanks for a great stay
Stayed 1 night in Aug 2023
Response from MvC on Sep 1, 2023
Thank you so muchj for your kind words Jonathan. it is very nice to read that you felt well while being with us. See you soon. Best regards. Mark van Coppenolle. General Manager

10/10 Excellent

Laura

Stayed 1 night in Aug 2023
Response from MvC on Sep 1, 2023
Thank you so much for your kind Feedback Laura. It is a pleasure to read that you enjoyed being with us. See you soon. best regards. Mark van Coppenolle. General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Easy to book, good location, clean & modern. Friendly staff & good breakfast
Stayed 3 nights in Aug 2023
Response from MvC on Aug 30, 2023
Thank you so much for your kind feedback Linda. It is a pleasure to read that you enjoyed being with us and we are looking forward to welcome you back whenever you will be visiting Düsseldorf again. Thank you and best regards. Mark van Coppenolle. General Manager

10/10 Excellent

Anke

Stayed 3 nights in Aug 2023
Response from MvC on Aug 23, 2023
vielen herzlichen Dank für die tolle Bewertung Anke. Wir freuen uns sehr dass sie sich bei uns Wohl gefühlt haben und freuen sie bald wieder begrüßen zu dürfen. Viele Grüße. Mark van Coppenolle. Direktor

8/10 Good

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and friendly 🙂
Stayed 1 night in Aug 2023
Response from MvC on Aug 22, 2023
Thank you so much for your kind feedback Frankie. I will pass your compliments to the team and I am looking forward to welcome you bach whenever you will be visiting Düsseldorf again. Best regards. Mark van Coppenolle. General Manager

8/10 Good

Mercy Onuwabhagbe

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the quietness around the area. The property is beautiful What I don't like: The room were too small for 4 people and there was a big stains on the bed linen it's looks like blood stains. The room was spacious, but whenever they clean the room, they do not always clean the carpet, I don't know why!
Stayed 4 nights in Jul 2023
Response from MvC on Aug 3, 2023
thank you very much for your feedback Mercy . It it with the deepest regret to read that you stay was impacted by some issues and I would like to offer my sincere apologies. Be assured that we will do our outmost to avoid this happening again. Thank you for letting us know. Best regards. Mark van Coppenolle. General Manager

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you see
Stayed 1 night in Jul 2023
Response from mvc on Jul 31, 2023
Thank you very much for your feedback Doug. It is a pleasure to read that you enjoyed your stay with us. See you soon. Best regards. Mark van Coppenolle. General Manager

2/10 Terrible

Naser

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from mvc on Jul 19, 2023
Dear Naser, thank you for your feedback. it is with the deepest regret to read that we were unable to meet your expecations. Best regards. Mark van Coppenolle. General Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel was awesome! Only there 2 nights but the staff was so friendly and helpful. The room was clean and you can get coffee 24hr close to the airport would definitely stay again
Stayed 2 nights in Jun 2023
Response from mvc on Jun 28, 2023
Dear Maria, thank you so much for your kind words. I will pass your compliments to the entire team and we are looking forward to welcome you again whenever you will be in Düsseldorf again. Best regards, Mark van Coppenolle. General Manager

10/10 Excellent

HALUK

Stayed 1 night in Jun 2023
Response from mvc on Jun 28, 2023
thank you so much for your kind feedback Haluk, It is a pleasure to read that you enjoyed being with us. See you soonl. Best regards. Mark van Coppenolle. General Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff & Very nice hotel
Stayed 2 nights in Jun 2023
Response from mvc on Jun 25, 2023
tank you so much for your kind words Jennifer. It is a pleasure to read that you enjoyed being with us. See you soon. Best regards. Mark van Coppenolle. General Manager

10/10 Excellent

paree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and modern rooms, friendly staff and the free breakfast was a plus.
Stayed 1 night in Jun 2023
Response from mvc on Jun 20, 2023
Thank you so much for your kind feedback. It is a pleasure to read that you enjoyed being with us. See you soon. Best regards. Mark van Coppenolle.General Manager

10/10 Excellent

Gregg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a great breakfast. Room was clean and we were able to walk to the train to get downtown
Response from mvc on Jun 13, 2023
Thank you so much for your kind feedback Gregg. It is a pleasure to read that you had a good stay with us. We are looking forward to welcome you back in the near future. Best regards. Mark van Coppenolle. General Manager

2/10 Terrible

Xiang

Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from mvc on Apr 22, 2023
Dear Sir, thank you for your feedback. We are sorry that your your stay was impacted . Best regards.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from mvc on May 3, 2023
thank you so much

8/10 Good

David

Stayed 4 nights in Apr 2023
Response from mvc on Apr 15, 2023
vielen Dank für Ihr Feedback.

8/10 Good

Gizem

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from mvc on Mar 27, 2023
thank you so much. See you soon

2/10 Terrible

marissa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from mvc on Mar 27, 2023
Dear Marissa, It is with the deepest regret to read that your stay was not meeting your expectations.

