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Reviews of Stein Collection

4 out of 5
Stein Collection
etolia, Timisoara

Reviews

9.2

Wonderful

Rating 10 - Excellent. 15 out of 20 reviews" "
Rating 8 - Good. 3 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cris, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Staff is very polite, knowledgeable and helpful.
Stayed 4 nights in Jan 2024
Response from Vasile Birzava on Jan 29, 2024
Dear Cris. We are glad that you had a nice stay in our hotel. See you next time.

2/10 Terrible

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Imagine you book a 4 star hotel as it looks so nicely designed, you think of a quiet place, having a dunk in whirl pool after a long day of driving, then a drink on the balcony and later a nice dinner in the restaurant on side. And then you don’t get anything, except the design. Bathroom floors are extremely slippery though. When you arrive we had to schlepp our luggage up steep stairs but discovered right after a steep ramp. Check in in was nice BUT the room second floor, center of building, has an humming, vibrating, kitchen exhaust above. The vibrations and slight food smell was not for us. The second and only other choice was room no 008 on first floor (parterre) between restaurant and rest rooms above the courtyard with restaurant seating. It was a mistake taking that room. The restaurant Prime had a Party that night with extremely loud DJ music. That meant we were not allowed to be in the restaurant, so no dinner. Drinks on balcony (paid extra) was not an option because of the noise (Over 8.5dp as per Apple Watch in restaurant). In our soundproof room we still could here the bass, the noises on the hallway, the phone ringing at the reception, yelling of customers and the hand dryers of the bathrooms that sounded like drilling in the wall. We really were suffering. At midnight everything was over. Hotel Management seems to not care at all and didn’t offer a price reduction btw. Nobody informed us about closure, party noise before. Breakfast was not 4star. Never again!
Stayed 1 night in Oct 2023
Response from Vasile Birzava on Oct 13, 2023
Dear Sabine. Thank you for your feedback. Regarding your complains we, we have to make following notes:- kitchen is on the -1 level and you first room was on the second floor. Is impossible to have food smell on the second floor- you are saying that you had 8.5 db in the room. this is bellow the sound produced by normal breathing. If you consider this loud then for sure our hotel was loud- we didn't had a party in the restaurant. Every Friday and Saturday from 19 until 23 we have alive DJ with restaurant music. The music is set to a medium level, so our guest can enjoy their meal and have a nice conversation with music on.- You didn't had place in the restaurant because our restaurant was fully booked by other customers. Even if, at check-in, our reception suggested to make a reservation for dinner you refused to do that, saying that for sure you will find a place in the evening.- when you first complained about the noise, because we had no other rooms available, we agreed to reimburse you with the full amount if you want to leave our hotel, but you refused to do that and you said that if we don't reimburse you with the full amount you will post a negative review.

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, good food.
Stayed 1 night in Oct 2023
Response from Vasile on Oct 10, 2023
Thank you for your feedback, We are glad that you had a nice stay,

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Special and exclusive location
Stayed 1 night in Sep 2023
Response from Vasile on Sep 19, 2023
Dear Andrei,We are glad that you enjoyed your stay and thak you for your feedback.

10/10 Excellent

Alex

Stayed 1 night in Aug 2023
Response from Vasile on Sep 19, 2023
Dear AlexThank you for your feedback

10/10 Excellent

Mihai, Oviedo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel near TSR airport!
Stayed 1 night in Aug 2023
Response from Vasile Birzava on Sep 4, 2023
Dear Mihai. We are glad that you appreciate our services.

10/10 Excellent

Horatiu Cristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Vasile birzava on Aug 1, 2023
Thank you. We are glad that you had a nice stay,

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely modern hotel, nice quiet area with good parking, friendly staff and good wifi. Room was large and modern with balcony. It's a 10 minute drive into centre of town but it's probably easier to get an Uber/taxi in as taxis are extremely reasonably priced. Overall a lovely stay and will definitely return. Thanks to the staff for a great stay.
Stayed 2 nights in Jun 2023
Response from Vasile birzava on Jun 27, 2023
Thank you for being our guest. We are glad that you had a pleasant stay. See you next time.

