The hotel was very dated. I've stayed in the last year at best western in the U.S. that were nicer than this. No alarm clock, poor access to plugs (on either side of bed, one plug free, behind a table). No USB plugs for convenience. "Key" for the room is on a bracelet like for a theme park. They do not tell you when they place it on you that it is removable. No shampoo, conditioner or lotion amenities. No coffeepot, but not a Keurig maker. It needed ground coffee and filters. Filters seem left over from a prior tenant, but no coffee, sweetener, creamer, etc. The coffeemaker holds 12 cups like a regular machine, but no pot, nor room for a pot under it like normal. No elevator. We only had to lug 45lb luggage up a single flight of stairs in 100 degree in the shade weather. No one ever asked if we were able to do that, just assigned it, and I knew from experience to ask about the elevator. No potholders to use the glass bakeware, or the broiler pan and cookie sheet that were "hidden" in the actual oven, rather than in the long thin cabinet alongside it. Hardly any space in the bathroom to put any toiletries. Trouble with slow draining shower (standing in an inch of dirty water for first shower). Luckily resolved within a couple hours after our call. Food at their $30CI (CI=$1.25US) welcome dinner was poor, cafeteria quality buffet food. Dinner held outside, no fans, a single waiter. Water never refilled. Poor "drink ticket" idea, and you have to get a talk about their resort