2/10 Terrible

Ahmad

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Small room
Stayed 1 night in Feb 2023
Response from mvc on Apr 7, 2023
Thank you for your feedback

10/10 Excellent

m

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family city break
Great 3 nights, hotel was nice and staff were very friendly. Disappointed that it cost me 54 euros to park my car. But in general i was pleased
Stayed 3 nights in Feb 2023
Response from mvc on Feb 19, 2023
Dear guest,Thank you for sharing your experience at our hotel Holiday Inn Express Düsseldorf City North with us! We are pleased to hear that you enjoyed your stay with us. At Holiday Inn Express, we strive to provide you with a comfortable stay with excellent customer service. We look forward to welcoming you back in the future. Best regards. Mark van Coppenolle.General Manager

10/10 Excellent

Sekula

10/10 Excellent

Michael

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great and helpful staff, fantastic breakfast.
Response from your Team of HIEX Duesseldorf City North on Jan 29, 2023
Dear Michael, thank you kindly for this amazing review of yours, it has been our great pleasure to have you staying with us! We are kindly wishing the very best and would be happy to be able to welcome you back here again!Best regards,

4/10 Poor

M.jamal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good property
Response from your Team of HIEX Duesseldorf City North on Jan 29, 2023
Dear Jamal, thank you kindly for leaving your review and pointing out our great property, we would like to kindly ask you, why your stay with us has just been a 2 out of 5 if you liked our hotel. We truly appreciate your opinion and wishing the very best! Best regards,

8/10 Good

Monika

Stayed 1 night in Jan 2023
Response from ihr Team des HIEX Düsseldorf City Nord on Jan 29, 2023
Liebe Monika, vielen herzlichen Dank für ihr tolles Feedback zu ihrem Aufenthalt in unserem Haus, es ist uns eine Freude zu sehen, dass Sie sich bei uns wohl gefühlt haben. Wir wünschen Ihnen herzlichst alles Gute und würden uns freuen, wenn wir Sie schon bald wieder bei uns begrüßen dürften!Viele Grüße,

10/10 Excellent

Monika

Stayed 1 night in Jan 2023
Response from MvC on Nov 8, 2023
vielen Dank für die tolle Bewertung Monika. Wir freuen uns sehr. Bis bald und viele Grüße

10/10 Excellent

Ashley, Fairfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean hotel and the sofa bed was already made up for our arrival which was so appreciated as we had had a very long travel day and just wanted to fall in bed
Response from your Team of HIEX Duesseldorf City North on Jan 29, 2023
Dear Ashley, thank you kindly for your awesome review, it has been a great pleasure for us to have you staying with us! We are kindly wishing the very best and would be happy to have you staying with us again! Best regards,

10/10 Excellent

sharon

Stayed 1 night in Jan 2023

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was classy and nicely decorated. Loved the light up headboard with the scenery was a nice touch. The bed was a double with two single mattress which meant I rolled towards the join all through the night which to be honest was my only criticism. The lift was small so it meant that we had to all go to the rooms separately but no hardship. Staff were polite and helpful.
Stayed 1 night in Dec 2022
Response from your Team of HIEX Duesseldorf City North on Jan 29, 2023
Dear Erika.thank you kindly for your great review, we are happy you had an enjoyable stay with us! We are wishing the very best and would be pleased to be able to welcome you again at our property! Best regards,

10/10 Excellent

Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from HIEX Team on Jan 29, 2023
Dear Oswaldo. thank you kindly for this amazing review of yours, we are happy youve had a great time staying with us! We are wishing the very best and would be happy to be able to welcome you back here again! Best regards, your HIEX Team

8/10 Good

Joaquin, Santo Domingo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient hotel
Stayed 2 nights in Nov 2022

8/10 Good

Nowras

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good, clean and comfortable. The staff during the day were great. The night staff the one guy I think his name was Mohammed wanted us to pay by cash only at night which was strange! We would ask him to charge the room or we can pay by credit card but he wouldn’t accept it for the drinks or parking. I think he was trying to pocket the money because he didn’t provide receipt for drinks the one time I paid.
Stayed 5 nights in Oct 2022

10/10 Excellent

CHINEDU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Fung Yee Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very convenient and quiet location. Breakfast is good with lot of choices.
Stayed 3 nights in Aug 2022

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean but still walkable to basic amenities.
Stayed 1 night in Aug 2022

10/10 Excellent

Elísabet Weisshappel

Stayed 1 night in Jul 2022

10/10 Excellent

Marietta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpful and friendly. The breakfast was excellent. Check in and out was very smooth. Everything was great.
Stayed 2 nights in Jun 2022

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das war ein tolles Hotel
Stayed 1 night in Jul 2022

6/10 Okay

Arjan

Stayed 2 nights in May 2022

8/10 Good

Eva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2022