10/10 Excellent

Marcian, orange

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
High quality hotel, great staff. The restaurant on site is very good. We enjoyed our stay, we'll be back.
Stayed 1 night in Nov 2022
Response from Vasile on Dec 12, 2022
Thank you for your positive feedback. See you next time :)

10/10 Excellent

Daniela G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything
Stayed 5 nights in Oct 2022
Response from Vasile Birzava on Oct 24, 2022
Thank you . We are glad that you enjoyed your stay.

8/10 Good

Vinny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Sep 2022
Response from Vasile Birzava on Oct 24, 2022
Thank you for your positive feedback.

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Jul 2022
Response from Vasile Birzava on Aug 1, 2023
Thank you for your feedback

10/10 Excellent

radutoiu

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Very friendly staff, tasty food in the restaurant, clean room. Overal a very goog experience
Stayed 1 night in Jul 2022
Response from Vasile on Jul 22, 2022
thank you. we are glad that you where satisfied with our services.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
there is gym room
Stayed 3 nights in Feb 2024
Response from Vasile on Feb 29, 2024
Thank you for your feedback. We are glad that you had a nice stay in our establishment

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oase des Großstadtdschungels mit gewissen Etwas
Das Hotel liegt in Dumbrovita, etwas außerhalb des Zentrums, aber mit sehr guter Infrastruktur: Kaufland, Lidl, Mc Donalds, Konditoreien, Fliescherei, Fast Food Restaurants in der Umgebung, Elektro O-Bus ins Zentrum, Apotheke ums Eck usw. Die Zimmer sind hell und geräumig mit sehr bequemen Bett, klimaanlage und großteils mit Balkon ausgestattet. Es gibt einen kleinen Garten, Parkplätze und eins Exquisites Restaurant (Prime) im Haus. Dazu gibt es auch noch gegen Gebühr ein SPA mit Sauna und Jacuzzi sowie auf Anfrage Massagen. Das Frühstück ist für RO sehr reichhalting und auf Wunsch gibt es auch Extras. Aklles in Allem eines der TOP Hotels in der Gegend Von mir absolut empfohlen!
Stayed 4 nights in Jan 2024
Response from Vasile on Jan 20, 2024
Dear Peter. Thank you for your positive feedback. We are glad that you had a nice stay in our hotel. See you next time.

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023
Response from Vasile on Nov 28, 2023
Thank you for your feedback.

8/10 Good

Marco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Schönes neues, modernes Hotel in ruhiger Umgebung! Das Reinigungspersonal und das Personal im Restaurant war freundlich und zuvorkommend, das Personal an der Rezeption wirkte eher weniger gastfreundlich. Deutlich enttäuschend war das Wellnessangebot. Zum Einen war auf der Expedia-Homepage nirgends beschrieben, dass es extra Aufpreis kostet. Der Wellnessbereich an sich ist gemütlich gestaltet. Dennoch war der Preis auch etwas überteuert für einen etwas größeren Jacuzzi und eine Sauna. Das Wasser im Jacuzzi war für unser Empfinden auch etwas zu kühl. Auf Nachfrage konnte die Temperatur nicht höher gestellt werden.
Stayed 4 nights in Oct 2023
Response from Vasile on Nov 28, 2023
Dear Marco. Thank you for your feedback. We are glad that our services meet your expectations . Regarding the rate for Spa service, unfortunately Expedia doesn't allow us to specify that there is an extra charge. We can only attached services to a rate, and we don't have spa included in any rate.

8/10 Good

Roberto

Stayed 2 nights in May 2023
Response from Vasile on Jun 13, 2023
Thank you for review. We are glad that you have a nice stay.

10/10 Excellent

lorant

Stayed 1 night in Dec 2022
Response from Vasile on Dec 24, 2022
Thank you