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Reviews of Hilton Garden Inn Dallas/Duncanville

3 out of 5
Hilton Garden Inn Dallas/Duncanville
800 N Main St, Duncanville, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 374 out of 827 reviews" "
Rating 8 - Good. 233 out of 827 reviews" "
Rating 6 - Okay. 109 out of 827 reviews" "
Rating 4 - Poor. 51 out of 827 reviews" "
Rating 2 - Terrible. 60 out of 827 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
We booked a 2-queen room, but when we arrived the only thing available was a king. If there had been a sofa bed we would have made it work. But we had to cancel at the hotel and find another place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond accommodating when I arrived with my sleeping son in my arms.
Stayed 2 nights in Feb 2024

6/10 Okay

McKinnen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Basimah

Stayed 1 night in Jan 2024

10/10 Excellent

guy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Erika

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay
We traveled for a NFL game and was super cold/freezing. Hotels heater was not working. receptionist did not have idea if heater worked or not.
Stayed 1 night in Jan 2024

10/10 Excellent

Regina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Shenerika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hosman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Eric

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

sibone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean. parking was not to great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aldo

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel the staff was very nice and professional!!!
Stayed 2 nights in Dec 2023

8/10 Good

Omega

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

2/10 Terrible

Ascencion

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy neighbors and when calling the front desk, nothing was done
Stayed 3 nights in Nov 2023

6/10 Okay

doug

Traveled with family
Disliked: Cleanliness, staff & service
A little disappointing...
I called when i made the reservation and requested a downstairs room and they said they would.When we got there they had us on the 4th floor and couldn't change it. I saw a cockroach in the bathroom.I went ahead and ended his life! Didn't see anymore...
Stayed 2 nights in Nov 2023

4/10 Poor

Christie

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jeanetta

Traveled with family
Liked: Cleanliness, staff & service
Just okay
The staff was friendly, bed very uncomfortanle, sink and commode made constant noise, unable get any decent sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Samuel d

Stayed 1 night in Sep 2023

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

amanda

Stayed 1 night in Oct 2023

8/10 Good

Maria

Stayed 1 night in Sep 2023

8/10 Good

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, safe environment and friendly people.
Stayed 2 nights in Oct 2023

10/10 Excellent

Harishy, Ruston

Traveled with partner
Casual trip. Was in town with my companion to meet up with family in the next city for a football game. Staff upon check in were very professional and friendly. I’m sorry it was on Saturday I forgot the young man’s name that I came in contact with. Also, I’m a very OCD person and the cleanliness of the lobby as well as my room I give five stars. My companion left his Apple AirPods upon Checkout on that Sunday. We called back once we had left some and a different man on Sunday was nice enough to go back up to the room and locate the apple AirPods We drove back to the hotel and he had them waiting for us at the front desk. I visit my family that lives in Cedar Hill a few times a year and I now have designated this hotel as my hotel of choice to stay at. Very pleased.
Stayed 1 night in Sep 2023

10/10 Excellent

Keila, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service!
Stayed 1 night in Sep 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room it’s very old
Stayed 1 night in Sep 2023

10/10 Excellent

Waleska

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien 👍
Stayed 2 nights in Sep 2023

6/10 Okay

Tonya

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ShaQueta

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about my stay… from the cold white sheets, hot water, no doors slamming, it was peaceful. Great customer service. Anytime they see you they knew you by name. I will be coming back.
Stayed 2 nights in Sep 2023

6/10 Okay

D'jory

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good But Could Be Great
My Stay Overall Was Great, However, The Elevator had stop working for serval hours on three out of the 5 days that i stayed there. Also they ran out of quarters for the washer & dryer & i had to end up crossing a busy highway to the gas station to get changed to wash my clothes. I Truly enjoyed my stay but aside from those two things i would've had the best stay.
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

BELDA, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Carmella

Stayed 1 night in Aug 2023

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. Disappointed that breakfast wasn't free..
Stayed 2 nights in Aug 2023

10/10 Excellent

Edgar A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

ROLAND, Troutdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here during a heat wave and couldn’t have been happier with the room, the service and the food. Patrick at the front desk and Cecelia at the bar are both awesome, and the pool was a welcome relief
Stayed 3 nights in Aug 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was nice. The hotel was nice, clean and very accommodating.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay you may want to think about purchasing some soft foam mattresses other then that everything was great
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Dominique

Stayed 3 nights in Jul 2023

2/10 Terrible

Maria

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ta-Nekia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always polite, friendly and professional which makes the stay enjoyable each time.
Stayed 1 night in Jul 2023

8/10 Good

Carlos

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Eileen

Traveled with family
Liked: Room comfort
TV and Housekeeping
A very lousy aTV experience for stations. Really need to correct that. Also Housekeeping is poor, these women do not really clean. I purposely left empty water bottles under counter between the beds and in bathroom which were still there after the so called cleaning service.
Stayed 4 nights in Jun 2023

10/10 Excellent

Ingrin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The night manager and lady at the counter were super nice and very focused on guest satisfaction. Those two employees are awesome and should get a raise.
Stayed 1 night in Jun 2023

10/10 Excellent

Robbin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gregg

Stayed 1 night in Jun 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023